Beresford Adams Caernarfon reviews

★★★★★ 1/5

Trustpilot

If I could put a 0 star I would

If I could put a 0 star I would! DO NOT rent from this company, I rented a house for 6 months, I changed the flooring from old grubby carpet to brand new herringbone flooring, I also changed the old grubby grey carpet to brand new cream carpet. When I entered the properly it was full of ants which is why I took the flooring up, I rented this properly for 6 moths, the day I gave my notice in I asked Jamie if he would like me to change the flooring back to how it organially was, he told me that it should be fine. 3 days before I vacated I had a email to say the landlord wanted it back to normal, on a Friday evening! This left me no time to rectify the situation, I vacated the properly and had emails from Ellie telling me that the property was in perfect shape! I then a few weeks later recieved a claim against me saying that I owed £1700 in damages! They have refused to admit that they told me it would be ok, and refused to admit any responsibility on their behalf! It is an unprofessional untrustworthy company, they do nothing to help tenants, and they just want your money! The communication between the staff is shocking! Do not trust them, do not rent from them! Unless you want to be stung and treated like an idiot.

Abby · 2 November 2024

★★★★★ 1/5

Trustpilot

Rented from this company

Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again

Charlie · 15 January 2019

★★★★★ 5/5

Trustpilot

Purchase (Caernarfon)

Rhian & Mika (Caernarfon branch) helped guide me through some complexities purchasing a Grade 2 listed cottage with land. I greatly appreciated their professionalism, advice & communication - in particular keeping me informed during each step of the buying process. Highly recommend their services. Thank you so much!

Joanne · 16 October 2025

★★★★★ 1/5

Trustpilot

Unfair business practice - Llandudno

My last correspondence with this so called agency, as respond for the appeal: Thank you for investigating my appeal. I appreciate your efforts. However, I must clarify two points. First, the brochure was from Beresford Adams, received at their Llandudno office. Second, the facts in your investigation seem skewed in favor of the agency. This issue should be addressed by the relevant authorities. Additionally, your explanation contains logical inconsistencies. You state that the property was not shown by Beresford Adams, yet the seller instructed me to contact your agency regarding the sale. This raises questions about the transparency and integrity of the transaction. I believe this situation is a professional scam benefiting unscrupulous individuals within the agency. I will escalate this issue to the highest levels, including regulatory bodies and consumer protection agencies, to ensure this "white-collar" scam is thoroughly investigated and appropriate actions are taken. I am deeply disappointed and frustrated with the entire process. The time, effort, and trust I invested in expecting a professional service have been utterly wasted. The emotional and practical toll this ordeal has taken on me is significant and deeply regrettable. Consequently, I will leave the lowest possible ratings for the agency and highlight the lack of transparency in high-value transactions at every opportunity. I am committed to preventing such unethical practices in our region and hope no other customers will experience a similar situation. I will escalate my appeal against your decision and will not rest until this matter is resolved fairly and justly.

Krzysztof · 26 June 2024

★★★★★ 1/5

Trustpilot

We had an appointment booked with…

We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.

D · 12 June 2024

★★★★★ 1/5

Trustpilot

Council Tax Band is "TBC"

Council Tax Band is "TBC" What is the point of Rightmove having a slot for the Council Tax if Beresford Adams are incapable of detailing it? This isn't on one or two properties that might be up for review, it's them all!

Uncle · 3 November 2023

★★★★★ 5/5

Trustpilot

Sale of our property

We recently sold a property through Beresford Adams in Caernarfon. Cameron and his team were most helpful at every stage of the sale and we would highly recommend.

Jayne · 21 July 2024

★★★★★ 5/5

Google

Regarding my recent property sale in Rhostryfan, I'd like to thank thre Caernrfon branch team. Especially Katie for the hard work and perseverance with the byers although challenging. Highly recommend, thank you. Ifor

Wyn · 10 October 2020

★★★★★ 5/5

Google

Very Friendly and professional. As first tine buyer it was great comfort to have the team to lean on. Thank you for the great service

Montego · 21 February 2025

★★★★★ 1/5

Trustpilot

Awful. Avoid.

