Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotLethargic service
This company does not nothing for tenants after moving in and are extremely unresponsive when it comes to returning deposits. I had to email the landlord directly to get my deposit returned. It took over 5 weeks to get my money back.
AS · 1 November 2022
Agent replied · 7 February 2025
Hi there, we're sorry to read of your experience and thank you for responding to our request for further details. We have escalated this to our Property Management team for further investigation and will provide you with an update shortly. ___Updated Response:Hi AS,Thank you very much for your patience whilst we investigated this matter. Unfortunately the process was delayed by the landlord review when you moved out, and the further discussions between them and yourself to resolve a disagreement around charges. Rest assured, we tried our very best to speed up this process and release your deposit as quickly as possible, sincerest apologies if it seemed like we were unresponsive, that’s certainly not how we want our clients to feel. We wish you all the best, and please do not hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotJuliette Dartois provided an amazing…
Juliette Dartois provided an amazing experience whilst I was doing my apartment search. Highly recommend!
Himi · 26 August 2024
Agent replied · 7 February 2025
Hi Himi, we love feedback like this! Thank you for sharing your experience with Juliette and we wish you all the best for the future!
★★★★★ 5/5
TrustpilotHad a great experience working with the…
Had a great experience working with the JP team (especially suzan & Matt)! They are super speedy at responding & very helpful as well as thorough!
Philly · 29 January 2024
Agent replied · 7 February 2025
Dear Philly,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Matt will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleReally great experience with Alex at Chestertons. She was knowledgeable and professional and delivered us the results she promised. We had a sale agreed within a week and managed to complete within 4 weeks. I will definitely be going back to Alex at Chestertons.
Koullis · 11 October 2024
★★★★★ 5/5
TrustpilotXiaoyi Fan
We've had a great experience dealing with Chestertons Docklands and wanted to recognise Xiaoyi Fan for her excellent service.Xiaoyi's professionalism and genuine care for her clients is much appreciated.
Agathe · 19 November 2023
Agent replied · 7 February 2025
This is so lovely to hear Agathe, thank you for taking the time to leave a review for Xiaoyi!
★★★★★ 5/5
TrustpilotVery willing and helpful service
Very willing and helpful service. Called me back within 5 minutes after I left a message.
Elizabeth · 2 August 2024
Agent replied · 7 February 2025
Thank you for the review Elizabeth - we're always happy to help!
★★★★★ 5/5
TrustpilotHigh quality
Katherine Ma is very good, highly effectively helping me find room which is suitable for me~
Zhiying · 1 August 2024
Agent replied · 7 February 2025
Hi Zhiying, thank you for the great review. We are so thrilled to read that Katherine helped find you a suitable room. Should you require any further assistance, we will be happy to help.
★★★★★ 1/5
TrustpilotSTAY AWAY FROM THIS COMPANY
Extremely unprofessional. My landlord uses this company to manage his property, however the property manager assigned to the property does not answer emails. 6 months later, still no answer despite several follow-ups. Do not rent/buy from this company.
Peter · 4 March 2023
Agent replied · 7 February 2025
Hi Peter, we're sorry to see you have left us this rating and thank you for providing us with further information privately. Based on the details you provided, we are having trouble locating you within our system. Please could you email social@chestertons.co.uk with the address in question so we can assist further? We look forward to hearing from you.
★★★★★ 5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
Jesse · 24 December 2021
Agent replied · 10 February 2025
This is wonderful to hear, thank you for sharing your positive experience!
★★★★★ 5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Ivan · 7 February 2024
Agent replied · 7 February 2025
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
Laila · 14 February 2022
Agent replied · 10 February 2025
We are so pleased to hear this! Thank you for sharing.
★★★★★ 5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Vidya · 23 December 2023
Agent replied · 10 February 2025
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
★★★★★ 5/5
GoogleHamed made the process of buying a new flat as smooth as possible. He was always on hand to chivvy things along when that was necessary. Chesterton’s were helpful throughout and sensitive to our particular needs. All in all a good experience.
Charles · 26 October 2018
★★★★★ 5/5
TrustpilotThank you so much for Jenny's…
Thank you so much for Jenny's professional and sound service. She understood my needs and matched the deal as soon as possible. She is excellent on negotiation and execution with different parties. I will definitely consider to use her service again if I buy a second house.
Helen · 14 January 2022
Agent replied · 10 February 2025
Thank you for sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotChestertons
I very good experience all round with Niema Latif at Chestertons Renwals department. Thanks for all your help and handholding Niema.
Sarah · 15 April 2024
Agent replied · 7 February 2025
Hi Sarah, thank you for leaving such a positive review. We're happy to hear that Niema guided you through the process. Should you ever need any further help, please feel free to get back in touch!
★★★★★ 5/5
GoogleVery happy with the friendly and professional service the Chestertons Kentish Town team has provided throughout the whole process. Ellis .Meyer has been a great assistance during the viewing and negotiation
And once the offer got accepted, Caterina, was very helpful and proactive.
Rona · 26 October 2017
★★★★★ 5/5
TrustpilotNiema Latif from Chestertons provided…
Niema Latif from Chestertons provided and excellent service renewing my tenancy. I highly recommend Chestertons.
Zoltan · 31 July 2024
Agent replied · 7 February 2025
Hi Zoltan, thank you for the great review. We are so glad Niema provided excellent service. Thank you for the recommendation, should you need anything else we will be happy to help.
★★★★★ 5/5
TrustpilotI had an incredible and seamless…
I had an incredible and seamless experience with chestersons especially with Dawn Cunningham. Even though I wasn’t in town, she went out of her way to make the whole process seamless and comfortable. She’s been incredible with all questions and problems I’ve had.
Aditi · 14 July 2022
Agent replied · 7 February 2025
Thank you for leaving your review! We are so pleased to hear this.
★★★★★ 5/5
GoogleKatie was a massive help in our search for a home. She was always very professional with lightning fast response times to our questions/requests. Can't recommend working with her enough!PositiveResponsiveness, Quality, Professionalism
Nick · 25 October 2021
★★★★★ 1/5
TrustpilotAwful company
Awful company. Wouldn’t return my deposit. Avoid !!
Shane · 11 November 2024
Agent replied · 7 February 2025
Hi Shane, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
★★★★★ 5/5
TrustpilotGive Lauren Christy a promotion!
Lauren Christy @ the S. Ken office helped us find our dream flat. We had a particular flat in mind and she was very professional and rigorous throughout our (long) search. Her passion for the industry and helping people really shun through. Thanks again, Lauren!
Michael · 12 March 2022
Agent replied · 9 February 2025
Thank you for your review Michael! We are so pleased to hear of your positive experience with Chestertons.
★★★★★ 5/5
TrustpilotRental Search
Had a great experience with Chestersons thanks to the help of Juliette Dartois.
Liam · 22 August 2024
Agent replied · 7 February 2025
Hi Liam, this is wonderful to hear. Thank you for sharing your experience with Juliette and we wish you all the best!
★★★★★ 5/5
TrustpilotGreat experience
The entire move in experience has been great, both Suzan and Thomas have been super helpful and made the whole process smooth and easy.
Hannah · 25 January 2024
Agent replied · 7 February 2025
Dear Hannah,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future
★★★★★ 5/5
TrustpilotJoyce Pau…
Joyce has recently taken over managing our property. She quickly grasped what work was needed, liaised with the tenants and arranged for workmen to be engaged.Well done.
Sarah · 15 November 2023
Agent replied · 7 February 2025
This is amazing to hear Sarah, thank you for taking the time to provide this feedback. Feel free to reach out to Joyce and the team if you need anything else!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
