Hopkins Homes Cambridgeshire reviews

★★★★★ 5/5

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St Georges Place, Sprowston

Could not be happier in my 3 storey home which I bought in August last year; surprised myself with a new build as was on a mission to buy a cottage! but unlike the majority of new builds Hopkins add character to their houses, the space is great, and the build quality is poles apart from other developers. From beginning to end the service I have received has been faultless - for me it worked that I wasn't 'sold' to by Shaun (site negotiator) as such but Shaun did provide me with all the info I needed along the way to reach a decision. The very few minor snags after I moved in were all resolved quickly and smoothly by customer services and the Site Manager / his team - could not have been more helpful or professional. Oh and I have the shortest commute to work ever ! - 5 mins - result!

Tonia · 13 August 2019

★★★★★ 5/5

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Friendly and trustworthy

Without doubt, one of the best buying experiences to date. When purchasing a home, you want to feel trust, honesty and care... the moment we met Sean we felt comfortable; then he showed us our dream home and we fell in love. From that moment on we could not have been more impressed. The whole sales process was made simple and more importantly flexible. We now enjoy living in our home and have fantastic neighbours, with credit mostly due to Sean. Thanks for everything you’ve done and bHelped us with! Adam & Charlotte

Adam · 10 August 2019

★★★★★ 1/5

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Nice Houses, Terrible Customer Experience

I first decided to purchase a home from Hopkins Homes having rented a property built by them and being very happy with the style, quality and after care service. The house I am purchasing is lovely, has great style and is in a great looking development, however expecting the customer service to match, I was sorely mistaken, the customer experience is appalling. On the face of it, the sales representatives are very friendly, unfortunately they are not supported by an organisation that cares about the customer. I begin my experience before reservation with a request that the internal walls be painted white instead of magnolia, a simple request given that no painting had started, the ceilings would be white anyway, making the painting job easier for the painters, they’d also have the paint available. I went ahead with reservation before this question was answered, given this was a relatively small issue. The answer I got back was that the property couldn’t be painted anything other than magnolia, because “build stage 5 has passed”, i.e. the roof has been put on, this still confuses me to this day. I managed to find out that the painting contractor also works for some of their other sites, so I’m pretty sure they wouldn’t be short of white paint! I requested the same white paint multiple times, I even had the cheek of the sales manager suggest they could have done it if I’d made the sale conditional on it, essentially, they can paint it white, but they don’t really care. When I complained (before painting had started), all the painting was then done that week, in magnolia, almost out of spite. When I now move in, one of my first tasks will be to paint over in white, a waste of my time, and their painters. What makes this more frustrating is that Hopkin’s are willing to do anything that makes them easy money, they were more than happy to install integrated kitchen appliances with a decent mark-up, the “build stage 5” no changes threshold didn’t seem to matter there. After reservation you are urged to exchange contracts (including 10% deposit) within 28 days from reservation, I have no issue with this if the same expedience can be expected from Hopkins Homes, it is not. On initial viewing of the property, the property would be ready in “2-3 months”, after reservation this was 4 months, after exchange this was 5 months. I now have the end of my rental contract looming and am still awaiting a date from Hopkins Homes, I’m looking forward to being homeless! At the start of the process, the lack of any clarity is put down to “needing to check the 13-week plan”, as the process moves forward, Hopkins remain stuck to a 2-week notice period and will not budge on telling you any dates. We’re now well within the 13-week window to completion, so either, Hopkins simply don’t care to help their customers, or their planning is so incompetent that they don’t trust their 13-week plan to give dates, or estimates. With the delays pushing on, I have just got back from visiting the house for the 3rd time in 3 weeks, nothing has progressed on the property in that time… I’m happy they are enjoying sitting on my deposit. During the legal process before exchange we were presented with the development plans to sign to agree with the property boundary, both myself and my partner were surprised, we were adamant that the boundary was different to that originally shown to us on the plans in the sales office, we spoke in length about a tree that was going to be planted, that tree would now would appear to be in a fence. We questioned the boundary. The house next door has already sold, and a family moved in, their property was complete, including lawn laid by Hopkins, our property was still being developed, had only soil in the garden, the property divide was clear by the grass, and supported by the plans. Eventually the response on our query came back to say we were wrong, we went to the sales office to check the plans, we’re adamant that the plans had been re-printed. At the property, grass has also been laid in the already sold property (after completion), to extend the boundary, and a fence erected right where the tree was planned to go. I’m now waiting in anticipation to see where they now try and squeeze a tree in because they’ve taken the logical spot with a fence that definitely wasn’t in that position originally. The boundary issue isn’t a particularly big issue for me, it’s not a huge change, I’d still buy the property either way, what is an issue is that Hopkins couldn’t admit that they were wrong, and instead make the customer seem wrong. Owning up to an honest mistake would make the company far more reputable. I’m still very much looking forward to moving into my new home, but I’d certainly struggle to recommend Hopkins Homes to anyone unless they improve their act. My requests to Hopkins during this process wouldn’t have cost them much, if anything, but would have certainly led to a much happier customer. Moving house is stressful enough, if you go with Hopkins Homes, look forward to an experience more stressful than you imagined!

