Trusted Agent profile · Camden Road
★★★★★
934 reviews across 2 platforms
Camden House, Camden Road, BA1 6EH
Strattons & Partners's office in Camden Road, at Camden House, is rated 4.7 out of 5 across 934 reviews on two platforms, including 275 Google reviews rated 5.0.
Every review we hold for the Camden Road office, from every platform, shown as written. First names only.
5/5
GoogleMy wife and I could not have been happier with our decision to appoint Strattons and Partners to sell our flat in Bath. We found the service offered by Dylan and Alex exemplary and will certainly use them again and recommend them to others. A sale was agreed within a few days and we were kept fully informed on all stages of the progress until the sale completed.
5/5
TrustpilotCatherine was really helpful from the…
Catherine was really helpful from the outset and put me in contact with a mortgage advisor and the housing association immediately to get the ball rolling
5/5
GoogleStrattons and Partners are a fantastic company, with dedicated professional and friendly agents who made the entire process of finding, buying and moving so easy. I can't recommend them more - a real gem of an estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Hi Joe, we are so pleased you were able to move just before Christmas. Thank you for your feedback which we really appreciate and wish you all the happiness in your new home. Alex
1/5
TrustpilotJoke of an agency
Joke of an agency. Totally unprofessional. Started even before we moved in. Couldn't get keys as agreed. Not reacting to problems we reported or even emails is a standard operating procedure. The only way to make them do anything is unless to threaten not to allow any viewings. Then they randomly tried to shorten our tenancy agreement...We've interacted with several people there over the years. Not a single competent one. 1 star reviews are pretty accurate here.Oh and they also lie. They advertise a 1 double 2 barely single bedrooms as 3 doubles. They will even lie about how far it is to nearest points od interest...Avoid if possible.
5/5
GoogleWe had a fabulous experience with Alex and Dylan both buying our property and selling. We felt looked after and all our questions were answered straight away put any worries at ease . Highly recommend.
We are so please we could help your family move. We appreciate how patient you were and it's all been worth it!
5/5
TrustpilotRyan was amazing
Ryan was amazing, very polite and professional.
5/5
GoogleAlex and Dylan have been fantastic through our sale. The sale ended up being far more complex than either the purchaser or we had anticipated, and Alex really drove the deal to exchange despite multiple lawyers being involved, economic uncertainty and the political mess in the UK. Would recommend them to anyone considering selling their property in Bath, you'll be in safe hands!
1/5
TrustpilotAbsolute timewasters
Absolute timewasters. They completely live up to the unfortunate stereotype of a dodgy estate agent. If you're selling, I'd urge you not to list with them as they will over-inflate the value of your property to get you on their books, then encourage you to drop the price two or three times, rather than starting out with an honest valuation to manage your expectations. Just look on Rightmove at how many of their properties are marked as reduced.They also quote their commission at ridiculously high percentages which you have to then bargain down to anywhere near market levels. They promise viewers are very interested and to expect offers imminently, only to never get back to you with any updates. Just absolute dead silence for weeks. Plus when they do viewings, they carelessly leave doors unlocked and tramp mud in from outside. If you're buying they'll tell you your offer definitely won't be enough and push you to go higher, then next thing you'll hear is that the listing price has actually dropped as their pushy tactics haven't stirred up as much bidding as they thought it would.They're crooks and liars who will tell you anything to get you on their books but not make any effort to get in touch with you if sales don't happen quickly. Avoid at all costs.
5/5
TrustpilotMaya was very helpful and informative…
Maya was very helpful and informative and the streets ahead team are very responsive - highly recommended.
5/5
GoogleIf you are looking to sell your home, choose this firm. They’ve been very responsive to viewings requests, are available when other agents would not be, and the agents that have showed us around have been really nice and professional.
Thank you Paul - happy to help!! We'll stay in touch i'm sure. If other customers are looking to buy then get in touch with the team via the website or phone.
5/5
TrustpilotWorking with Jasmine
Appreciated Jasmine work as compared with other property managers in streetsahead. Quick response, taking the complete ownership with non-stop follow-ups and much more (of course, her greetings and energetic-joyful smiles). She is a great asset to streetsahead. I would love to continue with streetsahead properties in future too.
1/5
TrustpilotPoor sales experience.
They started off professionally when they visited in order to help sell my property. From that point onwards the service was poor. Instead of showing people around the property the agent would sit on the sofa checking his phone and would let people walk around my house unaccompanied (we have cameras in the house). They repeatedly left the front and back doors unlocked. They rarely kept in touch or provided feedback or updates - it was like a black hole. Eventually after 7 months of poor service and no sale I moved to another agent.
5/5
TrustpilotGreat experience with Catherine who…
Great experience with Catherine who proved very helpful, particularly for a first time buyer like myself. She not only organised viewings I requested, but also took the initiative to show me other properties that met my criteria. Catherine took time to understand any concerns or hesitations I had and was not pushy at all which put me at ease as during the decision making process. Would definitely recommend her and the Estate Agents.
5/5
TrustpilotEverything was fine 🤗 she helped us…
Everything was fine 🤗 she helped us all the time. Happy with the work you did for me Katraielle Grant
5/5
TrustpilotStreet Ahead made the process of…
Street Ahead made the process of renting a home quick and stress-free. The staffs were competent and professional.
5/5
TrustpilotGood Customer Service
Katraielle Grant has been working along side me and she has performed well, given me amazing customer service.
5/5
GoogleStrattons and Partners are professionally, honest and helpful estate agents. I believe they really did take some of the stress out of selling my fathers property and kept me informed throughout the process. I would recommend them to anyone looking to sell their property.
1/5
Trustpilotterrible!!
property management team was a joke! found horrible tenants, didn't conduct proper referencing and bother managing arrears... letting management team members were unreliable, untrustworthy and dishonest which left us in huge arrears, tenants won't leave and eventually when we managed to get them out, our property was left in a horrendous state. The words of comfort from the letting manager Amir G were, "at least they didn't smash the windows!"Absolutely useless as a letting management agent, won't touch them with a barge pole!
5/5
TrustpilotMohammed was very helpful
Mohammed was very helpful Very professional did his best for us
4/5
TrustpilotAppreciation message
Good communication with clients. Agent George Barnes was helpful.
4/5
TrustpilotGood agents
Still in the process of moving but Katraielle has been helpful with getting everything done. Thanks team.
5/5
GoogleIf you are looking to sell your home, choose this firm. They’ve been very responsive to viewings requests, are available when other agents would not be, and the agents that have showed us around have been really nice and professional.
Thank you Paul - happy to help!! We'll stay in touch i'm sure. If other customers are looking to buy then get in touch with the team via the website or phone.
5/5
TrustpilotKatraille was very professional and was…
Katraille was very professional and was a pleasure dealing with her. She has a big future ahead.
1/5
TrustpilotZero communication and no customer care
Exact same experiences as those listed below. Plenty of contact and communication to receive deposits etc. but all communication dries up as soon as money changes hands.Never found out what branch we actually deal with and have been told we would receive call backs 7 times by 5 different people. We listed things we needed doing on hand over of the deposit and were told everything would be done only to find out from the landlord didn't have this information passed on to him.I even sent e-mails with queries we had we no response. It's a pain because streets ahead seem to have the nicest properties but seems like they have no clue about customer service.
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