Gray and Toynbee reviews

★★★★★ 5/5

Google

Very helpful from start to finish. Very supportive through a long process. Efficient and quick to respond to messages. Lovely photos for the online marketing. I would recommend them. It's nice to deal with a local, non-pushy estate agent.

Jennie · 16 March 2026

★★★★★ 5/5

Google

We chose Gray & Toynbee because we thought a smaller company would be more invested in the sale of our property. This certainly turned out to be true. Jamie was very attentive, always available to help out with our questions and very knowledgeable in general and about the areas we were moving both to and from.

Tim · 24 April 2025

★★★★★ 5/5

Google

Had very good experience with these estate agents. We were the buyers, so they weren't working for us, but they were helpful, responsive, proactive, and friendly throughout the process (much more so than the estate agent that we were actually paying!)

Garmon · 16 February 2026

★★★★★ 5/5

Google

We are very happy with the service we received from this estate agency. The whole house selling process went smoothly and professionally from start to finish. All the staff were caring, helpful, and always ready to assist with any questions …

Brigita · 16 February 2026

★★★★★ 5/5

Google

Megan Kennedy was professional, friendly, and extremely helpful. Her warm approach made the viewing enjoyable, and she was excellent with the follow-up emails.

Grazia · 22 January 2026

★★★★★ 5/5

Google

Really amazing service. Alice was excellent and supported us throughout the entire property purchase, making the process very easy. 10/10 would recommend

Iren · 24 January 2026

★★★★★ 5/5

Google

Had a tricky chain purchase that very nearly fell apart on our sale side but Ellyn was so patient and kept all parties on track and updated to get the purchase completed for us. Not that I want to sell my house in the near future at all, but if i was I'd definitely want to use GT.

Chris · 24 October 2024

★★★★★ 1/5

Google

I used to rent with them and once I left the property they tried to trick me into paying the full cleaning bill for my room+ ensuite(£108 and I had cleaned the whole property before leaving) and once I questioned it they admitted that it was not something I should be fully paying for, but that didn't seem to stop them from trying to trick me anyways, thankfully I pointed this out and I ended up paying for part of it as I had left a bit of limescale on one of the shower doors, they charged me £70 and I accepted although I did not leave the property in a worse condition than how they had given it to me and consider £70 for a spot of limescale to be slightly much, however as it often goes with landlords and agencies they will eventually have the last word as they treat tenants like they have no voice in these matters, I also spoke with some old tenants from the same property and the same trick was used with them, as a tenant I do not recommend this agency because they will try scam you and take more of your deposit than they should.

Rebecca · 20 August 2025

★★★★★ 5/5

Google

I cannot recommend Gray & Toynbee Ltd enough. Just for background info, I am a late entry mature student doing a medical degree, for my first year at university I rented uni halls and had the worst possible experience so I decided for the reminder of my time at uni I would try and acquire a student house that I would rent with two of my best friends. I have been unbelievably lucky to have rented through such a reputable, attentive and efficient company that I hold in such high regard. We do all our communicating with regards to the property though Anna one of the lettings directors. Anna has been nothing short of a godsend. From the communication before letting to every day issues, everything we have experienced with regards to the property has been dealt with through Anna and I couldn’t have asked for a more attentive, professional and friendly agent to bridge the gap between us tenants and the landlord. Gray & Toynbee Ltd in my opinion are one of the best companies to let through on the market. You can be assured you will receive professionalism, attentiveness and fast acting outcomes to any problems you may face no matter how small. My commendations to Anna for representing Gray & Toynbee Ltd at such a high standard.