James · 6 July 2019

★★★★★ 5/5

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Shaun has been very helpful from the…

Shaun has been very helpful from the first time we met him. He is prompt and certainly knows his stuff !!! Good,honest answers.. thankyou !!

Jennifer · 2 July 2021

★★★★★ 5/5

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Saxon Meadows, Capel st Mary

We purchased our new family home on the Hopkins Homes development at Saxon Meadows, Capel st Mary in April '2019.The house is amazing and sits in a picturesque beautiful setting. Our home has been built to a very high standard where every detail has been well crafted. Our experience of the staff at Hopkins Homes has been excellent from the outset. Our site managers Adam and Howard have been responsive to any issues we had which were resolved almost instantly.Without exception though the real jewel in the crown has to be Katie Vinyard who runs the sales office on the site (accompanied by some other superstars too!).... There are too many sales people that just focus on getting deals done and then disappear once the money is paid. Katie however, genuinely cares and for this reason it is no exaggeration to say that she really does exceed expectations!The experience has been wonderful and we would not hesitate to recommend Hopkins Homes.

Craig · 16 May 2019

★★★★★ 5/5

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Priors grange saxmundham

We purchased our house when it was literally about 3 bricks high - at the time our Sales consultant was Katie Vineyard and she was beyond amazing nothing was too much trouble even my millions of questions about the process of mortgage solicitor process she answered everything and more and also helped me realise things when I was beyond confused!The house is gorgeous and exactly how I imagined when looking at the plans - katie helped us pick all the cabinets tiles etc and we are over the moon at the result. Our only negative is that katie got moved sites and she left about 6/8 weeks before we completed we were devastated as after her amazing help the replacement was nowhere near to Katie’s standard. We actually reserved the house when only my partner had met katie - he didn’t even want a new build and was sold it by her I already knew what house I wanted in my dream world and that’s how we ended up buying this. I really do think if Katie wasn’t the sales consultant at this time we wouldn’t be living in this house.Of course with any new builds there will be snags luckily so far all of ours have been minor and cosmetic really but the site manager and assistant site manager when aware of problems have immediately helped us. I am quite an instant demanding person and they have only ever been more than helpful!We would buy from Hopkins again and would recommend to anyone.

Kirsty · 26 April 2019

★★★★★ 1/5

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Stanway

The quality of the homes are ok but the customer care team both pre and post purchase are very poor. We have had a list of issues for both the property and the surrounding site for 3+ years and still have on-going problems. There are a number of issues with the areas of the site not being developed as per the original plans and even with 2 councillors chasing Hopkins Homes for over a year there has been limited and poor communication, and no improvements. So much so that the safety inspectors are yet to sign off the supposedly 'playground' a year after it was finished. That says something in itself.I have never purchased a property from any of the other large scale developers so unable to compare, however I certainly won't be purchasing from Hopkins again and would not recommend based on their approach to customer care (generic template responses).

Spicer · 31 March 2019

★★★★★ 5/5

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St James park

St James park, ElyMoved in around 3 weeks ago and the house has been delightful. The builders and managers on site have been very helpful with any issues we have had being first time buyers. They clearly take a lot of pride in what they do, and it shows! Sharon the sales consultant has been brilliant to have as a point of contact, she has kept us up to date and helped us throughout the process from start to finish, making it seem easy. We moved into the property on time, and the finishing personal touches has made the process enjoyable. Myself and my partner are very impressed by Hopkins homes and would highly recommend them.

