Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotLorna was a pleasure to work with
Working with Lorna as my realtor was a delightful experience. She was transparent, helpful, and dedicated to finding the right flat for me. Her responsiveness and negotiation skills were impressive, and thanks to her guidance, I secured the perfect flat. I highly recommend Lorna for her outstanding service and professionalism.
Stefan · 27 July 2023
Agent replied · 7 February 2025
Dear Stefan,Thank you for taking the time to inform us of the positive experience you have recently had with the lettings department of James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotNishaad was very accommodating to my…
Nishaad was very accommodating to my very difficult needs! I was new to the area and needed help and advice with the safest place to live as a single female.He was able to answer every concerning question I had and put up with my indecisiveness for weeks, he always answered and returned my calls and nothing was ever too much! Very professional and polite
Brogan · 14 February 2022
Agent replied · 10 February 2025
Thank you for sharing Brogan!
★★★★★ 5/5
TrustpilotRental management
Chesterton's have managed my rental since I moved overseas. Dan Midgley has been great to deal with. He answers emails promptly and gets things sorted out quickly and efficiently. I live on the other side of the world so it's great knowing Dan has things in hand.
I · 6 October 2023
Agent replied · 7 February 2025
Thank you for leaving a review for Dan, he'll be delighted to see this! We're only an email away if you need anything else.
★★★★★ 5/5
TrustpilotVery pleased with Chestertons
Very pleased with Chestertons. Shakil has been our property manager since we moved in and has always been very helpful when we needed assistance. We're pleased our house is so well managed.
Augusto · 8 August 2024
Agent replied · 7 February 2025
Hi Augusto, thank you for taking the time to write a great review. We are so glad Shakil has always been so helpful. We appreciate the kind words and support. Should you need anything else, we will be happy to help.
★★★★★ 5/5
Trustpilot5 stars
Working with Wes Mohamed and Imogen Kovacs to secure our flat has been a delightful experience. The entire process was seamless, and their customer service was exemplary throughout. Wes arranged numerous virtual viewings for us, expertly navigating the time difference and answering all our questions as we made decisions from afar. Upon move-in, Imogen handled our maintenance requests promptly and kindly, ensuring we felt right at home. She helped to make the process easy and straightforward. I highly recommend Chestertons and greatly appreciate their services!
Mariel · 7 August 2024
Agent replied · 7 February 2025
Hi Mariel, thank you for your review. We're thrilled to hear that working with Wes and Imogen to secure your home was a great experience. Should you need anything else in the future, please do let us know.
★★★★★ 5/5
TrustpilotGem is always a great combination of…
Gem is always a great combination of personable and efficient. Whether it’s organising a gas safety certificate or helping with awkward tenants I’m confident I’ll get the support I need.
Sarah-Kingston · 9 September 2024
Agent replied · 7 February 2025
Hi Sarah, we really appreciate you taking the time to leave a review for Gem. If you need anything else, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotLettings agency of choice!
I loved how pro-active Chesterton's were when it came to finding me somewhere to live. I was dealing with an agent named Alhad Mohamed who was persistent in finding a property to my specifications. I had a few non-negotiables and Alhad was able to find me a property that matched my needs! Super happy with the outcome. Thanks!
Raju · 21 October 2022
Agent replied · 7 February 2025
Super happy is exactly how we want our clients to feel! Thank you for leaving this lovely feedback for Alhad. Wishing you all the best with your new home.
★★★★★ 5/5
TrustpilotMany thanks to Katherine
Thank you very much for Katherine’s help. From the very beginning of renting the house, Katherine answered all kinds of puzzles for us carefully and in detail, so that we had a comprehensive understanding of the house. After that, she helps us communicate with the landlord and strive for our desired house. Thank you very much for her help, so that we can rent a satisfactory house. Until now, Katherine would patiently answer any questions we had about the house. The whole process of communication was very timely and efficient, and her attitude was very serious and responsible. It was a very good renting experience.
