Trusted Agent profile · Camberley
★★★★★
1,821 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,821 reviews on three platforms, including 386 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
TrustpilotShannon
Shannon Is Excellent very Professional and friendly to deal withAllways friendly and very helpful Complete Pleasure to Communicate with People like this make a busines A Pleasure to deal with
Dear DeclanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans has good tools and processes to…
Romans has good tools and processes to make evrything go smoothly.We have been dealing with Nathan from the beginning and he has been so nice and helpful.We look forward to moving into our new house.
Dear Alexandra,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAppalling company
Appalling company, they have messed me about for 5 months reduced the price of my property without my permission then agreed a sale price well below my reduced price and put sold on their sign. James the manager is full of waffle informing me he’d get the property I was buying reduced to !!!! It would then keep this buyer on board, I said that was undare but they did it anyway. When I found my ideal next move the time came to instruct solicitors and proceed with the sale we called but rarely got our calls returned ...when they did eventually call me 3 times with silly reasons my buyer couldn't proceed yet 1 away with his children 2 away with workFinally they were sorry but he’s going back to his wife5 months of having "sold" on my house to now having to start again IT WILL DEFINITELY NOT BE WITH ROMANS: they lied to cover their mistakes all through the time you are dealing with them They are now under investigation it was shown on South today !!
5/5
TrustpilotVery happy with the work of Isabella York
I have been very happy with the work of Isabella York. She replies quickly and has been very responsive to requests. Things get done and this is the whole point of using a managing agent.
Dear Alan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAwful estate/letting agents
Roman's Woodley Berkshire. Worst letting agent I have had the unfortunate opportunity to deal with. It is my belief they employ practises that are of no help to members of the public when it comes to renting a property.
Dear StephenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotDefinitely the worst estate agent
Definitely the worst estate agent. I was looking to purchase a flat in a different town (Basingstoke). We had 2 viewings booked. When we got to the property, the tenant was surprised because she was not notified that we were coming. For the second property they didn't have a key and they didn't know where it was. They promised a call back. After 2 weeks of waiting I called them to check on it and they still didn't have a key and they promised another call back. After 3 weeks of no calling, I called them, they promised another call back. I feel I need to chase them that I want to buy something and even then they do not do anything to take me as a buyer. I am not sure how they make their profit, but not with great customer services, for sure.
1/5
TrustpilotAttended an auction run by Romans…
Attended an auction run by Romans today. Beforehand I was told by a Romans employee that properties are typically going for auction at the moment at around 10% above the guide price. Result? Every lot went for about 30%-50% above the guide price. Thus, a 200-400% lie(?) to get you in the room and wasting money on surveys.Had you won you'd have to pay over £1000 in "auction fee", if you bought 5 times, you pay the fee 5 times!
1/5
TrustpilotRented a house through Romans
Rented a house through Romans, wasn’t professionally cleaned and had damages that weren’t fixed before we moved in, Romans didn’t even do a routine check like they are meant to. Since leaving the property Romans have tried to charge us for everything that was wrong when we moved in! Whenever we complained nothing was sorted. We are now having to follow a long and painful complaints process while I’m heavily pregnant to fight for what we don’t even owe. The Reading Romans branch were not interested and just passed it on to a debt company. Romans do not look after their tenants and it’s all money money money. Most unprofessional company I have ever come across. My advise would be to avoid!
1/5
Trustpilot1 star is generous
1 star is generous. Whilst the estate agents are OK at best, the property manager, Caroline Hay, is less than useless.It was a condition of my lease that certain repairs were to be made, it is now about 2 months later and I still have a broken balcony door leaving the lounge unsecure with the cold winter air entering all day long.Add to that aspects such as faulty wiring, outdated heating and mould I would suggest any potential tenants and landlords stear clear of Romans
5/5
GoogleA huge thank you to Alfie Caudwell! Always been so helpful and available from beginning to end, until we found a property! Romans Cambelrey - you've got an incredible member on your team!
