Romans Camberley reviews

★★★★★ 1/5

Trustpilot

avoid this agency if you can

Request to all tenants.. Please try to avoid romans letting agency. They are the most unprofessional and money grabbing agency I have ever seen in my life. First they will charge enormous amount for doing nothing basically. They will try to add extra charges once you have confirmed the tenancy. Also they would be creating trouble when you are moving out by creating incorrect inventory checks which results deduction from your deposit. Also they will be thorough unprofessional. In my case the inventory check out fee was supposed to be paid by them, but each of them was asking for the same money from me. I had to send my original confirmation mail to each people to void that. AVOID AVOID AVOID this agency.

A · 3 October 2018

★★★★★ 5/5

Trustpilot

Thankyou Romans for your support for 26 years…

We have been renting with Romans for 26 years. In the whole of the time the interaction has only been positive, Any repairs requested have been dealt with quickly and efficiently. In recent years our property has been managed by Denise Hurn who could not have been more helpful and efficient,

Tony · 19 October 2023

★★★★★ 1/5

Trustpilot

Awful, do not use!

Romans are shockingly poor and can not stress the need for people to avoid them enough.Im a Landlord, my property was rented out through an agent (Bramptons) they took over. The local staff are good, polite, helpful etc, but the centralised property management team are awful. They have charged me incorrect fees in multiple years (which i know has happened to other people so is not just a one off as they have tried to claim!). They will chase you for payment relentlessly but as soon as you raise a query go very silent.Poor service on check-out which has meant i am directly dealing with an irate ex tenant wanting their deposit back, but have no liability report to confirm deductions. Apparently they sent the check out company the wrong report, so they got confused and couldnt prepare the report. No offers to resolve the issue, take weeks to reply etc etcSteer well clear.

Sasha · 13 August 2018

★★★★★ 5/5

Google

We would like to thank our Lettings Advisor Barnaby Coles for his cooperation and professional service regarding our new home in Frimley. It really has been a pleasure dealing with him. Kind Regards, Zlatina Karaulanova & FamilyPositiveResponsiveness, Quality, Professionalism, Value

Z · 17 June 2021

★★★★★ 1/5

Trustpilot

Attrocious

This letting agency are quite frankly atrocious. Avoid at all costs. They take ages to fix issues. They have an app to report issues, but nothing happens and they don't communicate with you and wont return calls. They keep switching letting management point of contact, so you never know who to speak to. Then when it comes to moving out they will only take the deposit in one lump sum. However will return it in instalments. They also kept adding costs to the original agreed inventory list deductions. I cant warn anyone enough about this company as a letting agents.I am a landlord myself and I know what to expect from letting agents. This company is not anywhere near the required standard.

Rob · 1 August 2018

★★★★★ 5/5

Google

We experienced a very good service from the very beginning. We advised what our requirements were and they kept to the brief and even found a property before it had been advertised. Communication by email was very productive with all contacts throughout the process.

Christine · 17 June 2020

★★★★★ 5/5

Google

Very impressed by the Romans Lettings Team Camberley, in particular Sarah and Shona. Thank you for dealing with our move so promptly and efficiently after a bad experience with another lettings agency.

Farah · 18 June 2018

★★★★★ 1/5

Google

Whilst dealing with Romans we was shown around a place by Oliver who told us that he had never visited the property before so came across very informative and unprepared, he told us that 4 other people was viewing this place so we had to make a rushed decision by 3pm in which we did so after viewing the property at 1pm, we was very interested so we put an offer in to Sarah. Sarah then told us that she would let us know the outcome by that following afternoon, we heard nothing?! Then sending her another 3 emails the next day asking about the outcome by two different people she ignore us, for us to find out online that it had been let agreed by someone else. Would never bother with them again, I think they are complete time wasters and found this very rude. To not even let us know the outcome after everything is very highly unprofessional and sad.

