Trusted Agent profile Β· Camden

Dexters West Hampstead reviews in Camden

4.3

β˜…β˜…β˜…β˜…β˜… Great

2,109 reviews across 3 platforms

349 West End Lane, West Hampstead, London, NW6 1LT, Camden, NW6 1LT

Dexters's office in Camden, at 349 West End Lane, is rated 4.3 out of 5 across 2,109 reviews on three platforms, including 288 Google reviews rated 4.7.

Google logo

4.7 / 5

288

Reviews on Google

This office

Facebook logo

1.0 / 5

1

Reviews on Facebook

Business-wide

Trustpilot logo

1,820

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Trustpilot

Ella has been a complete gem

Ella has been a complete gem! So grateful for all her hard work to help us get a new dishwasher when ours gave out. We told her about my mobility being down and that we had a baby under 1 - so without a dishwasher we were in quite a pickle! Ella was amazing - she chased everything up for us and got everything organised so the new dishwasher came within a week! Couldn’t recommend these guys enough πŸ™ŒπŸΌ Thank you so much!

Mary Β· 14 May 2026

Agent replied Β· 25 May 2026

Dear Mary, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

Great service and communication

During our 2 year tenancy the property we lived in was managed by Dexters property management, the staff were always polite, friendly and helpful. Whenever there were issues with the property, we were able to reach someone who was able to provide assistance. Nikki Harris was managing the property we lived in, the five of us who lived there would like to thank her in particular for her consistent help and advice throughout the tenancy, she has always been massively helpful regarding any issues or questions we've had. For a few of the people living in the property this was their first time renting, Nikki always took the time to explain things clearly and in a way that helped us to understand how issues were being dealt with. Any issues with the property were always addressed as quickly as they could be and we always felt in safe hands. Many thanks

Toby Β· 21 September 2026

4/5

Trustpilot

We have worked with Dexters since 2019…

We have worked with Dexters since 2019 and are landlords of one property. There have been ups and downs with tenants and we have found a way through working together. Having a key contact who is readily available is most helpful, particularly when there are tricky minutiae to deal with. We have worked with several members of staff in this capacity over the years; always seeking to be helpful and supportive. The level of professionalism has generally been high. Currently, Sherina Downes is our point of contact; she is excellent and deserves five stars on her own. Great communication and sees things through.

Anne Β· 19 September 2026

5/5

Trustpilot

Property Management Team Member/Customer Service

Viraj based in the property management team in Loampit Vale is so proactive and on the ball. He gets things done and sorted and always knows the right people to contact. He is an excellent communicator and is always transparent. He is professional and friendly too. He is a fast responder and always ensures he follows up to make sure everything is ok. He offers and delivers solutions and provides a 5 star service. Viraj is a sterling individual and has really made us feel comfortable and welcome. He is a real asset to Dexters.

Sham Β· 17 September 2026

5/5

Trustpilot

Thanks Anya!

Anya has been an excellent point of contact since we moved into the property. She is consistently professional, responsive, and easy to reach, which has made the whole renting experience much smoother. We really appreciate how attentive she is and how proactive she’s been in resolving any issues quickly and efficiently. It’s reassuring to know we can rely on her support - thank you, Anya!

Victoria Β· 19 May 2026

Agent replied Β· 25 May 2026

Dear Victoria, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Wonderful service from Tyron

I had a really positive experience with Tyron . Tyron was professional, responsive, and genuinely helpful throughout the process of resolving an issue in my house. He kept me updated, handled everything efficiently, and made what could have been a stressful situation much easier. I really appreciated his communication and willingness to help. Thank you again for the excellent service!

Ms Β· 15 May 2026

Agent replied Β· 25 May 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Staff Review - Petros Giorganios

Just wanted to write a review about a recent inspection from one of Dexters Staff - Petros Giorganios. Petros is always so friendly and discreet. He respects our privacy and our home; he always conducts the inspection with a smile on his face and ensures that he delivers the best experience. Really happy to have him as our property manager.

Vasiliki Β· 15 May 2026

Agent replied Β· 25 December 2024

Dear Vasiliki, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

5/5

Trustpilot

I had a property inspection with…

I had a property inspection with Dexters today and the team were very professional and responsive throughout. They were attentive, helpful, and always quick to respond to any requests with professionalism and efficiency. They also have a very good maintenance team for the apartments. Overall, a very positive experience. Thank you Petros Giorganios for your support.

Miss Β· 13 May 2026

Agent replied Β· 25 May 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

10/10 Team

The team at Dexters have been exceptionally efficient at managing my property which has been really reassuring as a first time landlord living overseas. Harry Lofthouse was able to ensure that the property was let within a couple of weeks, Aisha Riley has been a great support at managing the property and Andrzej Szczepaniak has helped managed everything on the payments front.

