Trusted Agent profile · Camberley
★★★★★
1,822 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,822 reviews on three platforms, including 386 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
TrustpilotI want to rate Kimberley Garcia Jones…
I want to rate Kimberley Garcia Jones from Romans as 5* because of amazing response time and resolution time. Thank you Kimberley Garcia Jones for extraordinary support and out of the box thinking demonstrated always.
Dear Yogesh,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmy is a wonderful professional who…
Amy is a wonderful professional who truly puts the client's needs first. She is quick to respond and gives you all the information that is needed. Wonderful experience!
Dear Aida AbdikogluCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans and Partners is an excellent…
Romans and Partners is an excellent property managing agent. In addition to its professional services, it always put clients' interest at highest priority and provides its clients with timely, honest advises. I am so fortunate to partner with this company and hand over my properties to manage by this company with peace.
5/5
TrustpilotSpeedy reletting and the right level
My property will become vacant in a couple of weeks and Anais Payne was able to find an excellent tenant at the right rent level with the minimum vacant period.
Dear ConstantineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI've been a tenant for more than 18…
I've been a tenant for more than 18 month now, and Romans are managing the property they have been great, especially Kimberly Garcia from Reading branch our property manager.
Dear Mustafa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Taylor for all your help
Thank you Taylor for all your help, you made the process so easy and smooth and found me some great tenants. Very professional. Would recommend you and Romans.
Dear Adam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotUnpleasant experience with Fleet…
Unpleasant experience with Fleet branch, placed an offer and was accepted, aware this wad subjected to the seller finding new place. Sales there are more interested in referral fee for solicitor, survey, asking me why I didn't proceed the survey after offer being accepted. No buying property experience before, I quickly arranged my surveyor to do the survey and thought this will proceed further. Came back to me legal process will not happen after seller find the new place. Have been asking for the update time and time, no more update and I have to search another property. Waste my £650 for the survey, totally unprofessional.
Dear Liam W.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotTaylor Hepworth - excellent
Taylor Hepworth has been excellent, really explained well how my property can be let. Found me some great tenants in such a short space of time. Would highly recommend.
Dear James Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThanks to Mo for Excellent service
My property manager, Mohammed Rajpute provided me with first-class service. If there were any repairs to be completed, he promptly acknowledged the request as well as kept me informed about when contractors will be coming or getting in touch with me. Mo has great communication skills and is fantastic at keeping me informed. He always emailed me with an update or if there was something more urgent, he always rang me and told me about any issues or requests. If I left a message, he would always get back to me unlike my previous property manager from Romans. In my opinion, Mo is a great asset and a credit to his employer. Thank you and I wish him all the best in future endeavours.
Dear ViktorijaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotSkye was assigned as the property…
Skye was assigned as the property manager for my let out property recently. He was very responsive and followed up things very well. He was much better than many previous property managers. If Skye had been looking after our propertyich earlier, I would give a higher rating.
1/5
TrustpilotRomas - apalling experience
This is my first review with one star. Unfortunately, I had an appalling service with Romans Bracknell store. I made a viewing on 6th October 2022. The appointment was at 5pm, I was there at 16:50 , they came from Romans, they didn't have the key for the house, the current tenant was late 5 minutes, he literally came at 17:05 but unfortunately from Romans they didn't even wait for 5 minutes and they left. I managed to pop in later I liked the house and I placed an offer the following day. It was accepted from the landlord and I have been asked from Romans to provide holding fee of £323.08. I was punctual I popped in to Romans Bracknell and I proceeded with the payment of the holding fee. Since that day they disappeared. I emailed them several times, to ask them about the update of my application, I called them several times without answer, I left messages on their answering machine, they didn't get back to me. It took two weeks after my viewing to hear back from them asking my guarantor to provide documents for credit check. My guarantor sent the documents immediately. They got back to me on 14th November!!! after more than a month!! Two weeks before my moving date.I received a phone call from Romans Bracknell that my guarantor has been declined!I asked them back my holding fee for their appalling service and all the inconvenience they caused to myself and my family and they deny returning my holding fee. I would strongly not recommend this agency to rent a house, I am sharing my disappointment for all those who are thinking of doing business with Romans.
