Trusted Agent profile · Caldicot
★★★★★
697 reviews across 1 platform
Seymour Place, Vinegar Hil, Caldicot, NP26 3NL
Linden Homes Western's office in Caldicot, at Seymour Place, is rated 2.5 out of 5 across 697 reviews on 1 platform.
Every review we hold for the Caldicot office, from every platform, shown as written. First names only.
1/5
TrustpilotI wouldn't give them any stars if it…
I wouldn't give them any stars if it was allowed, I have had so many major leaks repaired but then out of warranty and now disputing it's the exact same leak dispite photos comfirming so. Mouldy houses which have made my furniture mouldy wouldn't replace it, fans that are so loud it's like sleeping on a runway, awful customer service so rude and unwilling to help or even listen.
1/5
TrustpilotHow on earth do these cowboy s linden…
How on earth do these cowboy s linden homes get away with building utter rubbish 🤬they need to be fined massively and not allowed to continue to build homes anymore!
1/5
TrustpilotBuy a Linden home and expect RATS!!
Buy a Linden home and expect RATS in your loft due to poor build and badly laid drains. You can also look forward to poor wood workmanship, stupid layouts of electrics, a lawn full of rubbish just under the surface, toilets that dont flush and the thinnest lick of paint on all walls as standard. NHBC refer you back to Linden for any issues and after 2 years they couldnt care less.
5/5
TrustpilotGreat All Round Service
Great Customer Service from Sales Office and after moving in the Assistant Site Manager at Western Gate, Northampton. Snags are being dealt with really well. Very happy with the house and the area we moved to!
1/5
Trustpilotcomplete and incompetent liars
complete and incompetent liars, 5 A4 pages of snags most not complete, every floor in our 4 bed not fitted correctly, offer of cash to fix ourselves not enough and wanted us to sign our rights to all past present and future snags to obtain this money, customer service a joke and rude and slanderous when you do get hold of them . to any future buyers ," avoid like the plague,
1/5
TrustpilotScandalous
Scandalous! Does not even deserve 1 star. Customer service are shocking and the head of customer care is an absolute dead loss! I really wonder where they drag their staff in from but then the M.D. does not care or follow through from customer complaints. Literally seeing how far I need to escalate this to get action and to warn others to not line the pockets of such a rogue company.
1/5
TrustpilotDisaster waiting to happen
I moved into a new Linden flat 4 month ago and the multitude of snags that were opened then are still open, despite the repairs being relatively easy to complete (replace a boiler part, correctly plumb the shower etc). The major one is a faulty fridge/freezer but despite mentions of the Grenfell disaster nothing is taken seriously by the Customer Services team, all complaints fall on deaf ears.
1/5
TrustpilotHeathlands Development - Frimley
We’ve lived on the development for 4 years and the site has still not been finished by Linden Homes. The communal areas have been left an absolute mess and several areas are frankly dangerous. The upkeep is also seriously lacking. Quite the opposite to what we were promised when we purchased the property. We now have to worry about safety issues on the site. Very disappointing.
1/5
TrustpilotAWFUL DO NOT USE
I was in the process of buying my first home and Linden offered us a great deal with a large deposit contribution. After filling in all the paperwork and paying solicitor fees they decided to tell us they can no longer offer this so we lost out on the house, the deal, money to the solicitor and time taken to fill everything in.
5/5
Trustpilotif you love stress and being fobbed off…
if you love stress and being fobbed off at all levels then this is the housebuilder for you as an experienced newbuild buyer with homes from two previous builders this is a shocking experience. I could give you details but I don't like to give people nightmaresupdate site manager has now addressed all problems and I am content once more.p.s I love my new home and location.
1/5
TrustpilotWow what poor customer service we have…
Wow what poor customer service we have been living in our supposedly new home for ten months and it looks like a patchwork quilt. Every wall internal and external needs painting as the workmanship was poor. With over 50 snags when we moved in! NOT what I expected from a new home. What is sad is that they then pay someone else to fix the original subcontractors shoddy workmanship
1/5
TrustpilotTerrible customer service and…
Terrible customer service and management. Will say one thing and do something else. If buying a flat from them directly then get everything agreed in writing with as much detail as possible. They have delayed delivery and will also cut corners where possible unless you catch them.Finally, they have knowingly deviated from their agreed planning permissions and won't engage with owners before making arbitrary site changes.
