Trusted Agent profile · Camden

Dexters West Hampstead (South) reviews in Camden

★★★★★ Great

2,316 reviews across 2 platforms

106 West End Lane, West Hampstead, London, NW6 2LS, Camden, NW6 2LS

Dexters's office in Camden, at 106 West End Lane, is rated 4.4 out of 5 across 2,316 reviews on two platforms, including 421 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.

Google logo

5.0 / 5

421

Reviews on Google

This office

Trustpilot logo

1,895

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

1/5

Trustpilot

My partner lives in a Dexter's managed…

My partner lives in a Dexter's managed building which frequency loses hot water in the winter with no help over weekends to report/fix this. Not to mention mould lasting over 2 month, dangerous neighbour's getting arrested by police and constant need for repairs. Not recommended

Ahmad · 18 October 2025

Agent replied · 22 October 2025

Dear Ahmad, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

Gemma Mason has been excellent in assisting us with moving flats. She has been flexible with us in arranging viewings, making herself available for viewings at short notice, and has been very easy to work with, ensuring the process of moving was as smooth as possible. I would definitely recommend Gemma to anyone looking to move properties.

Alex · 24 October 2022

Agent replied · 23 October 2024

Dear Alex, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters (Kentish Town) review

As a landlord, overall I’m pleased with the service of Dexters across offices. They are professional and their people are good.

Max · 11 May 2026

Agent replied · 25 May 2026

Dear Max, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

5/5

Trustpilot

I want to express a big thank you to…

I want to express a big thank you to the Dexter team, and especially to Donalina who deals with the property I rented, a very polite and friendly young lady. All deficiencies and issues in the property were resolved in time. Lady who definitely understands and loves her job. Thank you Kind Regards Zlatozar.

Zlatozar · 9 February 2023

Agent replied · 22 October 2024

Dear Zlatozar, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jamie has been super helpful in reaching out to us with properties and ultimately helping us smoothly secure a new place! The whole process took around 1.5 weeks which removed a lot of the stress

Edward · 26 May 2024

Agent replied · 23 October 2024

Dear Edward, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Google

I have been working with Dexters to let a property. Zahra was leading the work and she has been very friendly, responsive, helpful and professional throughout leading to a positive outcome. I wholly recommend her.

Bill · 26 May 2024

Agent replied · 23 October 2024

Dear Bill, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great experience over a number of years…

Great experience over a number of years letting a property through Dexters. Very responsive and clear communication, and I've found any issues that arise with the property are quickly addressed. Natasha Bedenik is a go-to contact but all the team have been professional and helpful.

Craig · 24 October 2023

Agent replied · 22 October 2024

Dear Craig, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

After many bad experiences with other agencies, we finally found Shannon. I had been searching for a flat to rent for two months, and she was the first agent who was not only kind and attentive to our needs but also truly human. She was incredibly professional and went above and beyond to help us find our dream apartment in the area. I highly recommend her to anyone looking for a seamless and supportive rental experience.

Smaranda · 23 September 2024

Agent replied · 23 October 2024

Dear Smaranda, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Constant spam via post.

Constant spam via post.If you're a tenant in a property, looking around the market, Dexters will take the information they demand off you before they'll even discuss a property and then use this for their own marketing.Sending repeated and constant letters to the address, despite you still living there.The last one today is so ignorant."By now you will have received a number of letters from me, which I hope demonstrates my proactive approach".No, Bobby, it demonstrates that you don't get the message and your letters go straight in the bin. "I am surprised that a property like yours is still on the market [..]"Wrong again, Bobby, it is not on the market.Completely and utterly clueless and borders on harassment. Not a good advertisement for your business. Not just the letters, the assumptions made but also using data provided for another purpose to be used for this reason.This is in relation to your branch covering SE10.

My · 17 July 2024

Agent replied · 22 October 2024

Thank you for your feedback, we’re sorry to hear your experience wasn’t as we would have expected it to be. All feedback is very important to us and we appreciate you bringing this to our attention. We have requested for Marketing to remove your property from receiving letters going forward. If you would kindly contact me at customerrelations@dexters.co.uk if there are any further issues. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Exceptional Support in a Time of Crisis

I don’t have enough words to say about Monika Piszczyk. Even though I am a stranger to her, she treated me as if I were family. When I experienced a scary visit from our rodent friends in the middle of the night, I understandably woke up in a panic. What followed was a series of events that, without Monika’s support, I wouldn’t have managed.Monika got on the phone with me to calm me down and liaised with the landlady to get my expenses approved, even though I didn’t follow the standard method by getting a contractor outside of the agency. She could have easily stuck to procedural components, but instead, she saw past that and empathized with me as a human being. Her kindness and efficiency resolved an incredibly stressful situation and for that I can’t thank her enough!

