Trusted Agent profile · Camden

Chestertons Covent Garden reviews in Camden

4.5

★★★★★ Excellent

2,593 reviews across 2 platforms

196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF

Part of Chestertons, see every office.

Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,593 reviews on two platforms, including 296 Google reviews rated 4.9.

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4.9 / 5

296

Reviews on Google

This office

Trustpilot logo

2,297

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you Olivia and Chloe

I wanted to say a massive thank you to Oliva and Chloe. They have both been superb, very efficient, understand the needs of their customer and most importantly, they got the job done! I am very happy with the support I received from Oliva and Chloe. Highly recommend.

Steven · 19 November 2023

Agent replied · 23 October 2024

Dear Steven,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear your positive feedback. Wishing you all the best for the future.

5/5

Trustpilot

Highly recommend them

Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.

Shiv · 28 March 2024

Agent replied · 23 October 2024

Hi Shiv, thanks for your review and congratulations on your new lease. Amanda and Meg were delighted to have helped and should you need anything further, they are only a phone call or email away. Best wishes!

5/5

Trustpilot

Great Experience

Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!

Ala · 16 July 2024

Agent replied · 23 October 2024

Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.

5/5

Trustpilot

Amanda Goodman has liaised between…

Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.

Sarah · 12 March 2026

Agent replied · 23 October 2024

Thank you for your fantastic feedback, Sarah! We're thrilled to hear that Amanda has made such a positive impact during your renewals. Our team strives to create great experiences, and it’s wonderful to know we succeeded for you. Looking forward to assisting you in the future!

4/5

Trustpilot

Edited - good recovery

I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.

Sam · 20 May 2026

Agent replied · 6 February 2025

Thank you for sharing your experience, Sam. We sincerely apologise for the challenges you've faced with our property management team. Your feedback is important to us, and we are committed to addressing these issues to improve our service. We appreciate your patience as we work towards a resolution.

5/5

Trustpilot

Had a super experience with Molly

Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much

Christine · 20 September 2023

Agent replied · 23 October 2024

Hi Christine, thank you so much for your review! We're happy to hear you found a new home and should you need any assistance with a property search in the future, we'll be here to help!

5/5

Trustpilot

Allan Fuller/Chestertons consistent service

As a landlord I was with Allan Fuller for many years and the switch to Chestertons was seamless, especially as they look to have retained at least some of the core staff. I have dealt with many staff over the years and they have all been helpful and patient, especially when I have been moaning about bills for broken fixtures and the like! A special shout out for Sarah Doyle who has been especially supportive these last few months as I move towards the end of my landlording(?) experience.

Morgan · 17 October 2025

5/5

Google

Grace was super helpful and always very professional!

Yamen · 10 May 2026

5/5

Google

Grace was amazing. Very quick, helpful and efficient. Made the process so easy! Thanks Grace

Matt · 16 March 2026

1/5

Trustpilot

I use Chestertons to manage my rental property.

I use Chestertons for property management, but their maintenance costs are making me reconsider. They rely on contractors with highly inflated rates, recently pricing a basic, one-day decorating job at over £1,200.

Geoffrey · 16 March 2026

Agent replied · 21 March 2026

We appreciate your feedback, Geoffrey. We're sorry to hear about your experience with maintenance costs. Your concerns are important to us, and we're continuously working to ensure our services provide value. Thank you for bringing this to our attention.

5/5

Trustpilot

Gregor was amazing

Gregor was amazing. We had wonderful showing by someone who really knew the area and in addition to that, he gave us great restaurant and show recommendations as well. Really fantastic!

Krista · 25 September 2024

Agent replied · 23 October 2024

Hi Krista, thanks for sharing your experience with Gregor. Wishing you all the best for the future!

5/5

Google

This year was probably the 10th anniversary of instructing Chestertons to rent my apartments. Over this period their team has expanded and their ability to engage with landlords has markedly improved. The team at Covent Garden is very professional and responsive to clients’ demands. They provide an excellent link between the tenants and landlords. This year I had many of communications with Clio O’Shea who dealt with my requested quickly, carefully and in a measured way. Chestertons at Covent Garden have my sincere thanks for providing a first-rate service.

Shirin · 25 October 2023

5/5

Google

Josh Willoughby provided a great service!

Krish · 10 September 2026

Agent replied · 10 October 2026

Thank you, Krish! We're thrilled to hear about your positive experience with Josh. Our team strives to provide excellent service, and it's great to know we met your expectations. Your feedback is much appreciated!

5/5

Trustpilot

I'm very happy with Chestertons…

I'm very happy with Chestertons service! I'm a landlady living abroad, and before Chestertons my previous experiences with agencies were really bad. Since Chestertons took over as my agents everything changed! Stav found the right tenant for my flat and Katharine made sure all the process ran smoothly. All in a very honest and respectful atmosphere. I trust them 100%! it's super important for me to have

Fernanda · 10 November 2021

Agent replied · 23 October 2024

We are so pleased to hear this, and thank you for taking the time to write such a lovely review

4/5

Trustpilot

Overall good service

Have used Chestertons for a while now - overall very reliable and professional. Samuel Philips in particular is really responsive, helpful and diligent.

