Trusted Agent profile · Camden

Chestertons Covent Garden reviews in Camden

4.5

★★★★★ Excellent

2,593 reviews across 2 platforms

196 Shaftesbury Avenue, Covent Garden, London, WC2H 8JF, Camden, WC2H 8JF

Part of Chestertons, see every office.

Chestertons's office in Camden, at 196 Shaftesbury Avenue, is rated 4.5 out of 5 across 2,593 reviews on two platforms, including 296 Google reviews rated 4.9.

Google logo

4.9 / 5

296

Reviews on Google

This office

Trustpilot logo

2,297

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Camden office, from every platform, shown as written. First names only.

5/5

Google

Julia Ptooschenko is my property manager. I am very grateful to have her to manage my property. Julia has been professional, responsive, and prompt in addressing issues. I have complete peace of mind to leave my flat to Julia. Julia is very knowledgeable. Regarding those issues related to my building management team. Julia would deal with it directly with the management and copy me in so that I have full updates. From maintenance to accounting Julia has taken control fully. I would highly recommend Julia to both landlords and tenants alike.

Sophie · 27 February 2024

5/5

Google

Laurent Ciarlet is a very professional, no-nonsense and very efficient real estate agent. We made first contact last summer. I told him I hadnt decided on the area yet and he very kindly showed us a few flats of his portfolio. He accepted that we were still at thinking stage and did not turn us down. Later on we narrowed down on one of his properties and he showed great execution qualities, always with a good mood and very relevant advice. Highly recommended!!!

M · 27 February 2024

5/5

Trustpilot

Chesterton's review

I worked with Joanna Wojciechowska and Catia Coelho at Chestertons to find my new flat. Joanna was the agent who showed me the flat first thing when it was on the market. She and Catia worked with me and walked me through the process of getting all of the paperwork done. They were kind and informative and very responsive. I am very happy that I got to work with them.

Kaly · 12 April 2022

Agent replied · 23 October 2024

Thank you for the five star review

5/5

Google

I worked with Josh Willoughby, and he made the entire process incredibly smooth and comfortable. He found me a flat that exceeded my expectations, close to my university and at a great price. I would highly recommend his services.

Kaan · 8 October 2025

1/5

Trustpilot

We had seen a house twice

We had seen a house twice, place was fine and we liked it. We made an offer to owner but the agent was quite weird and didn't want to pass it to them. My spouse was arguing with her ( agent) , as she didn't want to provide a form to us. I find it's funny as they ( agency ) work in their own way. They can easily refuse or to say it's already accepted an offer and you can see in a week it's available again. Do they really think tenants are idiots out there? With particular one I would say the girl apparently thought she was renting her own one. The place BTW is still available.

Natalia · 30 November 2024

Agent replied · 26 December 2024

Hi there, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. If you could please reply at your earliest convenience, we will happily look into this.

5/5

Trustpilot

Michell at Chestertons

Michell at Chestertons has been of great help during my tenancy. Michell is responsive and follows up to ensure issues have been resolved. I found Michell to be highly professional and great to deal with.

Kyle · 15 October 2024

Agent replied · 23 October 2024

Hi Kyle, thank you for the positive feedback. We appreciate your kind words and wish you all the best.

5/5

Trustpilot

Very good service from the team

Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.

BE · 5 April 2024

Agent replied · 6 February 2025

Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.

5/5

Trustpilot

I recently dealt with Chestertons…

I recently dealt with Chestertons regarding a property that I was interested in and was passed over to Millie Brandon to help me with my enquiry.I don’t often write reviews but felt that I should on this occasion to give praise to Millie for her excellent communication skills, personable approach and great sense of knowledge in the market.Thank you Millie for all your help, you’re a star!

Lewis · 21 August 2022

Agent replied · 23 October 2024

Thank you for your review Lewis!

4/5

Trustpilot

Hi I am working with a property manager…

Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.

Anonymous · 18 May 2026

Agent replied · 23 October 2024

We sincerely apologise for your experience and appreciate your feedback. This is not the level of service we strive to provide. We have sent you a request for further information so we are able to resolve this issue promptly and provide any additional support that may be needed. Thank you for bringing this to our attention, and we hope to restore your trust in us.

5/5

Trustpilot

Danielle Lisbon Recommendation

I am writing to commend Danielle Lisbon for her exceptional service. Having been a tenant for over 10 years with Chesterton's, I have always found the company's service, responsive, and Danielle has made my experience excellent.I highly recommend Danielle Lisbon and Chesterton services.

Luiz · 22 May 2024

Agent replied · 23 October 2024

Hi Luiz,Thank you for taking the time to write a review. Its great to hear how Danielle made your experience excellent.We really appreciate the support and should you need any further assistance, we will be happy to help.Kind regardsChestertons

5/5

Trustpilot

Successful Tenancy Renewal

With help of Ms Emily Rowland, Tenancy Consultant at Chestertons, I have just successfully completed a renewal of tenancy. Ms Rowland conducted the negotiations with the tenants rapidly, effectively and with courtesy to all concerned. I am happy with the result and very grateful to her for her help.

