Trusted Agent profile · Camberley

Romans Camberley reviews

4.2

★★★★★ Great

1,815 reviews across 3 platforms

122 London Road, Camberley, GU15 3TJ

Romans's office in Camberley, at 122 London Road, is rated 4.2 out of 5 across 1,815 reviews on three platforms, including 386 Google reviews rated 4.6.

Google logo

4.6 / 5

386

Reviews on Google

This office

Yell logo

3.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

1,427

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Camberley office, from every platform, shown as written. First names only.

5/5

Trustpilot

David Mauzhendi

Dear Mr. David Mauzhendi, I want to sincerely thank you for all of your time and effort in helping get us into our new home. Everything went so smoothly, and quickly than expected. Now here we are, settled in already.you’ve been a steady presence in every part of getting our home. Thank you for making this a stress-free experience.We are so thankful Romans Burnham, for the outstanding Service!

Sami · 29 September 2022

Agent replied · 17 June 2024

Dear SamiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you Andrei and Courtney.

Thank you Andrei and Courtney.We have been looking for a place to rent for quite a while now and once we contacted Romans everything fell into place. Andei found exactly what we were looking for. We couldn't have had a better experience. Everything was done in a friendly, professional, and efficient manner. We would not hesitate to recommend Romans to anyone wanting to buy, sell or rent a property.

Pamela · 18 August 2022

Agent replied · 17 June 2024

Dear Pamela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Five stars, excellent service. We came to Romans needing a property ASAP as a previous rental agreement had fallen through and not only did they find us a lovely home within a week, they were informative and efficient the whole way through. Our estate agent Shevaughn was lovely, professional and made the whole moving process very easy. Would definitely recommend.

Lorna · 17 June 2023

Agent replied · 16 June 2024

Dear Lorna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Windsor

I have found Romans Windsor to be a great lettings agency. Everyone on the team is helpful, responsive and reassuring, supported by a great Manager, Sam. They work as a team and care about both tenant and landlord. Thank you.

Mrs · 9 October 2026

1/5

Trustpilot

Dear Romans

Dear Romans Another angry and unsatisfied Romans- Bracknell Tenant. Sadly the rate is the least provided. I would rate Romans 0. Why are tenants charged for things they have not damaged?? And How come Romans still get away?? Maybe someone brave enough has to commit suicide for this to change?? Being charged £155 for nails in the walls.??? Never put pictures up in a renting accommodation. Wouldn’t even know how to insert a pin. Was nearly charged for a missing freezer tray yet evidence was there in the inventory- no apologies nothing, Donna B- hope you get rich and this money changes your life- oh wait thus the money Romans refunded me when l moved in due to the incompetence of Danniella Rose- so basically Romans is claiming it back. Should have taken them to court for attempted manslaughter- maybe then they can make changes. Disappointed is the les l can say. Always draining Tenants. Renting private is not a choice. I bet the landlord is unaware of these charges and all going into the property manager’s tax free pocket. I have sent the current tenants both inventory’s hope they don’t get charged for the same things. Tenant helping another tenant. I’m sure they will find this useful. Donna enjoy my money worse that lm currently unemployed. I think this is why they use different clerks from check in and out. Careful Tenants if you have Jess M on your check. In it with Romans- she’s the weapon they use to retrieve the money. Most rude and disrespectful person. Not at all happy.

Cynthia · 21 August 2020

Agent replied · 17 June 2024

Dear Ms Kasabwa, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team

5/5

Google

We are with Romans for 1.5 years, Wendy is our property manager .She is absolutely wonderful and always responded very quickly and kindly to our inquiries. Only a few times we had any issues and she always arranged excellent people to solve it. The only reason why we are moving out is that we are relocating. Thank you Wendy for all the support and we wish you all the best!!!.

Sumesh · 17 June 2022

Agent replied · 16 June 2024

Dear Sumesh Thank you for your kind words. Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have been with Romans of Camberley for over 8 years and my experience of working with Romans lettings has been fantastic. They are very professional, accommodating with high quality of service. I'd recommend Jake Martel from lettings, he has been extremely professional, friendly and fast in finding excellent tenants. Very pleased with end to end service received start to finish and would recommend Romans to others.PositiveResponsiveness, Quality, Professionalism, Value

Sanjay · 17 June 2022

Agent replied · 16 June 2024

Dear Sanjay Allagh, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Camberley. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

A huge thank you to Isabel Cannon, a kind and professional service!

Zoe · 18 August 2025

Agent replied · 16 April 2026

Dear Zoe Lynch We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Trustpilot

Incredible staff

Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!I’d highly recommend renting through Romans and will always choose them where possible.