佳欣 · 2 August 2024
Agent replied · 7 February 2025
Thank you so much for taking the time to write this review - we're so please to see how positive your experience was :)
★★★★★ 5/5
GoogleMargaret was a massive help and went above and beyond to help us secure our property. Definitely recommend
Aston · 26 February 2025
Agent replied · 28 February 2025
Hi Aston, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotConor Bunn
Conor Bunn has been incredible in helping us with our search for a new home. He is exceptionally professional, a great communicator and his customer service second to none. Many thanks.
NB · 16 August 2024
Agent replied · 7 February 2025
Hi NB, thank you for taking the time to write a great review. We are so glad he was professional and a great communicator. Thank you for the support and should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotSiannie Clayton
Siannie Clayton was our property manager. She provided an excellent service and always responded quickly to queries and issues, the only negative is she has moved on within Chestertons and is no longer our point of contact. Thank you Siannie for all your wonderful help.
Joanne · 10 November 2023
Agent replied · 9 February 2025
Thank you for your review Joanne, it's lovely to hear that you enjoyed Siannie as your point of contact. Although she has moved internally, your new property manager will be more than happy to help should you need anything. Best wishes!
★★★★★ 5/5
TrustpilotRosie was super helpful and patient
Rosie was super helpful and patient. She’s also responsible and I enjoyed my time with her at chestertons. We found a lovely 3-bed flat. At the beginning there are some small issues but it solved pretty quickly and all the staff are super supportive and helpful.
Daisy · 10 October 2023
Agent replied · 7 February 2025
We love this feedback, thank you Daisy! Wishing you all the health and happiness in your new home!
★★★★★ 5/5
Trustpilot"I am completely blown away by the…
"I am completely blown away by the exceptional service I've received from Laverne, my daughters property manager. As a fellow property manager myself in Bath, I can confidently say that her dedication, communication, and efficiency are truly outstanding. She went above and beyond to resolve the issues at my daughter's rental property, which was left with a leak upon move-in, causing significant disruption and distress. Despite the challenges, Laverne worked tirelessly to get everything sorted, booking contractors and keeping me updated every step of the way. Her professionalism, empathy, and problem-solving skills have been invaluable. I'm so grateful to have had her on our case - she's a huge asset to your company and a credit to the industry. If there were more property managers like Laverne, the world would be a better place!"
HAZELL · 25 July 2024
Agent replied · 7 February 2025
Hi Hazell, thank you for such a glowing review. We're happy to hear that Laverne has resolved the leak and kept you informed along the way. Should you need anything else, please feel free to get back in touch. Wishing you and your daughter all the best!
★★★★★ 4/5
TrustpilotGood 3 years Rent experience
We rented a flat in Primrose for 3 years with Chestertons, and we were very happy with the way it was managed. Specially Ryan Briggs, our main contact, was very helpful and efficient in dealing with any details that came along.
Macarena · 24 November 2025
Agent replied · 26 November 2025
Thank you for your kind words, Macarena! We're thrilled to hear you had a positive experience renting with us. Ryan is indeed a star, and we appreciate your feedback on our management. If there’s anything else we can assist you with in the future, just let us know!
★★★★★ 5/5
TrustpilotExceptional experience with Juliette
We had an exceptional experience working with Juliette from Chestertons. Juliette was very helpful throughout the process, always being prompt to respond to any queries and advise us of any developments.
Kiran · 8 August 2024
Agent replied · 7 February 2025
Hi Kiran, thank you for taking the time to write a great review. We are so glad Juliette was helpful and prompt to respond. We appreciate the support and are always here to help.
★★★★★ 5/5
TrustpilotIoana S has been a great help when…
Ioana S has been a great help when managing a few issues with the property I am currently renting. She listened and helped me sort something very quickly.
Amelia · 15 March 2026
Agent replied · 21 March 2026
Thank you, Amelia, for your wonderful feedback! We're thrilled to hear that Ioana provided great support and resolved your issues promptly. Our team is dedicated to ensuring a smooth experience for our clients, and your kind words mean a lot to us.