Peter · 18 November 2025

Agent replied · 22 November 2025

Thank you, Peter! We're thrilled to hear about your positive experience with Emily and the successful tenancy renewal. Our team strives to provide efficient and courteous service, and it’s wonderful to know we met your expectations. Your feedback means a lot to us!

5/5

Trustpilot

Thank you to Conor Bunn!

Conor recently helped us find our first flat. He made the process feel as stress free as possible and made us feel like a priority. Extremely professional and always super quick with his responses. Thanks Conor, 5 stars!

Hisham · 16 August 2024

Agent replied · 23 October 2024

Hi Hisham, congratulations on your first home and thank you for sharing your experience with Conor. If you need any help moving in the future, please do get back in touch. Wishing you all the best!

5/5

Trustpilot

Joyce Pau at Chestertons is a very good…

Joyce Pau at Chestertons is a very good liaison for my property, contacts me only when needed and provides options and solutions to make it very easy for me. And is quick to respond with questions I may have.

Richard · 26 July 2024

Agent replied · 23 October 2024

Hi Richard, we're thrilled to hear that Joyce has been a great liaison for your property and made things easier for you. Please let us know if you need any future help. Best wishes!

5/5

Trustpilot

Thank you Jack

We worked with Jack to rent our property and he was brilliant . He is always there to give advise about the market and is accurate in his evaluations . The first viewing and the deal was done . Thank you so much Jack to you and your team ! Also when ever I call him for any information or evaluation he provides it , a very considered view point

Sabina · 16 February 2022

Agent replied · 23 October 2024

Thank you for sharing Sabina!

5/5

Trustpilot

We used Kew branch-Daniel, Natasha, Lizzy

We used Kew branch. From start to finish, Daniel, Lizzy and Natasha were great. Professional and they sold our flat which had been on market for a long time within two weeks. Common sense approach to marketing and proactive. They also handled our next purchase and helped to chase things through do we met stamp duty saving. Very pleased. We’ve learnt it’s worth paying a bit extra in commission if it gets the job done.

Lisa · 27 March 2021

Agent replied · 23 October 2024

Thank you so much for the five star review. Daniel, Lizzy and Natasha are so pleased you're happy. We hope we can help you again in the future. All the best

5/5

Trustpilot

Nishaad Ali Marla Chestertons

Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!

Kinza · 25 May 2022

Agent replied · 23 October 2024

Thank you for the wonderful review

5/5

Trustpilot

Professional and Kind

I would like to thank Amanda Goodman and Lavie Kim for their excellent support throughout the tenancy renewal process. They are professional, attentive, efficient and responsive.

Kathy · 7 February 2025

Agent replied · 13 February 2025

Hi Kathy, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.

5/5

Google

Grace was very good and got me moved in within a week after showing me a few good places.

Andrew · 16 March 2026

5/5

Trustpilot

Vanessa is a true professional

Vanessa is a true professional. She is always available and answers our inquiries straight away. She is very pleasant and nothing is too much trouble. We are really pleased that she is looking after our property Dr and Mrs Joshi

Hasmukh · 5 July 2024

Agent replied · 23 October 2024

Hi Hasmukh, thank you for your wonderful feedback. We're thrilled to hear that Vanessa has been such a professional and pleasant support for you. Should you need anything else, please do not hesitate to reach out to us. Best wishes!

5/5

Trustpilot

Great team!

We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!

Sabina · 29 March 2022

Agent replied · 23 October 2024

Thank you for leaving your review with us Sabina! We are so pleased to hear this.

5/5

Trustpilot

Outstanding team

The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.

MAK · 6 August 2024

Agent replied · 23 October 2024

Hi Mak, thank you for sharing your experience with our Fulham team. Wishing you all the best for the future!

5/5

Trustpilot

Excellent care and customer service

Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.

Sthembile · 8 May 2023

Agent replied · 23 October 2024

Hi there,It's fantastic to hear how Abbi was able to offer an excellent service. We wish you all the best. and please do reach out if you need any further assistance.

5/5

Trustpilot

I had an incredibly positive experience…

I had an incredibly positive experience with Leusa Ellis at Chestertons, who helped me negotiate and secure a lease during a very hectic time in the housing market. Leusa was efficient, communicative, and attentive throughout the process. Finding and moving into a new place always brings a lot of stress, and I am so grateful for Leusa's patience and empathy through the process.

Kate · 21 November 2022

Agent replied · 23 October 2024

Hi Kate,Thank you for taking the time to leave this review. We're so pleased to hear about your positive experience with Leusa! We wish you all the best in your new home, and please don't hesitate to get in touch if you need anything else.

5/5

Trustpilot

Would use again, Bobby went above and beyond

I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable

Daniel · 10 November 2021

Agent replied · 23 October 2024

Thank you for the five-star review!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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