Rebecca · 8 March 2019

★★★★★ 2/5

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Hopkins Homes pride themselves on…

Hopkins Homes pride themselves on building quality homes, unfortunately they don't follow through with customer service. The customer care team, seem to be nothing more than an obstructive firewall to getting issues resolved, Although polite, their main focus is to be as unhelpful as possible so you go away and sort the issues yourself. Although on balance very please with the house, customer care needs improvement, everyone I've spoken with on this Alconbury site has had a poor experience... It's a shame.

Geoff · 4 March 2019

★★★★★ 2/5

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Alconbury Weald

Alconbury Weald - 76 snags and counting, ranging from all carpets within the house losing tension, tiles not being level, 1X warped back gate then replacement fitted at an angle meaning doesn't close properly, window sills not painted, and those which are peeling, lose brick within garage, live cable not buried underground, bare live cables stuffed into metallic wall partitions, drafts through all sash windows, extractor fan screwed to ceiling and not vented anywhere, shower leaking into living room, 10mm gap where wall tiles meet floor tiles filled with silicone, 1 inch gap between bathroom door and floor, electrical certificates never received Hopkins do not have them. High staff turn over at customer services resulting in unnecessary delays, endless amounts of repetition sending the same email over and over again. All of the above has been raised countless times with Hopkins, some fixed some not and unfortunately some of the more serious issues have been ignored. Its such a shame that customer care is so poor as Ann does such a good job in the Office at point of sale, if only the rest of the company shared her passion and attention to detail. Overall very disappointed with the finish of our property. I have held off writing this review as I believe in giving people a chance to fix things so that a positive review can be left however nearly a year in and do not feel any closer.

Tim · 7 January 2019

★★★★★ 5/5

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We have only just reserved at Thurston…

We have only just reserved at Thurston Park but so far we are very happy with our experience. Alison Swain is friendly, very helpful and efficient.

Liz · 25 February 2021

★★★★★ 2/5

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my daughter bought a brand new bungalow…

my daughter bought a brand new bungalow built by Hopkins homes, what a load of rubbish, the under floor heating is expensive to run, the kitchen is very small no work top space and water has been coming in the French doors and after 5 visits they are going to replace the doors, these new builds are put up by clowns not proper tradesmen, they are so small you would be better off buying an older house that at least has had all the faults sorted.

Mr · 24 November 2018

★★★★★ 5/5

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Quality from start to finish. Colne Gardens, Brightlngsea.

Having looked at a number of new builds, we came across Hopkins Homes, which were building in our local area. From start to finish we couldn't have been happier. At the early stages when we first reserved our house / plot, there were a few points about layouts / landscaping we weren't to keen on, and before we knew it, Hopkins had taken everything we had said into consideration and made a number of changes for us, without us even owning the house yet! Once we got the keys, we found a few minor issues, all that were resolved within a few days, and still after 6 months of living there they come out promptly to any issues that arise. We really couldn't recommend them highly enough. Our biggest fear was once the site was complete, having cars parked everywhere, blocking roads, like on a lot of new sites, however Hopkins have carefully thought out about parking, and visitor spaces and we have never had an issue. Would not hesitate buying another home from them.

Owen · 19 November 2018

★★★★★ 5/5

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Watermill Meadow - Stoke Holy Cross

We moved into plot 34 at Watermill Meadow last Saturday 3rd November.We would like to express our thanks to the Sales and Site Teams for all their hard work.Over the past year we have received a great deal of help and cooperation from the Sales Team which enabled us to secure plot 34.We are very impressed with the quality of build and the attention to detail both internally and externally. Clearly you have a very strong team.As you can gather, we are delighted with the outcome.

