Trusted Agent profile · Camberley

Romans Camberley reviews

4.2

★★★★★ Great

1,820 reviews across 3 platforms

122 London Road, Camberley, GU15 3TJ

Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,820 reviews on three platforms, including 386 Google reviews rated 4.6.

Google logo

4.6 / 5

386

Reviews on Google

This office

Yell logo

3.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

1,432

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camberley.

What do you need help with?

Reviews

Every review we hold for the Camberley office, from every platform, shown as written. First names only.

5/5

Trustpilot

Kimberley Garcia Jones

Service was speedy and great! Special thanks to Kimberley Garcia Jones for helping me with my flat maintenace issue and even going the extra mile to assist me even outside work hours! She was very kind and quick with her responses. Many thanks again

Rach · 10 June 2022

Agent replied · 17 June 2024

Dear Rach,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

1/5

Trustpilot

Really disappointed in the Swindon (Taw…

Really disappointed in the Swindon (Taw Hill) branch. Not only did I feel as though they didn’t really care about anything (since they took over from Dewhurst). I’ve just had to deal with an issue that nearly caused a problem with my credit file. They notified Thames Water that we had moved in to the property we just moved out from! And I started to receive outstanding bills from Thames Water!! Luckily I know someone who helped me sort it.

Joe · 2 August 2023

Agent replied · 17 June 2024

Dear Joe Botwright,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

I was really impressed with Romans

I was really impressed with Romans, Lorraine Eivers did an amazing job of updating us ever week and keeping on top of both us and the sellers to make sure the process was as quick and easy as possible, she was fantastic. The rest of the team were also excellent, when ever we spoke to them they were able to give us quick, accurate and up-to-date information on what was happening, they all seemed to work and communicate very well together.

Tori · 2 August 2023

Agent replied · 17 June 2024

Dear ToriCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

Well done Romans Yateley

My opinion of Romans as a company was not good but the branch in Yateley were so good it changed my opinion! Special mention to Jack Barton who was always available and his professionalism was second to none. So well done Romans and well done Jack

Wendy · 24 February 2022

Agent replied · 17 June 2024

Dear Wendy, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

Thanks to Roman Agent and her Move…

Thanks to Roman Agent and her Move Manager in my purchase. Move manager have had done a great job to help and liaise with my solicitor to shorten the consuming time and disputes. Hope Roman success in the future and keep it up.

Wah · 16 July 2022

Agent replied · 17 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank You Romans from Reading Football Club

I want to thank everyone who assists Reading Football Club at Romans Estate Agent, Reading Branch especially Suresh Rana Magar, he shows superb customer service, assistance and professionalism and goes out of his way to assist our needs, I want to say that Romans is one of our top preferred agents, who I feel comfortable dealing with.

Lynne · 16 January 2024

5/5

Google

First class communication from Samm in the camberley Romans office. Very professional and efficient during my search for an investment property ⭐️⭐️⭐️⭐️⭐️

M · 13 December 2025

Agent replied · 12 January 2026

Dear M Duffy We greatly appreciate your 5-star review and the time you took to share your experience with Samm. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I've received excellent support from Kaitlyn Young regarding some accounting issues.

Marta · 16 March 2026

Agent replied · 16 April 2026

Dear Marta West We greatly appreciate your 5-star review and the time you took to share your experience with Kaityn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

4/5

Trustpilot

Very helpful and supportive

Amy was very understanding and helpful. She replied very quickly and thoroughly to all my queries. I especially appreciated her help in clarifying practices in renting in England and little tips on how to approach looking for properties without getting overwhelmed.

Marina · 16 September 2022

Agent replied · 17 June 2024

Marina, Thank you very much for your kind review. Thanks, Amy

5/5

Google

Had brilliant service from Romans, Camberley. From the moment I arranged the viewing everyone was helpful and friendly. Shevaughn was brilliant getting us through the paperwork to rent our home and was always there if we had any questions. Definitely deserve 5 stars.

Rach · 17 June 2022

Agent replied · 16 June 2024

Dear Rach, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Trustpilot

Support of property sale

Sale coordination agent, Hannah was very proactive and helpful helping to iron out issues along the way.

