Trusted Agent profile · Camden
★★★★★
2,480 reviews across 2 platforms
55-56 Hampstead High Street, Hampstead, London, NW3 1QH, Camden, NW3 1QH
Part of Chestertons, see every office.
Chestertons's office in Camden, at 55-56 Hampstead High Street, is rated 4.6 out of 5 across 2,480 reviews on two platforms, including 305 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chestertons Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, compassionate and helpful!
Professional, compassionate and helpful! Emma, and the team, have gone above and beyond to help me in a complex situation. Moving can very stressful, so having good agents makes a world of difference! Thanks again 😊
Thank you for the wonderful review, we are so pleased that Emma managed to take some of the stress out of the move!
5/5
TrustpilotChestertons South West Lettings - Sebastian
Excellent customer service, polite and helpful.Sebastian did an absolutely amazing job - answered all our questions, introduced us to a landlord and managed to organise two additional viewings on the same day helping us to find a perfect flat.Great work
Thank you for sharing!
5/5
TrustpilotVery helpful
The Hampstead Team are very helpful. Easy to reach and communicate at all times. Responding super fast and finding very good tenants . Simply the best . Profeshional ,used them for many year without any issues.
Thanks for your review! We are pleased to hear of your experience with Chestertons.
5/5
TrustpilotExtremely pleased with Roni
Extremely pleased with Roni and her efforts for helping me find a flat in the location I intended to. She ensured all of my needs were met and really cared about what I was looking for.
Thank you for your review! We are so pleased to hear this.
5/5
TrustpilotI had a wonderful experience with
I had a wonderful experience with Akikur Rahman he was so helpful with the whole process of renting my property from the start to finish. Very responsive and knew the market inside out. Highly recommend!
Thank you for the 5 stars
5/5
TrustpilotAnson from Chestertons is so helpful…
Anson from Chestertons is so helpful and we can really count on him to sort out all these little things that happen when you rent. A real star!
Hi Maria,Thank you for taking the time to leave this review. It's great to hear how helpful Anson has been to you! We wish you all the best, and please do get in touch if you need any assistance from us.
5/5
GoogleChestertons in Hampstead were fantastic from start to finish. Daniel Fisher is your man for Lettings, he is really knowledgeable. professional and happy to help. I would highly recommend him to any local Landlord.
5/5
TrustpilotAngelina Malinina did a good job of…
Angelina Malinina did a good job of fixing the issues we had with the flat we are letting.
Thank you for taking the time to leave a review for Angelina. We're delighted to hear she assisted you with your property. Should you need anything else, please let us know!
1/5
TrustpilotThe agent force an cancellation on us…
The agent force an cancellation on us even the agent was at fault.
Hi Bo, we're sorry to see you have left this review. In order for us to look into this further, we have sent you a request via Trustpilot for more details. Please do complete this at your earliest convenience.
5/5
GoogleI highly recommend the great team at Chestertons Hampstead, in particular Sam & Sabatino. They were a pleasure to work with, and would be happy to work with them again. 5 stars.
5/5
TrustpilotExcellent service during the whole…
Excellent service during the whole process of renting, not only visiting the properties, but after with the paperwork and relationship with the landlady. Very recommendable.
Hi there,We're incredibly pleased to hear how our team was able to provide an excellent service! We wish you all the best, and please do get in touch if you need any further assistance.
5/5
TrustpilotChestertons let a property for me…
Chestertons let a property for me recently. Gary and Josh provided a personal service with excellent attention to detail and despite a tight timescale nothing felt pressured but everything was delivered to a high standard.Highly recommended.
Thank you for sharing your experience Wendy!
5/5
GoogleRenee at Chestertons has helped us secure our ideal rental property! We contacted Chestertons and let them know our preferences for properties and as soon as the perfect property came up we were contacted and booked in for a viewing within hours of the property coming on the market. She was polite, friendly and approachable when we viewed the property and has been really responsive in communication since, helping us to organise our move in.
1/5
TrustpilotTerrible Experience
Awful agency with zero regard for tenants privacy, rights, or common courtesy. Extremely negative experience with them. Avoid at all costs. I would never consider them to purchase a house after their complete disregard for customer service to tenants.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously, and would like the opportunity to discuss your comments with you further. Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.Thanks.
5/5
TrustpilotExtremely helpful
Extremely helpful, organized and efficient
Hi Svetlana, thank you for your kind feedback. We really appreciate hearing this. If you need anything else, do let the team know. Wishing you all the best!
1/5
TrustpilotWorst experience with this agency
Very bad experience with this agency. They promise the moon, but once you've signed with them is it the complete opposite, and they'll simply ignore you when you need them.
Hello Paul, Thank you so much for leaving this review, we are incredibly sorry to hear about your frustrations. We take client dissatisfaction very seriously and are keen to look into this for you. Please can you respond to the Information Request we’ve just sent you so that we are able to investigate further.Updated Reply:Hi Paul, Thank you for your patience whilst we looked in to this for you. You should have received a response from your Property Manager regarding matters that you flagged, these should now be in the process of being resolved. We sincerely apologise if you have felt neglected - it's certainly not how we want our clients to feel. Please do not hesitate to get in touch if you need any further assistance.
5/5
TrustpilotVery professional service
Very professional service, organised and friendly.
Dear Ivana,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your feedback.
5/5
TrustpilotPrompt Service
Prompt and efficient service was given by Tamara.
Hi Sally,Thank you for the review. We are so pleased Tamara was prompt and efficient.Best RegardsChestertons
1/5
TrustpilotDon’t go with Chestertons or you’ll…
Don’t go with Chestertons or you’ll regret it. 4 renegotiations, to be told a week before I move for work purposes it’s not worked out. Horrible service, pressure sales, texts at 1am. Wouldn’t recommend to my worst enemy.
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
1/5
TrustpilotWorst experience as a landlord
Property management demonstrates lack of understanding, knowledge, capacity and plain complacency.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this, we have sent you a request via Trustpilot for further details. If you could please reply to this at your earliest convenience, we would really appreciate it.
5/5
TrustpilotVery good and efficient service from…
Very good and efficient service from Matt and Suzan on a recent letting. Would recommend.
Thank you so much for the review, we're really pleased you'd recommend the team!
5/5
TrustpilotThe entire team of Chestertons in…
The entire team of Chestertons in SW11,Battersea has been wonderful specially Camillo who helped my PWM's clients to fulfill their needs, thank you.
5/5
TrustpilotDawn, Knightsbridge office
Dawn in the Knightsbridge office is outstanding. She understands what you need and doesn't waste time showing you properties that aren't suitable. Her service, and professionalism are impeccable and her market knowledge impressive.
Thank you so much for your review!
5/5
GoogleAfter 2 weeks of viewings and researches, we were lucky enough to work with Marc. He understood our criteria very fast and found the perfect place in few days. In addition of being efficient, he was also really nice, friendly, professional and always available. Thank you again for your help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