5/5
TrustpilotAs a Tentant
As a TentantMy experience with Romans has been great on the whole. Most notebly conversations over email or phone have been resolved in a fashionable and polite manner when I have spoken to Stacey Cowap
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleShevaughn McBeath was brilliant. Saw an advert, called Roman's and was answered straight away. Had a viewing hours later and aiming to move in next week. A really really slick process and great service. Many Thanks
Thank you so much for leaving such a fantastic review for Shevaughn - we are really pleased you've had a great experience with Romans so far! Wishing you all the best with your move :) Sarah Hood, Assistant Lettings Manager
5/5
TrustpilotFantastic job. Keep it up
I have been using estate agents for years to let my properties and I recently found Roman and they give the best rate with the best service. Hettie and Ema have always been prompt in responding to my emails and queries with satisfactory answers. We had not been able to let the property and they went through a list of what needed doing in order to promote the house and it worked! It was let within the first viewing. They both have always been on hand and ready for anything including picking up the keys from my house and giving me a lift to the house for our appointment when my car was in the garage, Absolutely helpful with fantastic results. I certainly cant find any letting agent to top that. Keep up the fantastic work. Sam T
1/5
TrustpilotI would actually give them no star
I would actually give them no star, even minus star! Had the worst experience renting with Romans. They are nowhere near professional. They probably don't even know the word 'professional'. After living in our flat for a few years, we were told that we could not stay anymore because the letting agency/landlord did not want to pay for an HMO license. So we started looking for other places. Then they unsurprisingly changed their mind and would like us to stay again. But they messed up with obtaining an HMO before the deadline. So we were kicked out eventually. During the last few months, they had been extremely horrible and unprofessional! On the day when the photographer was supposed to visit and take photos for their new adverts, I called to say I would not like them to visit anymore. They agreed to cancel the visit. But in the end, the photographer still visited when I was not in. They not only took photos, but also hid my dirty laundry under my duvet and made my bed. What a great person! I need more people like this to come to my flat and make my bed without my permission! It was not until we questioned the letting agency, they apologised that they could not reach the photographer on the day. Apparently someone is very good at their job! So if you would like to be kicked out just because someone does not want to pay a little bit extra money for a license, or, you would like someone to make your bed without your permission, then Romans is your best and only choice!
5/5
TrustpilotFrom start to finish the whole team at…
From start to finish the whole team at Romans Swindon have been ace to deal with. Most recently I've been looked after by Danie Brock who has been a pleasure to deal with, helpful and super professional.
Dear Chris Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotTerrific landlord support
Jackie at the Bracknell office went above and beyond to ensure the continued safety of my tenants by organising a fire detector while the current detector (under warranty) is replaced by the manufacturer.
Dear StephenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWithout a doubt the worst experience I…
Without a doubt the worst experience I have had with a property company - both Sales and Lettings. Gross negligence from start to finish. As an overseas Landlord I was sold the “fully” managed service. Well what a fool I was, the tenant missed 3 months rent, Romans didn’t even mention it, I flagged it to them!! I served notice, tenant scarpers and leaves the place in a mess. Romans contributed NOTHING to the whole process - in fact they let it happen. Beyond, and I mean way beyond terrible, please please please do not give this company your hard earned money!
5/5
TrustpilotSatisfied Landlord
I have been a customer of Romans of Reading for 10 years and am very satisfied with their property management service. Kimberley Garcia Jones from the Reading PM department always answers my emails quickly and is pleasant to deal with.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotReally great viewing from Saffron…
Really great viewing from Saffron Willmott! Very friendly and makes everything very clear
Dear Samuel WhitbyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy experiences of dealing with Kimberley Garcia Jones at Romans
My experiences of dealing with Romans through Kimberely Garcia Jones have always been very good and I am happy with the service I have received since she has been looking after my rental property.
Dear Sean,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans have been really helpful in…
Romans have been really helpful in finding our first property with a team of proactive people. Amazing sales team which supported us throughout the process of buying. Had a great experience with them and would highly recommend them.
Dear Zarish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotThe experience has been really great…
The experience has been really great since day 1. Our lettings consultant Sang, was very helpful, kind and on time at our appointments. The letting process was fast. They have a good web where I can see my payments, I can ask for repairs and ask for help. I fully recommend Romans.
5/5
TrustpilotKerry and everyone helped me hugely in…
Kerry and everyone helped me hugely in locating a property perfect for my requirements. Also helped with finding the new tenant taking over the property that I was in. Incredible service thank you
Dear Grahame RobertsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAbysmal service and terrible company
Since Romans took over managing our property we have had terrible service, and certainly not what was expected from how they portray themselves on the website. So Caveat Emptor when letting through this company! Their communication is poor ignoring many of our emails. Our property manager has either not been properly trained or is just inept. They have no senior directors prepared to answer our complaints and these were just handed down to more junior staff. The lack of service has cost us dearly in terms of money and time and we are not using them anymore.
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