Orbit St Neots reviews

★★★★★ 1/5

Trustpilot

You can't just randomly knock on tenants doors.

Thanks for the random drop in today with no notice. (I call it harassment) Thank you for verifying your happy to leave tenants with no working toilet for up to 28 days with no offer of alternative accommodation. Just making sure my cctv recorded it and I'll be posting it online when I leave the property. (unless me and orbit can come to a resolution) I think this is just told me everything I needed to know about orbit and how they treat their tenants.That's insane. I'm amazed your allowed to rent to the most vulnerable of society. And allowed to leave them with not toilet for 28 days. I have no words I'm lucky in 2018 you left me without a working toilet for 7 days. Im so glad when I leave.

Gail · 11 February 2022

★★★★★ 1/5

Trustpilot

Orbit is definitely the worst housing…

Orbit is definitely the worst housing Association! Repairs not being fixed and ASB antisocial behaviour and hotspot building I live in well known for drug den / dealing and doing! Orbit seem to let everything happen there properties! Safe haven for those who want to use and abuse the system! Long as orbit get there rent money honestly they don’t care what happens and states there buildings get into! Dogs and possible dog breeding so forth!

Skyler · 17 August 2022

★★★★★ 1/5

Trustpilot

Notice of Seeking Possession

Orbit are aware that I have ongoing mental health issues. They have issued a Notice of Seeking Possession of my home because I was seven days late in paying one hundred and ninety pounds rent.I do feel sorry for all the hard working and well meaning staff at Orbit, I know from personal experience that there are many. I also know from personal experience that this organisation is not fit for purpose. I have paid the £190. I wont contacting Customer Services.

R · 10 February 2022

★★★★★ 5/5

Trustpilot

I spoke to Donna from orbit today she…

I spoke to Donna from orbit today she was extremely helpful an very understanding of my situation

Gemma · 15 August 2023

★★★★★ 1/5

Trustpilot

Awful housing association

Awful housing association. Left living in a mouldy house (which im allergic to) i have to go out the housw for hours at a time because the effect that its having on my breathing so much ive had to start using steroid inhalers and salbutamol just to be able to sleep here. I have a son with special needs and theres water dripping off his ceiling from the damp and the mould in loft aswell as the unsafe beams up there. Hopw you like what happens next orbit you have had almost 5 years to rectify this and you havent. Your unethical and unsympathetic but soon as any payments late you send out notice of possessions making peoples anxiety and depression worse well done for being so evil. Love the generic replies contact customer relations been there done that still nowhere. My solicitors told me to not contact yourselves now 👍

Gemma · 24 January 2022

★★★★★ 1/5

Trustpilot

Orbit housing do not respond to…

Orbit housing do not respond to dangerous repair work ( like an upstairs double glazing window hanging on by a thread… they will not respond following a telephone call,Badly managed Weak staffThis is the sort of outfit whom probably deal with low life’s and therefore treat everyone with disrespect,Avoid at all costs even if you are homeless Stay homeless for that bit longer to avoid these rat infested outfit,Regarding reply I doubt you can it’s deep in your DNA

Chris · 16 March 2022

★★★★★ 1/5

Trustpilot

Avoid avoid building houses and not…

Avoid avoid building houses and not having safety certificates for electrical components wiring solar panels orbits just like Blackpool all front and ball shi#t💩 i applied for a job on Friday with orbit they asked what i could do i said fu#k all I start on Monday

Daniel · 18 August 2024

★★★★★ 1/5

Trustpilot

Do you want to be ignored? Join Orbit

Do you want to be ignored, lied to, put at risk? Then become a tenant of orbit housing and try to get urgent repairs to your home carried out. The will promise you anything to get you off the phone.Workmen visit, eventually. they are unable to fix your problem so nothing gets fixed. when you phone to complain the people on the other end of the phone don't give a s...t. Orbit have posted the usual reply, asking me to contact customer services. I will not be doing this because I know from experience that they will give me a load of rubbish over the phone, they will promise to ring me back, they wont. so its a waste of time.

