Chestertons Hampstead reviews in Camden

★★★★★ 5/5

Google

I dealt with Lyle from this office. He really helped me to narrow down what areas to look at and what was available in a timely and efficient manner. Service is at the core of Lyle ‘s motto and something I appreciate in a world where estate agents have a pretty bad name overall. I was pleasantly surprised.

Jack · 26 August 2024

★★★★★ 5/5

Trustpilot

Exceptional experience when it came to finding tenants !

I had an exceptional experience with Chesterton Pimlico when it came to finding tenants for my property. James and Andreea, in particular, did a remarkable job by successfully locating the perfect tenants within a remarkably short span of just two days. The entire process was incredibly effortless and seamless. I would highly recommend Chesterton Pimlico to any landlord who is seeking the ideal tenants for their property. Their expertise and efficiency make them the go-to choice in the industry

Consumer · 24 May 2023

★★★★★ 5/5

Trustpilot

I rented a flat near UCL through…

I rented a flat near UCL through Chestertons. I still remember Georgina phoned and convinced me to view the flat. Thanks to Georgina for persuading me. The property manager Catherine is a nice lady. She responses to the emails very promptly and I feel very comfortable speaking to her. I enjoyed my stay at the flat and would choose Chestertons again.

P · 26 June 2024

★★★★★ 5/5

Google

Ashley is the best!! Super helpful from start to finish and went above and beyond in securing me my dream flat! Cant recommend him enough.

Maddy · 8 October 2025

★★★★★ 4/5

Trustpilot

As a landlord

As a landlord, this is my second consecutive tenancy via Chestertons. I deal with Gary Noone, Director Lettings in their Battersea office. It’s always a pleasure dealing with Gary and his team. They’re all efficient and supportive, and understanding of client needs. In particular, I’m always delighted to do business with Gary. I’m unsure if this is how Chestertons operates in all their offices, however, I’ve had a very good experience of dealing with Gary and his team.

Ms · 8 June 2023

★★★★★ 5/5

Trustpilot

Katherine ma

"I recently rented a home through Katherine Ma and I couldn't be more satisfied with the experience. Katherine was professional, attentive, and made the entire process seamless. She promptly addressed all my questions and ensured that everything went smoothly. I highly recommend her to anyone looking for a reliable and efficient leasing agent for their next home."

LULU · 31 August 2024

★★★★★ 5/5

Trustpilot

One of the good ones

Dealing with estate agents is never ideal but actually Shannon took us on a magic mystery tour of nice flats, was lovely and engaging all along and found us the place we have now moved into. No hard sell no BS just very personable and read what we were looking for. After a month of flat hunting and 25 visits we were pretty burned out, Shannon was a welcome relief. The application process went smoothly and Shannon was helpful all through. Thanks

Chris · 4 April 2023

★★★★★ 5/5

Trustpilot

High standard of service, and excellent communication

My property manager Matthew Blackmore has been excellent to work with. He takes initiative to sort things out before coming to me, and is explanations, resolutions and communications are all of a very high standard.Every dealing with Matthew, my previous property manager Anna, and the rest of the team have all been of a high standard over the last 4 years of working with them. Keep up the great work guys.

Monica · 30 November 2023

★★★★★ 5/5

Trustpilot

Happy with the property

I contacted them at the beginning of this September, about the property. They contacted me and set an appointment for a quick look. Things were proceeding in a professional, precise and experienced manner. Mr. Martin was very cooperative and easy to negotiate with. He responded to all my inquiries and given me great advice and tips .I am now in the same property that I spoke about. Thank you to all the staff.

Ali · 10 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience in buying a house with estate agent Louis Nafzger from Old Brompton Road branch

Louis Nafzger from the 44-48 Old Brompton Road branch was outstanding in helping me complete on a house I have just bought today! Louis was very attentive, neccessarily so since we had an ambitious completion date of around one month after our offer was accepted after a wee bidding war! This date was achieved largely because Louis was brilliant at communicating progress between the sellers and us on pretty much a daily basis. Thankyou Louis! You made a potentially difficult and stressful process so much smoother and easier! Chestertons are lucky to have you as a member of their staff! It also says alot for this branch and the real effectiveness and excellence of his managers in their ability to support Louis so he could excell in his role!

