Trusted Agent profile

Map Lettings reviews

★★★★★ Excellent

127 reviews across 2 platforms

Ground Floor Office 79 Guildhall Street, Bury St Edmunds IP33 1PR

Map Lettings's Bury St Edmunds office at Ground Floor Office 79 Guildhall Street is rated 4.9 out of 5 across 127 reviews on two platforms, including 125 Google reviews rated 4.9. The 2 Facebook count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.9 / 5

125

Reviews on Google

This office

Facebook logo

3.0 / 5

2

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Map Lettings. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Bury St Edmunds office, from every platform, shown as written. First names only.

5/5

Google

I would highly recommend Cardwells Estate Agents! Fantastic communication from start to end which was something that was massively important to us when selling our property. Staff are always happy to help which is so important during such a stressful time. Special mention to Dawn who assisted us throughout the process. She is fantastic at her job and deserves recognition for how hard she works and how truly amazing she is at what she does! Couldn't thank her enough, nothing was ever too much and she went over and above for us. Thanks again Dawn and to everyone at the Cardwells Bury office! Chloe & Kieran x

Chloe · 8 June 2026

Agent replied · 22 June 2026

Hi Chloe and Kieran, thank you so much for your kind worlds and five star rating, but especially thank you so so much for the special mention for Dawn, we think she is amazing too and we love her ❤️ we will make sure she sees this. Sending best wishes to you and your family

5/5

Google

Had the great agent Harvey show me and my finance a couple of houses that really fit our needs, you can tell he had a great knowledge and really catered to our needs, would 100% recommend Cardwells. We will keep in mind again if we move!

James · 15 June 2026

Agent replied · 22 June 2026

Hi James, thank so much for your kind words, five star rating and especially for the lovely words about Harvey, we think the world of him too and will make sure he sees this. Sending best wishes to you and your family

5/5

Google

We can’t praise and thank Caitlin and all the team at Cardwells enough for their commitment to help us to sell our property. They went above and beyond for us and we would highly recommend them to anyone looking for an estate agent they can truly trust to get results. Super helpful, friendly and efficient with lots of experience and knowledge about the property market. Caitlin provided regular updates and a professional personable service, she was an absolute pleasure and joy to deal with. Thank you to all the team that helped to make our sale happen. Kind regards, Deb & Rick Pomfret

Debbie · 12 August 2025

Agent replied · 20 March 2026

Thank you so much Debbie. Thank you so much for the five star rating, kind, and recommendation. We really appreciate your business, thank you. We think the world of Caitlin and are so pleased that you do too! We will Make sure she sees this. Sending best wishes to you and your family

5/5

Google

The Cardwell Team at Bury have been excellent from start to finish, a smooth and hassle-free process. Living over in Poland, I was a bit nervous about how things would go, but regular updates and friendly advice really put my mind at ease. It meant a lot to be kept informed every step of the way, especially since this was my first time selling a house in England. I truly appreciated your patience in explaining all the details and making sure I understood what was happening. Thanks for being so professional, helpful, and supportive from start to finish. You’ve done a brilliant job, and I’m genuinely grateful!

Martyn · 22 July 2026

Agent replied · 22 August 2026

Hi Mr Taylror. Thank you for your business, we really appreciate being chosen as your estate agents and are proud to be of service. We will make sure all our colleagues see this kind review, five star rating and reccomendation. Sending best wishes to you and your family

5/5

Google

I had a fantastic experience with cardwells, and I can’t recommend them highly enough. Deana was an absolute pleasure to work with, her professionalism and expertise were evident from start to finish. She went above and beyond to accommodate my working hours, even when it meant late evening communications, which was a huge help. Her knowledge of the field is impressive, and she guided me through the entire process seamlessly. Everything was handled efficiently and with care, making what could have been a stressful experience remarkably smooth. Many thanks to Deana and the team at Cardwells.

Angela · 20 March 2025

Agent replied · 22 January 2025

Hi Angela, thank you so much for that wonderful review and recommendation. It was our pleasure to help. We will pass this on to Deana so she sees it, we think she is wonderful too! Sending best wishes to you and your family.

5/5

Google

Cardwells Agents are my choice of estate agents and have proven themselves time after after time. In particular, their shining 🌟 Deana Cotter has been absolutely amazing. With her indepth knowledge of the property market and proactive approach and quick responses to queries she truly has been a pleasure to work with. Kudos to the rest of the team at Cardwells for their team spirit and professionalism that sets Cardwells apart from other estate agents.

