Trusted Agent profile
★★★★★
103 reviews across 2 platforms
10 Risbygate Street, Bury St. Edmunds IP33 3AA
Lacy Scott and Knight's Bury St. Edmunds office at 10 Risbygate Street is rated 3.9 out of 5 across 103 reviews on two platforms, including 99 Google reviews rated 3.9. The 4 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
1/5
Trustpilot1 Star is an exaggeration- should be…
1 Star is an exaggeration- should be minus stars if there was an option. Absolute joke of a company !!!! Booked me in. I Messaged them all week to confirm & then they don’t show up. One excuse after the other. Bunch of cowboys. Please stay away at all costs. Proper mess you about.
5/5
GoogleLacy Scott & Knight auction house provided the highest level of service and value. I purchased several large auction lots which were perfectly packed within two double-lined boxes and dispatched within a few days. The cost of shipping £22.00!! Amazing value. The service was exceptional and the auction was a great example of how the trade is valued. Bid and bid well with confidence at this auction house. Thank you from Simon Willcock Antiques
5/5
GoogleI've bought one item. They answered queries promptly and they packaged it well for a fair price, not all auction house post and pack and I've had bad experience with MBE so I'm grateful
5/5
GoogleI've used this auction house to buy many times before. Never an issue, friendly staff, efficient payment, helpful loading the car, good website. I have not had them post anything to me so cannot comment on that.
5/5
GoogleMy favourite auction house and I buy from several . Thé staff are friendly hardworking and always willing to help. Charles in particular will always respond quickly to any queries I may have and I am very happy with the goods sent to me by courier. I have bought some lovely items over the years and try to visit each time I’m in the UK
5/5
GoogleI work on French carriage clocks and have bought many over the years for restoration. I just won one at LSK auctions. I do have to say that their level of service was impeccable. The clock was exactly as stated on the requested condition report. It was packed by LSK and sent using their courier service - APS. The packaging was excellent. LSK's staff were very professional and friendly. The clock was delivered within 5 days of me winning it and at a very fair courier price of £20.00. I just wish all auction houses were as responsive and professional as this one. I most certainly recommend them from my experience - thank you to all at LSK.
1/5
GoogleOne of the waste auctions houses I have ever bid beware if you don't pay on time they will raid your bank account and take there money with out your authorisation and then when they have there money because you were late threaten to resale abd if you think that's bad they then block you by the saleroom so take my advice avoided like the plague ray carr
1/5
GoogleIf you REALLY have to buy something from them, then don't even ask for a shipping estimate as they will send you an inflated invoice and then bill your credit card the next day and then brake your item to fit it into a smaller box so that …
5/5
GoogleA nice auction house located in the centre of Bury St.Edmunds. The general selling and buying process is straight forward and similar to most other auction houses. …
3/5
GoogleThey 'Lost' my lot I successfully bid on. Nb day later, they refunded me but the lot i bought never reappeared.
5/5
TrustpilotCan I just say what great service I…
Can I just say what great service I recieved from this company,I was out of the country when I bid on one of their auctions,they were kind enough to keep it safe until my return and then dispatch it to me,it was an expensive and fragile item and the packing was superb,very very helpful group of people,thanks again.
5/5
GoogleI have to say when it comes to packing this place sets the GOLD STANDARD. Why all auctions don`t do it this way I have no idea.....CHEAP, FAST AND VERY SAFE QUALITY PACKING......AS GOOD AS MBE AND ALL FOR 20 QUID !!!!.....and the 3 …
5/5
GoogleI recently used LSK to auction my late father's rare collection and I couldn't be happier with the experience. The team at LSK handled everything with the utmost professionalism and sensitivity, providing me with recommended options that made me feel confident about allowing them to proceed with the auction. The team was outstanding in removing the items to the auction house, being friendly, efficient, and careful with the items. Communication throughout the entire process was exemplary, with the team keeping me fully informed and involved in the process at all times. LSK's social media marketing efforts and customer database ensured the best possible attendance online and at the auction house on the day. I'm grateful to every member of the LSK team for their outstanding work and highly recommend them to anyone considering using their auction services. Thank you, LSK, for making what could have been an overwhelming experience a positive and successful one!
1/5
Googlebiggest rip off merchants i have ever encountered won 2 lots oh dear we have lost one of them please wait 3 weeks in case we can find it. oh dear .we cannot find, refund will take time however won lot will be sent still waiting after paying … More
3/5
GoogleNice welcome,quick service.
5/5
GoogleIf only more auction houses were like Lacy Scott & Knight. Very friendly and helpful staff, I must give special praise to the ladies on reception. The post and packing service also first class.
1/5
GoogleIf i could i rate this auction with no stars at all. I put online bid 2 days in advance, according to auction page my big is won the item i wanted. Contacted them on Monday morning and found out item was sold for my bidding price someone else who actually was at auction house. What is a point to have online bidding if no one bothered to check bids? Disappointed, would never again use this auction. I will suggest anyone who want buy or sell items on this auction don't bother, read reviews and go to trusted auction houses it's lot of them in the area.
5/5
GoogleBeen using for years, staff are always helpful
1/5
GoogleNot too much difference between them and normal SCAMMERS! I bought a watch (relatively high value, more than £1000) and was writing in description all the good parts even about the brand they put details but … More
5/5
GoogleA good quality auction where I have bought some nice items from their speciality sales. I especially like their country pursuit auctions but wish they could be quarterly instead of every 6 months. All staff are friendly and seem to appreciate your custom. The only drawback is you can't get a cup of tea and not keen on Starbucks around the corner. DM Norfolk
1/5
GoogleGhosted. Enquired about some land - asked for a suitable time for a call and was just given the number to call. Called and didn't get the answers I needed. Followed up by email with 2 different people, no answer, no out of office reply. Not even an acknowledgement of the email after 5 working days.
1/5
GoogleWhat an absolute mess!! Do not auction your items here! Dealing with several people with different opinions, auctions being pushed back and finally our item being sold below the reserve we agreed to without our permission and no contact that the item was being put into that auction. Payment arrived addressed to the wrong name and yet another incorrect name on the cheque itself so had to be destroyed to be paid via BACS (an option never discussed with us) we were promised payment within 2 days, this is not the case... More like 4 or 5 (if it arrives) Very impersonal service, rude at times and I honestly feel like some little white lies were told to us. The receptionist we dealt with was friendly and understanding! The single plus point of this company. Please go elsewhere.
1/5
GoogleBought a birthday present at auction because they deliver. Explained was urgent, and paid by transfer as they said they would wait a week for card payments to clear. 6 days later they haven't posted it yet..
1/5
GoogleThis is the 'Fawlty Towers' of Auctions! These people are a horrible bunch to deal with when you raise a minor issue with …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lacy Scott and Knight's Bury St. Edmunds office has 103 reviews across two platforms: 99 on Google, 4 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Lacy Scott and Knight is rated 3.9 out of 5 across all 103 reviews, and 3.9 out of 5 on Google from 99 reviews, checked 9 October 2026.
Lacy Scott and Knight, 10 Risbygate Street, Bury St. Edmunds IP33 3AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.