Frankie · 29 March 2023

★★★★★ 5/5

Google

Highly recommend this estate agent. Worked with Bradley to find an apartment for my client and he was great. Within 48 hours of giving him a spec we had 6 viewings and found the dream apartment. Before i called Chesterton i had spoke to 4 other estate agents and they just werent productive, also when i did get emails on properties they clearly hadnt read my spec. Top class service from Bradley

Michelle · 26 October 2023

★★★★★ 5/5

Trustpilot

Great service

my family and I have been living in a Chestertons' managed property for 5 years. The property managers have always been responsive, attentive, quick and helpful. This is especially so for Synika Regis-Jackson who has been looking after our place since 2023. Anybody who is thinking of renting or getting their Camden property managed, I highly recommend Synika and her team.

Edward · 10 June 2024

★★★★★ 5/5

Trustpilot

I rented a flat with this agency in…

I rented a flat with this agency in 2021 and today was the day for one of the agents to make one of the annual visits. Anson Nyako was amazing! Professional but frendly and willing to answer my questions without hesitation and with a lot of patience and happy to help. I am comfortable knowing that now if I have a problem I will contact him through his email. Communication to arrange this visit was also impeccable. I see that agency standards are rising!! That is great! Because communication is key and Anson Nyako knows that very well!!

Iolanda · 28 February 2023

★★★★★ 5/5

Trustpilot

A great rental experience

I am an international student in the UK. I saw the house I live in online and I like it very much! I tried to contact CHESTERTONS and made an appointment to view the house. They were very efficient and fast, especially Martins, who was very patient in communicating our requirements and terms with the landlord! In the end, the contract was successfully negotiated. Thank you very much to CHESTERONS and Martins!

博皓 · 10 October 2023

★★★★★ 1/5

Trustpilot

Chestertons are the worst of the worst

Chestertons are the worst of the worst. As a tenant, I moved in during lockdown. They never provided me with a check-in report. Over 2 years, i reported many issues which were left unresolved. At the end of the tenancy, they tried to charge me for issues which were present when I moved in (and that had been raised during the tenancy) and refused to provide a response to me challenging individual charges.I had a broken shower for over a month, but they did not care. Due to poor workmanship, it broke again. They then tried to charge me for this, when the original shower was probably 15 years+ old. They made the check-out process difficult and delayed matters, failing to advise me at any point that I only have 3 months to dispute the charges with the TPS. Once I realised negotiations were futile, I was out of time to refer to TPS and they advised me my only option was to take the matter to court. They admitted the person dealing with me was inexperienced and was not following the correct process. That means nothing to me now!I am now left with little option than to issue a claim in the small claims court. PLEASE AVOID THESE SCAMMERS - TENANTS AND LANDLORDS. They show no remorse or willingness to work in good faith to resolve matters. I've rented for many years and never had these type of issues with any other rental agent.UPDATE: I see Chestertons are implying I have not responded to requests for further information. Chestertons provided me with a breakdown of charges are the end of the tenancy. I provided a detailed breakdown in response, with evidence, as to why charges were disputed. That was in October 2022, they failed to respond to this detailed breakdown, with justification and evidence of the fees they were attempting to extort from me. Please do not suggest that it is I who has failed to provide the necessary information to resolve this matter. In addition, it is also worth noting that I made a subject access request and they failed to produce the mid-term inspection report as part of that request, presumably as it supported my position in relation to the disputed charges. I will consider raising this with the ICO in due course.

