Sheridans Bury St Edmunds reviews

★★★★★ 5/5

Google

This is the second house we have sold through Sheridans. Each time they have provided superb professional service and kept us up to speed on any development and advice.

George · 26 March 2026

★★★★★ 5/5

Google

We sold our home with the support and professionalism of all at Sheridans. We were thrilled with our honest valuation. The Marketing photography of our property was outstanding. We had several viewings very quickly. The Team at Sheridans always gave immediate feedback. We were constantly kept in the loop with any updates. What a fabulous, very friendly and helpful Team. I miss my chats with lovely Jo. High Recommend Team Sheridan's!

Julie · 26 April 2024

★★★★★ 5/5

Google

Excellent service on a somewhat tricky house sale with a few complications was handled really well by Matt and the team. Throughout the process we had an open dialogue about options jointly plotting our way forward in a fickle market. Very happy to recommend.

Wendy · 28 November 2023

★★★★★ 5/5

Google

I can't praise Tamara highly enough, the relationship which she gives her clients is second to none. She is an asset to any workplace, and I would highly recommend her.

Dianne · 16 February 2026

★★★★★ 5/5

Google

If you are thinking of putting your house on the market in Bury St Edmunds, do not think twice about speaking to Sheridan’s! They were a total breath of fresh air within a very challenging market. Our house was valued by the lovely Kathryn; we felt she suggested a fair and realistic price, though it was more her charming character and professionalism that reassured us we were in good hands. The photographs taken for the listing were incredible and stood out compared to similar listings on Rightmove etc. The viewing guide, Iain, was super - it was clear he took time to do his ‘homework’ on the property and local area, and from subsequent experience searching for onward property, other viewing guides rarely made as much effort as Iain. Their communication throughout the process was fantastic and we were always given prompt feedback following viewings. We would like to thank both Kathryn’s, Jo, and Claire in particular for their incredible service. We were lucky enough to receive multiple offers a one stage and they handled the negotiation brilliantly. Claire especially stood out as going above and beyond in this part of the process. We are now happily settled in our new home and we feel so grateful for Sheridan’s for all their help selling our property! We would 100% recommend to anyone!

Jasmine · 27 March 2024

★★★★★ 1/5

Google

An unfortunate and very poor experience as a prospective buyer. We booked a viewing of a property around 10 days in advance as we were driving from London to Suffolk in order to visit it. We were shown round on the day by a very nice gentleman from Sheridans and I cannot fault his service. We liked the property, only to be phoned straight away and told that an offer had already been agreed prior to us arriving and we had ONE HOUR to make a decision whether we'd like to offer. We'd only just left the house! As it goes, there was absolutely no negotiation to be done, we were just strung along, despite us being in an excellent position with no chain. It was a completed deal and a clear tactic to increase the price. I appreciate that the job of the estate agent is to act on behalf of the seller and squeeze as much price as possible from a sale but to be used as a pawn in that game, and the lack of courtesy was astonishing. I expect we pushed the price up so maybe as a seller that's what you really want. We don't mind missing out on a purchase, this is part and parcel of the housing market and we've been here before but treated with considerably more respect. However, it's such a disappointment from our point of view in the way this was handled. To not be informed of the position, prior to wasting 4 hours on the road and the sellers being at home whilst we viewed, knowing it was a waste of time and that we'd driven so far with 2 children in tow.

Jordan · 26 February 2024

★★★★★ 5/5

Google

We recently purchased our first home with Sheridans and the service they offered was extremely professional. They helped us find the home of our dreams via their email list and were very helpful throughout the whole process. I would definitely recommend Sheridans to anyone looking to buy or sell their house.

Josh · 14 April 2025

★★★★★ 5/5

Google

Fantastic agency which we have sold and purchased through. Incredibly kind and honest team. Matt & Tim have been excellent at giving us advice across the years. Highly recommend

Henry · 9 November 2025

★★★★★ 5/5

Google

This is the 2nd time we have used Sheridans, both times we have been very pleased with the service we received. We found all the staff so friendly and responsive to our questions. The photographer's pictures were excellent and showed off our house beautifully. This time it was a long process, due to the bottom of the chain pulling out once, but Sheridans were able to restart the process again efficiently. A very special thank you goes out to Kathryne Driscoll, whose tireless phone calls to the solicitors etc., largely contributed to our sale going through.

Chris · 29 October 2023

★★★★★ 5/5

Google

Recently sold our house through Sheridans Bury St Edmunds. Everyone from the beginning to the end of the transaction were so professional, friendly and helpful. The team were always on top of everything that was going on. We would certainly recommend them to anyone thinking of moving home.

Tracey · 16 April 2025

★★★★★ 5/5

Google

We were very glad that we selected Sheridans to sell our house. The whole team are very professional, personable and reassuring. The flow of communication which is essential in the house selling / puchasing business was smooth, prompt and supportive. We always felt the team were interested in us and our siutuation, despite having a busy client base and nothing was too much trouble. A massive shout out for Simon who kept us informed and up to date along the twists and turns of the process. I think the other sellers in the chain wished they had a 'Simon' too! But in a way they did as he regularly contacted the other professionals and homeowners and was the glue that enabled us to reach a satisfactory completion. We wholeheartedly recommend Sheridans Estate Agents.