Usman · 20 March 2025

Agent replied · 11 December 2024

Thank you so much for taking the time to write such a kind review! We this Deana is amazing too!! We will make sure the team see this review :-) Sending best wishes to you and your family

5/5

Google

I would like to say a huge thank you to cardwells estate agents in Bury. A special thank you to Caitlin, you have been amazing through out our whole journey. Kept us updated every step of the way and always replied to our emails with up to …

Marlene · 22 December 2025

Agent replied · 20 March 2026

Thank you so much for the lovely feedback, kind words, five star rating and recommendation. We will make sure Caitlin sees this. We really appreciate it ❤️ Sending best wishes to you and your family

5/5

Google

I had a great experience selling my property with Cardwells, it isnt something you do often so it was reassuring that I was able to lean on their expertise to walk me through the whole process. My primary contact was Dawn and she was invaluable keeping things moving along right up to the date of completion. I wouldn't hesitate to recommend Cardwells.

Guy · 20 July 2025

Agent replied · 20 March 2026

Thank you so much Guy, we really appreciate your five star rating and kind recommendation. Thank you so much for the business, it was our pleasure to help. Sending best wishes to you and your family.

5/5

Google

Cardwell's have now helped me sell two properties, so I can highly recommend their friendly and professional service. They helped to keep the chain alive, within the required timeframe, and really did an excellent job. Thanks to Dawn, Craig and the team :-)

Alison · 20 December 2025

Agent replied · 20 March 2026

Thank you so much for your kind words and five star rating. We really appreciate it, thank your for your business. Sending best wishes to you and your family for Christmas and 2026

5/5

Google

Cardwells are easily the best estate agents I’ve ever dealt with and I’ve tried most of them over the years and none of the others even come close. If you are thinking of selling a property look no further, first class service, professional advice, superb marketing and competitive prices, I can wholeheartedly recommend Cardwells Estate Agents, don’t waste your time looking elsewhere.

Andrew · 20 March 2025

Agent replied · 29 July 2023

Thank you very much Mr Murphy, We really appreciate you taking the time to write. We hope you are very happy in your new home and we would be delighted to act for you again in the future if you need us. All the very best wishes to you and your family.

5/5

Google

Thank you to the whole team. What a fantastic estate agents. Down to earth and made the whole sale process flawless and straight forward. So glad I was recommended to use you by a friend. Would recommend you to anyone who wants an honest and decent estate agent. Thank you 😊 …

Sara · 1 August 2026

Agent replied · 22 August 2026

Thank you so much Sara. We hugely appreciate your kind words, five star rating, recommendation but mostly, thank you for your business 😁 Sending best wishes to you and your family

5/5

Google

I used Cardwells estate agents to sell my house and it was such a great experience, A big thank you to Deana Cotter, who’s exceptional marketing knowledge and strong negotiation skills secured me the sale I was hoping for, her personalised approach was outstanding, I would recommend Cardwell’s to anyone interested in buying selling and renting, thanks Deana.

Julie · 20 March 2025

Agent replied · 22 January 2025

Thanks so much Julie, we really appreciate your business, kind recommendation, and lovely words. We think Deana is amazing too ❤️. Sending best wishes to you and your family

5/5

Google

Since first appointing them, my dealings and experience with Cardwells has been through out the period of various viewings and completion of the sale of my property has met and exceeded my expectations. I wish to thank in particular Martin and Dawn at their Bury office for their help during this time. Charles Cook (Northumberland)

Charles · 20 March 2025

Agent replied · 22 January 2025

Thank you so much for taking the time to leave a five star review and a kind recommendation. We are most grateful for your business and send you and your family our very best wishes

5/5

Google

Absolutely brilliant service. Everything was handled smoothly and professionally. George was particularly outstanding, approachable and knowledgeable. He made the whole experience feel effortless and stress-free. It's rare to find someone so committed and genuinely helpful. I’d highly recommend Cardwells. ⭐️⭐️⭐️⭐️⭐️

Leah · 20 July 2025

Agent replied · 20 March 2026

Hi Leah, thank you so much for the five star review and kind recommendation. We massively appreciate you taking the time to post it, thank you.

