Trusted Agent profile · Camberley
★★★★★
1,821 reviews across 3 platforms
122 London Road, Camberley, GU15 3TJ
Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,821 reviews on three platforms, including 386 Google reviews rated 4.6.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
5/5
TrustpilotDonna the amazing property manager
Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly. And because of her, I'd really highly recommend Romans. Thank you so much Donna.
Dear Yanyanis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic service buying our first home.
We used Romans Sandhurst to buy our first home recently. Despite the on-going coronavirus situation, Tom and the team kept us informed with what was going on. We were getting very little out of our solicitors and Tom always went way and above for us. Great customer service and was very impressed with the overall experience.
Thank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team
5/5
TrustpilotGood experience Response times to calls was good
Response times to calls was good. Even if Ian was not around there was always someone available to assist. I was kept in the loop. Also, being very local meant I could easily pop in for information/updates where necessary. Fee policy was clear
Dear WendyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFantastic experience…
I had a fantastic experience with Romans Estate Agency in Caversham during a recent property viewing. A special shout-out to Ayse Yerlikaya, who provided exceptional service and valuable insight into the property. Her professionalism, knowledge, and friendly approach made the entire process smooth and enjoyable. I highly recommend Romans and Ayse for anyone looking for a great experience in property viewings.
Dear FonsecaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAll what I need from the first visit
All what I need from the first visit, Romans Reading.Thanks Chloe and Ninda for all your support.
Dear AhmedCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Chloe and Ninda a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleFriendly, professional and responsive staff. Kept me updated all through the process which was very quick. The call backs and follow up is top notch Well done guys Am very impressed
Dear Uchenna Anyakora We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotRomans have been excellent
Romans have been excellent, especially the sales manager Daisy and her team, they made the selling process seamless and we are very grateful for all their efforts. Also the move manager Lorraine Eivers was great, she was constantly in contact, updating us on a regular basis. Romans you have been great, if we ever move again we will be back!Thanks Mark & Kerry
5/5
Trustpilot5 Stars for Romans Lower Earley
I would recommend Anthony Parker and the lettings team at Romans Lower Earley Branch. Anthony was very professional and informative during our viewing. He was friendly, patient and helped me through every step to securing my property. As a woman and carer he treated me with respect, understanding and courtesy.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotOutstanding service
I can't express how grateful I am to Nathan, Steve, and Mark for their exceptional help in finding me the perfect rented home. I was in a really difficult situation, and while most estate agents wouldn't assist, the team at Romans went above and beyond to support me, taking a genuine interest in understanding my circumstances. Thank you so much for your outstanding service!
Dear OliviaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Tilehurst team a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotWorst agency we have worked with among…
Worst agency we have worked with among several up and down the UK.There is little interest shown by anyone from Manager or reps and no continuity with anybody.No use of mobile phones so only messages can be left and return calls are few and far between.Success rate has been nil so moving to another agency.
5/5
TrustpilotLisa Fazal
Lisa FazalLisa have been our property manager for a few years now shes absolutely amazing ,she response very quickly and does her best to resolve any issues straight away. 10 out of 10!!Thank you Lisa for your amazing work.
Dear MonicaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDonna, Marie is most helpful and efficient
Donna, Marie has been most professional and effective when dealing with the case of my washing machine which broke down. At every stage she communicated what was happening and made it easy for me to get in touch with her. I am so grateful for her help
We appreciate your positive review about your recent experience with us!
5/5
TrustpilotWonderful
Romans have been utterly brilliant from start to finish on my recent move. They have been helpful, polite and professional every step of the way! Moving is an experience that can be filled with such anxiety and stress, but it’s not been that way at all these past weeks. This is thanks to Barnaby (Camberley branch) with the viewing, Sarah (Camberley branch) as our main point of contact who has gone above and beyond, and Courtney in the final stages from Head Office in Bracknell. Thanks to you all!
5/5
GoogleCourtney and the team has been of real help in getting the tenancy sorted. Hasn’t been easy but she was really helpful, hats off to what she helped us achieve. Cheers to that, the Stan’s.
Thankyou for leaving a review for Courtney. She works exceptionally hard to ensure that everybody has a positive moving experience! We hope you're settling in well to you new home :) Sarah Hood, Assistant Lettings Manager
5/5
GoogleI would like to write a review for Wendy Bennett. Wendy is incredibly helpful, always responds quickly to my emails and provides really supportive and useful information. Her attention to detail and positive customer experience are one of the main reasons I stay with Romans.
Dear, Jason Tait, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
Trustpilot5 out of 5 for Romans
5 out of 5 for Romans. They have always done their best to assist with every enquiry and request and are a really nice bunch! Extra thanks to Donna-Marie Brant at Bracknell for always being there for us!
Dear RonnieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI can’t believe how quickly Steve and…
I can’t believe how quickly Steve and his team got my property let.They are professional and honest people with a brilliant understanding of the market.I would not hesitate to recommend them to friends and family.Thanks again Steve and his team.
Dear LeeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSupport through arbitration
Issy York has been extremely helpful with regards a tricky tenancy. This has had to go to arbitration through the NDO scheme and she supported me collating all the paperwork in terms of invoices and work completed. Any questions she replied very promptly.
Dear Kate,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmazing customer service - Barnaby at Romans Camberley.
Have had such an easy and joyful experience with Romans Camberley. Barnaby has been incredibly professional and extremely helpful with every single question we have had and we have felt supported in every stage of the process, which has just made it so stress free! Thanks a million Barnaby!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleMy agent was a young lady named Chloe. Very kind, knows her job, a wonderful voice, available when I needed it. Qualified staff.
Dear Bogdan Pavel We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotWe highly recommend Lisa Fazal
Lisa has been our property manager for many years. She is always helpful and responds quickly to any concerns we have. Romans is a large property management company, but Lisa always adds a personal touch, and it is great to have one point of contact.
Dear Anna,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
GoogleShevaughn has been absolutely brilliant from start to finish in finding me my new property. She offers a very professional service she has been very responsive to each email and phonecall. I would highly recommend working with her to secure your next property!PositiveResponsiveness, Professionalism
Dear Jude Blay, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Camberley. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleWe recently bought through Romans camberley and found the process so much better than we had anticipated a house sell & buy to be. Barnaby was great, from the viewing to completion and kept us informed every step of the way! Would definitely recommend!
Dear Eleanor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSmooth experience as a Tenant
I had a 2.9 year tenancy period with a property managed by Romans .Denise, our property manager, was prompt in carrying out maintenance tasks . My experience with Romans - Basingstoke was positive and I found them to be meticulous and professional.
Thank you again for taking the time to let us know how we did. We really appreciate it!
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