Sarah · 16 March 2024

5/5

Google

Amazing!! What an incredible service. I had had my mothers property on the market with another local firm and quite frankly was sick to the back teeth of computer generated emails and no action. On Tuesday of this week i asked Tom from Romans to come down,,,,,,,,,what a difference. Before i even got the paperwork signed off Tom called me having had a viewing and an offer was made at full asking price. You can't get better than that. A really personal service from a charming young man. If Carling made Estate agents this would be it!!!!!!!! Thank you Tom

Carlos · 17 June 2020

Agent replied · 16 June 2024

Hi Carlos Thank you for taking the time to review your recent experience with our Camberley branch. It's very pleasing to read your comments about Tom and glad he could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans

5/5

Google

The turnaround from viewing to moving into the property was seamless and so easy. Charlotte Wild was brilliant in facilitating the move and considering the time frame was 2 weeks she managed get help me get everything sorted in time. In addition my Move Manager Joanna Grounsell had a task chasing my previous landlady for a reference, however she dealt with it professionally and gracefully. Now I am moved in I have my own Property Manager Wendy Bennett who has been so helpful and very responsive. The whole team are a pleasure deal with and should make Roman's proud, I couldn't commend the branch more!

Katie · 17 June 2020

Agent replied · 16 June 2024

Hi Katie Thank you very much for the recent 5 star review of your experience with Romans. It's incredibly pleasing to read your comments about the team and glad they could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans

5/5

Google

Looking to let my property out and after having multiple visits from different agents I have to say that Tom Sanderson at Romans Camberley was the most professional/genuine person out there. He made me feel at ease along with having full continence in him that he knew what he was talking about whilst having me, the client, in his best interest!!! If you are thinking of letting out your property make sure that Tom is your first port of call. Couldn't recommend him enough!! EdwardPositiveResponsiveness, Professionalism

Edward · 17 June 2020

Agent replied · 16 June 2024

Hi Edward Thank you for the recent 5 star review of our Camberley branch. It's incredibly pleasing to read that Tom could provide you with such a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans

5/5

Trustpilot

Helpful and efficient

Mia and Holly at Romans in Windsor were both excellent. I was new to the rental market but they responded to all my questions effectively and the whole process from credit checks to tenancy agreement signing was smooth.

David · 9 September 2024

Agent replied · 27 October 2024

Dear David ScottCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My family and I have recently rented a property through Romans and I would like to express how helpful and professional all the staff were we were especially impressed by the help we received from Courtney Chiles, from the time that we viewed the property to the occupation Courtney made sure the experience was pleasant and we would definitely recommend Romans as the agents of choice in the area.

Paul · 17 June 2022

Agent replied · 16 June 2024

Hi Paul, thanks for this great review about our Romans team in Camberley. We're really pleased to hear you enjoyed dealing with the team and are happy that they could find you a great home. Kind Regards, Romans

5/5

Google

I was really impressed by the level of service from Matthew Pointing and his team. After a long period of time with another agent it was Matthew's marketing strategy and Romans ability to attract serious buyers (as opposed to the usual timewasters) that led to a speedy sale. Romans property portal is first class and the entire process from the point of instruction to completion was seemless.PositiveProfessionalism

Kevin · 25 August 2022

Agent replied · 16 June 2024

Dear Kevin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would like to say thank you to Shevaughn for assisting me in finding me a flat to rent. Shevaughn is very professional, has a wonderful telephone manner, lovely in person and always responded to my emails, answered my questions & returned my calls not long after I left a message.....a rarity nowadays to find someone like this!

Alice · 17 June 2023

Agent replied · 16 June 2024

Dear Alice, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Xu · 17 April 2024

Agent replied · 24 August 2024

Dear Xu ZhaoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thanks to Stacey

Thanks to StaceyI would like to say how pleased we are that Stacey is once again managing our property. Once again excellent support and customer care we have always receive from Stacey. Without fail, she is always attentive, efficient and a delight to work with. Also a nice touch is that Stacey will call us in addition to the the other methods of communication. Always appreciated.

Landlord · 31 August 2022

Agent replied · 17 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

5* Customer Serivce

I spoke with Kaitlyn Young regarding an urgent leak that needed to be attended to as soon as possible, although this was not a rented property that Kaitlyn dealt with, she was dedicated, understanding and took the time to help me with the issue at hand. She's truly an asset to the team, thank you again!

Building · 5 September 2025

Agent replied · 24 September 2025

Dear Building Manager - Emily We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Methodical & Efficient

Jack and Matt have been very efficient and have helped us get our property on to the market very quickly and met our ultimate target date for that goal.Matt was very clear on the steps we'd follow together as part of the overall process and so far we're tracking to that and very happy with the related services we've been engaged with.We wanted to engage with a solicitor early and Matt was also helpful in putting us in touch with a local firm who have been very responsive to our needs as Romans in Farnham have.

Grant · 3 February 2024

5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave · 2 February 2024

5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie · 31 January 2024

1/5

Trustpilot

Awful

We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.

Name · 24 January 2024

5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer · 4 August 2022

Agent replied · 17 June 2024

Dear SteveCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are very happy to have provided you with such a positive experience! Many thanks, Customer Care Team

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