5/5

Google

Deana sold my house in Swinton pendlebury in less than 3 weeks for over asking she was efficient and very knowledgable about the area and made what could have been a very stressful experience in fact a very pleasant one! Can't think Deana and the team at card wells enough

Amy · 20 March 2025

Agent replied · 11 December 2024

Thank you Amy, we really appreciate you taking the time to leave such a kind review. We will make sure Deana sees this. Thanks for the business, we really appreciate it. Sending best wishes to you and your family

5/5

Google

Used Cardwell’s to sell my house and bought one off them. Everyone was very helpful and explained t everything in words I understood including the legal jargon as we moved along the selling/ buying process. Deans was extremely kind and helpful to us. Would definitely recommend them to anyone

Una · 20 March 2025

Agent replied · 11 December 2024

Thank you Una, we really appreciate you taking the time to leave a kind recommendation. We love Deana too! Thanks so much, sending best wishes ❤️

5/5

Google

Absolutely amazing! Very professional team who are so friendly and know their stuff - especially Deana, who kept us up to date with everything and kept things moving swiftly and efficiently. Nothing was ever too much trouble. 5 star service all the way through!

Ella · 20 March 2025

Agent replied · 22 January 2025

Thanks so much Ella, we really appreciate your really kind review and recommendation. It was our pleasure to help, thanks for mentioning Deana, we think she is brilliant too! Thank you for business, we’re completed everything went to the plan. Sending best wishes to you and your family

5/5

Google

George was fantastic during our property viewing, professional, friendly, and very knowledgeable about the area. He answered all our questions with patience and made the process smooth and enjoyable. We felt genuinely listened to and wouldn’t hesitate to recommend him to anyone. Thanks again George!

Rory · 20 March 2025

Agent replied · 20 March 2026

Thank you so much for leaving a five star review. We really appreciate it. Sending very best wishes.

5/5

Google

Big thanks to Martin and Dawn they are both amazing and very professional, helpful and highly efficient. Got it all sorted within 3 weeks (b4 xmas as expected), I wouldnt hesitate to use them again and I would highly recommend to others❤️❤️

Ishrat · 20 March 2025

Agent replied · 20 March 2026

Thank you Ishrat, I will ensure Martin and Dawn see this. Sending you and your family our very best wishes

5/5

Google

Martin was brilliant. Complete professional and highly efficient - exactly what you need when involved in Lettings/sales. From making the phone call it was all completed in a couple of weeks. Took all the stress out of the process. I Will definitely be using Cardwells again in the future for Lettings and Sales.

Tom · 25 July 2024

Agent replied · 24 August 2024

Thank you so much. I have made sure Martin has seen this. We are all so proud of him. Thank you for your business. Andrew C.

5/5

Google

Big thanks to Martin and Dawn they are both amazing and very professional, helpful and highly efficient. Got it all sorted within 3 weeks (b4 xmas as expected), I wouldnt hesitate to use them again and I would highly recommend to others❤️❤️

Ishrat · 13 December 2024

Agent replied · 27 December 2024

Thank you Ishrat, I will ensure Martin and Dawn see this. Sending you and your family our very best wishes

5/5

Google

Such a breeze from start to finish. Can't thank George enough for his amazing, professional and friendly service throughout! Highly recommend Cardwells to anyone!!

Anna · 20 July 2025

Agent replied · 20 March 2026

Thanks so much Anna, massively appreciated ❤️ sending best wishes to you and your family

5/5

Google

Fantastic work from the team at cardwells, buying our first home through them has been a breeze. Would highly recommend. Ric was a pleasure to deal with from start to finish. Thanks again !

Isabella · 20 March 2025

Agent replied · 20 March 2026

Thank you Isabella, we really appreciate your five star review and kind review. Thank you so much.

5/5

Google

George was very professional and informative about the property he showed us around. We are buying our first property but we would definitely look to use Cardwells for any sale in the future.

Tom · 20 March 2025

Agent replied · 11 December 2024

Awwww thank you Tom, we’re so pleased to hear these kind words about George - we think he is a brilliant too :-) good luck in your property search and we will be here when you need us for any sale in the future, best wishes to you and yours family

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Questions about Map Lettings

How many reviews does Map Lettings have?

Map Lettings's Bury St Edmunds office has 127 reviews across two platforms: 125 on Google, 2 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Map Lettings's rating?

Map Lettings is rated 4.9 out of 5 across all 127 reviews, and 4.9 out of 5 on Google from 125 reviews, checked 9 October 2026.

Has Map Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Map Lettings, Bury St Edmunds won Trusted Agent.

Where is Map Lettings's Bury St Edmunds office?

Map Lettings, Ground Floor Office 79 Guildhall Street, Bury St Edmunds IP33 1PR.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.