Dean · 22 February 2023

★★★★★ 1/5

Trustpilot

If I could put 0 stars I would

If I could put 0 stars I would. This agency stole over £1500.00 from my account, as a landlord renting my 1 bed flat with them, I trusted them completely, I never read my statements until I need to submit my tax returns, When I read the statements I discovered my closed balance in December was £1600, and my January opening balance of £20!! where did the closing of Dec disappear to, I called every day and sent emails and I am still waiting for a reply! this is very low for an agency that claims integrity of over 200 years! the agency already takes their fees monthly and when contracts are renewed, so I really don't understand why they did this to me.

A.O · 22 February 2023

★★★★★ 5/5

Trustpilot

Brilliant Service

From the start of my tenancy up until the end the services provided were commendable. Any issue I had was carefully inspected and fixed as soon as I had reported it and the property managers, particularly Patrick Zahara ensured that the property was kept at a good standard. Would definitely recommend them as an agency in the future.

Samra · 18 July 2024

★★★★★ 5/5

Trustpilot

Thank you Tushar and Lydia

I was searching for a peppery couple weeks and dealt with different estate agents who has wasted my time however my experience With Chesterton is completely different, Tushar has managed to show us 2 nice properties and finalized the entire proceed in less than 3 working days! No words to disturb how professional Tushar and his colleague Lydia is!Just to mention Tushar is very friendly, Honest and supportive.Tushar has showed us around the area and informed us about the schools around the area and due to the shortage of time to enroll the little one he has called the landlord to get the contract signed at the earliest to reserve a space in the school.Many thanks Tushar & Lydia!

Mohammed · 31 January 2023

★★★★★ 1/5

Trustpilot

DO NOT SIGN A SHORT TERM LET WITH COUNCIL TAX INCLUDED

I signed a contract with Chestertons for a short let which included the inclusion of council tax. This is all documented in the contract. They have not enforced this contractual obligation and i have had enforcement agents at my door. So I have had to pay £690 of council tax that I never should have paid.

Lauren · 5 October 2026

★★★★★ 5/5

Trustpilot

I recently signed onto a new lease and…

I recently signed onto a new lease and had the lovely experience dealing with Amanda Goodman. She made the process so easy and within 2 days it was sorted! Really impressed and happy with the service

Monique · 17 July 2026

★★★★★ 5/5

Trustpilot

Thank you for great service

Everything has been so smooth since my tenancy has moved over to Chestertons. The team are up on top of the admin as well as checking the property on a regular basis. Synika Regis-Jackson has been a stand out property manager and gave great support when I was moving out and liaising with the landlord for me.

Fiona · 19 July 2024

★★★★★ 1/5

Trustpilot

Avoid renting with Chestertons.

I've just rented a property with Chesterton's on a Short Let, much to VERY great disappointment and upset, ruining ALL plans over the school holidays. Once moving in I called and emailed reporting that the boiler wasn’t functioning correctly along with other items but no action taken, hardly a response. In fact the only calls received from Chestertons are from the sales team to arrange viewings. As suspected the boiler breaks down and I've been left with no heating or hot water since before Christmas and am told to wait until the second week of January for it to be fixed. This will be 5 weeks into a 12 week tenancy which I've paid in full, upfront. How is is possible to leave a tenant in these circumstances because they're unwilling to treat the matter as urgent and source the parts locally to fix, instead I'm told to buy fan heaters and get a gym membership to use for showers...UNACCEPTABLE.

Suzanne · 2 January 2023

★★★★★ 5/5

Trustpilot

Great customer service

Just completed my apartment purchase last month and I wanted to thank Michelle from the CW branch who is an absolute star. She was super reactive at handling solicitor requests and helped me every single steps of the way, from finding my dream home to handing me the keys. Thank you again Michelle.

Chloe · 16 September 2024

★★★★★ 5/5

Trustpilot

Shruthi Purswani THE BEST!!

I have had the pleasure of working with Shruthi Purswani for the past two years.She is always so polite.Shruthi goes above and beyond for her tenants, as you can imagine, being a property manager can be quite demanding at times. If there is any issues she is quick to act upon them and get them resolved.Shruthi is one of my favourite property managers to work with.If Shruthi has your property, be sure to know you are in good hands!

Sarah · 30 January 2023