Sterling Properties reviews

★★★★★ 1/5

Trustpilot

Rude, obnoxious and unlawful company

If I could give a minus star review I would. What a shambles of a company - just take a look at their other reviews and you’ll see for yourself. Horrid customer service particularly from this one woman, such a rude, patronising and arrogant individual. The agency failed to assist in any of the properties faults, illegally withheld money and failed to consistently comply with the law in regards to information/procedures they are required to share. Throughout my tenancy I had no idea where my deposit was kept, they stole money from my deposit because they decided I owed them rent despite paying every month until my contract expired. Horrible company with no idea on how the law works and disgustingly mannered staff. Avoid at all costs!

Anonymous · 22 December 2022

★★★★★ 1/5

Trustpilot

SCAMMERS!!

I disputed the amount they wanted from us for them to do their jobs when we left the property. We left the property in a good state and they tried charging up through the roof as well as taking our deposit.

Shauna · 16 January 2025

★★★★★ 1/5

Trustpilot

MAINTENANCE

My mum and dad are renting from these and had a supposedly new boiler put in November last year and still no better no heating properly since then. they had a boiler/radiator flush on Friday and now no water they in their late 60's with serious health issues they cant and shouldnt have to live like this fuming aint the word if i could give O stars I would they currently at mine getting warm and fed and bathed should not be happening STERLING you ain't getting NO RENT off my parents till I'm satisfied that eveything is in working order!!!!!!😠😠😠😠😠

Rachel · 6 February 2022

★★★★★ 1/5

Trustpilot

if anyone needs help with this company…

if anyone needs help with this company m willing to help i have worked for this company and also beaten them in court trying to illegally evict a tenant, i can tell your solicitor all the tricks they use and also about how they forge tenants signitures to try lie in court of which i can prove by me catching them out and showing a judge the forged document and signature which the judge could tell was a forgery and that was on day one of court

Peter · 27 June 2021

★★★★★ 1/5

Trustpilot

ONE STAR PROPERTIES ??

Although never been a tenant of Sterlings, was employed by them a couple of years ago and it appears that things still haven't changed for the better. 1 star properties maybe more apt having read most of the reviews. From my time there, definitely a sense of rent being the main driver, tenants not really looked after in terms of customer service. This obviously evidenced by poor tenant experiences being the norm. Advice : yes rent collections is important, but initiate a dedicated customer care team to get your tenants back onside. Trust me it works given time, then maybe, just maybe you can claim to be 5 star properties.

Kingston · 19 May 2021

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID unless you're a drug…

AVOID AVOID AVOID unless you're a drug dealer of course. Rented an apartment for 1 Yr, numerous issues throughout the tenancy which sterling were extremely reluctant to fix and when they did so it was half a job. When I moved in I requested a deep clean before I moved in as it was in an unacceptable standard yet this was never carried out. On leaving the property I've had to wait 29 days before being told they want to make a deduction for cleaning costs despite me cleaning top to bottom before I left. When trying to complain about this delay was told there's nothing they can do yet are reluctant to even put in writing so I can dispute it with the deposit protection company. Absolute sham of a company will be reporting to Wigan Council. Though I'm sure all the drug dealers in the block had a great experience with them.

Gio · 24 March 2021

★★★★★ 5/5

Trustpilot

I'm really satisfied with there…

I'm really satisfied with there services and I'll love to work with them again in the nearest future

Smoke · 6 July 2025

★★★★★ 1/5

Trustpilot

Very appalling

Very appalling, had my property with them for a year, been trying for 8months to get out of there due to the constant drug misuse, and for my safety due to an abusive ex partner, even having the army and the police involved they would not let me leave my tenancy early. They are making this personal by not allowing my sister to rent my flat and rejecting her application because of a complaint about her that has been proven it was noting to do with her, Rebecca Brindley the manager has a bad attitude and has to argue with me every time, they are a horrible business who does not care about the welfare or support of their tenants.