Awful. I have been in the rental market for a good while but haven't come across a letting agent quite as unprofessional as this company. I have been without hot water for nearly 7 weeks at the time of writing this and they don't seem to care at all. As well as this it was lucky I found a note from the previous tenant explaining where the water valves and fuses were etc because the letting agent didn't have a clue. Very, very disappointed.

Luke · 27 September 2023

★★★★★ 1/5

Trustpilot

shame I can't leave one star

shame I can't leave one star. rented a property from them Anglesey Branch, property management team are rude and hopeless, roof has leaked since October last year and I mean properly leaked, place is damp and rotten throughout. extensive damp and mould issues, we have been ignored and left to suffer. moving out soon thank god. Landlord who lives out the country is besides himself with how bad the property has been allowed to become under beresfords care, it needs thousands to be repaired. we've lost huge amounts of personal belongings from the leak and damp. grateful to be leaving, but leaving out of pocket and without a lot of personal items due to them being damaged.

Ceri · 16 August 2023

★★★★★ 5/5

Google

I have only been using them for the past few weeks and it has been such a pleasure to work with Cathryn. She is so friendly, professional and knowledgable and is unlike any other estate agent I have ever dealt with. It is wonderful to view with an agent who actually gives you ideas of a properties potential and advises you based on what she knows you are after.

Chantal · 10 October 2020

★★★★★ 5/5

Trustpilot

House purchase

Many thanks to Alecia, professional and polite at every step Kelvyn

MR · 26 July 2024

★★★★★ 5/5

Google

We are in the middle of purchasing a property from the Caernarfon branch, and I cannot praise the staff enough. They have been very responsive to my calls alway's happy to do a viewing when they could, overall an excellent service from them all, I wouldn't hesitate to recommend them.

Julie · 10 October 2022

★★★★★ 5/5

Google

We completed on our forever home on Friday. Rhian and Cathryn at Beresford Adams Caernarfon we amazing. So friendly, prompt and approachable. We had a nerve wracking wait for our best and final to be accepted but Cathryn put us at ease, keeping us informed the whole way. Would recommend them to anyone. Thank you so much!

Chrissy · 10 October 2021

★★★★★ 5/5

Google

We’ve had our best ever experience in buying a place with Beresford Adams in Caernarfon. We have purchased a number of houses in the past, but dealing with Beresford Adams was superb and they really outshone our previous experiences. They are very professional, reliable, quick to respond and always friendly, warm and welcoming. We cannot rate them highly enough.

Angie · 10 October 2020

★★★★★ 5/5

Google

The whole team were always so helpful and reassuring the whole way through the process of selling our home

Victoria · 8 May 2024

★★★★★ 5/5

Google

We received excellent service from the team at Beresford Adams, from the initial valuation through to completion. Any queries were dealt with quickly and efficiently by the very friendly and helpful team.

Sue · 9 May 2023

★★★★★ 5/5

Trustpilot

Friendly helpful

Friendly helpful and answered all questions professionally

Y · 23 September 2025

★★★★★ 5/5

Google

A fantastic experience with BA Caernarfon - they sold my flat for the asking price in just a few days! Couldn’t have asked for more. Emma, Rhian and Co were always on hand throughout and really went above and beyond. Thank you all so much!

Adam · 10 October 2020

★★★★★ 1/5

Trustpilot

They let me have a survey done but my…

They let me have a survey done but my chain broke. They left the house on right move and didn’t let me know it was sold so I could look for another. Wouldn’t have a discussion on the phone . Absolutely horrible experience with Llandudno staff!!

Joan · 7 February 2024

★★★★★ 5/5

Trustpilot

The staff are really friendly

The staff are really friendly. Anything they can do to help is no issue. Very efficient.

Dale · 20 May 2025

★★★★★ 5/5

Google

The Team at Beresford Adams were great in dealing with our house purchase. They went above and beyond to help out when the purchase became difficult. All our enquiries were dealt with very quickly and professionally. I wouldn't hesitate in recommended them.

Odette · 10 October 2019

★★★★★ 5/5

Trustpilot

We sold our family home with Beresford…

We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!

Sian · 19 May 2021