Bob · 19 January 2022

★★★★★ 5/5

Trustpilot

Rachel was very good at listening and…

Rachel was very good at listening and explaining on who to ring to get help with filling out my PIP renewal form and also putting me intouch with people to help with mental health issues

Mrs · 19 July 2021

★★★★★ 5/5

Trustpilot

Great support from Tom

Tom from Orbit has been very helpful and reliable. He’s always offered support and guidance which is really reassuring. I would definitely recommend Tom for support if you have any worries or quires. Thanks Amber

Amber · 19 July 2021

★★★★★ 1/5

Trustpilot

Poor landlord to have

My housing complex, Golding Court Ilford, was recently changed by Orbit. Since then the onus has fallen on me to manage this transition. I don't accept this. I also don't accept any late fees that could occur because Orbit's chosen manager's portal didn't work when I tried to register. Overall Orbit have handled this appallingly. Considering the complex is a retirement block with many elderly residents, this is unacceptable.

Tej · 12 April 2023

★★★★★ 1/5

Trustpilot

Truly the epitome of modern slum…

Truly the epitome of modern slum landlords.Second bedroom 6.4x6.0 is not fit for purpose nor does it conform to housing standards.Your income team are unethical and inhumane, leaving me in abject poverty and having a fundamental effect on physical and mental health.I'm giving up my slum as they do nothing to help even when you've spent 18months trying to downsize but no one will takecthe property because of the ridiculous room size. Unethical and immoral organisation which should have its charity status revoked.Shame on you.

Stephen · 17 January 2022

★★★★★ 2/5

Trustpilot

Still no Help forthcoming

following on from my review of orbit and MPS. I was contacted by orbit customer services about my review. I was spoken to by a lady who really seemed to care about my problem, she promised to try and get things moving. shortly after that call i received a text from MPS saying that an engineer would be attending the next day [13/02/2022] he duly arrived, unfortunately he knew nothing about the job, did not have with a new pump. he could do nothing so he left. a little while after that i received another text from MPS giving me an appointment on 21/02/2022, which would be 2 weeks since the problem started. so i phoned customer services again. its me experience that there are 2 types of customer service people, those who really care and want to help, like the lady that i first spoke to, and the second type just want to spin you a line and get you off the phone. This time i got the second type. he told me that somebody would ring me back shortly, of course they never did. so this farce continues, unfortunately it is not funny considering the serious possibility of further problems with my infected legs. maybe you have to die to get anything done. if there was ever a vote on the best customer service i am afraid that orbit would not make the top 50. there behaviour is disgusting.

Bob · 13 January 2022

★★★★★ 1/5

Trustpilot

Yet again apalling service from orbit…

Yet again apalling service from orbit and its contractor MPS [Mitie] Wetroom flooded again shower not draining water. "engineer" attended could not ascertain problem, again.I am very high risk of serious infections in my legs, do orbit care? no they dont give a toss. when i phoned to complain the guy thought he knew better than my doctors, said it was not a problem, use the sink he said, in f.....g wheelchair?? now it seems i am not going to be able to wash for another 2 weeks. well done orbit, useless as ever.

Bob · 11 January 2022

★★★★★ 5/5

Trustpilot

I’ve had Sara as my Tennacy couch for 6…

I’ve had Sara as my Tennacy couch for 6 months, Sara has been amazing with all the support she has given me so much weigh has been lifted off my shoulders thanks to Sara x

Hannah · 7 July 2021

★★★★★ 5/5

Trustpilot

Job well done.

Due to recent illness, I was unable to prepare completely for the visit. However, the chap was able to complete his work and was kind, thoughtful and friendly. He worked efficiently and professionally and I was happy that he was able to complete the inspection.

Loretta · 10 September 2024

★★★★★ 5/5

Trustpilot

Understood my concerns

They were very polite, clearly understood my concerns, and promptly addressed my needs, providing comprehensive and useful information.

