Barnard Marcus Covent Garden reviews

★★★★★ 5/5

Google

Would highly recommend Daria from this agency. She was amazing throughout our renting process. So lovely and helpful, great communication, and overall she made our renting experience so fun and enjoyable. Thankyou Daria for everything.

Molly · 17 March 2026

★★★★★ 1/5

Google

(2-April-2026 update) I am very disappointed with the way Barnard Marcus has handled my deposit return. Despite repeatedly following up, they continue to respond with vague messages like “I am still currently liaising with your former landlord in regards to what they may potentially be looking to claim for to deduct from your deposit.” This has been going on for far too long, and it feels completely unprofessional. The checkout inventory report clearly stated there were no damages and I have hired professional end of tenancy cleaning, so there is no reason for the landlord to spend days “looking for” deductions. The agency should be enforcing a clear deadline for the landlord, not helping them delay payment. I expected transparent and timely communication, but instead, I have experienced avoidable delays and poor accountability. Very disappointing service. ------------------------------------------------------------------------------ To future tenants, I wish you good luck and all the best coz you really needed it. People here just don't give a sh*t and don't care about delivering what they have promised. 1. I was only given the tenancy agreement 3 days before the tenancy start date, as I have mentioned multiple times that I need time to read the agreement and make payment and plan ahead for my moving, they only serve the landlord as the landlord is given a template and rights to modify any leasing terms 2 weeks ago, but I only got 3 days. And they insist that I need to start paying bills on the tenancy start day and not willing to postpone it even it is their fault to not send me the agreement earlier. Without any confirmation how am I suppose to make plans in moving? 2. They will not share the landlord's contact and saying I can contact them whenever I need help. However, whenever I needed them to ask landlord for confirmation, eg if it is ok to replace the traditional meter with smart meter, they will never help you and no reply. I tried to call and email, no response. Also I tried to ask them to confirm with landlord if water bill is also included, as the rent only stated hot water included. I tried to call Thames Water and got the reply is I cannot set up an account with them as the whole building was under 1 business account. I addressed this issue to Barnard Marcus Covent Garden and would would like to seek for a confirmation that I do not need to pay for water. What I got was, if you contacted Thames Water then I should take their advice. Come on! I need confirmation from you! not from Thames Water! There are many more little things that shows how irresponsible they are to Tenants, I hope this review can help anyone who is considering to rent from them. **When it comes to fixture maintenance, Hollie from the property maintenance team however did a great job, she replied my emails and follow up on the issues. I really appreciated her prompt response. PS. I will keep updating my frustrated experiences that I encounter with them.

Vicky · 3 April 2026

★★★★★ 1/5

Google

Keep a child to avoid lightning: I rented a house before coming to the UK, and the agency sent me a live video. It looked like there was no problem and I signed the contract. After taking the key and moving in, I found that the toilet door was cracked, the room was full of garbage, the bed was collapsed, the cabinet drawers were cracked, the induction cooker could not heat, and the walls near the windows were covered with mold. The negotiation on the phone just kept dragging on. After the unscrupulous intermediary found out that the money to stay in China had been paid, it had no choice but to let others take advantage of it. Even calling the City Council was useless. Google reviews are definitely fake. The lesson learned through blood and tears is that if you are a low-income earner or a low-income earner who has to pay rent in advance, you will have no say once the money is in their hands.

Lucy · 27 July 2024

★★★★★ 5/5

Google

Jake achieved several offers very quickly and was incredibly supportive during what was at times a challenging process. He was always cheerful, friendly and pro-active so I really enjoyed working with him. I spoke to Francesca several times when he was away and she was always fully up to speed on what was happening and an experienced pair of hands. I really recommend them!!

Emma · 9 August 2024

★★★★★ 5/5

Google

Jake was exceptional throughout the selling process which wasn't an easy one at all. He was always proactive, professional and a pleasure to deal with. Francesca stepped with equal professionalism on the occasions that Jake was not in the office. Thank you guys. S&B

Simona · 24 February 2025

★★★★★ 5/5

Google

A big thank you to Priscilla who has been incredibly helpful in helping us with our property financing. She is proactive, friendly and very responsive, and has become our go-to person for anything relating to mortgages. We highly recommend her services as a mortgage broker.

Stephan · 11 January 2025

★★★★★ 5/5

Google

Thanks so much for Jake Tharp, for being constantly supportive through the whole jouney. His dedication, expertise, and hard work have been invaluable throughout this process. Huge thanks to Jake!

Haiqi · 17 April 2025

★★★★★ 5/5

Google

I was in touch with multiple agents when finding a place to rent. The service from Barnard Marcus- Clio- stood out because of its professionalism. Clio was responsive (reachable through Whatsapp, phone, and email with no issues) and patient (I looked at a number of flats and she was happy to answer any questions I had about almost anything) throughout my flat hunting journey. The process from negotiating with the landlord, making an offer to finishing all paperwork was smooth.PositiveResponsiveness, Professionalism

Sarah · 26 October 2021

★★★★★ 5/5

Google

I recently sold my property through Barnard Marcus Covent Garden, and I couldn't be more pleased with the entire experience. From the initial meeting to the final sale, their team provided exceptional service. I would recommend Barnard Marcus to anyone looking to sell their property. Their dedication to providing excellent service and keeping their clients updated made a potentially stressful process smooth and enjoyable. Thank you, Jake and your team for your outstanding support!