Stacey · 26 January 2021

★★★★★ 1/5

Trustpilot

Wouldn’t even give them one star

Wouldn’t even give them one star. I called the office the day after a property went up for rent as my brother lives next door to be told I was the first person who had contacted them I’ve this property. They took my details and advised they would call me back when their arranging viewings. Called up again the week after they took my details AGAIN an said someone would call me back when their having viewings. Called again the week later as I had still not heard anything to be told again there still not doing viewings! As my brother lives next door he told me the day after I had called them up, he had seen a number of people viewing the house. I called them up AGAIN to be told someone had already put an application in for this property and people had been to view it recently. I was the first person who enquires about it and didn’t get a phone call back? Also called another 3 times after this aswel. DO NOT TRUST this company they don’t have a clue what they are doing. The manager still has not replied to my emails and calls also

Nicola · 16 September 2020

★★★★★ 1/5

Trustpilot

Jason is horrible (won’t let me swear)

Jason is a horrible little man. Very rude man.

Anonymous · 17 July 2023

★★★★★ 1/5

Trustpilot

This company is a joke,had no toilet or…

This company is a joke,had no toilet or shower since Saturday,it's now wenseday,blockage in pipes outside,told me today on telephone there contractors will be there this afternoon ,no sign of them not the first time they have told me this,and no sign of workmen ,all this company is interested in is collecting rent ,,PLEASE THINK TWICE BEFORE, RENTING OFF STERLING PROPERTIES,AND CHECK ON THERE REVIEWS,like I should of done,they are based bury Lancashire,have a few rental properties

Colin · 8 July 2020

★★★★★ 1/5

Trustpilot

Rented me a house full of mold covered…

Rented me a house full of mold covered it up real good when showed it to me knowing I have COPD I wouldn't rent a rats ass to them

Barbara · 24 May 2024

★★★★★ 5/5

Google

We've had a great experience with Sterling Properties so far, our recent moved has been stress free thanks to the relaxed, friendly and accommodating approach Sterling have had. 👍 …

Matt · 16 April 2024

★★★★★ 1/5

Trustpilot

No refund ! Where is my money

Wish I read reviews!well they took holding deposit decided they won’t let me the place which is fine, but they wouldn’t refund my money and they are being really rude!

Kate · 11 April 2024

★★★★★ 5/5

Google

Fantastic. The process was smooth and hassle-free. Really pleased with the service.

Agne · 23 January 2025

★★★★★ 5/5

Google

Excellent service from Jodie T for sorting out my account .

Glenn · 13 November 2024

★★★★★ 1/5

Google

Very unprofessional. Delaying completion of my property by not providing a simple certificate. Been chasing for weeks, empty promises but no certificate. Useless

A · 12 April 2024

★★★★★ 1/5

Trustpilot

Would give 0 stars if I could

Would give 0 stars if I could. Ive had the WORST experience of my life living in a Sterling owned property. Lifts are broken more than they work. NEVER has my windows cleaned and I've lived there 18 months. Dog wee and poo throughout the building. The sheer amount of disrespectful people there is just disgusting.

· 14 July 2020

★★★★★ 1/5

Google

They make appointments and never show up. They didn't answer my calls or messages at the appointment time. They are disrespectful.

Charlie · 16 April 2024

★★★★★ 1/5

Trustpilot

Absolutely awful agency

Absolutely awful agency. I would strongly avoid any property including 77 Muswell Hill that uses this do nothing, avoiding calls and generally a rude bunch of people.

Shaun · 15 April 2023

★★★★★ 5/5

Google

The best company for renting and selling properties

Mehir · 16 April 2024

★★★★★ 5/5

Google

Always great service and friendly staff

Kevin · 12 April 2024

★★★★★ 1/5

Trustpilot

These re tards are a total joke

These re tards are a total joke. Rent somewhere else if possible.

Snoop · 8 July 2021

★★★★★ 1/5

Google

Rating only, no written review.

Mark · 4 December 2025