Trusted Agent profile · Camden
★★★★★
2,316 reviews across 2 platforms
106 West End Lane, West Hampstead, London, NW6 2LS, Camden, NW6 2LS
Dexters's office in Camden, at 106 West End Lane, is rated 4.4 out of 5 across 2,316 reviews on two platforms, including 421 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
GoogleAarati was very helpful and attentive during the whole process. She was very patient with our complicated and changing availabilities and always replied promptly and politely. We ended up finding another property but I would 100% recommend working with her.
Dear Carolina, Thank you for leaving a Google review for our West Hampstead office. Kind regards, Asma, Customer Relations Team
5/5
GoogleI have been interacting with Aarati to rent an apartment in South Hampstead and its neighbouring boroughs. Aarati has been super responsive on emails and calls and is a pleasure to speak to. I would highly recommend working with her while looking for an apartment to rent.
Dear Sohrab, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you to Verity and Harry for all…
Thank you to Verity and Harry for all of their help and hard work throughout the process - I have already recommended Dexters to my friends that are looking to buy. Couldn’t recommend the team highly enough and very grateful for all of their help, guidance and consistent communication throughout the process.
Dear Lydia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros Giorganios
Had a wonderful interaction with Petros Giorganios today during the inspection. He is always respectful and willing to accommodate the tenants which I appreciate.
Dear Ateeb, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotDexters Notting Hill
Everyone knows how hard it can be to deal with all problems and issues coming up here and there in our homes, but it makes a big difference when you have right people working in agencies. I just want to say the big big thank you to Dexters and especially property manager Carl. He’s always very supportive, responsive and ready to help. I’m having such smooth and great experience. I highly appreciate everything he’s done for me and just made my life easier. Thank you very much Carl and thank you Dexters for hiring such great professionals!
Dear Daria, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotExcellent problem solving skills
I moved in to a new property and received the inventory. The inventory had the hoover in it and the hoover was broken. I contacted George at Dexters and he sort the issue immediately in a very smoothly way. Thanks George for sort this out so quick.
Dear Juan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI have used this estate agent incompetent stafffor…
I have used this estate agent for letting my property for nearly 4 years. For the first three years, I couldn’t fault them, but the staff have Changed hands and I would not recommend them. The majority of staff are incompetent they make so many mistakes and their Fees are high. I did complain to the director and it was a waste of my time. My last tenancy agreement they failed to put in a break clause and I’m now unable to break free of them unless I give them vast amounts of money. Although I have to ride this out, I will not be using them again in the future. I do not recommend them.
Dear Charlotte, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma
5/5
GoogleThe most helpful estate agent I've ever met! It was an absolute pleasure to meet and work with Aarati who was so efficient, so helpful and friendly! Aarati was just so lovely. I would recommend her any day!
Dear Collette, We really appreciate you taking the time to leave such lovely comments about Aarati. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThank you Pam for excellent support
Having previously had some disappointment with Dexters in general I have found that Pat Simmons has gone out of her way to be proactive in providing 1st class support to my letting/property and has kept me informed all along the way. Thank you Pam, it makes a difference!
Dear Tina, Thank you for taking the time to leave a lovely review regarding Pam. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleJeremy helpful in my search
Dear Filippo, Thank you for your kind comments regarding Jeremy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotA huge thanks to Joe Read and his…
A huge thanks to Joe Read and his letting Team for all of their efforts! He is always responsive and helpful.Property was let in very short period of time and for good value! I will consider Joe and his team in the future for this property
Dear Jose, Thank you for taking the time to leave a lovely review regarding Joe and the team. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros review
Petros was a very friendly guy and very considerate. Good person to work with. He also made sure that baby’s face is not visible on the pictures which I really appreciated.
Dear Ecrin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
TrustpilotNasra is great!
Nasra was one of the best and most efficient people I have ever dealt with in property! She made me feel seen and heard, nothing was too big of an askI have no doubt Dexters will always be on hand to help me if I need
Dear Nicola, Thank you for taking the time to leave a lovely review regarding Nasra. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have been renting my flat for a few years now with Dexters and they have been very helpful and on top of everything, especially Zahra?
Dear Alexia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
3/5
TrustpilotIssues with marketing letters
EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.
Dear Nicola, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
5/5
GoogleThe team at Dexters were super accommodating and took into account the things that I’m looking for. Aarati was super kind to show me the property and drive me back to where I’m staying which means a full service from their side!
Dear Catalina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aarati. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotOvercoming a challenging Tenancy
After experiencing some challenges with a tenant, Joe and his team at Dexters were extremely supportive in navigating the best way forward. Offering professional and friendly advice. They were able to adapt quickly in finding a solution and have responded to my many questions very swiftly.
Dear Joanna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRonan at Dexters South Hampstead is one of the best agents out there. Me and my partner have been provided with a great customer service and Ronan goes the extra mile to help you.
Dear Ayush, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ronan. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotTerrible experience
The house was handed over to us in disastrous conditions regarding dirt, garbage left by the previous tenants that was never taken away, humidity on the walls, and a bad smell. After several emails completely ignored by the agency, we had to spend our own money to restore the premises to a livable condition (additional professional cleaning and purchase of a dehumidifier).During the rental period, we suffered a water leak that flooded the house. Dexter left us in these conditions for almost a month because, according to them, it was not their responsibility. When we left the house 2 months before the end of the contract out of desperation, the agency, at the end of the rental period, asked to withhold a huge amount from the deposit, accusing us of leaving the house dirty and damaged. Despite the physical and moral damages we suffered, we still cleaned the house before leaving. In conclusion, I highly recommend staying away from such people who, in addition to being unprofessional, unavailable when it comes to their responsibilities, and greedy, only care about the customer when they have to sell, abandoning them immediately after to face problems alone and only making themselves heard to collect payments.
Dear Domizia, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotShayan Waziri made my experince a 5*…
Shayan Waziri made my experince a 5* experience, he has helped me with my inquiries and he is extremely professional and helpful. Shayan is a big credit to the company and because of this experience, I am very satisfied with the service and will continue working with Dexters as a tenant.
Dear Mr Taha, It’s great to hear that you have had a brilliant experience with Shayan. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI am working with Olivia from the…
I am working with Olivia from the Brentford office and it’s the first time I feel like the property is in truly good hands. She’s very responsive, attentive and empathetic. Long may she continue managing my property.
5/5
TrustpilotSelling and buying
They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleGemma Mason was super professional and liaised brilliantly between myself and the landlord to close a deal. She managed to pull together a win win agreement in a very short period of time. Typically consultants just want to close any deal, not the best deal. I would definitely recommend her work to anyone looking for their next house move.PositiveResponsiveness
Dear Bruno, Thank you for your review, and mentioning your experience with Gemma in our office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIncompetence writ large
We were recommended to use an agent that had been taken over by Dexter's. Since engaging Dexter's Finchely to let our property we have had numerous issues namely; 35% of monthly payments have been incorrect, over charges on agreed management fees and unauthorized letting board.On every occasion it has taken us to highlight the errors before they were rectified despite repeated (hollow) assurances that the Company highly values it's relationships. Avoid these cowboys at all costs.
Dear Tony, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters West Hampstead (South) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Yes. Dexters West Hampstead (South) won Platinum in The Trusted Agent 2026 awards.
