Trusted Agent profile · Camden
★★★★★
2,480 reviews across 2 platforms
55-56 Hampstead High Street, Hampstead, London, NW3 1QH, Camden, NW3 1QH
Part of Chestertons, see every office.
Chestertons's office in Camden, at 55-56 Hampstead High Street, is rated 4.6 out of 5 across 2,480 reviews on two platforms, including 305 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotJasmine at Chesterton was great to deal with
Jasmine at Chesterton was straightforward and professional to deal with making each step of the lettings process easier to deal with. We also got some great tenants so it was well worth it.
Thank you for the wonderful review, we're pleased to hear how great Jasmine made the experience.
5/5
TrustpilotAlthough I found a property with a…
Although I found a property with a different agent, Millie was accommodating and did a fantastic job showing me properties that were within the criteria I was looking for.
Thank you for your review!
5/5
TrustpilotLeusa Ellis exceptional professional
We are delighted with Leusa's impeccable work. She is a tireless worker, she is always available and answers messages quickly. He has a high level of knowledge of the market and his advice has been key for us. The company has a great professional as well as a close and friendly person. I think Leusa Ellis must be a managerial professional in the agency.
Thank you for leaving this review Patricia, we really appreciate the feedback for Leusa and the rest of the Westminster team! Wishing you all the best for the future!
1/5
TrustpilotStay away from this Agency and Annie Waddel
My experience with this agency was terrible especially due to one agent who was letting me the property. The agent's name is Annie Waddel and she made my life miserable. As soon as I paid the holding deposit, she pretty much stopped taking my calls and and answering my messages. Every time I had to talk to her, I had to call the Chestertons office so that someone in their team would ask her to call me back. The whole company treats tenants so poorly. I talked to other people apart from Annie as well in their team and complained about her to her manager. It is so clear with them that they don't want to spend any time helping out tenants since all their earnings come from property owners. Try not to rent a property through them and definitely not from Annie Waddel
Thank you for getting in touch Sonal. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotRecommended
My wife had most of the dealings with Chesterton but always said they were professional and helpful. Conor Bunn achieved our sale and the few interactions I had with him were always pleasant and professional. I know that he was very helpful in getting the sale through smoothly.
Hi Alex, thank you for sharing your experience. We're delighted to read that you and your wife found Conor and the team professional and helpful throughout your sale. If you need anything else, please let us know.
5/5
TrustpilotI found the team super professional…
I found the team super professional with a gentle approach. Renting a property is far more complex than I had realised. It needs knowledge of details and patience. Chestertons were very understanding about my special circumstances, and responded efficiently to my requests. They found me a tenant within two weeks, helped me double-check references, and crucially, finalise the long list of requirements for renting a property. I had already spoken in detail to two other agencies, both offered good terms and ample support, but Chestertons gave me a far better all-round service with great terms.
Thank you for your review! We are so pleased to hear of your experience at Chestertons.
5/5
TrustpilotCharlie was great
Charlie was great. I had just moved here and he was really proactive in helping me find a place for my family. Would definitely recommend. We are really happy with the outcome.
Thank you for leaving your review Matt!
5/5
TrustpilotWelcome to UK
It was a 'grueling' experience for someone outside of UK. The fair description should be a lengthy process as the time taken for the completion of rental process took about one and half month which means forever by Hong Kong standard. It was a pleasant educational experience on knowing how thorough and detailed on the whole process of renting an apartment for a foreigner. Fortunately I have been working with a letting agent who has been very helpful with her timely and precise advice. Overall, Chestertons has performed a great job as an agent to take care of both the landlord and the prospective tenant.
Thank you so much for sharing your experience with Chestertons! We are so pleased to hear this.
5/5
TrustpilotIoana Serban
Ioana Serban - was awesome. After an awful experience with one of her colleagues, she turned everything round within 15 minutes. She was efficient, polite and an overall rockstar. I will definitely be getting in touch with her next time we have an issue.
Hi Stephanie, thank you for sharing your experience with Ioana. We're sorry to hear you had some issues previously but delighted that everything was resolved efficiently. If you need any further help, please do let us know.
1/5
TrustpilotComplete disregard for Tenants needs
Complete disregard for Tenants needs. I moved in 7 December to a beautiful flat with a working fireplace. However I smelled gas when the fireplace was on. I called on 8 December to have this fixed. It has now been over for months and the only thing resolved is the technician agreed it is leaking and has put a big red DANGER sticker on the fireplace. Every time I called Chestertons which is about once a week now for 18 weeks… I get the same story oh, let me check on this I’ll get back to you. Nobody ever gets back to me and I have to call again the next week and I get the same exact story. We went with Chestertons because of the reputation and I would never do this again.
Thank you for getting in touch Irene. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotAndrew Zographos and Chestertons were a…
Andrew Zographos and Chestertons were a pleasure to work with, they found me a tenant within a week of the listing going live. Couldn't have done it without them. Thank you Andrew
Thank you for leaving your review with us!
1/5
TrustpilotDo not use Chestertons
Do not use Chestertons. After Chestertons failed to sell my flat, I went dual agency with another agent who managed to sell it. Chestertons then enlisted debt collectors to demand their fee and threatened legal action after wrongfully assuming they had introduced the buyer to the property, and they did this without any prior communication. Not trustworthy at all.
