Trusted Agent profile · Camberley
★★★★★
1,072 reviews across 3 platforms
7 High Street, Camberley, GU15 3QU
Martin and Co's office in Camberley, at 7 High Street, is rated 2.5 out of 5 across 1,072 reviews on three platforms, including 209 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Martin and Co won in 2026.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camberley.
The Trusted Agent 2026 results for Martin and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Camberley office, from every platform, shown as written. First names only.
4/5
TrustpilotExcellent service
We recently enquired about a rental property, our call was handled courteously and efficiently, our viewing was arranged timeously and Nasreen from Martin & Co was helpful, knowledgable and very respectful throughout the entire process. Documentation was delivered as promised, fully explained and processed expeditiously. At the time of writing, we have no experience of lease end or matters arising, return of deposit etc.
5/5
GoogleRay has been extremely helpful, knowledgeable and personable. His service has always been excellent and he even took time out on his day-off to show us around a property. Thanks again to Ray and the team!
Many thanks Antoinette for your kind reveiw. We hope to continue to be of service to you
1/5
TrustpilotNot competent advisers
I am self-employed. My husband employed and we have a guarantor. But a very "nice" lady on the phone said that since I have been working for less than 1 year, my income will not be taken into account and the presence the guarantor does not change the situation in any way! So we could rent from them (or anyone from Rightmove) only on husband's salary which is enough only for properties not more then £900!!!Obviously that adviser is not competent and left me with no hope when it was a lie!
5/5
TrustpilotPauline and team were excellent
Pauline and team were excellent. Everything promised, they delivered. very professional and personable. Very pleasant dealing with them all.From viewing the property with Nasreen to Pauline's invaluable guidance and collecting the keys etc with Sharon, the experience has been pain-free and enjoyable. I can trust Pauline and team, and am delighted with their service.I thank the whole team for helping me find that property that I wanted.
5/5
GoogleGreat thank you to Martin and co for helping me find an apartment. Especially Louis who had assisted me all the way and I would highly recommend if you are searching to find a property.
Many thanks Erkan for your kind reveiw and we hope you enjoy your new home
1/5
TrustpilotRude Agent
The agent was rude over the phone. Wouldn't give us a chance to talk straightaway telling us we can't rent the property. My husband called separately and they made him hold 3 times asking unnessary question like about our kids especially what gender they both are, like what's that got to do with renting a property? Not a trusted house agent at all. Would never recommend.
Hello Angelina, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotIf I could give it a zero I would
If I could give it a zero I would. They breached their contract by letting a stranger into our home without ANY notice and then they hiked our rent from £795 to £950 and then days after hiked it again to £1100. Disgraceful company. Julie Houghton in manchester is useless. Currently waiting for property ombudsmen to respond to our complaint.Update: 18/07/2022. They have now also evicted us from the property.BEWARE
Hi Andrew, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
5/5
GoogleRay was a great estate agent altkoygh we did not purchase a house through Martin and Co . Ray helped and advised us with another property which we eventually bought , dry helpful and professional.
Thank you Simon for your kind review
1/5
TrustpilotAvoid renting with them.
Avoid renting with them.Immersion in the water tank broke down and Martin & Co send a technician that after couple of visits did not fix it. I warned Martin & Co that if the boiler were to break down (is an old one), I would have no hot water, but they disregard my email. 4 weeks after that the boiler broke down. I told them there is no hot water in the apartment but after a week they have done nothing and I am still with no hot water. When I meal them they reply with excuses saying they are tracking down the contractors to get an estimate or that they have contacted the landlord but got an out of office reply.Avoid Martin & Co at all cost, they don't care about you they just care about not upsetting the landlord.
1/5
TrustpilotAVOID, AVOID, AVOID!!!
I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless. Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all! Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!
5/5
GoogleVery professional company. Liam was very helpful and well prepared for viewing, being able to answer every our questions. Very quick and accurate responding for our emails help us to get decision.
Thank you Emilia for your kind review
5/5
GoogleLiam at Martin & Co has been so helpful in our hunt to find somewhere to live. Im an annoying person and constantly email about every question possible and Liam would answer quickly and professionally. During one viewing that we had Liam knew the property and was confident in answering all of our questions. Once we found a property that we both where interested in Liam responded to our queries and completed our application. Liam Thank you so much.PositiveResponsiveness, Professionalism
Thank you Georgina for your kind review and we hope you are enjoying your new home
5/5
TrustpilotA massive thankyou to Tui Donovan
A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)
1/5
TrustpilotAtrocious service
Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.
5/5
TrustpilotMartin & Co in Tamworth have been so…
Martin & Co in Tamworth have been so helpful when I rented a property in Fazeley and when I left my tennancy they were so supportive . Laura is so lovely, when I experienced a few problems Laura helped me resolve them, she has wonderful customer service skills and is genuinely very caring I would definately score them 10/10 and would use them again. Thank you
1/5
Trustpiloti have genuinely had the worst…
i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.
5/5
GoogleWe’re still settling no much to say but so far so good
Thank you for your review
1/5
TrustpilotAVOID AT ALL COSTS!!!!
AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.
Hello Sarah, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleI have been with Martin and Co for several years and have spoken to Louis on many occasions. His customer service is excellent and he has always helped me no matter what the issue is. Thank you for all your help Louis and to all the other members of staff who I have had contact with.
Thank you Greg for your kind review of our service
5/5
TrustpilotMartin & Co, Bury St Edmunds
Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.
1/5
TrustpilotA game of two halves
My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience. The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants. I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them. After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.
1/5
TrustpilotHorrible management!
We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.
1/5
TrustpilotMost unprofessional estate agents I…
Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!
1/5
TrustpilotBlocked car across disabled stair/…
Blocked car across disabled stair/ walkway stopping disabled children & vulnerable people gaining access to there homes easily & also blocking access to family car even though there was plenty of space to move forward.
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Yes. Martin and Co won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Camberley.