Joanna · 15 July 2024

Agent replied · 22 October 2024

Dear Joanna, I am delighted to hear that you have had a brilliant experience with Monika and the Property Management team. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.

5/5

Google

Marco was an excellent agent today. Had 3 viewings with him and he was fun, knowledgeable and very helpful. Renting in london can be stressful and it make such a difference to go on viewings with an awesome agent

Alexis · 26 February 2024

Agent replied · 23 October 2024

Dear Alexis, Thank you for your kind comments regarding Marco and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.

4/5

Trustpilot

After a rough start with the agents we…

After a rough start with the agents we were able to found some common grounds as we have issues with our Landlord. Dexter's did put a big effort to get this resolved, and it was a relief for us. Thank you Sheikh, James and Tallulah.

Nancy · 11 October 2023

Agent replied · 22 October 2024

Dear Nancy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Aarati was amazing! She really knows her stuff and made our new house-hunting so much easier and less stressful. She was always there to answer our questions and give us advice.

Shimrit · 25 July 2024

Agent replied · 23 October 2024

Dear Shimrit, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Property inspection with Huseyin Tas

Had an inspection with Huseyin Tas. He arrived on time, was thorough, and finished quickly. Smooth experience overall, no issues.

Jaswinder · 13 May 2026

Agent replied · 25 May 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

A professional helpful team

Natasha Bedenik is a reliable and professional member of the Dexters team who works well with landlords and tenants. I have found any problems or queries are dealt with in a timely manner and both she and her team respond quickly to issues raised.

Janice · 30 October 2023

Agent replied · 22 October 2024

Dear Janice, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank You to the lovely Busra…

Thank You to the lovely Busra Karacan....Busra has been amazing at giving me the best advice with regards to tenants and renting out my property. Always on hand to take my calls and questions. I really appreciate her help and the overall service from Dexters.

Katherine · 6 October 2023

Agent replied · 22 October 2024

Dear Katherine, Thank you for taking the time to leave a wonderful 5 star review. Busra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Paul Ford is a pleasure to work with…

Paul Ford is a pleasure to work with and also answers my queries in a timely fashion. I always know what to expect next and I never have to ask twice. I would highly recommend using dexters as a letting and managing agent.

Abosede · 22 November 2023

Agent replied · 22 October 2024

Dear Abosede, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.

5/5

Trustpilot

18 years managing my properties - Satistied landlord.

Dexters has been managing 2 properties for me since 2008. I am very satisfied with their service. They have always found me reliable tenants who pay their rent on time and respect my properties.

Sylvie · 14 September 2026

5/5

Google

Super pleased with Dexters! Jeremy always goes above and beyond to find the right properties for us. Very grateful for all of his hard work!

Nina · 2 April 2026

Agent replied · 16 April 2026

Dear Nina, Thank you for your kind comments regarding Jeremy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Trustpilot

Good service

Good service. There were some initial hiccups with moving into our rental property however these were rectified in good time - aided by Neil Plit who has been very helpful.

Marco · 5 August 2024

Agent replied · 22 October 2024

Dear Marco, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Renting through Dexters

I have rented through Dexters with Natasha and the team now for 5 years at the same apartment and have always found the team good to work with. Always a prompt response to any email of all matter and have always felt looked after!

Victoria · 24 October 2023

Agent replied · 22 October 2024

Dear Victoria, Thank you for taking the time to leave a lovely review regarding Natasha and the team. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Georgia was extremely helpful and…

Georgia was extremely helpful and gracious, they sure do know how to follow-up on a deal, looking forward to using how they manage a property

COLLINS · 25 October 2024

Agent replied · 24 December 2024

Dear Collins, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Trustpilot

Excellent thoughtful service

Excellent thoughtful service. The legal aspects and human circumstances of a tenancy renewal were openly discussed and considered over a number of telephone calls which resulted in a good outcome for all parties. Thank you Hannah.

Mr · 12 April 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Monika Piszczyk is a star!

This review and 5 stars are specifically for Monika Piszczyk and not the wider company or other individuals/employees. We recently had Monika visit our flat and engage with the landlord to facilitate a change of boiler. She is professional, communicative, fair and compassionate - very, very rare traits in her line of work, which we incredibly appreciated. We were impressed by her efficiency, solution-finding skills and organisation and we hope to keep working closely with her. In our 9 years of being tenants of the same property, Monika has by far been the best liaison we have ever had the pleasure to work with. Thank you, Monika, you deserve the very best.

Lexie · 24 June 2024

Agent replied · 22 October 2024

Dear Lexie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Monika, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Has Dexters West Hampstead (South) won any awards?

Yes. Dexters West Hampstead (South) won Platinum in The Trusted Agent 2026 awards.

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