Orbit Cambridgeshire reviews

★★★★★ 5/5

Trustpilot

I spoke to Donna who made me feel at…

I spoke to Donna who made me feel at ease, she was very helpful and I'm grateful for all the help.

Emma · 27 February 2023

★★★★★ 1/5

Trustpilot

Follow up. Disgusting service

Follow up.I contacted customer complaints as per below. Still awaiting a reply.After being given the run around for months to whom is responsible for return of deposit. It turns out it was the person i was talking to at the beginning.I therefor requested again return of deposit and still nothing. Been over the 10 working days for return. I had repeatedly requested contact details of the company that is meant to hold the deposit safely and I have still yet to be given these.Legal action next?

Lewis · 20 October 2021

★★★★★ 1/5

Trustpilot

Gas safety check

The gasman I have had for years his service is excellent !!However bsw is still terrible they gave me 4 days notice for an appointment you call to cancel an appointment and rebook and they never cancel it so it always looks like you are not allowing them access then you get threatening letters to take you to court bsw also msg you different dates and times for appointments so you never know when they are actually Turing up terrible company and experience every year

Unhappy · 3 July 2024

★★★★★ 2/5

Trustpilot

Not So Helpful Orbit…

So Orbit decided that I am able to get out of my wheelchair climb steps and replace the offending lightbulb, that they don't want to fix. obviously that is not possible. so eventually I managed to coerce somebody into doing it for me. so we purchased the replacement bulb, and the kind person put it in for me. Unfortunately it still does not work. so I phoned orbit again. this time orbit agreed to send an engineer, as I had tried to fix it myself. I was given 24 priority because of my disability and an appointment was made for the next day [14/10/2021] later that day I had a message saying that another company would be handling the repair. the next day that company cancelled and rebooked for 20/10/2021. swo now my 24 hour priority repair has now changed to the normal, we will arrive sometime maybe. what wonderful service!!!!!!!!!!!!!!

Bob · 15 October 2021

★★★★★ 5/5

Trustpilot

Donna was amazing truly understanding…

Donna was amazing truly understanding and full of information and help and I really appreciated it.

Shelley · 18 July 2023

★★★★★ 2/5

Trustpilot

Help? What Help? Do It yourself.

I am a resident of orbit housing, i am 75 years old and a disabled wheelchair user, I can only walk a few feet and i require assistance for most things. I phoned orbit today 07/10/2021 to request assistance with my lights in the hallway that are not working. I was not offered any help, instead i was told to get a neighbour to change the bulb, or to get a local electrician to do it. This has never happened, previousely they send an electrician to fix the problem. what has changed so much that we now have this apalling lack of service.

Bob · 7 October 2021

★★★★★ 1/5

Trustpilot

Terrible service for end of tenancy.

Terrible service for end of tenancy.No help, No accountability.Similar to below.I rang for advise on ending tenancy, was told i was being sent a link. Waited 2 weeks and nothing, had to then pay for the extra 2 weeks even though I had already moved out.6 weeks after moving out i got charged another full month.Took 2 months to get that refund.Now its been almost 4 months of me chasing every couple of weeks for deposit. No one is passing numbers or names, last email i sent I wanted to make a formal complaint, told they would contact me. Again nothing.If this was the other way round there would be evicting me for breach of contract.Solicitors will be involved next.

Lewis · 30 September 2021

★★★★★ 1/5

Trustpilot

Do not care about their tenants at all

Do not care about their tenants at all. Waiting over a month for repairs to be done again. Sent out the same company twice for them to tell me the same thing that the job needs escalating as it's a huge problem. Health, saftey and hygiene risk. No one contacted me at all I am constantly chasing the repair. Put a complaint in and even they haven't sorted any thing out. Back on the phone to chase it. Back to another half hour wait to even get through to customer service. Absolutely disgusting.

Kelly · 28 September 2021

★★★★★ 1/5

Trustpilot

Had a plumber come do some work on my…

Had a plumber come do some work on my leaking sink taps in my kitchen from a sub contractor, they left after doing the work, I went to use the sink and my kitchen was flooded, called orbit told them and now they say can't do anything till next Tuesday 20th, and not classing it as an emergency and expect me to do my washing up and washing in my bath. ABSOLUTELY FUMING.