Yingkit · 29 May 2026

★★★★★ 1/5

Trustpilot

Orbit just never learn..

Not even a year later, same bull s... from Orbit and their Robert Heath contractors. 3 years waiting for repairs still, ignored mental health, GP, Police and more stating I should be moved. Meanwhile threats of them breaking in, eviction and more as I refuse to let them in due to me being disabled and them not wearing PPE. TWICE they've turned up without even a face mask even though they were told I'm disabled and promised to wear it. One of those times the appointment was confirmed cancelled and instead they still turned up causing me to have a panic attack.Promised to have this resolved (again) 10 days ago but nope the clowns at orbit seem to have forgotten to call and their lovely agents will beg me to call them again. At wits end with this disgrace of a company. They only care about money, they've charged me to replace another tenants front door which isn't even the same building! Our flats are self contained and have no shared doors. The grounds maintenance we're charged for is never done, there's no grass left it's all moss and weeds! Oh and they charge us for the whole estate not just our grounds! They had the cheek to charge for street lighting that didn't work since september 2020, and then claim the electric bill went up with a dead bulb? GENIUS Orbit are scam artists. No wonder all the Orbit residents in this area want to leave!EDIT: A third agent sent, no PPE not even 24 hours notice again. Another breach of law com on your disgrace. Upon phoning at my expense I'm told my complaint made on November 26th still hasn't even had an agent added. And to add more details I have to phone customer service which is a 30 minute wait. Do Orbit really only have one agent handling the phones? even a monkey can do a better job!

Damien · 7 December 2021

★★★★★ 5/5

Trustpilot

Job Coaching

Jo-Anne was always helpful and asking if she could support in any other ways that she already was. I feel so much more confident about my business venture than I did before working with Orbit.

Vicky · 21 May 2021

★★★★★ 1/5

Trustpilot

Can't give it -100 shame absolutely…

Can't give it -100 shame absolutely disgusting service leaving my daughter and 2 children homeless no help at all. Signed her up to a tenancy took her money for us to find out the new boil is unsafe not to be used. 3 weeks no heat no hot water unliveable and no sh@ts given. Court it is inadequate insufficient not fit for purpose absolutely shameful at every level.

Miss · 12 April 2023

★★★★★ 1/5

Trustpilot

Worst company orbit

Worst company I have to deal with it’s not customer service that’s the problem, they just take your call it’s the management, 98 days to repair water leak from upstairs flat I am ground floor total nightmare still on going after eight months no help given at all I bought dehumidifiers I paid to dry flat compensation is months late can't get answers ignore my complaint avoid at all cost it will affect your health nothing is good being orbit resident.

Jim · 22 November 2021

★★★★★ 5/5

Trustpilot

Great so far

So far my experience with Orbit has been fantastic. Very supportive towards me as a single parent renting solo for the first time. Coaching and advice has been offered. Lots of resources are available. Simple to report any issues with the property.

Alex · 16 October 2024

★★★★★ 2/5

Trustpilot

AVOID orbit homes !!!!

4 years of living in an orbit home and genuinely I have sung their praises constantly, unfortunately I was downsized to a smaller property as the property no longer worked for me and I was told by the council I had 3 days to move into my new property, Orbit are completely unwilling to help me in any way with the fact I now have to find the rent for 2 properties! They refuse the allow me to wave the 4 weeks left on the old property even though I have already moved out! I feel that the 4 weeks notice to quit should be taken on a case by case notice and not a standard policy! My opinion has changed of Orbit through their terrible handling of this as I’m now being threatened with court because I can’t afford to pay the 4 weeks rent on old property and my new rent on my new property ! Terrible show Orbit from someone who has NEVER so much as been a day late with my rent and kept your property immaculate yet the snack heads that live in your properties destroy them and never get penalised!

Sam · 1 November 2021

★★★★★ 5/5

Trustpilot

I spoke to Donna who made me feel at…

I spoke to Donna who made me feel at ease, she was very helpful and I'm grateful for all the help.

Emma · 27 February 2023