Courtney · 18 June 2018

★★★★★ 2/5

Google

Not great... We put our property on the market as we had found the ‘house of our dreams’ in our perfect location so wanted a quick sale to prevent us from losing the house. Romans came and valued the property and advised that an open house was the best thing to do despite the market being slow. We filled in a questionnaire and talked Lyndon who had done the valuation through the property to ensure they had everything for the open house. As it turned out a viewing went in before the open house and Matt turned up to conduct it... following the viewing we got a call from him asking all kinds of questions, all of which had been answered on the questionnaire and he even asked, after the people had left, how to get in to the partially converted loft, one of the houses selling points, funnily enough we didn’t see those people for a second viewing! On the day of the open day which had been advertised on Romans website I came home 6 hours later to find the back door open... people had been invited round to our house with all our belongings in, checked it all out and then been given an open door to come back and help themselves later. Seriously unimpressed but thankfully all was fine. Following these mistakes and me expressing how appalled I was with the service so far three estate agents came to the house to have a walk through which was positive. A couple of days later, I had a meeting with Romans again and was advised we should lower the asking price by £30,000!!!! We were shocked to say the least and not impressed... we put the property on the market at the initial asking price on the recommendation of Romans to then be told a week and a half later that we were asking too much! We reduced the price as we were keen to just sell and a few more viewings went in, eventually two offers were made... we asked Romans to get us the best price but after 5 minutes of trying were unable to negotiate with either party so we accepted the first time buyers for obvious reasons. From the moment we accepted the offer Romans couldn’t have been less interested... too busy to do a follow up viewing to introduce us to the buyers so we had to just meet alone. No further information about the process, even getting closer to completion! We got a call the afternoon before completion asking about keys etc... we just told them we had sorted it all with the buyers as we weren’t really left with a choice following their radio silence. To top it off, on the day of completion we had three calls from three different people to tell us we’d completed and ask us what we wanted to do about the keys... no communication between each other at all. All in all an uninspiring experience for which we got charged 1.2% plus VAT so just over £5k... more than we paid our solicitor to deal with the sale and purchase of both old and new homes. They wanted 2% but thank goodness we negotiated them down!! I’d like to think there is better than this out there...

Jack · 18 June 2018

★★★★★ 5/5

Google

Outstanding service. Shona Rogers was particularly helpful and viewing properties became less stressful. Calls always returned in good time and nothing was ever too much trouble for her. Highly recommend Romans Camberley.

H · 18 June 2018

★★★★★ 5/5

Google

Charlotte did a great work. Despite it was hard to get me by phone, she did very much to organize all viewings, and she updated everything by mail in time, so there was never any Problem, especially when viewing a lot of properties in a short period of time. The whole Team in Camberley did its best for me and finally i found a nice flat so i can move from Germany over here. Thank you very much for this!

Thomas · 18 June 2018

★★★★★ 1/5

Trustpilot

Worse than poor.

We were tenants in a property that was managed by another company that was taken over by Romans. Once we switched to Romans, they were terrible. Not addressing any concerns or issues we had. It took them 3 months and the threat that we would carry out the work ourselves and deduct from the rent to fix a tap! They are attempting to take large deductions from our deposit and their complaints procedure seems to be just a way to make excuses and misrepresentations. They have no problem being untruthful and even when shown the facts do not accept responsibility. Nothing ever got done, even providing the necessary minimum legal requirements such as addressing problems with the property or even providing a CO detector or advising that the landlord lives overseas. Please avoid if you’re after a decent service as a tenant or landlord

Tarek · 12 June 2018

★★★★★ 5/5

Trustpilot

Early thoughts

I'm only my first week into my tenancy but after reaching out to Roman's and Aston specifically regarding some snags and maintenance issues, the response has been positive with relatively quick responses.

