Trusted Agent profile · Camden
★★★★★
2,480 reviews across 2 platforms
55-56 Hampstead High Street, Hampstead, London, NW3 1QH, Camden, NW3 1QH
Part of Chestertons, see every office.
Chestertons's office in Camden, at 55-56 Hampstead High Street, is rated 4.6 out of 5 across 2,480 reviews on two platforms, including 305 Google reviews rated 4.8.
Every review we hold for the Camden office, from every platform, shown as written. First names only.
5/5
TrustpilotOur property manager Preya was always…
Our property manager Preya was always very helpful with any issue. This made our moving experience stress free
Hi Eamon, thank you for taking the time to leave a review for Preya. We're happy to hear she was on hand to assist where possible and made your moving experience stress free. Should you need any further help, please do get in touch. Best wishes!
5/5
GoogleI have recently rented a new home through James Courtney and i must say he has been an absolute pleasure to work with. I was a difficult applicant and where most other agents didn't really help, James was true to his word and "found me a home". the process has been seamless and would suggest that hes probably the best agent i've dealt with over my last 2 house moves. Thank you all for your help!
1/5
TrustpilotWorst experience with renting
I have rented with Chestertons and I wouldn't do it again nor recommend it to anyone. The post renting process/ client support is close torture, with lengthy times, lack of reply, and no solutions - e.g., our house pipes were broken for the full 1st month of renting, and we needed to call Chestertons every day until we had a solution for the problem because no one there was able to solve it. This happened with other aspects of the tenancy.The organization is super bureaucratic and not flexible, we tried to change tenants - a common process, amending the contract - at the end of the 1st year of tenancy, and Chestertons refused to amend, allow for sublet or any solution, justifying it with "this is not our process". Additionally also refused to do a short-term agreement, because, and I quote - "our minimum is 6 months" - even though it fitted both the tenants' and landlord's needs.I study with 500 other people and never heard about an experience that was so bad with a renting agency
Thank you for getting in touch Henrique. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotGreat Service
Working with Chestertons for has been a great experience. I have found Catherine, my property manager, to be responsive and helpful to both me and my tenants, which has helped in making the experience a pleasant and straightforward one. I feel confident that the necessaries, and my property, are taken good care of.
Hi Danny,Thank you for taking the time to write a great review. We are so glad Catherine is responsive and helpful making your experience straightforward.We appreciate your support and should you need any further assistance, we will be happy to help.Best WishesChestertons
1/5
TrustpilotWas not told there was a primary school…
Was not told there was a primary school right next to my studio, and there's screaming non stop from 9am-4pm Mondays to Fridays. Been trying to talk to my agent about it, but he's ignored me for the past two weeks. Great service. Still not sure how to get this sorted.Edit: I was liasing with Cosmo, and he finally responded after two weeks, saying there's nothing he can do because he does not manage the property. He also said that the only way I can leave is if I pay the rent up until the break clause.
Thank you for getting in touch Cassandra. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotSiannie Clayton
Siannie is simply the best. Personable, pragmatic, diligent, service orientated and a good sense of humor.
Thank you for your feedback Leopold, Siannie will be delighted to see this! Please do reach out if you need anything else from us.
5/5
TrustpilotManagement
We have had our flat managed through Chestertons and are so grateful to Kacey for all the hard work she’s put in over the past year. It has been a bumper year of the unexpected so it’s good to have stayed on track!
Hi Hilary, thank you for leaving great feedback. We are so glad Kacey has been so helpful. Should you ever need anything further, we are always here to help.
5/5
TrustpilotWe didn't end up using chestertons but…
We didn't end up using chestertons but the service from Tamara Price was great. I felt bad we didn't end up going with them but something more suitable came up.
Thank you for sharing!
5/5
TrustpilotThank you, Delphine!
A wonderful team to work with, especially Delphine, very enthusiastic, a real pleasure to work with her. Committed and passionate about her job, always on top of things. Keep up the great work!
We are so pleased to hear your experience with Delphine at Chestertons. Thank you for sharing!
5/5
TrustpilotMy experience with Akikur
My experience with Akikur, was excellent and professional, it was a seamless experience as a first time landlords, Akikur provided absolute confidence from start to finish while maintaining efficient communication between ourselves, the service has been incredibly smooth, Akikur viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks later so no need for marketing on this occasion, very impressed.
This is so wonderful to hear, thank you for sharing your experience
5/5
TrustpilotI have dealt with Akikur Rahman for a…
I have dealt with Akikur Rahman for a number of years. His knowledge, professionalism and expertise is second to none. Always goes above and beyond. Couldn’t recommend him and his team enough.
Thank you for taking the time to leave such a great review!