Dear Mrs Manto Sotiriou,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotChristine Lancaster, Romans Branch SwindonJust want acknowledge how grateful I am…
Just want acknowledge how grateful I am with the support and empathy given by Christine Lancaster, Romans Swindon Branch, Christine has been amazing at a really tough situation,
Dear Dee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and friendly staff
Helpful and friendly staffSaffron and Hannah have both been really helpful in identifying suitable properties we may be interested in, arranging viewings for these and answering our questions. Quick and polite communication. Also, I appreciated that Romans letting agency were happy to conduct virtual viewings, which really helps when relocating from beyond Bath.
Dear MarianneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah and Saffron a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotWorse letting dept I have ever come…
Worse letting dept I have ever come across. Had nothing but problems with the landlord and the staff were then helpful but most of the time they didn’t return calls etc. The inventory at check in clearly stated there were weeds in the garden, yet they have deducted money from our deposit for a few weeds. Garden was given back in a better state then we got it- surprise that now despite an email and phone call not heard from them. Do not rent from Romans-terrible service
5/5
GoogleWe have had quite a few property managers throughout our 12 years renting our home through Romans, but Wendy has definitely outshone the others. She has always been friendly and professional. Thanks Wendy. XxPositiveProfessionalism
Dear Emma, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotNice agents, great service ❤️
Absolutely the best estate company I have ever dealt with. Very professional, experienced and helpful agents.Sometimes moving house can be overwhelming but Amy, Saffron and Hetties were really helpful and made the whole process smooth and easy.Me, my partner and our little dog are really greatful for all the support received.Highly recommend!!!
5/5
TrustpilotLetting with Romans Estate
Letting with Romans Estate and Lettings Agency was seamless process. Anais was very polite, obliging and quick to answer any questions we had. She was particularly helpful at mediating between the landlord and us.
Hi Klaudique, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!
5/5
TrustpilotWe would like to thank Romans
We would like to thank Romans, more particularly Lorraine Eivers, our Romans move manager, for her continual persistence and caring response and support throughout the difficult process of purchasing our home. She was always reassuring and had an efficient way of staying informed and connected. Thank you Lorraine!
5/5
TrustpilotThe perfect experience
The perfect experience. Quick appointment to value the house. Got a valuation 10’s of £1000’s higher than anyone else. Made the sale within 3 days of going on the market therefore Romans making us money. Communication was excellent. Any unanswered call was returned within an hour. Emails always answered but most of all, honesty. They were honest about everything. Whatever they said they would do they did and we really felt they fought our corner and represented us. We were their priority. Would definitely use again. The people we felt with were Stephanie, Sapphire and James. Great team!
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf I could put zero stars I would
If I could put zero stars I would. My renting experience with Romans has been by far the worst of my life (including university rentals).When we first moved in we had no heating or hot water and no use of the oven. It took them three weeks to resolve these issues. Then just a few weeks later the boiler broke again, the contractors recommended replacing it, but instead they fixed it (which is fine), but this took another three weeks.Then there is the state of the feature wall in the living room, with wallpaper hanging off, damaged walls and stained carpets throughout. None of which have been repaired even three and a half months into our tenancy.I couldn’t recommend any aspect of Romans to anyone.
Dear Marcus,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleRhiannon has helped us from viewing the property to being the main point of contact throughout the process and is extremely helpful. They have done everything in their power to help make this process as smooth as possible and I would definitely choose Romans again for a house purchase!
Dear Annabelle Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans made my move easy and straight forward. Constantly updated with the progress and helped with each step along the way. From the viewing to getting the keys, everything was really well managed and special thanks to Charlotte Wild who managed my move. Really appreciate all your help!
Hi Tom, we are very happy to have provided you with such a positive experience! I will ensure I pass along your comments to the team at Camberley and in particular Charlotte to make her aware of your thanks and appreciation. We sincerely thank you for the positive review and if there is anything we can do to help in the future please do not hesitate to get in touch. Kind Regards Joe Gilliland Customer Care Manager
5/5
GoogleThank you to the excellent Lyndon Farrar who looked after us really well. He was brilliant at keeping me informed and was always a trustworthy, prompt, friendly voice at the end of the phone - particularly important as we were selling at a distance on behalf of elderly parents. His knowledge of the market and local area were vital. Romans weren't the cheapest, but the service was thorough and reassuring. Lyndon's advice to get the house advertised between Christmas and New Year was spot on. The sale has gone through as quickly as it could have done at a tricky time for the market generally. Thank you, Andrew - a happy customer.
5/5
TrustpilotNathan Poulter
Nathan Poulter was fantastic and helped us entirely throughout the whole move. He made us feel welcome and that he and the team were doing all they could at every stage. Thank you
Dear CerysCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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