Every review we hold for the Calderdale office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMade an enquiry at the Halifax branch and spoke a lovely young man called Adam Hartley.
Unfortunately it wasn’t something that branch could help with.
He was ever so kind and polite and pointed me in the right direction.
Something he didn’t have to do as it was completely out of his remit.
Lovely company and staff to deal with.
Helen · 10 August 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your experience at our Halifax branch! We're thrilled that Adam provided you with excellent service and pointed you in the right direction. Our team is dedicated to helping our customers in any way we can. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommend Bridgefords when our house that we wanted could no longer go through, jasmine encouraged and supported us to look at different houses and she’s always willing to answer any questions we may have
Emily · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for taking the time to share your positive experience with Bridgfords! We are always happy to help our customers find their dream home, even when things don't go as planned. Our team, especially Jasmine, is here to support and guide you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a great experience with Bridgfords From the very first viewing to moving in, everything was handled professionally and efficiently by Jasmine and the team was friendly, responsive, and always happy to answer any questions I had. Communication's were clear throughout, and the whole process felt stress-free.
Richard · 21 October 2025
Agent replied · 22 October 2025
Thank you so much for your wonderful review! We are thrilled to hear that our team, led by Jasmine, provided a professional and stress-free experience from start to finish. We truly appreciate your kind words and are always happy to assist with any questions you may have. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am renting for the first time and Jasmine has been a huge help! She has been nothing but patient and has answered my questions without judgement. I truly appreciate all of the help, as it felt a little daunting to make the move to start renting. I am grateful!
Cerys · 22 September 2025
Agent replied · 22 October 2025
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJasmine Evans was very helpful and professional - 5*
Jason · 10 August 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotThey lied in the contract and blamed it on a new staffer misunderstanding things
We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places.
The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it.
When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house.
Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either.
I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with.
Please don’t use them at all, there’s a reason they only have a 2 rating.
Iz · 6 October 2026
★★★★★ 5/5
GoogleThis was my first time going with Bridgfords looking to rent a property, Jasmine was great, really helpful and answered all our questions. The process overall was nice and fast.
Deiniol · 17 February 2026
Agent replied · 17 April 2026
Thank you for your feedback! We are thrilled to hear about your positive experience with Jasmine and our rental process. We strive to make it as smooth and efficient as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAfter a very challenging few weeks and being in a position to exchange contracts on the sale of our house, unfortunately our purchase fell through.
I contacted Bridgefords as I had viewed a property previously with them that we liked. I spoke to Feriel who was wonderful and attentive.
Within a couple of hours she had secured a sale on a property and also arranged to rent the property we were buying in the mean time in order to not affect our sale.
I can’t believe how lucky we are and am so grateful to her and her colleagues for all their hard work. Thank you 🙂
Katy · 25 June 2024
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Katy! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDear Feriel, I am writing to express my sincere gratitude for the outstanding support you are providing in my recent home buying process. As a first-time homebuyer, I was naturally anxious and had numerous questions, but your expertise, patience, and dedication made the experience not only manageable but also enjoyable. Your ability to keep communication crisp and clear is exemplary. You kept me informed at every stage of the process, promptly responding to my queries and providing detailed explanations whenever needed. Your professionalism and responsiveness gave me confidence and peace of mind, knowing that I was in good hands. I will certainly recommend your services to anyone looking to buy or sell a home.
Rajat · 25 June 2024
Agent replied · 23 October 2024
Hi Rajat, thank you for sharing your wonderful experience with Feriel. We are delighted to hear about the outstanding support and service you received during your home buying process. Your kind words are truly appreciated. Thank you for your wonderful recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust recently moved into one of the apartments and I’m very pleased with it. Emily made everything super simple and straightforward I would recommend Brigfords to anyone who is trying to get an apartment or house out of all the other estate agents just for the simple fact that they are responsive and willing to help you through the application just over a week and everything was sorted 11/10 service🙌
Hamza · 2 December 2024
Agent replied · 9 December 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Hamza. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleKian was absolutely great with my whole mortgage application, very friendly, polite and patient. Cannot thank him enough.
AM · 10 May 2026
Agent replied · 10 October 2026
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleA big thank you to Sarah Broadbent and Emily for all their help in finding great tenants for my house. I was feeling quite stressed about the rent insurance, but Sarah was very quick and efficient in getting it sorted, it really put my mind at ease. Both Sarah and Emily have been incredibly supportive and made the whole process much easier than I expected. I’m really grateful for their hard work and professionalism!
Carmine · 2 October 2024
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review Carmine! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWith how stressful moving can be (especially long distance) we tried most companies to see where and who would be the right fit. Safe to say Sarah and her team really stepped up and fed us all the information you need.
She knew we where not local to the area so explained all the great things, rougher areas and really supported our situation. This was opposite to others responses.
Safe to say my partner and I are super happy to be moving to the area and to have Sarah and the Bridgfords team to ease the process!
Henry · 26 May 2024
Agent replied · 23 October 2024
Henry Hall thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving dealt with a few different estate agents in the past year or so, Bridgfords are by far the most switched on, approachable, knowledgeable and proactive.
I have used their mortgage advisor for a number of years (fantastic service from him, as well) and now they have helped market and successfully let my property. It was gone within a number of days thanks to their expertise in pricing and marketing content.
Sarah is truly excellent at her job. She is friendly, and clearly passionate about her work - and it shows in the end results! Nothing is too much trouble.
