Trusted Agent profile
★★★★★
48 reviews across 2 platforms
Sterling House Waterfold Park, Bury BL9 7BR
Sterling Properties's Bury office at Sterling House Waterfold Park is rated 1.8 out of 5 across 48 reviews on two platforms, including 21 Google reviews rated 2.1. Checked 9 October 2026.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
GoogleMyself and my partner recently started a contract with Sterling and unfortunately it didn't work out due to some issues. Sterling was so helpful and took the whole situation very seriously. They were very quick and got back to me within a day each time. Jodie and Sophie were absolute angels and provided as much support as we needed and treated the situation very professionally. Thank you so so much guys !!
1/5
GoogleHappily took my security deposit then waited 3 days to be told was unsuccessful due to a credit check I spoke to sterling and told them about my dro and how it’s ran out etc so everything I give them was as I believe to be true doesn’t look like ill be getting the 120 back no transparency what so ever and no communication Edited refund expected soon
Hi Bradley, Thank you for taking the time to leave a review. It is disappointing you felt the need to leave a negative review given your holding deposit was returned in full, which given the circumstances we were not obliged to do. And the reasons for rejecting your application were fully explained. All the best securing a property. Kind Regards, The Sterling Team
1/5
GoogleBeyond awful!!! Left a hole in our living room for 6 months after a massive leak that ruined our couch this left the flat freezing in the winter months and this was only rectified once we threatened to withhold rent after leaving they took our entire deposit and have even tried to make us pay more. The worst letting company by far AVOID AT ALL COSTS!!!
Thank you for your review - please contact the office with any legitimate complaints as we would love to rectify them for you. Based on the information you have provided, this review maybe for another company as we have no record of your name or a complaint being raised.
1/5
Google*Avoid at all costs* Have had a largely negative experience as tenants in a property managed by Sterling. I could write an essay, but will try to summarise: 1. Delays with necessary repairs. A fault when a toilet was fitted meant leaks under the bathroom floor and black mold growing in the bathroom wall for months. Only resolved when the Council were informed. 2. They have no concerns over building safety. One of the external doors to the block of flats is faulty, doesn’t lock, and was that way for the year we lived there. Lift was also broken the entire time we lived there. 3. Faulty fire alarm system in the building meant multiple alarms in the middle of the night. Not only irritating but a waste of the fire service’s time, too. 4. They tried to tell the Council we moved out later than we did, so the council tried to charge us extra Council tax when we didn’t live there. So, not only unhelpful, dishonest too. 5. The latest saga is it has taken us more than six weeks to have our deposit returned to us. Our rental agreement stated any deductions would be informed within 10 days, and it took 5 weeks. A further 10 days after that for funds to be returned. Have never dealt with such a lack of professionalism in my years of renting and would encourage you to avoid the headache.
1/5
GoogleNot sure we’re to start with this company.. but will keep it short by just saying avoid after speaking to one of my clients how they have been treated and spoken to is awful. The work upon a property we attended was shocking.
Thank you for your review - please contact the office with any legitimate complaints as we would love to rectify them for you. Based on the information you have provided, this review maybe for another company as we have no record of your name or a complaint being raised.
5/5
Trustpilotthese guys are greate Emanual Baptiste…
these guys are greate Emanual Baptiste is one of the best contractors I've ever run across ....these folks actually care about their customers
1/5
TrustpilotAbsolutely horrendous!!
Absolutely horrendous!!! Took all my deposit and tried saying I owed them money! Had a major leak were my property was damaged and then they try and say I owe the money. Awful people awful company. In the end told them keep the deposit. Nothing but evil people l. DONT EVER USE THIS LETTING AGENCY
1/5
GoogleI had an awful experience with this real estate company. During a call, I was abruptly cut off after being asked how many people and what type of people would live in the property. As someone whose first language isn’t English, this felt blatantly discriminatory and unprofessional. This company clearly lacks respect for customers, and such behavior is unacceptable. I would not recommend their services to anyone.
Hi Francis, we are sorry to hear that you are disappointed with the conversation you had with Sterling Staff. From my investigation the line was breaking up and it wasn't clear conversation. I can assure you no discrimination have place in our service. I have also responded on your email.
1/5
GoogleSophie in lettings is extremely rude and has a piss poor attitude when dealing with customers. She sent a rent increase letter in January to increase my rent by £70. Despite me showing proof a property was recently rented in the same block for the same price in december. I later discover yet another apartment in the same block is being advertised less than what my current increased rent amount is, with a larger living space. So for one whole month there was an increase in market value which was the month my rent was reviewed. To why i stated id like to move across the hall seeing as the apartment is bigger and cheaper. She then proceeded to tell me im not allowed as I've had failed direct debit in may, when I've never had a direct debit in place because the form they had be completed last year when i moved in was to be set up from the 29th feb, and there isn't a 29th in February. So i always paid my rent monthly and manually, and have never missed a payment. Screen shots as proof. Raised with management due to her competence to provide factual information. At one point she even made a remark about increasing my rent again when market value goes up to which i stated she couldn't do that, it could only be done annually. Really wish business would vet their employees or at least take in account repetitive behaviours as this is twice now where she thought she had a sense of entitlement without communicating with the OWNER of the property - apart from this specific employee… buckley house maintenance team have been superb fixing repairs promptly, and even the lady that showed me the flat last year, was extremely helpful and polite.