Janette · 17 April 2025

★★★★★ 5/5

Google

Priscilla was charming and knowledgeable- she guided me skillfully like a mortgage Sherpa up the brutal ascent of the financial Everest, safely to the summit of Completion. Thanks Priscilla.

Matt · 11 January 2025

★★★★★ 5/5

Google

We contacted 3 different estate agencies when deciding who to sell our flat with. Knowing the reputation the estate agents have, we expected the worst, and that's exactly what we got from 2 of them. Barnard Marcus were different. We dealt with Leon throughout the process. From the start, there was no overestimating of the sale price just to win our business (another agency overestimated by 30%!). There was no pressure selling at any point, appoiments happened when they said they would, calls and emails were returned promptly, honest advice was given when needed etc. It was obvious throughout that Leon had our best interest in mind and not just his own. He was even helping us with advice regarding our onward purchase, beyond what is to be expected, and overall he made the entire (very stressful) process much better and easier than it would have been with another agent / agency. Thank you Leon. PS. The five star review is specifically for Leon and the Covent Garden branch of Barnard Marcus. We dealt with different Barnard Marcus branches as part of our buying process and the experience was very different. Do your research carefully - not all branches are the same. This applies to all Estate Agencies.

Nicholas · 27 October 2019

★★★★★ 5/5

Google

We worked with Leon on selling our 4 bed property in the West End and couldn't recommend his and his teams service enough. From start to finish he was completely working for our interests, provide a high level of potential buyers and guided us through the whole process. We received an accurate and honest valuation which helped position the property to the right buyers without the need for endless disappointing price reductions. Upon acceptance of an offer the team worked tirelessly with us to get the sale complete. We would highly recommend Barnard Marcus as the West End and Covent Garden 'go to' estate agents.

Jeremy · 27 October 2019

★★★★★ 5/5

Google

Big thanks to Francesca, Jake and the team for helping with the sale of our flat. All your efforts are much appreciated.

Petra · 25 March 2025

★★★★★ 5/5

Google

Jake and the team stuck manfully to the task to help get a tricky sale over the line. Very professional and polite throughout. Highly recommend.

Keith · 28 January 2025

★★★★★ 5/5

Google

Excellent without their help I would have been lost. They are young people and have not only been helpful in finding the apartment but also in the process as well. We live abroad and I had to find an apartment for my son who is a student at the LSE. Things some time are not as simple as they seem to be and this is when you need a hand to help. I recommend the young people at Barnard Marcus and am grateful to them for being so forthcoming. Thank you Karima and Tim

John · 27 October 2017

★★★★★ 5/5

Google

Had a wonderful, seamless experience renting a place with the help of Daniel and the team at Barnard Marcus. Daniel, who knew exactly what we were looking for, was attentive, courteous, and took the initiative to inform us of a suitable property in the Covent Garden area. Tim was also helpful and friendly whenever Daniel was unavailable. I would highly recommend Barnard Marcus to anyone looking for a property in the West End and City area!

Kay · 27 October 2018

★★★★★ 5/5

Google

Very happy with the service I received from Leon and his team at Barnard Marcus in Covent Garden. Professional and friendly, he handled communications between the various parties with integrity, and he responded quickly to my queries. He also knew just how much extra "push" was required to move things on. I'm very happy with my purchase, and would recommend this estate agents without hesitation.

Andrew · 26 October 2020

★★★★★ 5/5

Google

The team was extremely professional and swift in their responses. Furthermore, they were accommodating and answered our enquiries with great clarity, and tried to help us find a workaround when one of our Visas had an issue. For context, I was in contact with Clio and Tim from the team. Would definitely recommend!PositiveQuality, Professionalism

TJ · 26 October 2021

★★★★★ 5/5

Google

As a first time buyer, I went through the house buying process with Anthony Lindsay as my mortgage advisor. Anthony did a brilliant job to make this process as smoothley as possible; he is very professional, honest and he helped me to buy my first home in three months. I definitely recommend him and his agency to help you with the house buying process. I am very satisfied with the services that they provide.

Giuseppe · 17 April 2024

★★★★★ 5/5

Google

A great letting agency with staff that are always on hand to help. Throughout my time renting a property through them, Tim has been especially helpful and always made every effort to solve any issues that popped up quickly and efficiently. I would definitely recommend Barnard Marcus for anyone who is looking for a reliable and professional company to rent with/through.

Emily · 27 October 2019

★★★★★ 5/5

Google

Thank you so so much to Manon, the estate agent who take care of me to found my flat. She was so helpful, professional and available all day long to answer my questions and guide me with the forms. It was a real pleasure to deal with such a great person! I really recommend this agency and especially Manon :D

Eve · 27 October 2019

★★★★★ 5/5

Google

Great experience with Clio and Tim for renting a new apartment. Clio was very professional throughout and we had an agreement made with the landlord 2 hours after viewing and making an offer. Clio went above and beyond to get our offer over the line as efficiently as possible, Would highly recommend.

Nicholas · 26 October 2021

★★★★★ 5/5

Google

I had a great experience working with Tim and Manon. Both were incredibly helpful and accommodative throughout the entire process, and I ended up in the perfect flat that fit all my criteria. It was my first full time international move, so I was a bit nervous but with their help everything moved along seamlessly.

Allison · 26 October 2020

★★★★★ 5/5

Google

Tim and Clio were incredibly helpful in guiding me through the hoops of getting a lease signed, especially with all the barriers caused by the pandemic. They were incredible responsive whenever an issue came up and always strived to push towards a solution that worked for both sides.PositiveResponsiveness, Professionalism

Arthur · 26 October 2021