Every review we hold for the Camden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNishaad Ali Marla Chestertons
Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!
Kinza · 25 May 2022
Agent replied · 7 February 2025
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotJoyce Pau at Chestertons is a very good…
Joyce Pau at Chestertons is a very good liaison for my property, contacts me only when needed and provides options and solutions to make it very easy for me. And is quick to respond with questions I may have.
Richard · 26 July 2024
Agent replied · 7 February 2025
Hi Richard, we're thrilled to hear that Joyce has been a great liaison for your property and made things easier for you. Please let us know if you need any future help. Best wishes!
★★★★★ 5/5
TrustpilotGreat team!
We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!
Sabina · 29 March 2022
Agent replied · 9 February 2025
Thank you for leaving your review with us Sabina! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotProfessional and Kind
I would like to thank Amanda Goodman and Lavie Kim for their excellent support throughout the tenancy renewal process. They are professional, attentive, efficient and responsive.
Kathy · 7 February 2025
Agent replied · 15 February 2025
Hi Kathy, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 1/5
TrustpilotKatherine is awful!!!
I waited for the agent named Katherine to come with a client today at 09:30AM to see the flat that i’am currently staying.The day before I asked her to RECONFIRM the viewing because sometimes people cancel last minute.1. She did not call me to reconfirm the viewing!2. She was 20 minutes late for viewing and of course I thought it was cancelled!3. The BIGGEST problem: She didn't even ring the doorbell to allow entry into the apartment. She just opened the door with the keys and I woke up with her in the flat and a man (the customer).I was undressed and I am also 9 months pregnant.Disappointing!!!!!
AS · 13 November 2024
Agent replied · 7 February 2025
Hi there, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. If you could please reply at your earliest convenience, we will happily look into this.
★★★★★ 5/5
TrustpilotOutstanding team
The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.
MAK · 6 August 2024
Agent replied · 10 February 2025
Hi Mak, thank you for sharing your experience with our Fulham team. Wishing you all the best for the future!
★★★★★ 5/5
TrustpilotI had an incredibly positive experience…
I had an incredibly positive experience with Leusa Ellis at Chestertons, who helped me negotiate and secure a lease during a very hectic time in the housing market. Leusa was efficient, communicative, and attentive throughout the process. Finding and moving into a new place always brings a lot of stress, and I am so grateful for Leusa's patience and empathy through the process.
Kate · 21 November 2022
Agent replied · 7 February 2025
Hi Kate,Thank you for taking the time to leave this review. We're so pleased to hear about your positive experience with Leusa! We wish you all the best in your new home, and please don't hesitate to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotExcellent care and customer service
Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.
Sthembile · 8 May 2023
Agent replied · 7 February 2025
Hi there,It's fantastic to hear how Abbi was able to offer an excellent service. We wish you all the best. and please do reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotI recently made a purchase via…
I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.
Lawrence · 14 August 2024
Agent replied · 7 February 2025
Hi Lawrence, congratulations on your new home and we're happy to hear that Andreas made the process stress free. Wishing you all the best!
★★★★★ 5/5
TrustpilotConor Bunn
Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.
Ben · 29 August 2024
Agent replied · 7 February 2025
Hi Ben, congratulations on your new home and thank you for sharing your experience with Conor. We wish you all the best for the future!
★★★★★ 1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
Natasha · 23 July 2026
Agent replied · 28 May 2026
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
★★★★★ 5/5
GoogleWe are so excited to move into our new home! The team was very swift from viewing to offers to move in. Special thanks to Margaret for all of her help through the whole process :)
Taniya · 25 August 2024
Agent replied · 24 October 2024
Hi Taniya, thank you for the great review. We are so glad Margaret was helpful throughout the whole process. We hope you love your new home and should you need anything else, we will be happy to help.
★★★★★ 5/5
GoogleI dealt with Margaret recently while renting out a flat in the area. She was tenacious, knowledgeable and even though my previous agency was only able to get a 6 month tenant, she managed to find me a tenant for 3 years with annual rent rises. Thanks to her for explaining the benefits to me, and thanks for all the hard work. What a champ.
Al · 11 October 2024
★★★★★ 1/5
TrustpilotBad communication from the agency.
Worst communication from the property management team.I requested a call back from the agency several times due to my property manager, Shakil, was unavailable, however, he never called back or emailed back. I have to call them day after day to solve the property issues. It's been two months, and my request has never been satisfied. Their manager is busier than the prime minister, so just avoid this agency, don't bother them.
Null · 18 February 2025
Agent replied · 10 February 2025
Good afternoon, we are sorry you had to leave this feedback. You will soon receive a request for further information so we can look into this for you
★★★★★ 5/5
TrustpilotDawn from Belgravia
I am currently searching for a flat with Dawn from Belgravia branch, she super helpful and very nice person to deal with. She is the agent who really takes care and sends options that are not random and definitely suit my criteria. During busy market periods some agents do not even respond to emails and do not call back - Dawn is nothing like that.
MISS · 22 July 2022
Agent replied · 7 February 2025
We are so pleased to hear this. Thank you for sharing!
★★★★★ 5/5
TrustpilotWe have been using Property Management…
We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information
Conrad · 20 May 2024
Agent replied · 7 February 2025
Hi Conrad, we really value your feedback and thank you for using our Property Management service for the past few years. If you need anything else, please do not hesitate to contact Aleesha and the team, they'll be happy to help. Best wishes!
★★★★★ 5/5
TrustpilotAmazing!
Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!
Kabir · 16 November 2022
Agent replied · 7 February 2025
You're very welcome Kabir! Thank you for your review, it's great to see Niema and our Tenancy Services team have been on hand throughout your rental journey with us. Should you need anything further, please do not hesitate to reach out. Best wishes!
★★★★★ 5/5
TrustpilotHannah was so helpful and thanks to her…
Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.
Emre · 16 December 2024
Agent replied · 7 February 2025
Hi Emre, thank you for the great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotJuliette is the best
Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.
Nicole · 13 August 2024
Agent replied · 7 February 2025
Hi Nicole, we're happy to hear you would recommend Juliette when searching for a rental. Please do let us know if you need anything else and we'll be happy to help!
★★★★★ 5/5
TrustpilotExcellent Renewal
Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.
Sir · 16 October 2024
Agent replied · 7 February 2025
Hi Sir Giles, thank you for taking the time to write a great review and sharing your experience with Amanda. We are so glad she was professional and considerate. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotSuperb property management agent
Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.
Young · 22 July 2024
Agent replied · 7 February 2025
Hi Young, thank you for the kind words and sharing your experience. We are so thrilled Lucy followed up any issues and as efficient. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotChestertons have definitely been the…
Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.
Anna · 22 July 2024
Agent replied · 7 February 2025
Hi Anna, thank you for the kind words and sharing your experience. We are thrilled Xiaoyi has been so efficient and thorough. Thank you for the support, we are always here if you need further assistance.
★★★★★ 5/5
TrustpilotMy friend and I have recently started…
My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!
Nicole · 25 October 2023
Agent replied · 7 February 2025
Congratulations on your new home Nicole! We're so happy to hear that Dan has been on hand to help where needed. Please let us know if you need anything else. Best wishes!
★★★★★ 5/5
TrustpilotThanks to Conor Bunn
We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor
Alex · 20 August 2024
Agent replied · 7 February 2025
Hi Alex, thank you for the great review. We are so glad Conor was friendly and had good knowledge of the area making it much more enjoyable experience. We appreciate the support and should you need anything further, we will be happy to help.
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