Every review we hold for the Bury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhite diesel quote given. I offered to pay by card, this wasn’t acceptable to Crown Oil they need a first payment into their bank. I got the quote Friday and paid on Saturday. Delivery wasn’t delivered on Tuesday as agreed. I was told as I hadn’t paid (even though I had) however nobody checks incoming payments of Crowns account?? They tried to put the price up even though I had already paid. I had to argue to get the price I had agreed.
The delivery arrived Wednesday, the driver called and he was allowed on site, he topped up one tank then left site without further contact taking 250 litres which should have gone in another bowser on site.
When I called for a refund I was told it would take up to five days even though I had to pay in one day. Absolutely no chance my company will ever use Crown Oil again. Five days on and still no refund.
Mark · 10 June 2023
★★★★★ 1/5
TrustpilotDont touch them with a bargepole -they are crooks
Dont touch them with a bargepole! They kept chasing me to order red diesel for our farm and heating oild for the house, I decided to give them a try.:
Hans · 10 July 2024
Agent replied · 23 October 2024
Hi Hans,
We're sorry to hear that your experience hasn't met your expectations and for the inconvenience with your order.
If you'd like to discuss your experience with a member of our team, please don't hesitate to get in touch.
Best regards,
The Crown Oil Team
★★★★★ 4/5
GoogleAlthough they couldn't help me with supply of C1 Grade paraffin, I found Jill on customer services very helpful and took the time to phone me back, which is pretty rare with most of the fuel oil companies who generally can't be bothered to even reply back.
Jonathan · 12 June 2023
Agent replied · 11 June 2024
Hello Jonathan, thanks for the positive feedback, we are happy that Jill was able to assist you. Best wishes Crown Oil
★★★★★ 5/5
GoogleGill is very helpful. Overall great service.
Paul · 12 June 2022
Agent replied · 11 June 2024
Thanks for taking the time to leave a review Paul, it means a lot! We'll pass on the feedback to Gill. Have a great day. Best wishes, Crown Oil.
★★★★★ 5/5
GoogleHave used crown oils for multiple construction sites, very reliable service, Rachel Moore who deals with our account always ensures a speedy service and makes sure our sites are kept going by ensuring our fuel deliveries are always on time !
Kevin · 12 June 2023
Agent replied · 11 June 2024
Hi Kevin and thank you for your kind words. We are happy to hear that you receive a very reliable service from us. Best wishes Crown Oil.
★★★★★ 1/5
GoogleInquired a couple of years ago about heating oil prices and red diesel. Have had to block their number due to continued marketing calls. Borderline harassment.
WTS · 22 July 2025
★★★★★ 1/5
TrustpilotCrown Oil A Truly Terrible Company
White diesel quote given. I offered to pay by card, this wasn’t acceptable to Crown Oil they need a first payment into their bank. I got the quote Friday and paid on Saturday. Delivery wasn’t delivered on Tuesday as agreed. I was told as I hadn’t paid (even though I had) however nobody checks incoming payments of Crowns account?? They tried to put the price up even though I had already paid. I had to argue to get the price I had agreed.
Mark · 24 July 2022
★★★★★ 5/5
TrustpilotBrilliant customer service
Having been badly let down by the company I had ordered oil from I was relieved and reassured to find a company who seem to value customer service. More importantly delivered our oil earlier than they quoted.
Elaine · 13 February 2025
★★★★★ 5/5
GoogleExcellent staff Well presented well mannered. Always happy to help.
They are a pleasure to visit and do custom with Time After Time.
A treasure to the area.
With no faults any problems with any of the services provided.
If I could put 100 star rating on here I would unfortunately I can only put 5 Stars.
Zero · 12 June 2020
Agent replied · 11 June 2024
Thanks so much for taking the time to share your positive experience! It means a lot to us and we look forward to hearing from you again soon. Many thanks, Crown Oil.
★★★★★ 5/5
Google5* service.
Needed fuel urgently and got it delivered that day.
Very Friendly and helpful staff. When I told Courtney my problem regarding site fuel, she sorted it right away with no hassle. Highly recommend.😊 …
Arlana · 12 June 2023
Agent replied · 11 June 2024
Hi Arlana, it's our absolute pleasure being able to ensure your tank doesn't run dry! Thanks so much for sharing your positive experience with Courtney and the team, we'll pass on the feedback! All the best, Crown Oil.
★★★★★ 5/5
GoogleI have been using Crown Oil for years and always get a decent service and price. Our account manager Rachel sorts our deliveries out extremely quickly and efficiently. They are my recommended supplier for all fuels.