1/5
TrustpilotChesterton Camdens - Truly Terrible
Poor management, untrustworthiness and rudeness - stay far away if you want your property sold in time, or your calls ever answered!I started off with high hopes when I originally met the team as they seemed friendly and engaged. However, once I agreed to market with them the service started to decline. I never got a proper comparison of the different buyers’ offers and do not feel I was in a position to make an informed choice, but rather pushed into what was easiest for them.After the offer was accepted, they completely dropped the ball in monitoring the process. The buyer’s solicitor didn’t start the legal process for 6+ weeks and Chesterton’s didn’t pick up on this or notify me, it seemed they were only aware of this when I pointed it out to them. They frequently made promises about ways they intended to better manage the process but then would not follow through and often outright ignored specific requests. As a result of their mismanagement there was a 6 week lag between when I was ready to exchange on my onwards purchase and when exchange took place on my sale, even though I started the process of the purchase after the sale. This of course caused a lot of stress to myself and the onwards seller and I often felt the chain was at risk of collapsing. Because of their mismanagement, I estimate i spent easily 1 hour / day in the final weeks of the process. The team frequently misled me or omitted information. By the end, it was clear to me that i couldn’t trust them. A few of the team were disrespectful, rude and dismissive to me on the phone and on email. I at times had to revert to emails following calls because the agent refused to listen to me and just cut me off / spoke over me throughout.
Thank you for getting in touch Robyn. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotFantastic customer care…
We have had the opportunity to work with Andrew Z and from the first introduction it has been an absolute pleasure. He made our search for an appropriate property very seamless. He went out of his way to find the perfect property for our needs. As we are moving from another country we had specific needs and Andrew took all of that into consideration when finding our perfect place. We can’t thank him and the rest of the staff at Chestertons enough for their help! I would recommend them over every other agency!
Thank you for your review Keri! We are so pleased to hear this.
5/5
TrustpilotThe whole lettings team at Chestertons…
The whole lettings team at Chestertons assisted me as a first time landlord with professionalism and thorough guidance...a special mention to Emily, David & Gee for their support.Thankyou guys, great service 😊
We are so pleased to hear of your positive experience with Chestertons. Thanks for sharing!
5/5
TrustpilotExcellent buying experience from Chestertons Kew
We recently purchased a property in Kew through Liz Teeder. The experience was excellent. Liz is super professional, responsive and efficient and genuinely caring about ensuring a good outcome for all parties. Very happy to recommend!
We are very pleased to read your comments.Please do not hesitate to get in touch if we can be of any assistance in the future.
5/5
TrustpilotChestertons South West Lettings, Jasmine
Excellent service from Jasmine! It was my first time renting and Jasmine made the process easy and stress free. She answered all my queries quickly and was very helpful and friendly. Would definitely recommend Chestertons !
This is great to hear. Thank you Danielle!
5/5
GoogleTom Hadley and team handled my rental in one week from finding tenant to getting tenant into the flat! So experienced and smooth! Always around for any questions, effective, very helpful indeed! Best estate agents in hampstead! No lies, no nonesense and no talk u down, always accommodating
5/5
TrustpilotEllie and her team are great to work for
Ellie and her team are great to work for & always friendly, efficient and productive.
Thank you for your review Phil, this is amazing to hear!
5/5
TrustpilotWe had a great experience with the…
We had a great experience with the Chestertons.Stav was brilliant from our first viewing!He made the process of renting the property seem easy. We are very happy with our new home and would highly recommended!
Thank you for taking the time to leave a review, we hope you are settling in well to your new home
4/5
TrustpilotSamira was prompt and thorough with our…
Samira was prompt and thorough with our PAT certificate - thank you !
Hi Sanjay, we're happy to hear your PAT certificate is sorted! Have an incredible 2024 and let us know if you need anything else.
5/5
TrustpilotFolco is amazing!
Had a really fantastic estate agent Folco Donfrancesco, from the branch in Camden, who was extremely patient, diligent and helpful the whole way through. Massive thanks Folco!
Just what we love to hear Jacob! Thank you for taking the time to provide this feedback, we'll be sure to pass this on to Folco and the Camden team. Best wishes!
5/5
TrustpilotWe have had great experiences with…
We have had great experiences with Chestertons in Barnes, both Sales and Renting. Sebastian is a lovely guy - they all are. Really down to earth. Looking to be able to buy through them one day!
We appreciate you taking the time to write a review. Your feedback allows potential clients to make an informed decision when considering using Chestertons as their agent.
5/5
TrustpilotNishaad was super helpful
Nishaad was super helpful! He assisted us in our search for a new place and was very responsive and supportive throughout the process. He has done a terrific job! Totally recommend him
Thank you for leaving your review Jose! We are pleased to hear how helpful Nishaad at Chestertons was.
5/5
TrustpilotLoved dealing with the team here
Loved dealing with the team here. Responsive team, understood my needs and was good at managing expectations and going the xtra mile. Shoutout to Rowland for being on it and making the process nice and smooth!
It is wonderful to receive positive feedback such as the above. Rowland and the team send their best wished - and encourage you to get in touch if they can be of any further assistance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Hampstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camden.