Claire · 25 August 2023

★★★★★ 5/5

Google

Quality of service was excellent and we would rank them the best estate agent we have had the pleasure to deal with. They were a tight-knit team who were knowledgeable about our property and kept us updated at all times to ensure the sale process kept moving smoothly through to its successful conclusion. They are a tenacious bunch of professionals who worked closely with us to deliver the best possible outcome. Tina & Mick would like to thank them for all their help and support.

Mick · 25 August 2023

★★★★★ 5/5

Google

An excellent service from beginning to end carried out in a very professional manner. Phone calls and emails were always responded to promptly. All staff were knowledgeable, very pleasant and a joy to work with. A special mention for Simon who kept me totally updated, on what proved to be, a tricky conclusion to the sale of my property. He went the extra mile to keep communication along “the chain” flowing, even making calls and emails on days when he didn’t officially work. He was totally approachable on all aspects of the sale. A big thank you to all the staff, I thoroughly recommend Sheridans.

Mel · 25 August 2023

★★★★★ 5/5

Google

After a slightly tricky start due to some teething issues Sheridans really went the extra mile. Jo needs a very big special mention - she is a real asset and showed a level of service, care and dedication that is well above what one would expect. She was just brilliant and I personally think without her involvement we wouldn't have been able to go through with the purchase due to a very difficult and complicated chain. I honestly can't thank her and the entire team enough for their work as thanks to them we are now living in our dream property. I wouldn't hesitate to recommend them to friends and family and will absolutely be using them if we ever sell the house.

Alex · 25 August 2023

★★★★★ 5/5

Google

Incredible service and support , diligent follow up throughout the purchase process highly recommend !

Fauzzia · 16 February 2026

★★★★★ 5/5

Google

We used Sheridan’s to sell our home and we also viewed a number of properties with them. The team, Kathryn D, Claire, Iain, Kathryn and Jo were all knowledgable and supportive (apologies if I’ve missed anyone). They were attentive and in touch with regular feedback. They worked hard to provide a good service and we honestly couldn’t fault them. They were straight talking, clear with their feedback and we would definitely recommend them! We ended up selling to a lovely family. I have already recommended them to others!

Nicola · 23 February 2025

★★★★★ 5/5

Google

Really happy with the service. Was constantly updated on the progression of our sale. Would thoroughly recommend Kathryn and the team at Sheridans and wouldn’t hesitate to use them again.

Graham · 25 August 2023

★★★★★ 5/5

Google

Sheridans Estate Agents went above and beyond to help us achieve our dream home. They communicated well and kept us updated at all times. Highly recommended.

Lisa · 28 November 2023

★★★★★ 5/5

Google

Great service in buying our home through Sheridans from first viewings to completion it really was a 5-Star service. Always available to speak to or call straight back and keep you informed with regular updates. A special mention to Jo St Clair Roberts who supported us through a very testing time with our conveyancers and went above and beyond to help us complete on our lovely new home. Thank you to all. Would highly recommend.

Tracy · 29 October 2023

★★★★★ 5/5

Google

Sheridans is a well oiled machine. Polite, friendly, knowledgeable team of lovely people. They always replied to my enquiries and kept me up to date. Thank you all!

Polly · 25 September 2025

★★★★★ 5/5

Google

Well done to Tim and the Team at Sheridans for getting us over the line on our house sale.Every member of the team was helpful, friendly and efficient throughout the process. Would highly recommend.

Mark · 19 July 2025

★★★★★ 5/5

Google

Just bought a property via Sheridans and have to say how excellent I found their service, they kept me up to date with everything as it happened and even told me we’d exchanged over 3/4 hour earlier than my own estate agent or solicitor. The ladies in the office are very friendly and nothing was too much trouble. I would have no hesitation in recommending Sheridans as a first class estate agents.

Sharon · 28 November 2023

★★★★★ 5/5

Google

I chose Sheridans from 3 estate agents I invited to value my home, as they came across as very professional and were realistic about the valuation rather than overpricing my home in order to secure my business. This was one of the best decisions I have ever made. Throughout the whole process they continued to be professional, their communication was excellent and they couldn’t have been more helpful. I dealt with a number of different members of their team for one thing or another, and they were always friendly, reliable and patient. Even when my sale had gone through they were still on hand and happy to assist when I needed to make contact with the new owners of my property. Your sale/purchase will be as stress free as is humanly possible if you rely on this Agent to look after you. I cannot recommend them highly enough.

J · 29 December 2024

★★★★★ 5/5

Google

Really professional service, would highly recommend. Having had our property on the market for over a year with a different agent and failed to sell, we moved to Sheridan’s and they managed to sell in difficult circumstances, holding together a delicate chain as the market was turning. Kathryn and the rest of the team were always available to help with extra bits and pieces as the property was empty and we were not nearby.

Tina · 25 August 2023