Warren · 10 June 2023
Agent replied · 9 June 2024
Hi Warren, thank you for your kind feedback, we are happy that your deliveries arrived promptly. Best wishes Crown Oil
★★★★★ 1/5
TrustpilotI have just had an online chat with…
I have just had an online chat with Annabel as I was enquiring about HVO fuel. The website stipulates anyone can buy it and even says they can deliver it in 205litre barrels. However I was told this was not for domestic use and when I pointed out that their website said different I was asked what I would be using it for. I replied to run my vehicles on another thing it boasts about on its website. Annabel's reply we only sell that in a 100ltr minimum and only to commercial customers.
Km · 10 March 2022
★★★★★ 5/5
TrustpilotI had run out of oil for boiler so I…
I had run out of oil for boiler so I rang Crown and explained my dilemma to a young lady named Amy who was extremely helpful the whole process was very quick and I had 1000 litres in my tank less than 24hrs later at a competitive price based on my goole research thankyou very much
James · 1 March 2024
★★★★★ 1/5
GoogleI won't use them out of principal....sales staff constantly bombard you with nuisance calls and even when you tell them to take you off their call list, they still ring you!!! Use Tate Fuel instead.
Colin · 31 January 2025
★★★★★ 5/5
GoogleMy Main contact RMoore has always been prompt and most helpful. When RM is away the team step in and try their best to complete request. Kim also has been great. Thank you
Rebecca · 12 June 2023
Agent replied · 11 June 2024
Hi Rebecca, we are delighted to hear your kind feedback and that you are happy with our service. Best regards Crown Oil
★★★★★ 5/5
TrustpilotMost excellent results and information…
Most excellent results and information requested from three most professional people in Andew, Sarah and Zoe.
James · 13 August 2025
★★★★★ 5/5
GoogleI have been using Crown Oil for the last 20+ years great company very quick on the phone for a quote and the tanker always arrives when it should what can I say 5*
I hope the staff get a nice Bonus this year they deserve it
Chris
C · 10 June 2021
Agent replied · 9 June 2024
Hi Chris, thanks so much for sharing your positive experience with Crown Oil for over the last 20+ years, it's always a pleasure! Happy new year. Best wishes, Crown Oil.
★★★★★ 5/5
GoogleBeen dealing with Crown Oil for a long time. I deal with Adelle who has great customer service. On a few occasions we required 'emergency' fuel and within minutes of putting the phone down a truck arrives (may have been lucky a truck was close). Navcar
Mr · 27 August 2021
Agent replied · 26 August 2024
Thanks so much for taking the time to share your positive experience, it means a lot to us all at Crown Oil! We agree, Adele is an asset to the team. Best wishes, Crown Oil.
★★★★★ 5/5
GoogleService from Rachel at Crown oils is always excellent , my bulk order of diesel is sorted quickly with no hassle and at a great price. 5* highly recommended.
Paul · 12 June 2023
Agent replied · 11 June 2024
Hi Paul, we are grateful for your kind feedback. We are glad that you are happy with our service. Best wishes Crown Oil
★★★★★ 2/5
TrustpilotCertainly not competitive
Certainly not competitive - NRG and boilerjuice were 3p per litre cheaper. Cannot get an online quote either despite website suggesting otherwise. Even when i mailed to say do not call me they did anyway - repeatedly until about 8pm on Friday and on Saturday. That says to me they are desperate for orders.
Passionateaboutservice · 28 October 2023
★★★★★ 5/5
GoogleJohn at Crown Oil excellent, I always receive the diesel on time if not earlier. We have always used Crown Oil and will continue to do so
Manchester · 12 June 2023
Agent replied · 11 June 2024
Hello, thank you for your positive review, we are glad to hear that you are happy with our service. Best wishes Crown Oil.
★★★★★ 5/5
TrustpilotWhat fantastic customer service these…
What fantastic customer service these guys have! Nothing is to much trouble and go above and beyond the usual call. Thanks Paul and Peter for really helping me out this week. You've made my day!
Julia · 24 November 2018
★★★★★ 5/5
GoogleOrdering bulk diesel deliveries. Courtney Devaney always goes above and beyond to provide the best price and service.
Super happy with such great customer service
Sarah · 12 June 2023
Agent replied · 11 June 2024
Hi Sarah and thank you for your positive feedback. We are delighted to hear that you are super happy with our customer service. Best wishes Crown Oil.
★★★★★ 5/5
TrustpilotNational Fuel Supplier - BGC
We have used Crown Oil for just over 4 years who cover our national requirement at over 40 locations in the UK. Offer a great service, always competitive and reliable when orders are placed.
KEVIN · 17 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