Looking forward to continuing working with the team.
Dan · 26 May 2024
Agent replied · 23 October 2024
Many thanks Dan Bowley for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommended. I have recently used Bridgfords Halifax to arrange and manage a rental property. I found the staff, in particular Sarah (Branch Manager)and Emily (Lettings Negotiator) both courteous and professional. They took control of the process, keeping me informed of progress and arranged some minor improvements. Paperwork was kept simple. I was very pleased with how quickly they managed to get the property tenanted.
Adnan · 11 December 2024
Agent replied · 25 December 2024
Thank you for your 5* review and recommendation Adnan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI approached Bridgfords Halifax to discuss renting my property out and requiring a fully managed service which also involved a complete renovation of the property prior to letting.
From the outset, meeting and speaking with Sarah Broadbent, it was obvious she has a wealth of experience in property management, understanding the area, the current market and demand for letting. Her confidence and knowldege in the market conditions put my mind at ease that she was the right person to work with, who could deliver what was agreed. She is friendly, confident and professional in her approach and easy to have an honest conversation with. I could contact Sarah at any time and she was responsive in all communication to ensure everything was going to plan. She managed the renovation with ease and ensured she was on top of the contractors and the end result was amazing. The property was advertised and marketed with speedy efficiency and we had a large interest instantly, with prospective tenants who wanted the property within a day. Tenant checks, contracts signed and tenants moved in within two weeks with the top end rent i was hoping for. What more can be said apart from amazing and truly happy with the five star service.
The Bridgfords online landlord portal is also brilliant and has everything about the property, invoices, contract information etc in an accessbile, easy to use platform to make managing the property easier.
Thank you Sarah Boradbent for providing a top class service, and look forward to working with you in the future for any future ventures.
Kirit Mistry
Kirit · 27 March 2024
Agent replied · 23 October 2024
Kirit Mistry thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving just secured a mortgage for my first property, I would like to thank Lee Johnson (Mortgage & Protection Consultant). From the first appointment, Lee was extremely welcoming and his customer service was incredible. Lee was easy to chat with, understood my needs and requirements and ensured these were taken into account at all times throughout the process. Despite hitting a few stumbling blocks along the way, Lee was extremely coherent and persistent and went above and beyond for me to make sure I could obtain my first mortgage. One of the most noticeable things about the whole process was that despite how many queries I made, or emails/calls made to Lee, he was always on hand to provide the answers in a kind and friendly manner. He would always make the time to discuss anything I wished to clarify and would do so in laypersons terms which made the whole journey incredibly satisfying, pleasant and easy c Couldn’t thank Lee anymore - a pleasure to have done business with. 100% recommend anybody who wishes to secure a mortgage, or simply take mortgage advise for whatever reason, to utilise the skills of Lee Johnson at Bridgfords Halifax. His wealth of experience should not be missed out on! Thanks again, Lee!
Jack · 27 March 2024
Agent replied · 23 October 2024
Many thanks for the fantastic recommendation and 5* review Jack Peel. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJasmine was fantastic throughout the letting process. Really quick to respond, helpful and friendly. Great experience sorting my first rental. Thanks!
Tom · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words, we are thrilled to hear that Jasmine provided exceptional service during your first rental experience. We strive to make the letting process smooth and stress-free for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlemy agent Jasmine has been very professional, efficient and informative when dealing with my rental agreement and I'm delighted to be moving house through this company.
Thank you.
Lewis · 17 January 2026
Agent replied · 17 April 2026
Thank you for your kind words! We strive to provide top-notch service like Jasmine's for all our clients. We're glad you've chosen our company for your move and look forward to continue exceeding your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy agent Jasmine Evans, is a lovely woman. Very Professional she answered all my question's and also those from my children (and they asked ALOT of question's) this was my first time useing a letting agency, i was reassured and comfortable, (i have social anxiety so most things make me uncomfortable and could result in me having a panic attack) she did a very good job. And we thank her for the wonderful experience. I look forward to working with her and will be recommending her to friend's and family going forward. :) x
AnnTracey · 10 December 2025
Agent replied · 17 April 2026
We are so thrilled to hear about your positive experience with Jasmine! We are proud to have her on our team and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotSome things never change - still shoddy
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.
Gaynor · 10 August 2026
★★★★★ 5/5
GoogleLee Johnson (Mortgage & Protection Consultant) has been fantastic throughout our house buying journey.
As a self-employed first-time buyer, we knew our case wouldn't be straightforward, but nevertheless Lee managed to secure us a mortgage offer and held our hand through literally every step of the process.
He's been incredibly patient, always available to answer questions, and made what could have been overwhelming feel much more manageable. It's felt like having someone truly in our corner during a stressful time.
Highly recommend Lee to anyone, especially those with complex circumstances!
Calum · 15 June 2025
★★★★★ 1/5
Trustpilot2 month+ deposit return delay
I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.
Wayne · 31 July 2026
★★★★★ 5/5
GoogleI had a great experience with Bridgford, especially with Jasmine. She made the whole process smooth and simple and answered any questions I had. It was easy to communicate with her and she made sure I was updated with anything that was happening. Would definitely recommend.
Chiamaka · 10 August 2026
Agent replied · 10 October 2026
Thank you for your kind words! We are thrilled to hear that Jasmine provided you with exceptional service. Our team takes pride in making our clients' experience smooth and easy. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
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