4/5
TrustpilotPurchased in july 2019 on the saint…
Purchased in july 2019 on the saint george wood site morpeth. Couldnt be more happy yes we had a few snagging issues which we did expect as not everything can be perfect . Our experience with the customer service has been fine . The site manager is very knowledgeable and gives advise when required . I would and have recommended the site to potential buyers.
1/5
TrustpilotBe warned... Do your research.
Good luck to anyone considering buying... You are not told of hidden costs... Ie if you want to sell YOUR home with a mortgage expect to pay £400+ to do so via first port maintenance company... Drains blocking twice in as many months, noise... They don't start til 8am...LIE!!! DON'T SAY YOU HAVEN'T BEEN WARNED... Do your research... Buy any older property with no maintenance links 👍
5/5
TrustpilotI purchased a property from linden homes, Wilford fields
I purchased a property from linden homes, Wilford fields, Nottingham in October 2018. I was the first person to move in and I could not if asked for more! The sales office and the builders were all very accommodating. Nothing was too much trouble. Any snagging was sorted in a timely manner and was no trouble at all to them. I love my new home! :)
5/5
TrustpilotGreat service from Linden Homes
We moved into Montbray Roundswell in March 2018. The service from the sales staff was amazing and helped us throught what had been a difficult time. Once we had moved in the help we received from the site guys was more than we could have asked for. We are so pleased with our house and love the area. Best move ever and would recommend Linden to anyone.
1/5
TrustpilotNever buy from lindens
Never buy from lindens, biggest mistake we made! Pipes bursting in walls and under sink, door handles falling off, glass on balcony loose, decking on balcony broken, bolts under balcony loose, forgot to put cladding on balcony, holes in roof, road not wide enough to get car off driveway when a car is parked opposite, poor customer service, rude site manager, unfinished landscape, the list goes on.
2/5
TrustpilotPoor quality building
Poor quality building. Paper silling when you walking in your flat everythings shake with your evety steps. if neighber up stairs turn on their washing mashing is like your in middle of a war awful noises all the flat shaking, every second you r waiting all their kitchen falling down in yours. So you don't feel safe in your own property that you paid too much for it.😕😔
1/5
TrustpilotWorst decision we have ever made to buy…
Worst decision we have ever made to buy a linden home. Recently wanting to do the garden had a few people round for quotes. Been told not to even start it because the air bricks are level to the ground not raised which is illegal as can cause damp issues. We have spoken to linden homes and they are now refusing to do anything about it.
1/5
TrustpilotArranged for a viewing at Linden Homes…
Arranged for a viewing at Linden Homes Site at Retford for 12noon Sunday 5th February 2023.We arrived at 1130am and waited for a representative to arrive. No one turned up. We left at 1245pm. How unprofessional of this Company. 60 mile round trip for nothing.
1/5
TrustpilotAwful experience
Awful experience, no morals, sales people will lie through their teeth to get you to buy one of their cheaply made properties. Six months of delays. Constant miscommunication of build stages. They have no idea. Never again.
1/5
TrustpilotIf you have had a leak in your roof and…
If you have had a leak in your roof and you have NHBC cover for your Linden Home, contact the NHBC. A roof is structural. They will require copies of all your correspondence with Linden Homes with regards to the leak, and you chasing them. Tell them you would like someone else to fix it. Good luck.
5/5
TrustpilotChudleigh purchase
We have purchased a home in Chudleigh with lots of help from Hayley and Beth. The whole process was very smooth and we were kept informed at event stage. Every email was answered within an hour , all snagging was completed with a couple of days and the house is lovely. Absolutely superb all round
1/5
TrustpilotVery disappointed by Linden
Very disappointed by Linden. Our development has been left in a dire situation. No communication, no responsibility taken by them. It has become a danger for our children to be walking around because of the poor state it has been left in. How they get away with it is beyond me?! Seriously think about buying a property from these developers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linden Homes Western's Caldicot office has 697 reviews across 1 platform: 697 on Trustpilot (across the whole business).
Linden Homes Western Caldicot is rated 2.5 out of 5 across all 697 reviews.
Linden Homes Western Caldicot, Seymour Place, Vinegar Hil, Caldicot, NP26 3NL.
