5/5
GoogleExcellent auction house. We go to many auctions and these are the most welcoming friendly and helpful ones we have found. We will now be regulars. All auctioneers are brilliant clear to hear and go at the right pace imo. Well done 👍👍👍✅ …
Trusted Agent profile · Bury St. Edmunds
Lacy Scott and Knight Bury St. Edmunds reviews
★★★★★
103 reviews across 2 platforms
10 Risbygate Street, Bury St. Edmunds, IP33 3AA
Lacy Scott and Knight's office in Bury St. Edmunds, at 10 Risbygate Street, is rated 3.9 out of 5 across 103 reviews on two platforms, including 99 Google reviews rated 3.9.
Reviews
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
Google5/5
GoogleWon a wall clock at their last auction. I was given a very reasonable quote of £30 to have it delivered to Ireland. It arrived yesterday and all I can say is their in house packing is remarkable. Their attention to detail regarding the packing was also remarkable. They leave no stone unturned when it comes to packing as it was packed solid so nothing would rattle or move or break and also put plenty of packing around thr glass. The clock is in excellent condition and hung it on the wall and set it going no problem. The person I delt with was Rachel. I found her extremely pleasant to deal with and extremely professional. With that I will definitely be dealing with Lacy Scott & Knight again and might even go over to one of their auctions one day.
4/5
GoogleAs someone who bids on thousands of lots with dozens of different auction houses I can say I have a good sense of who is ethical and who isn't. I have only won two lots with this auction house and my experience with them is that they DO actually respond to condition report requests which puts them in the 10% that bother as most ignore them. My communication with them tells me they are prompt and professional and I have no complaints. One of the "good guys" amongst the sometimes quite scary world of auctioneers
5/5
GoogleFriendly, helpful & honest. I've been both vendor & buyer. I consigned a large private collection, was honest about what I was expecting but gave lsk full discretion on everything. They did me proud 😁 as a buyer I've bid in person & on commission, description of lots is always honest, as are condition reports. Wonderful team @ lsk auctions
5/5
TrustpilotInteriors/antiques auctions BSE
I have been dealing with the interiors/ antiques auctioneer side of things in Bury St Edmunds and they are great, much more responsive, helpful and reliable than other auctioneers I've used.
3/5
GoogleOnly went to collect stuff. Staff were friendly.
5/5
GoogleWe have recently bought a few items, the service was extremely good. I purchased a few heavy items, there was a helpful team helping us load ( unlike some other auctions where they can vanish when it comes to heavier items ) .
5/5
GoogleNice and friendly auction, the staff all seem helpful, there's a nice mix of items , can't fault this auction at all .
1/5
GoogleProbably one of the worst service I have ever received. I placed several items into the sale and they were all lumped together and not split up and when asked why they said they don't sell that well but to me they just couldn't be bothered. Not happy
5/5
GoogleVery friendly and knowledgable staff, very helpful and great service. Very reasonable fee’s also.
5/5
TrustpilotGreat agents!
I rented a property from Lacy Scott & Knight for a year. The property was in excellent condition, their communication was great and any issues I identified while present were dealt with in a timeframe that reflected the issue severity.
5/5
GoogleGreat team .. Hardworking and very knowledgeable. I have been using the auction centre for over 4 years now and i have not had any negative experiances with Lsk . Always easy to contact and the auction is great for both buyers and sellers
1/5
GoogleBelieve the ratings my starwars items where sold well below the reserve priced £500 and sold for £124 when questioned i was basically ignored and when I was told I'd be paid in 2 days it took 2 weeks. Avoid if you can
2/5
GoogleI usually buy on the Internet connection but have experienced the auctioneer missing a number of my winning bids when the system has confirmed I have won. Also there is a lot of background noise from other employees of the company that interferes with the reception.
5/5
GoogleVery useful and a great place
5/5
GoogleExcellent service. P&P of £20 was great value and I look forward to bidding on future items.
5/5
GoogleFriendly and helpful staff. A nice environment and well organised. I'm looking forward to my next visit.
1/5
GoogleI drove there 3 hours from London with items checked before by 2 experts . 3K worth antiques were valued at lacy scott below £100 . A joke place . Be careful .
1/5
GoogleVery unhappy customer. 9 x 1900s prints were given in trust and were sold as one lot. £42 received in total for the lot. The two Pears prints should have been sold separately. Won't trust them again.
5/5
GoogleReally excellent service when we purchased a house recently. Jan in the Bury office was amazing - incredibly helpful, responsive, professional and proactive. Can't thank her and the team enough for making our experience such a positive one. Very highly recommended.
5/5
GoogleAbsolutely brilliant after auction service. Careful and considerate packing of delicate fine models delivered securely and quickly by tracked and text updated delivery via Parcelforce. It doesn’t get better than this!
5/5
GoogleExcellent professional service and speedy very reasonable delivery. A lot of careful effort was put into the packaging up of my beautiful bone china dinner set. Highly recommended, many thanks.
5/5
GoogleAlways a good experience. Very good auction room
1/5
GoogleMade an enquiry for a letting for 8-9 months, landlord wanted 12 months so didn't bother to return my call to let me know. A bit of common courtesy appears to be lacking!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lacy Scott and Knight Bury St. Edmunds
How many reviews does Lacy Scott and Knight Bury St. Edmunds have?
Lacy Scott and Knight's Bury St. Edmunds office has 103 reviews across two platforms: 99 on Google, 4 on Trustpilot (across the whole business).
What is Lacy Scott and Knight Bury St. Edmunds's rating?
Lacy Scott and Knight Bury St. Edmunds is rated 3.9 out of 5 across all 103 reviews, and 3.9 out of 5 on Google from 99 reviews.
Where is Lacy Scott and Knight's Bury St. Edmunds office?
Lacy Scott and Knight Bury St. Edmunds, 10 Risbygate Street, Bury St. Edmunds, IP33 3AA.