Hi Mr Garland, we're sorry to see you have left this rating. Please can we request you email social@chestertons.co.uk with further details so we can investigate this? We look forward to hearing from you shortly.
5/5
TrustpilotFantastic
Extremely helpful and made our search for our new home stress free. Molly was lovely to deal with and we are over the moon with our new home. Thank you Molly
Thank you for your review Tyler!
1/5
TrustpilotUtterly regret using Chestertons
Utterly regret using Chestertons. As a landlady I have experienced one nightmare after another with them. They pressurised me from the outset, pushed me to accept a particular tenant (one of many interested candidates) and due to the apparently misleading information they shared (with regards to the contents of the property), the tenant was unhappy from the outset and has now stopped paying rent. I have had to relentlessly pursue Chestertons to get any form of substantive update on the matter. Still unresolved. All of this despite them taking £2000+ from the first months rental payment as a “rent collection fee”.
Thank you for getting in touch Ms James.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotCouldn’t have been easier!
From marketing the property to securing tenants the lettings team at Chestertons Fulham have been excellent and made the whole process straightforward and stress free. Thanks so much Sarah!
Thank you Rupert!
5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from Chestertons in particular all the help Carmen provided me. She managed to find a flat that I didn’t initially enquire about but matched my needs perfectly. Now I’ve settled in the after service has been delightful compared to previous agents I have rented through.
Hi Simran, thank you for taking the time to write a great review and sharing your experience with Carmen. Its great to hear how she matched your needs. if you need anything else, we will be happy to help.
5/5
GoogleHave just completed on the purchase of a flat and Philippe gave a 5 star service throughout the process, always replied to any questions I had & a very helpful negotiator from start to finish.
Hi Leila, congrats on your new home and thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotCatherine Whaley - She’s got this
Catherine Whaley at has been personally overseeing my rental property for 1-2 years now and it’s amazing having the consistent point of contact and personalized service. She keeps every little detail of under control and super fast response time. Really reassuring and professional service I can rely on. Excellent
Thank you Zainab for taking the time to leave a review, we agree Catherine is fantastic!
5/5
Trustpilotmarvellous people to work withCHestertons is an amazing…
To deal with CHestertons is an amazing experience. They go out of their way to help you achieve your objective whether it be an efficient sale or a rapid purchase. They are personable and help you with life advice if you need it putting the customers needs and wants before the pursuit of their own onjectives
Hi Fiona, thank you for taking the time to leave such a heart-warming review. We're happy to hear that you had an amazing experience with us and wish you all the best for the future!
1/5
TrustpilotDirty property
Usually I am not writing complaints but this time I would like give a warning for people who are interested in this agency. This agency broke an agreement. Before moving in we agreed that property will be cleaned to a professional standard including carpets. But instead of clean property we got awful carpet, washing machine full of hair, dirty cupboards with lots of mice droppings. We have tried to speak with them but they just ignore all these things. We have been moving many times and much more cheaper properties but this is the worst experience ever. So unprofessional and not following high standards agency. Really disappointed.!
Thank you for getting in touch Diana.We sincerely apologise and take all feedback very seriously.We requested your further information in order to take action as soon as possible but unfortunately, we haven't heard back from you yet. Please email us at social@chestertons.com so that we can take the appropriate next steps and resolve this.
5/5
TrustpilotChestertons South West Lettings - Jack
Jack from Chestertons South West Lettings is very professional. Responses from him is very fast. And he knows what the customer needs. And the explanation is very clear. A very happy and seamless experience. Thanks.
Your feedback is highly valuable to us, and potential clients. Thank you for taking the time to post a review.
5/5
TrustpilotAbove and beyond!
Went above and beyond to help get our apartment. At the time we were living abroad during tgecpandemic and Jasmine was great taking videos and showing us around the potential accommodations. Great job done! Thanks.
It is great to hear that Jasmine has been able to assist you virtually!All the best.
1/5
TrustpilotI do not recommend this agency!
1. Our tenancy agreement had a clause that the flat should have had a professional cleaning at the day we checked in, but obviously they did not. We had to sleep one night at the hotel, which money they did not Reduce from the rent. 2. I complained about few things that needed to be renewed in the house a few months no one took actions. 3. I have made complains 5 months about mouses🐁 in the house, they did not took action and in the end never replied to emails.
Thank you for getting in touch.We sincerely apologise and take all feedback very seriously.We requested your further information in order to take action as soon as possible but unfortunately, we haven't heard back from you yet. Please email us at social@chestertons.com so that we can take the appropriate next steps and resolve this.
5/5
Trustpilot3 bedroom apartment Review
I was desperately in search of a short let 3 bed apartment with local amenities. I was contacted via email by an agent of Chestertons who was kind enough to help me search for the perfect apartment. It didn't take too long before I had a list of places to look at. I was offered a virtual tour and an in person tour which I had someone do on my behalf as I was abroad at the time. The agent and I were able to also correspond via WhatsApp as well as email which made for a smoother transaction. She was very thorough in her search and paid great attention to my needs. It's my first time going through an agency, as I usually use holiday serviced apartment websites. But so far, my experience with Chestertons has been a good one and I have recommended them to other family members. Madi even went as far as to copy herself in emails between myself and the company in charge of the property to make sure that the handover process was pretty streamline and she was always ready to offer assistance with clarifying any documents I found confusing.
We are so pleased Madi helped you find the perfect apartment! Thank you for the 5 star review
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