Every review we hold for the Bath office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotExtremely bad service from Emma McKenzie
A really bad and poor experience from Emma McKenzie with a very aggressive attitude. Called me to chase for the rent accusing me for not paying it whereas it has been paid in full, like any other month as it goes as direct debit. Mess and chaos within a company structure, my real Property Manager "on an unexpected leave, no one knows until when". Someone manipulates with the finances and they are calling tenants accusing them of not paying the rent in full. Disaster.
Urszula · 13 January 2021
★★★★★ 1/5
TrustpilotTerrible customer service in the…
Terrible customer service in the Croydon branch. My husband and I were looking for a two bedroom flat some months ago, a blonde guy treated us poorly. Due to COVID we couldn’t have proper viewings, we were going on the sites he was telling us to check the area and every place was worse than the previous one. When we asked if he had more options he said he didn’t really want to waste time. Unbelievable. I don’t think this kind of attitude goes well with customer service. Not even three days later we found a lovely house by ourselves. Shame.
Federica · 8 December 2020
★★★★★ 5/5
TrustpilotThe Agent was very helpful and followed…
The Agent was very helpful and followed through to find the perfect fit
Olere · 17 June 2023
★★★★★ 5/5
TrustpilotGeorge has been very helpful and…
George has been very helpful and proactive in trying to find a place suitable to my requests.
Customer · 8 February 2023
★★★★★ 5/5
TrustpilotI had such a smooth and fast…
I had such a smooth and fast experience. Enzo was especially super fast in responding and very helpful. Thanks so much again.
Nanma · 3 August 2022
★★★★★ 5/5
TrustpilotLaura C - Property Manager
We have been assigned numerous property managers for our flat over the years with quick turnover commonplace. Laura our most recent whom has been ours for a while now has provided the most attentive, detailed and timely service and comms in managing our property and dealing with ongoing legal obligations and responding to unplanned incidents.
Antonio · 13 November 2023
★★★★★ 3/5
TrustpilotRental Experience
I like the fact that to company was helpful in matching my request to all available apartment, and viewing booking was prompt and impressive. However, the documentation Request,review and feedback process should be improved to cut down the time to ensure faster closure. In my experience, it appears unending. But in all, its splendid talking to the company
Femi · 14 August 2023
★★★★★ 5/5
GoogleAlex and his partner at Strattons were excellent in every respect and always let me know when the home was being visited. Polite, extremely efficient and friendly, but also business-like. Could not fault them and would recommend them.
Susan · 23 September 2024
★★★★★ 1/5
TrustpilotDropped like hot coal on move in day!
We were supposed to be moving into a property in Whitestone Way, Croydon. This had been agreed on 03/07 to move in 02/09. Passed the reference checks etc. When asking for the contract in the weeks leading up to the move in we were continuously fobbed off. It wasnt until 3pm on move in day that we were told the landlord had cancelled last minute due to a bereavement. This almost left us homeless as we'd already given notice to our current landlord. Later on that night we see that the property has been posted again online for an immediate move in date. They said this was a tech error but the advert is still up at the time of writing. My friend called them and asked if they were taking viewings which they confirmed they were. When confronted about this they simply blocked us on WhatsApp. Be careful in your dealings with these people, you wouldn't treat your worst enemy like that!
Craig · 4 September 2020
★★★★★ 1/5
TrustpilotSelling our property and had streets…
Selling our property and had streets ahead Addiscombe visiting us. The staff who visited us was kind and seemed professional. So we thought yeah we will go with them. We called left messages no one returned our calls. Sent emails and no reply. This happened about 4 times in a week.If they are doing this at this stage how will it be after we sign the contract with them. So I emailed them and told them that we will be going with a different agency as we are not happy with the communication. Still no reply. Glad that we didn't go with them.We went with BARNARD AND MARCUS and glad we did, I never have to call to chase things up. They will always call me to update me of everything. Staff is wonderful. Every thing is fantastic.
Yeliz · 25 August 2020
★★★★★ 5/5
GoogleBrilliant service from start to finish. Navigated us through the process of both buying and selling with complete professionalism together with clear care and consideration. We could not have been in safer hands, Alex & Dylan are a fantastic team.
Lizzie · 17 August 2024
★★★★★ 5/5
GoogleAlex and Dylan were extremely helpful and very proactive.
They were easy to communicate with and very responsive.
Nicola · 25 November 2022
★★★★★ 5/5
GoogleAlex and Dylan did an amazing job selling our home, they were very helpful and knowledgeable on dealing with the solicitors and chasing up on all sides to ensure a smooth and quick transaction.
Highly recommended!
M&H
Marco · 23 June 2022
Agent replied · 23 June 2023
Thank you so much for your kind review. We know that you will be working away on the next project and fun things that are happening in your world. It was a pleasure to help you!
★★★★★ 5/5
TrustpilotGreat help!
Megan was really helpful with every step. She was super informative and supportive with the whole process.
Evelyn · 30 November 2022
★★★★★ 5/5
TrustpilotFive Stars for Cameron!!!
I can only speak about my experience with Cameron which was great. I appreciated his attentiveness, clear communication and efforts he shown throughout working with him. If you get Cam as a property agent, trust you are in good hands.
Jessica · 16 January 2022
Agent replied · 26 November 2023
Thank you Jessica for your lovely review. I will pass your comments on to Cameron. Thanks, Laura
★★★★★ 4/5
TrustpilotExcellent customer care
Comfort · 17 October 2024
Agent replied · 23 October 2024
Dear Comfort,Thank you for leaving us a review! We are delighted to hear you have received excellent customer care from the Streets Ahead team.Kind regards,ZoePA to Directors.
★★★★★ 5/5
TrustpilotThe best agent I have come across!
I was really pleased with my experience working with Ryan when he helped me to find a property in London. He is a very professional and hard working agent. Moreover, he is very fast in replying to emails/whatsapp providing all the important details. Thanks to him I found a dream flat here in London. Thank you very much! I really appreciate your time and effort.
Daulet · 16 November 2022
★★★★★ 5/5
TrustpilotEnzo and Emma were incredibly helpful
Enzo and Emma were incredibly helpful, responsive and professional to work with. A Star team!
TWw · 23 January 2023
★★★★★ 5/5
TrustpilotResponsive and helpful
Enzo and Emma were both very responsive and helpful during our move!
Noah · 27 April 2023
★★★★★ 5/5
TrustpilotCameron has been very very helpful
Cameron has been very very helpful. He explained everything we should know and has been answering all our queries fast. The moving process was absolutely easy.
Nahuel · 16 August 2021
★★★★★ 5/5
GoogleExcellent speedy service from Alex when I bought an auction property at very short notice! He helped everything go smoothly and I would not hesitate to use Strattons as an estate agent again.
Pat · 10 November 2024
★★★★★ 5/5
TrustpilotMore estate agents needs someone like…
More estate agents needs someone like Ryan! He was on it from the get go, made our experience so easy, with his great communication, answering all questions straight away, and even replying on his days off, he’s been amazing, made everything in the process super easy, thanks again Ryan!!!
Jess · 25 January 2024
★★★★★ 5/5
GoogleMy wife and I could not have been happier with our decision to appoint Strattons and Partners to sell our flat in Bath. We found the service offered by Dylan and Alex exemplary and will certainly use them again and recommend them to others. A sale was agreed within a few days and we were kept fully informed on all stages of the progress until the sale completed.
John · 23 June 2022
★★★★★ 5/5
TrustpilotCatherine was really helpful from the…
Catherine was really helpful from the outset and put me in contact with a mortgage advisor and the housing association immediately to get the ball rolling
Louis · 19 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