Jason · 13 September 2022

★★★★★ 5/5

Trustpilot

Jo-anne Lyon A Guiding Star on a stormy sea

Jo-anne Lyon . Has been supporting Me with Gaining New skills and Qualifications. During a very stressful time in my Life . This has improved my Job search prospects ,and My Mental Health has greatly improved . Jo has helped Me with to many things to mention in a review . This Lady has gone above and beyond to Help me . Jo a Lady with Such Diamond Qualities . I Have met and spoke with Ladies working for Orbit and I can say I have not had a problem in 15 Years of being a Orbit Tenant .

Sheila · 15 September 2021

★★★★★ 1/5

Trustpilot

Awful housing association who have no…

Awful housing association who have no respect for tenants, leave properties in disrepair, award contracts to cowboy contractors (MPS) who quite frankly are useless, rude, lie, bodge jobs and create more problems, and have no respect when in tenants homes. They certainly are not qualified in any trades in my eyes, they are just handymen with no knowledge or qualifications. Orbit should be ashamed of themselves. I have made yet another complaint and have heard nothing from orbit, even though they say will get a response in 5 days from date of complaint. They really truly do not care about the stress they cause to tenants and the conditions they have to live in. I am quite frankly appalled by them and their contractors and will be taking my complaint further.

Allison · 11 September 2021

★★★★★ 1/5

Trustpilot

Definitely the worse

Definitely the worse, and my mental health has changed me since being with orbit and their cowboys repairers MPS. won’t be writing a review as I would be here I all day. Don’t want a reply from Orbit with their sorry’s sympathy as it’s pointless as they don’t care! Can’t wait to move out it’s been a nasty experienceThey should be reported to the newspapers how they don’t care, they can’t repair their properties professionally they damage peoples personal processions they reck peoples lives and leave people hanging

Laura · 9 September 2021

★★★★★ 1/5

Trustpilot

Orbit Housing = Life ruined

Orbit Housing = Life ruined I would urge anyone thinking about buying or renting a house/flat anything! from Orbit don't. They ignore you no matter what the question is and make your life hell.I'm now under so much stress in my life and the lead causing is that I'm trapped in a flat I can't sale because of Orbit. Charges going up 20%+ a year no explaining why or evidence stating it actually has. No interest in sorting out the EWS1 form. Zero communication for the first 18 months on the matter and now just repeats of the same letter. No details at all. Because there are no laws to keep them in check everything just gets worse and worse there is no way out and I've lost everything I've work hard in my life to achieve.

Anthony · 6 September 2021

★★★★★ 5/5

Trustpilot

Questions answered..

Amy was extremely helpful,she answered all of my questions that I put to her,steered me in the right direction and genuinely asked how I was,a pleasure to speak to.

Elenor · 23 February 2022

★★★★★ 3/5

Trustpilot

I don’t think the boiler is operating…

I don’t think the boiler is operating correctly. It takes longer than usual for the hot water to get through to the taps, and I notice that the pressure gauge gets unusually high. Something needs checking. I’ve had this boiler a long time, and know when there is a fault.

David · 14 May 2024

★★★★★ 1/5

Trustpilot

What a disgusting company

What a disgusting company. My friend was 1 month behind on her rent and this was due to being sick and not receiving sick pay. She has a son that has special needs. The orbit finance officer and housing officer turned up and evicted them. Changed the lock immediately. No court summons or documentation was sent to my friend. A cost of living crisis, not being paid sick pay and Orbit thought it would be good to evict a hard working single mum. She is now homeless.

Kevin · 19 June 2024

★★★★★ 1/5

Trustpilot

Seems like a reverse psychology company

So i had a call from an unknown numberAsking me about trying to reslove anxiety and didn't really want to talk then I realised they called my number that's not on the systemIt may of been the safe guarding team but how are they calling a number not on the system?? But i rang orbit and they said there is no notes bar one for the morning saying Cease actionHe had no clue what it ment and nor do iSo safe guarding team (maybe) call my other number that is not on my accountWhich causes more anxietyNo notes on the system regarding that call when I was just wanting clarification that it was legitThen the person having no clue what cease action ment