1/5
TrustpilotBe aware of another real estate scam
Be aware of another real estate scamming company. Selling houses for 3.6M, asking mo they payments of 21k for 25 years, comes down on 6.3M. this is something the government should look in to it!!!
1/5
TrustpilotI went to view a property and the agent…
I went to view a property and the agent was ignorant and could not be bothered. I think this company is rude dont go with them
1/5
TrustpilotThis companies behaviour was aggressive…
This companies behaviour was aggressive arrogant,vulgar and irresponsible. Zero respect to the clients they treat you like you are inferior, like a garbage and don’t answer your questions.Also they keep properties on their website which are already gone .Complete lier .This company should be shut down fir disrespectful attitude towards the clients!Spare your time if you are self respected person.‼️‼️‼️‼️
1/5
GoogleAvoid these!! Not happy with the way they are treating my parents, my dad isn't well and because the rent was going into the thousands each month they had to move, now are being asked to pay a ridiculous amount of money back, landlords of the property are earning millions by the way, in my eyes I wouldn't pay them anything, not happy at all 😡
1/5
GoogleLandlord pulled out from letting me the property, they won’t refund my holding deposit Eventhough I was assured on goodlord website and by staff member if the application was unsuccessful I would get my money back! only use them if you are happy to get Your MONEY STOLEN! They talk to you like dirty! It is about the money but also about the dishonest conduct!
Hi Kata, we are sorry to hear that you had bad experience going through your application. After all misunderstanding and clarification we have returned your deposit as pet T&C. All internal errors have now corrected and wont happen again. We are apologise for all inconvenience.
5/5
TrustpilotGreat Service
I have 1 of 8 flats in a block that was managed by Moreland Estates, who are the biggest bunch of crooks going. Sterling took over around 18 months ago and they fixed the lift that had been out of order for almost 3 years for a few hundred pounds, we were quoted £50k by Morelands and cleaned the carpets that were a disgrace. It is early days but so far they have proved to be extremely good and competitively priced.
1/5
TrustpilotArrogant and unserious
Arrogant and unserious.
1/5
TrustpilotScammers......…
This is a company that is ready to reck investors financial life, please don't invest in their service accommodation, the deal package they share with you is all lies, there is no how you will make profit from the investment, rather you keep adding money monthly and all invested funds will go down the drain. They stop answering messages after they realise you have your facts straight. PLEASE BE AWARE, All your funds will go down the drain.
1/5
TrustpilotAvoid this company at all costs
Avoid this company at all costs! We nearly purchased a property through them but thankfully pulled out just in time. They will say anything to push a sale. We also rented through them, and when it came time to move out, they took nearly our entire deposit unfairly. Save yourself the stress, money, and frustration, think twice before dealing with this company.
1/5
GoogleDisgusting behaviour. Sterling pulled out of rental agreement as they had not fixed problematic areas as agreed. Have held onto my deposit for a full month despite me repeatedly chasing through the other agency they use to advertise their lettings. A whole month of waiting for my £1k, phoning the citizens advice, speaking to a lawyer, completing a claim with the small claims court... just pure stress. NO APOLOGY! Be ashamed of yourself Dominic.
1/5
GoogleRented office with this company Had to vacate due to financial loss to be spoken to like trash by a female worker Then when I asked when I can collect my office furniture which is not 12 months old and cost over £4000 they refuse to give it back just keep saying it’s been cleared with no communication with them I am Seeking legal advice for theft of property by them
1/5
GoogleDon't believe any of Sterling Prop staff replies. ALL LIES, period. The place is there to get cash through poor housing. End of. I dealt with these clowns for over a decade. They will do as little as possible. In my case, they sold the property to get out of the impending court case over the lack of maintenance.
1/5
TrustpilotThey only show rentals as an open…
They only show rentals as an open house, so 30 people show up and it is impossible to rent the house you wanted to look at because there are 30 other people that apply the same time you do. Its a hustle to take your $90 along with 30 other people so they can keep it and only rent the house to 1. It’s a scam to take your money. Property manager said they can only do showings to the public one time because the Agent has kids. Probably the wrong position for her.
1/5
TrustpilotThis companies behaviour was aggressive…
This companies behaviour was aggressive and irresponsible. Forced to pay for closures due to 2 floods from their property above. Ignored compensation claims. Having to go through property redress scheme prior to legal action. Over 4 years with them. Avoid.
1/5
GoogleStay well clear of this so called letting agent. No interest in their tenants whatsoever. Until your rent is due that is. My pics show how I was made to live for 5+ yrs.
Hi Graham, as per check out photos, these are only the evidence how the property was devasted over many years of your tenancy. It is a shame that we never received any maintenance issue or request report so that we could act accordingly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Sterling Properties's Bury office has 48 reviews across two platforms: 21 on Google, 27 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Sterling Properties is rated 1.8 out of 5 across all 48 reviews, and 2.1 out of 5 on Google from 21 reviews, checked 9 October 2026.
Sterling Properties, Sterling House Waterfold Park, Bury BL9 7BR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.