Laurence · 15 November 2018

★★★★★ 5/5

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Shaun was great

Shaun was great! Very patient considering it was my first time buying a house. Every question was responded to in a very timely manor and dealt with professionally. Great job

Connor · 15 November 2019

★★★★★ 1/5

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Houses are ok but not worth the money…

Houses are ok but not worth the money you buy them for. All of the windows and doors are horrendous quality and need replacing .we have been missold on what the development would look like. No children's play park. Roads and paths not finished. Communal garden areas are a bad standard with weeds and no planting. Bad finishes on houses, drainage, driveways and landscaping. The worst part is the customer service and aftercare. Communication is horrfic. It takes an age for things to be acknowledged, addressed and dealt with, with the blame being passed to Warrenties and suppliers and nothing has been resolved anywhere near there 28 days as we were told. It has taken us a year to get the go ahead on our doors being replaced (all of them faulty throughout the development) and they still have not replaced them this was 8 weeks ago again and when you chase you just get a generic "I will chase the doors for you" response and nothing happens. If we had of known how appalling Hopkins were we would have never brought this house. And I urge anyone looking to buy one of their homes to think again and save yourself the stress, worry and frustration that we have encountered since moving into what should have been to forever home. Avoid. AVOID.

Kate · 20 September 2018

★★★★★ 1/5

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The house itself looks nice and the…

The house itself looks nice and the interior layout and design is of decent proportions. However, final finish is poor, too many examples to put here and worse still is the customer care and after care experience.They are after all legally obliged to correct and put right the problems and issues. The best thing I could say is I would never buy another Hopkins Home and advise others not to as well. I would expect the owner and MD of Hopkins are aware of the issues and disappointment of the people who's hard earned cash they are taking but do not have the decency to do the right thing and get things sorted.

Laurie · 29 August 2018

★★★★★ 1/5

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Beware of Hopkins Homes

Beware of Hopkins Homes. They portray themselves as a more superior, quality home building company but in reality build more unique and sympathetic looking properties to a poor standard. The contractors they employ are sub-standard, they do not check their properties are finished properly and their developments are poorly designed. Good luck with getting a response or even an apology from their customer care team or head office. It will be the worst mistake you will ever make buying a Hopkins Home although the sales department will tell you whatever you want to hear if it means you buy one of their properties.

Honest · 25 July 2018

★★★★★ 5/5

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It's been so good and comforting over the past 2 years, to know that you will be on the end of the phone.

It's been so good and comforting over the past 2 years, to know that you will be on the end of the phone or email when after care problems arise. You've dealt with all matters so professionally and with such a pleasant manner.Thank you very much for initially dealing with my concerns in regard to the rendering of my home. The person I dealt with was excellent at explaining and answering any questions I had including keeping me advised throughout.I'm thrilled with the job and it was a wonderful surprise to arrive home from holiday very recently to find the work completed.It looks great! Well done and a big thank you to the person I dealt with, his team and all of those involved in the work.Many thanks as always for your excellent help. I think you're a tremendous ambassador for Hopkins Homes after care team. Thank you so much for all of your help Meg.

S · 13 November 2017

★★★★★ 5/5

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We dealt with Jo in Melbourne and to…

We dealt with Jo in Melbourne and to say she was outstanding in an understatement. She was very thorough, professional. She explained everything to us in detail about the build of the property, the options we will have about the history of Hopkins and really won our trust. She was very patient and it was actually exciting buying from her. Never met anyone like Jo, she was excellent

Nendeni · 20 December 2021

★★★★★ 5/5

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Very helpful and friendly

Alison has been really helpful so far, any questions we have had she has always got back to us within a day or so. Very friendly and approachable.

Sally · 30 September 2019

★★★★★ 5/5

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Blythe vale

Very helpful, explained everything, answered all my questions. Sarah is a very lovely young lady and very good at her job.

Angela · 17 August 2021

★★★★★ 5/5

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Above and beyond

Extremely helpful. Ann in the sales office has explained the process in detail and is always there to answer any questions I’ve needed answering. Hopkins homes stood out by a mile compared to other developers on the estate. Each house is built with care, and this shows with a 9 month build time, unlike other developers with a 5/6 month turn around time. It’s definitely worth the wait.

Amy · 9 October 2021

★★★★★ 5/5

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I am so looking forward to moving into…

I am so looking forward to moving into my new home Can’t wait to get start. Sara has been so helpful

MARILYN · 2 July 2021