Lara · 12 June 2023

★★★★★ 5/5

Google

We employed Alex Gray from Gray & Toynbee as our estate agent to sell our Cambridge City property: I cannot recommend him high enough! I interviewed six different possible estate agents, with a range of qualifications, impressions and estimated initial sale prices. Alex's estimated sale price was middle-of-the-range, but he specifically said the right things that convinced me that he would be an excellent representative for us. We chose a smaller company to represent us, as we did not like mass-production of house sales that some competitors do. We dealt with Alex directly throughout the entire process: he was professional, knowledgeable and on top of every step of the sale process. During the (nerve-wracking) actual process of viewings and bidding, Alex communicated with us during every step, keeping us informed of every new development. In the end, he was able to secure a sale price of 20% above our asking price. Given that our initial asking price was already sharp, this is testament to his craft and skill. As we were abroad at various times of the later stages of the process, he really acted as an advocate on our behalf, trouble-shooting and finding practical solutions whenever something unexpected came up. We felt we were in safe hands. Highly recommended! Nathalie

Nathalie · 12 June 2023

★★★★★ 5/5

Google

It was a pleasure dealing with Rachel recently who's advice and communication was easy to follow and made the whole process straight forward. Thank you.

Derwyn · 16 March 2026

★★★★★ 5/5

Google

In an era where people can have mixed experiences with estate agents, it was for me truly refreshing to find Gray and Toynbee. From the initial consultation with Alex to the management of the sale by the extremely capable Beth, I was in no doubt that my house sale was being managed by a highly professional and expert team. Alex provided me with invaluable advice on the house sale that I had not been given by other estate agents. I particularly appreciated too that the team always understood that I was the client, and that they offered advice when I asked for it, without pressuring me into decisions. The process from start to finish was transparent and smooth, and communications were excellent. I really can’t fault them. If you are considering selling your house, I think you’d struggle to find a better estate agency than Gray and Toynbee.

Alison · 11 August 2025

★★★★★ 5/5

Google

Megan showed us three properties in one way and was very kind and helpful throughout. All three houses were in very good condition.

Filipa · 16 March 2026

★★★★★ 5/5

Google

Very helpful agency. Great communication, supported me through the process. Thank you Rachel for excellent service levels.

Gary · 21 December 2025

★★★★★ 5/5

Google

Excellent service from all the team, Alice in particular. Have already recommended them to family.

Mark · 10 April 2026

★★★★★ 5/5

Google

The viewing Megan Kennedy provided was excellent. She was very friendly and knowledgeable, able to answer all of our questions!

Vic · 16 February 2026

★★★★★ 5/5

Google

We couldn't have asked for our sale to go more smoothly, Alex was so great at communicating with us throughout the process and guiding us through the parts we were unsure about. Everyone we have dealt with has been fantastic and I would highly recommend Gray & Toynbee to anyone buying or selling property. Thanks for making a stressful time so much easier than it could have been!

Kirsty · 17 July 2023

★★★★★ 5/5

Google

We found Megan very pleasant to deal with, very efficient and gracious.

Vinesh · 16 March 2026

★★★★★ 5/5

Google

We are happy with G & T's service. The person handling our account is very efficient and responsive. He keeps us informed of any significant matters as well as passing on any comments,views etc of the tenants. He is in regular contact with the tenants which we also think is important.

Jonathan · 12 January 2026

★★★★★ 5/5

Google

Excellent service. Made selling our house so easy and stress free. Thank you to Alex, Alice and the team.

Paul · 11 August 2025

★★★★★ 5/5

Google

I’m so glad we chose Gray & Toynbee to sell our house. Alex was professional, knowledgeable and a pleasure to deal with - the complete opposite of my previous experiences with estate agents! Alex and Keisha communicated clearly throughout the process and did a fantastic job of dealing with issues as they arose. I would highly recommend them.

Kay · 14 December 2023

★★★★★ 5/5

Google

We had a lovely viewing with Megan who was incredibly kind and helpful.

Kourtney · 16 February 2026

★★★★★ 4/5

Google

Excellent service from moment of first meeting to completion. Staff most professional offering sound advice and support and always felt that our interests were at the forefront. At all times they kept us updated on developments which reinforced our confidence that we were being looked after. Would certainly recommend.

David · 14 December 2025

★★★★★ 5/5

Google

We had to switch to Gray and Toynbee as it turns out it really does matter how your property is marketed and staged, and how hard the team work to arrange viewings! Great negotiation and response time, and considered advice and support throughout. Have already recommended!

Lucia · 22 December 2025