Autistic · 25 August 2021

★★★★★ 1/5

Trustpilot

When will Orbit learn you get what you…

When will Orbit learn you get what you pay for. Kitchen upgrade with MPS will leave you suicidal and I’m not being flippant here. I’m writing this at 3.36am I work full time 8-4 but am so stressed since my kitchen upgrade work started I can’t sleep anymore and I’m struggling already with stress at work. I have been lied to by MPS staff, my property and home damaged, work done that wasn’t agreed and 13days later still have no kitchen. At least half that time no one was even working on my house when I was at work and they expect you to leave your key outside in a key safe. Two days no one came at all; then day 3 it was a couple of hours. It’s a joke. Disgraceful in fact,and when they did turn up they scratched my walls my flooring and have created more work and decorating expense for me in two other rooms so far. Left with no washing machine for over a week. Kettle in lounge until one workman plumbed machine back (after over a week and I complained) I had nowhere in kitchen where I could sit a kettle and plug it in to reach a socket even. My advice to anyone offered an upgrade say NO and refuse to have this done if you value your sanity. Worse decision ever. Well we are heading towards BH and I’m panicking that’s another 3 days of no kitchen ahead dust every and workmen’s mess to clear up after work each day I suppose . I’ve been in tears most days as they have utter disrespect and think as you are out of the way at work they can get away with it. Orbit wish me luck surviving or on your head be it. Rest assured I don’t want anymore upgrades, or should that be down? But as I experienced 6 weeks of no heat or hot water during snow with no help I expect nothing but equal contempt from Orbit too. They don’t care about people just the rent. Anyone else suffered an increase in mental health since living in an Orbit property I have joined your club. I have never felt so miserable in all my life as the day I turned my key and called an Orbit house my home

Shnorwich · 25 August 2021

★★★★★ 5/5

Trustpilot

Katherryn is very helpfull and is happy…

Katherryn is very helpfull and is happy to go over things more than once which helps as i am forgetfull.I havnt managed to complete what i needed help with only due to my procrastination.

Lauren · 2 April 2021

★★★★★ 5/5

Trustpilot

I had a great experience with Jo

I had a great experience with Jo. I have never met her but she's a nice person. She also supported and helped me about finding a job, she introduced me aswell to some people regarding my job issues. I have learned lot of things like how to do jobs search, write a CV etc.When ever I need informations,advices she has been always available. Unfortunately I haven't found any job yet and thank you for the support. Really appreciated. 😊😊

MD · 21 October 2021

★★★★★ 5/5

Trustpilot

Grant for upskilling

I had the great pleasure to work towards my career change goals with Tom Stanyon, Tenancy Sustainment Job Coach. From the outset, he has guided and provided me with invaluable information and support. He has helped me to focus towards my short term and long term goals of starting my new business venture. Although I am still at the stages of developing my business plan, I am very grateful for all the resources provided to me. It has allowed me to apply for a grant for a Nutritionist course which will eventually be an accredited qualification for me to start my own online cooking classes.

Maryzeeni · 18 August 2021

★★★★★ 5/5

Trustpilot

Sara has been brilliant and thorough…

Sara has been brilliant and thorough throughout her help for me and I would recommend her for a pay rise or employee of the month! Common sense at all times and very friendly.

Kevin · 10 June 2021

★★★★★ 1/5

Trustpilot

'Lifestyle Choices...'

Not so much of a housing association, more of a machine to collect rent from miles & miles away.If you sell, take drugs or enjoy the mayhem that comes with drugs, you will love living in an Orbit property.I asked them to do something about the cloud of weed that floats around constantly, they told me that they couldn't because, 'it's a lifestyle choice...'Told me to ring the police, who in turn told me that they had better stuff to do. Draw your own conclusions.

Alf · 2 August 2021

★★★★★ 5/5

Trustpilot

Before I moved into my new Orbit home I…

Before I moved into my new Orbit home I did not know how to use the internet, I lacked confidence. Since I have had chats with Asjad my tenancy coach about this, and he offered me the help I needed, I have been given the chance to learn how to use a tablet device and have had lessons with a lovely lady named Sue. I have now with such confidence been able to communicate with people, even getting my bills sorted out very quickly through emailing the company. I never thought I would be able to do this, and my children and grandchildren are very proud of me. I have less worry d dealing with problems like bills and replying to emails now. Thank you.

Sandra · 2 August 2021