Alok Β· 18 February 2026

Agent replied Β· 22 February 2026

Dear Alok, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Great

Dexters is supporting us with our company accommodation needs for several years now. They are professional, communicative and always friendly. Remi Daniels, one of the Senior Property Manager has been very helpful in our recent check out. She also manages other properties for us and is always on top of everything.

Eldora Β· 13 May 2026

Agent replied Β· 28 October 2024

Dear Eldora, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Shannon is a great agent to work with as we are hunting for our next home - she’s so easy to communicate with, keeps us updated with new properties as they come on the market, and - especially - we really appreciate her flexibility with viewing times into the early evenings after work.

Pete Β· 16 March 2026

Agent replied Β· 16 April 2026

Dear Pete, Thank you for your kind comments regarding Shannon and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Landlord review

We have been managing our rental property through Dexters for a year. Our Property Huseyin Tas has been attentive through this time, and is always quick to respond and provide solutions - keeping both landlord and tentants in mind. We appreciate his management style!

Libby Β· 13 May 2026

Agent replied Β· 25 May 2026

Dear Libby, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Positive experience

Since Andrzej has been my point of contact at Dexters, he has been responsive, courteous and most helpful. All queries are dealt with in a timely manner. My experience with Dexters has been positive and I would recommend them as managing agents.

GS Β· 12 May 2026

Agent replied Β· 25 May 2026

Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Dexters Battersea

We had an excellent experience with Dexter's Battersea, especially with Leah and Srini. Our first contact with Dexter's was back in September last year, and from that moment on, Leah was fantastic. She consistently sent us great options, really took the time to understand our needs, and supported us throughout the search.

ER Β· 18 February 2026

Agent replied Β· 22 February 2026

Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Northcote Road office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma

5/5

Trustpilot

Dexters have been helping me with a…

Dexters have been helping me with a property search for the last 2-3 months now. Beyonce is amazing. I had a great experience with her team. The team were professional, friendly and helpful throughout the whole process. They kept me updated regularly, responded quickly to any questions, and made everything feel straightforward and stress-free.

Tiji Β· 14 September 2026

5/5

Trustpilot

Sylwia Chlopek is a star!

Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.

Omar Β· 15 September 2026

5/5

Google

Thank you Liam for all you professionalism in helping us with our search for a property. We found Liam to be polite, knowledgable, and very professional at all times. His dedication to instructing us of new listings was very much appreciated . All the best, Ann and Charlotte

Charlotte Β· 16 February 2026

Agent replied Β· 16 April 2026

Dear Charlotte, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Trustpilot

Dexters have helped me during a recent…

Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.

Paul Β· 21 September 2026

5/5

Google

I was assisted by around 10 different agents across various agencies during my property search and Elpida was by far the best! She was easy to contact, very personable and actively tailored the properties she showed me to my (long) criteria list.

Myles Β· 16 March 2026

Agent replied Β· 16 April 2026

Dear Myles, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

1/5

Trustpilot

real lack of service/ communication

awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.

Az Β· 21 May 2026

Agent replied Β· 25 May 2026

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

Shannon has been fantastic to work with over the past month. She’s proactive, responsive, and has really taken the time to understand exactly what I’m looking for. I wouldn’t hesitate to recommend her to anyone looking for a dedicated agent.

Patrick Β· 16 March 2026

Agent replied Β· 16 April 2026

Dear Patrick, Thank you for your kind comments regarding the West Hampstead team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Can recommend!

Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!

Katherine Β· 28 November 2024

Agent replied Β· 25 December 2024

Dear Katherine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Unfortunately I had a leak at my flat…

Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.

Mrs Β· 28 November 2024

Agent replied Β· 25 December 2024

Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Mark at Dexters West Hampstead was great in helping to execute our sale. He always made himself available, providing firm but polite nudges when needed to help the transaction to proceed. He promptly and diligently followed through all the outstanding issues, helping to shorten the lengthy procedure as much as he could. Well done!

Gabor Β· 15 September 2025

Agent replied Β· 22 September 2025

Dear Gabor, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters West Hampstead

How many reviews does Dexters West Hampstead have?

Dexters's Camden office has 2,109 reviews across three platforms: 288 on Google, 1 on Facebook (across the whole business), 1,820 on Trustpilot (across the whole business).

What is Dexters West Hampstead's rating?

Dexters West Hampstead is rated 4.3 out of 5 across all 2,109 reviews, and 4.7 out of 5 on Google from 288 reviews.

Where is Dexters's Camden office?

Dexters West Hampstead, 349 West End Lane, West Hampstead, London, NW6 1LT, Camden, NW6 1LT.

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