★★★★★ 4/5
TrustpilotThe letting team at Chestertons has…
The letting team at Chestertons has been great, especially Jack who has gone out of his way to help to let our flat and provided much valuable advice along the way.
Amelia · 3 August 2024
Agent replied · 7 February 2025
Hi Amelia, congratulations on letting out your property and thank you for sharing your experience with Jack and our Hyde Park team. Please do let us know if you need any further help.
★★★★★ 5/5
TrustpilotPositive experience
I found the individuals professional, courteous and efficient. In particular, Jack was quick to view the property, understood up to the minute market conditions and offered a useful appraisal and plan for let. Over to Charlie, he is a fine negotiator, highly responsive, a "get it done" positive and effective communicator. Chestertons have fine representatives and assets in these particular representatives.
David · 14 April 2022
Agent replied · 7 February 2025
Thank you David! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotI had a very good experience with the…
I had a very good experience with the Chestertons agency thanks to Juliette. She was always very pleasant, responsive and always tried to accommodate us. Many thanks to her!
Emilie · 30 August 2024
Agent replied · 15 February 2025
Hi Emilie, thank you for the great review and sharing your experience with Juliette. Its great to read how pleasant and responsive she was. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotNew manager
I have two flats in Surbiton which are rented out. New management took over during the year. I am pleased to say that Niema Latif, as part of the new mangement team, handled the changeover well and was responsible for the successful renewal of both tenancies with increased rents based on RPI increases. Niema gave me confidence in her ability and quick response to all emails and requests.
Richard · 13 January 2025
Agent replied · 9 February 2025
Hi Richard, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotMark has been looking after our…
Mark has been looking after our property for the past 6 months. He has a calm friendly and reassuring manner.Mark's long experience in this market is extremely helpful and he is always available for discussion and aims to resolve all issues in a positive way.
Gina · 11 October 2023
Agent replied · 7 February 2025
We're thrilled to hear about your positive experience with Mark! Please don't hesitate to reach out to us if you need anything in the future. Best wishes!
★★★★★ 5/5
TrustpilotXiaoyi a great agent
They have been great agents, straightforward and helpful, led by our contact Xiaoyi who has always been responsive and supportive on anything to do with the flat.
Kit · 18 March 2026
Agent replied · 21 March 2026
Thank you, Kit! We're thrilled to hear about your positive experience with Xiaoyi and our team. Providing straightforward and helpful service is our priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you in the future!
★★★★★ 1/5
TrustpilotIf I could give them a 0, I would.
Renting with Chesterton's has been the most stressful, dishonest, greedy soul-sucking housing experience of my life. They have been extremely uncooperative and maintained fraudulent stances in order to line their pockets despite being presented with extremely clear cut evidence. They have consistently refused to respond to communications, and have ignored official complaints made to their customer service department. I truly have nothing kind to say about this experience and hope somebody reads this and saves themselves a few years of stress and several grand in rent. Take your business elsewhere.edit: a week later and still no responses despite following up with numerous people. disappointed, but not surprised.
Bea · 8 July 2024
Agent replied · 9 February 2025
26th July 2024:Hi Bea, thank you for providing your details. We have since been in touch with the Property Management team to investigate further. We can see that your complaint has been responded to and you have been provided with details of how to escalate this further if you would like to. As outlined in our response, Chestertons role was to manage the tenancy and in this instance, the issues related to the building overall. The Landlady has offered you compensation for the inconvenience which affected the initial days of your tenancy in October but we understand that you have rejected this offer. We are sorry again that you experienced these problems and we are happy to help if you need further advice to pursue this matter further.3rd July 2024:Hi Bea, we're really sorry to see you have left this review. You should have received an invitation from Trustpilot to provide further details. If you could please complete this at your earliest convenience, we would like to investigate this further for you.
★★★★★ 5/5
TrustpilotGreat working with Wes
Great working with Wes. Always very professional and enjoyable to work with. Wes went above and beyond to help with finding the right flat.
Consumer · 14 November 2024
Agent replied · 7 February 2025
Hi there, thank you for taking the time to leave a review for Conor. We wish you all the very best in your new home!
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