Nick · 13 May 2026

Agent replied · 25 May 2026

Thank you for your kind words, Nick! We're glad to hear you’ve had a positive experience with our team, especially with Samuel. We appreciate your feedback and look forward to continuing to provide you with reliable and professional service.

2/5

Trustpilot

Lost interest once the letting was done

They seemed keen and helpful when they wanted to win the letting from my existing agent. But in retrospect if was just being pushy. When the letting was near completion with the other agent they got an offer and piled a lot of pressure on me to accept their one - multiple calls and emails etc. from different agents on their team. Big let down once I made clear I was sticking to the offer I had already accepted - they refused to return the keys that they could not wait to collect a couple of weeks earlier. The said I could collect them but as I don't even live in the same city and was happy to have them posted this seemed a bit of a turnaround. A shoddy little piece of poor customer service that leaves a bad taste.

Paul · 31 August 2024

Agent replied · 23 October 2024

Hi Paul, thanks for your review. We understand you accepted another offer and advised you to collect the keys from our office. This is often the quickest and safest method to secure keys, the property being minutes from our office. We wish you well in your tenancy.

5/5

Trustpilot

Outstanding, professional service

Very happy indeed to have been the recipient of Amanda Goodman's outstanding service which included regular updates and attention to detail ensuring that the contract with our tenant was completed on time and to mutual satisfaction.Thank you Amanda!

Mike · 15 May 2024

Agent replied · 23 October 2024

Hi Mike,Thank you for taking your time to write a review and share your experience with Amanda. Its great to hear you received such outstanding service.We appreciate your support.Best wishesChestertons

5/5

Trustpilot

Efficient and professional service

I urgently needed to travel for medical treatment and looked at Airbnb options but got in touch with several agencies, including Chesterton. I wasn’t keen on Airbnb as over the last 3 years, you get unexpected cancellations.Juliette understood my requirements quickly and shared specific options unlikely many agents who sent across random properties. We settled on the one that would work for me for 3 months and despite some administrative challenges, Juliette helped get everything done in a few days so I would have a place to stay immediately when in london and commencing my treatment at peace. She also met me on Sunday afternoon to handover the keys and couldn’t be happier with the place.

Pareet · 27 August 2024

Agent replied · 23 October 2024

Hi Pareet, thank you for sharing your experience with us. It's lovely to hear that Juliette was able to find you a short-term rental so quickly so that you could travel to London for medical treatment. We wish you a speedy recovery and if you need anything else, please do not hesitate to get in touch.

5/5

Trustpilot

Move to Fulham 193 Munster Road

Had spent a considerable time trying to find the right property in or around Fulham. Until I was able to get in contact with Chestertons (Madi Doe Specifically). Madi was unbelievably helpful as well as excellent in her contact with us. The move was swift and we couldn’t be happier with the property itself. So all in, Chestertons was great and so was Madi. Thanks.

Fred · 9 February 2022

Agent replied · 23 October 2024

Thank you for sharing!

5/5

Trustpilot

Jasmin is such a breath of fresh air

Jasmin is such a breath of fresh air, so quick to respond, attentive and extremely knowledgeable. I couldn’t ask for a better Property Manager

Peach · 20 December 2025

5/5

Google

Very professional team. Highly recommended. Carlos and Laurent were fantastic throughout, both in finding a buyer and during the conveyancing process

Derek · 5 February 2025

Agent replied · 31 January 2025

Hi Derek, thank you for the great review. Its great to read how fantastic Carlos and Laurent were. We appreciate the kind words. Wishing you all the best.

5/5

Trustpilot

Alexandra was so patient and amazing…

Alexandra was so patient and amazing with us throughout our property search. She listened to our requirements and was dedicated in finding the perfect property for us. She was always responsive and open and we felt well looked after throughout the whole process. We are now in our long term home and we can’t thank her enough for all of her hard work.

G · 12 May 2022

Agent replied · 23 October 2024

Thank you for taking the time to leave such a great review!

5/5

Trustpilot

Delphine Violle was our agent at…

Delphine Violle was our agent at Chestertons who made the whole journey of renting a flat a pleasant one. Her work ethics, professionalism and helpful assistance made the whole process smooth and swift, answering all our questions and accommodating all our requests. We are very pleased with our experience and Delphine made our journey a pleasant one. Thank you Delphine and Chesterons! Anna R

Ella · 22 March 2022

Agent replied · 23 October 2024

Thank you for leaving your review Ella! We are so pleased to hear this.

5/5

Trustpilot

Great Service from Issy Thompson from the Fulham Branch

Issy Thompson from the Fulham branch was very helpful during my search. It has been a stressful experience with property search over the past two months but Issy has been determined to help out and was always quick to reach out whenever a suitable property pops up. I want to thank her for all her effort, persistence and professionalism.

ED · 25 October 2022

Agent replied · 23 October 2024

What incredible feedback for Issy, it's lovely to hear how her determination to help you has shone through. Thanks so much Ed!

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