Trusted Agent profile · Camberley
★★★★★
1,820 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,820 reviews on three platforms, including 386 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camberley.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat service
great service, super helpful and ready to answer all questions
Dear Mariana FerreiraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat communication
Great communication. Happy to answer any questions I asked feel happy that they will see through till the end.
Dear Julie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAppalling service from the start
Appalling service from the start, felt very let down and lied to. Will never use Roman's again
Dear Becky Cox,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat Support!
Romans were amazing at helping myself and my partner find our first home! Mark supported us every step of the way, we couldn’t have asked for a better experience! Thank you Romans!
5/5
TrustpilotAston did our property visit the other…
Aston did our property visit the other day. Very polite and professional, visit didn't disturb our family time.
Dear Daniela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotViewing with Ema
I really enjoyed the viewing provided by Ema!! She gave us lots of useful information and was very quick to respond!!
Dear Begonia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotThe staff was never responsive
The staff was never responsive, absolutely passive and totally opportunistic. First to take money, last to fix the issue. Absolute scam!Terrible service!
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotThanks for "Kimberley Garcia Jones"…
Thanks for "Kimberley Garcia Jones" for all help and support that provided me
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic service..
The staff at the Romans, Caversham branch go that extra mile to ensure a positive outcome for all transactions.Very professional, caring and supportive.Always use this company for a service that will not be surpassed.
1/5
TrustpilotTerrible and untrustworthy estate agent
Terrible and untrustworthy estate agents, after leaving they then make up lies to try and steel your deposit money, Should be reported to trading standards!!
Dear ElizabethWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHave received clear and helpful advice…
Have received clear and helpful advice and been kept in the loop throughout the process to date.
Dear Giles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotReally Happy with Kimberley Garcia (…
Really Happy with Kimberley Garcia ( Property manager)..Always very helpful & reliable.. Looking after our property & tenants very well...Landlord :)
Dear Maisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEveryone was professional and friendly
Everyone was professional and friendly. They have years of experience and are well thought of. I would really recommend highly.
Dear Polly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProperty visit
Had a property visit by Aston Busby recently. Was nice to meet them, and everything went smoothly.
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHave never seen rudeness like it!
Have rented from Romans in Winchester for 5 years, worst company I have ever letted from. Useless, rude, and unhelpful. Steer clear if possible.
Dear RyanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleHad a great experience with Romans Camberley. Shevaughn McBeath is a pleasure to deal with, deserves 10 stars.
Dear Hennie Van Den Berg, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
1/5
TrustpilotProspective tenants - run!
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques. In essence, if you have any genuine problems, you're on your own. How they operate is morally quite wrong. Prospective tenants - run!
5/5
TrustpilotRomans team been an excellent support
Romans team been an excellent support, when searching for Rental flat. Mr.shangharsha and Team been a great supportive and guided in each of the stage until I finally settled.I recommend Romans to the rental flat aspirants.Thank you.
1/5
TrustpilotWorst lettings company out there
Worst lettings company out there. Downright liars. Making up stuff and threaten you (landlord) if you are trying to terminate their lettings contract. They terrorise landlords who choose to appoint their own subcontractors and make life difficult for those subcontractors trying to put them off so they can take the business. Wholly unprofessional outfit operating on the very edge of the law.
5/5
GoogleCharlotte was really helpful and organised in helping me arrange everything with my new rented accommodation.
5/5
TrustpilotGreat service, no complaints.
Ema and Molly and the rest of the team were very helpful throughout the renting process. Great service all around. Highly recommended.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotHad fantastic and professional services…
Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotRomans Tilehurst have been excellent
Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.
Dear EllenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFast & professional (Lower Earley Romans)
Recently moved on a very short deadline, Romans facilitated a very quick turnaround on viewings, tenancy documents and referencing. Very friendly agents.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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