Buck · 19 August 2022

★★★★★ 1/5

Trustpilot

WORST ESTATE AGENTS

AVOID AVOID AVOID!!!!!!!! please read my experience down below and stay far away from ROMANSHonestly the service was unacceptable and so poor, I would give 0 stars if I could!I moved in December 2016, prior to signing the documents they agreed that broken bathroom floor tiles would be fixed in the new year.... they only fixed them 6 months into my tenancy. Absolute douchebags. Imagine - i was using an unsafe bathroom for 6 whole months because of their incompetence. I had to get the council involved and only then they took it seriously.Once they got their money - mind you they nag nag nag you for it, constant stupid emails - they just stopped caring. They email 2352 times for you to pay the fees (pre-tenancy), but when you have a genuine HEALTH & SAFETY issue theyll reply in 2 weeks timeABSOLUTE FARCE!!! avoid themTHEY EVEN BREAK THE LAW. honest to god i have a right mind to sue for damages due to a breach of contract:So before I moved in I asked them to get the landlord to sign a contract saying utilities (water, heat, council tax, electricity, broadband) would be provided and included in my rental payments..... i was /(we were) without internet for over 2 months, and the whole household asked over and over again for them to fix it.They kept stalling and stalling and shifting the blame to others, from the landlord to a property manager to virgin media. I asked them can they fix it or ill be forced to deduct a portion from my rent next month (baring in mind it was 2 months without internet). Eventually they didnt listen and i withheld 4% (A MEASLY 4%!) from my rent, even after ample warning. They did not provide a service that they are contractually obliged to(!) so why would i pay for it?Do you know what they did? Deduct it from my deposit upon vacating! The nerve!!! On top of that, when leaving the godforsaken place I hired a professional cleaner to clean the place before checking out the next day, i had a real invoice and everything.They deducted £115 from my deposit to 'clean' the place, like i didn't already pay for this?? C*nts.THEY DIDNT EVEN SHOW UP ON THE RIGHT DAY FOR MY CHECK OUTHOW DO THEY EVEN HAVE JOBS! AVOID AT ALL COSTS

Rafi · 10 May 2018

★★★★★ 5/5

Trustpilot

Jonathan was amazing and a big help. Everything went smoothly

I will definitely recommend Romans- Wokingham and Jonathan who make the things running so smoothly 👌

Ramona · 20 May 2025

★★★★★ 5/5

Trustpilot

We are renting with Romans for more…

We are renting with Romans for more than 5 years and Happy with the service they provide, especially from Stacey Cowap, always helping with our requests.

Thais · 22 March 2023

★★★★★ 5/5

Trustpilot

Friendly and efficient

The team at Lower Early Reading have been very helpful to us over our last three rentals. We have only had a couple of weeks between each tenant and they have always got us the best price possible.

Shirley · 4 October 2021

★★★★★ 1/5

Trustpilot

having bought sold property 3 times in…

having bought sold property 3 times in my time, I have not came across a more Diss -organised company Being ROMANS ALDERSHOT.They talk bell & whistles but play a broken flute - terrible.16 viewings no one local,1 offer !!! of which went pear shaped due to a manager not doing what his title states MANAGE!.Excuse after excuse over what there customer feedback per viewing,I have previous sold with bridges past 2 sales of property & wished we had with previous as now, lost our original new home we wanted to buy due to Lack of salesmanship.ADSVISE talk to other estate agents read there reviews & don't take any bull selling, There are better companies out there offering the same but a more professional service, Do not fall for the same bull as we did.

Steveellam · 5 April 2018

★★★★★ 5/5

Google

I popped in and spoke to a lady called called Courtney, she was very friendly and assisted me as much as she could.

Gareth · 17 June 2023

★★★★★ 1/5

Google

As I understood they will not choose you if you want to pay classic deposit and you don't want to pay non deposit option. Maybe l am wrong, but lf not, maybe this review will help to someone to get property from them, cause properties they have are in good condition and in good location.

Ksiusha · 17 June 2023

★★★★★ 5/5

Google

Fantastic service and a very special mention to Alfie Caudwell who was super friendly, efficient and extremely helpful with the nerve-wracking task of buying my first home - highly recommended!

Charlotte · 18 June 2019

★★★★★ 4/5

Google

My service from Romans has been excellent. Charlotte Wild found me a new property quickly and was friendly and very efficient with the administration. Joanne Grounsell carried on the efficiency which saw me in a new home much faster than I had originally anticipated. Thank you!

Sarah · 18 June 2019

★★★★★ 5/5

Trustpilot

Great service from Amy at Romans Bath

Great service from Amy at Romans Bath. Was able to sort out my delayed rent payment query in minutes. Always a good experience with these guys.

David · 15 March 2023

★★★★★ 1/5

Trustpilot

Just awful - stay away if you can

Just an awful group to deal with. Tenants interests are not looked after. They are all about the money and what they can make at each and every opportunity. Romans do not care that tenants have lives, work and children to look after. Terrible communication standards. I have been nothing but a perfect tenant for over 5 years and feel betrayed. I will never use their services again - no matter how desperate. I am too scared to make an official complaint as I do not want my references affected.

Gina · 17 October 2017