Nick · 7 June 2024

Agent replied · 17 June 2024

Dear NickWe are very happy we could provide you with a positive customer experience. Great feedback for Hannah Thank you.Kind regardsCustomer Care Team

5/5

Google

Myself and My partner were forced by circumstance to seek accomodation very quickly after a deal with another estate agent spectacularly fell apart for multiple reasons. Sophie was the first person that I spoke to at she was able to first of all putting my nerves at ease - no small task considering how stressed and furious I was with estate agents in general - and then professionally and very efficiently go through the process of showing me the property by virtual viewing. Within 2 hours me and my partner had paid the holding fee and 36 hours late we were viewing the property in person. I would recommend this branch and this woman to anyone looking to rent - she is never more then a phone call or email away which is very very comforting to one who went a week between contacts or another company. Thanks Sophie!!!!PositiveResponsiveness, Professionalism, Value

Kevin · 25 August 2021

5/5

Trustpilot

Highlighting the work of our current property manager, Luke Roberts, Romans Wokingham Branch

We want to highlight the work that our Property Manager, Luke Roberts is doing. The one thing we as landlords want is a representative who keeps us informed about what is going on and gives us the best advice when there is a problem. We have found over the last period of time since Luke has been our manager that he fullfils our rrequirements excellently.

Michael · 1 June 2023

5/5

Trustpilot

Katie's assistance left a deep impression on me

I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.

William · 29 June 2023

Agent replied · 17 June 2024

Dear William ChauCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Brilliant service from the Romans letting team, attention to detail, efficient and knowledgeable. Special thank you to Laura Fitzgerald and Isabel Cannon. Highly recommended 10/10

Mark · 20 May 2025

5/5

Google

Thank you so much Romans Camberley branch . Chloe Cundy, was very helpful throughout the process. She was not only friendly but also professional, promptly answering emails and questions, which helped to speed up the process as I was urgently looking for a place. I would recommend her to my friends. My husband and I thank you very much for your help.

Corina · 25 July 2024

Agent replied · 24 August 2024

Dear Corina Osan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Shout out to Jade Small

Can I just say how good Jade Small is at Romans in Taw Hill, no question is an issue for Jade, Jade will always go above and beyond to ensure your kept upto date with the progress of your issue, Jade will always answer her phone, Jade is very professional and a credit to Romans

Mark · 2 February 2024

5/5

Trustpilot

Very smooth process to secure flat for Uni

Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!

Paul · 20 February 2023

Agent replied · 17 June 2024

Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy

5/5

Trustpilot

Amy Southby-Forward has been…

Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.

Torben · 29 March 2024

5/5

Trustpilot

I have had a great experience and first…

I have had a great experience and first class services thanks to Romans Reading Property manager Jessica Phillips…Jessica Phillips professionalism is top notch…she possesses an excellent spoken and written communication skills and always provides useful, great and fast response and solutions to any queries I have which is amazing..thank you Jess for your excellent services

Satisfied · 25 January 2024

5/5

Trustpilot

5 starts for Stephanie and James

Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.

Alistair · 3 September 2023

5/5

Trustpilot

The Professionals!

I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.

Jacmar · 12 June 2023

Agent replied · 17 June 2024

Dear JacmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Fantastic service from Farnham Branch

Fantastic service from Farnham Branch. Staff really helpful, efficient and professional. I would definitely recommend for selling a property. Special thanks to Hannah, Luke and Jack on helping me so much through what was a very stressful time.

Joanne · 25 November 2022

Agent replied · 17 June 2024

Dear JoanneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Zero stars to be clear

Zero stars to be clear. Basingstoke branch didn't leave us impressed at all. Handful of viewings with little feedback, no click through stats despite being told wed receive them. Sent numerous correspondence which was ignored but they blamed each other. You deal with a branch manager for 5 minutes then a lot of inexperienced staff who I doubt have ever bought a house.

Carl · 26 June 2024

Agent replied · 24 August 2024

Dear Carl 10,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Romans's Google reviewsLeave Romans a review

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent