Every review we hold for the Caernarfon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe moved over to Dafydd Hardy after not getting the interest we felt out property deserved at the time and it was the best decision we made. Everyone that we dealt with from the Caernarfon office were great and were always on hand to answer if I ever had a query. Nothing but good words and a great experience from Sophie and the rest of the team.
Gareth · 16 September 2025
Agent replied · 15 April 2026
Thank you very much, Gareth, for sharing your experience. We’re so pleased that moving across to Dafydd Hardy proved to be the right decision for you. Sophie and the rest of our Caernarfon team will be delighted to know their support and availability made such a positive difference. Your kind words mean a lot to us, and we’re thrilled you felt your property received the attention it deserved. Wishing you all the best moving forward, and please don’t hesitate to reach out if we can assist again here in Gwynedd.
★★★★★ 5/5
GoogleSold my house in less than 3 weeks through Caernarfon DH team AND bought my dream house. Thank you to Sophie and her team, kind, thorough and professional 💪🙏😘 …
James · 15 March 2026
★★★★★ 5/5
GoogleSophie Williams was the perfect person to help us sell our property. A great listener, positive, enthusiastic and helpful. She treated us and our property with great respect at all times and is a great communicator. I would not hesitate to recommend her to others. The limited contact we had with others from the Caernarfon office was also positive and friendly. (Source : allAgents)
Kim · 4 October 2023
Agent replied · 6 February 2024
Hi Kim, thank you for your five star review of our Caernarfon team. It's great to hear your experience was positive, everyone was enthusiastic and helpful, and thank you for your recommendation. We appreciate your kind words about Sophie.
★★★★★ 5/5
GoogleThe Caernarfon team at Dafydd Hardy are exemplary - professional, friendly, courteous, great communicators and exceptionally customer focused. Thank you Sophie and colleagues for supporting us in the house sale. As joint executor, your kindness and compassion will never be forgotten. Thank you.
Helen · 15 November 2025
★★★★★ 5/5
GoogleWe would recommend the Caernarfon Team. Sophie and the team work hard behind the scenes keeping the sale of our property on track. I hadn't appreciated how much an Estate Agent does behind the scenes, but they proved their worth. Thank you.
G · 15 November 2025
★★★★★ 5/5
GoogleRecently sold and purchased through Dafydd Hardy. The team were amazing, always there when I wanted anything. Sophie went above and beyond from the beginning. Diolch 🏡❤️ …
Heddwen · 15 March 2026
★★★★★ 5/5
GoogleDafydd Hardy has been fantastic to work with from start to finish! Found our perfect home thanks to the hard work of the team, especially Ffion, she was super friendly and lovely to work with! I would recondmend everyone to buy their home with DH! Thank you again for everything!
Sioned · 2 June 2024
Agent replied · 2 June 2026
Thank you, Sioned, for such a fantastic review. We’re delighted to hear that Ffion and the Caernarfon team helped you find your perfect home and made the whole process such a positive experience. Your kind words about Ffion’s friendliness and support mean a lot, and your recommendation is greatly appreciated. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleWhat can I say. If I could have used Ffion as my mortgage advisor, solicitor and estate agent then I would have. She was absolutely exceptional in every aspect!
To start with the house viewing with her she was more than happy to answer any questions and actually had the answers unlike a few other estate agents I’ve used in the past.
After the viewing if I had more questions she would give me the answer or she’d get the answer from the vendor as quickly as she could.
As I’m a first time buyer the process of it all was a bit confusing to me, but Ffion was more than happy to help, she went above and beyond for me. I had lots of questions about the buying process and what happens next etc which she would talk me through. She would always help with trying to nudge the process along as sometimes I couldn’t get an answer from my solicitors she would also nudge them for a response which then helped moved the process along massively, without her I think I would have still been waiting for the sale to go through now!
On the day of completion she was more than happy to help when I had a long way to travel and probably wasn’t going to arrive at the house within working hours but she helped come up with a solution which took the stress of me arriving there late away.
Even now after completion, I have the odd question for either her or the vendor and still she’s so helpful and polite whereas I imagine some of the other estate agents I viewed properties with would have been done with me as soon as the sale went through.
Overall Ffion and Dafydd Hardy made my first time house purchase completely stress free. If you’re buying a house for the first time or at all, I have my fingers crossed for you that you have Ffion on your side.
Thank you very much for your continued help Ffion.
Cian · 10 June 2024
★★★★★ 5/5
GoogleFfion was great , worked tirelessly to make sure everything was great for us . Helped us with many viewings. And got us the house we really wanted in a area we wanted.
Very friendly service , would highly recommend.
Gwyn · 8 October 2024
Agent replied · 8 October 2026
Thank you, Gwyn, for your lovely feedback. We’re so pleased to hear that Ffion worked so hard to help you secure the home you really wanted in the right area. It’s wonderful that her dedication and friendly service made the process such a positive experience for you. Your recommendation means a lot to our Caernarfon team, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleSophie and team went above and beyond to help with the sale of my late dads cottage, i would highly recommed
Marianne · 2 June 2025
Agent replied · 2 June 2026
Thank you, Marianne, for your kind words. We’re so pleased that Sophie and the Caernarfon team were able to support you through the sale of your late dad’s cottage. We understand how emotional such a sale can be, and it means a lot to know our team helped make the process easier for you. Your recommendation is greatly appreciated.
★★★★★ 5/5
TrustpilotDafydd Hardy / Aled Owen
We used Dafydd Hardy when we bought a place in the Llyn Peninsula. Aled Owen was the contact dealing with the property, so this review is really a reflection on Aled aswell as Dafydd Hardy.
So we found a fantastic cottage in Wales , Aled looked after us amazingly , well above and beyond what you’d normally expect an estate agent to do. He always answered my emails , and offered advice and help throughout the purchase. Being knowledgeable, patient and understanding I really felt like I was being looked after and made to feel that I was in good hands . I’d certainly recommend any seller to use this guy as we have had a really good experience with dealing with Dafydd Hardy and Aled in buying our Welsh home . He definitely is a credit to the company and his openness, honesty and just being a genuinely nice bloke shone throughout the process. Can’t say enough good things about him or Dafydd Hardy.
Phil · 30 April 2024
★★★★★ 5/5
TrustpilotBrilliant experience with Dafydd Hardy…
Brilliant experience with Dafydd Hardy sales agents ( Colwyn bay )
Ryan has been fantastic throughout the all process: professional, positive ,meticulous and 100% dedicated to the sale of my property .
Thank you
Sonia
Sonia · 27 November 2025
★★★★★ 5/5
GoogleAbsolutely fantastic team at the Caernarfon branch. Sophie was brilliant from the get go and always kept us up to date. Her honesty, professionalism and kindness made our experience as first time buyers a breeze. Diolch gymaint!
Cerys · 15 October 2025
★★★★★ 5/5
GoogleThe whole team work have worked hard to let and manage our property over several years. That’s the taking of potential clients to view through to professional discussions to find the right tenant/s; preparation of legal rental agreements; property management to deal with any issues. Many thanks! Bernard
Bernard · 5 July 2026
★★★★★ 5/5
GoogleEverything went to plan, was kept in the loop about everything, would recommend to anyone
Daniel · 8 May 2025
Agent replied · 8 May 2026
Thank you, Daniel, for your kind review. We’re so pleased to hear that everything went smoothly and that our Caernarfon team kept you fully informed throughout the process. Your recommendation means a lot to us, and we’re delighted we could provide a positive experience at Dafydd Hardy.
★★★★★ 5/5
GoogleJust exchanged on the sale of my property with completion in the next few days. Not an easy sale as a pipe burst and flooded the place a week before the initial completion date. Sophie at Caernarfon Branch held the whole thing together with constant communication and understanding. I cannot thank her and the team enough.
Tom · 15 July 2025
Agent replied · 15 April 2026
Thank you, Tom, for taking the time to share your experience. We’re so pleased to hear that despite the unexpected challenges, Sophie and our Caernarfon team were able to keep everything on track with clear communication and support throughout. It’s never easy when complications arise, so your kind words mean a lot to us all. Wishing you the very best with your completion and a smooth move into the next chapter.
★★★★★ 5/5
GoogleGreat service from the Caernarfon team, always happy to help. A special thank you to Ffion who did everything she could to help us find the perfect home, she was amazing and very professional. Highly recommended xxx
Elli · 2 June 2024
Agent replied · 2 June 2026
Thank you, Elli, for your lovely review. We’re so pleased to hear that our Caernarfon team looked after you so well and that Ffion went above and beyond to help you find the perfect home. Your kind words about her professionalism and dedication mean a lot, and we’re delighted you’d highly recommend us. Wishing you every happiness in your new home.
★★★★★ 5/5
GoogleWe had a good experience from start to finish, from putting our property up on the market through to it's sale. The team were attentive and communicated with ourselves during each stage. Thankyou.
Megan-Charlotte · 25 September 2026
★★★★★ 5/5
GoogleFfion was informative, professional and always kept me in the loop. Ffion was very helpful.
Thomas · 16 March 2025
Agent replied · 8 May 2026
Thank you, Thomas, for your kind words. We’re delighted to hear that Ffion at our Caernarfon office kept you well informed and supported throughout the process. Professional, clear communication is something we value highly, and it’s wonderful to know you experienced that first-hand. We really appreciate your feedback and wish you all the very best.
★★★★★ 5/5
GoogleSioned Jones & Sophie have been very understanding and supportive throughout a less than straightforward sale. I have been kept updated with the progress (or at times lack of progress by a solicitor in Wigan!) at all times. This has made the whole experience of selling my parents' home a lot easier than I thought it was going to be.
DIOLCH
Angela · 16 February 2026
★★★★★ 1/5
TrustpilotNever would I deal with again
Well where do we start…..!
Caernarfon branch- booked to view a property & I asked if any similar property with my specs around same area. Lad said he didn’t know and best look on rightmove! Surely you should know what job is.
Colwyn bay office- put offer in on house and ended up pulling out due to vendor issues. Was told by by them “they’d tell them (vendors) to leave by my completion date” and she passed me to manger who was totally intimidating on the call. Guilt trips “they have children” (they were living in the house I wished to buy & I have children and was homeless) then “would take ages to buy another house” then when I stood by my decision he slammed the phone down.
Was left voice nail couple hours later saying there had “been a development”. No email about said development
Was phoned again and was told “they’d tell could potentially complete in 2 weeks” I declined so she slammed phone down. I believe this was salvage tactics as nothing was sent in writing regarding these fictitious developments. Was then sent withdrawal of sale.
Total nightmare, rude and intimidating not to mention overpriced (a common theme with their properties)
Avoid
Rhossy · 18 August 2025
★★★★★ 5/5
GoogleFfion and Sophie has been excellent dealing with my house move. Made it all easy for me to move in. It's was a pleasure to have then help me out. Thank you
Cloud4mations · 2 June 2024
Agent replied · 6 February 2024
Thank you for your review. I'm glad to hear that Ffion and Sophie were excellent when you moved house. The Caernarfon team will really appreciate this review. Thank you.
★★★★★ 5/5
GoogleFrom start to finish Sue and the team went above and beyond to make the process as easy and as quick as possible. Regular updates from her keep your mind at rest and I don't think they could of done much more for the both of us. Could not of had a better experience with the team. Thank you all.
Richard · 2 June 2024
★★★★★ 5/5
GoogleThe professional, friendly & efficient service from Sophie & the team at Caernarfon ensured the sale of my house proceeded smoothly. Would definitely recommend these super-helpful guys.
Adrian · 15 September 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
