Belvoir Bury St Edmunds reviews

★★★★★ 1/5

Google

I have been renting a house for more than 2 years and everything was ok as long as we decided to move out. Than they started to lie how many keys we were given (when it was clearly stated in our contract) pushing us to make more copies and trying to push us to take a cleaning and painting company recommended by them, which was running, we found, by some relatives of agency staff. At the end one of ladies owned up but we were not said Sorry for the all mess.

Stk · 2 January 2018

★★★★★ 5/5

Google

Very professional, helpful and prompt at getting back to me - would highly recommend!

Jason · 1 January 2024

★★★★★ 1/5

Google

It appears that landlords get excellent service from Belvoir but tenants are regarded with a total lack of consideration. It is quite amazing that viewings are only offered after 5:00 pm and not at weekends. How do you arrange a daylight viewing in winter then? Belvoir's understanding of clean is of some concern, similarly their understanding of the word immaculate. In a nutshell if you are looking for a property be prepared for things not to be as advertised or expected. The tenancy agreement is weighted heavily in retaining as much of the deposit as possible on termination of the tenancy. If you are a landlord be happy!

Jean · 2 January 2017

★★★★★ 1/5

Google

Belvoir manage a property right next door to mine and we have had nothing but problems from their tenants, you call them to complain and they never sound interested and the person who deals with lettings is never around and they never call you back ! the tenants have just moved thank god but they were a complete nightmare and there was police involvement so if you value your property do not go with Belvoir as they do not vet tenants properly and you will end up with a trashed house and lots of complains ! steer clear!

Donna · 10 February 2016

★★★★★ 4/5

Google

Very impressed with the level of service so far. Patsy bought the property on my behalf as I was working away from home a lot at the time. A healthy discount was negotiated with the vendor at a time when houses were selling within days. I went for the fully managed service as time is of the essence, given my profession. A tenant was sourced and a contract drawn up within a couple of days of Completion and since that time, I have received regular reports on condition and any problems have been sorted out promptly. Well done guys - keep up the good work!

Dale · 3 January 2016

★★★★★ 5/5

Google

I have been very lucky to have belvoir agents, in particular Mr Anthony Jackman for their dedication and professional conduct regarding a particular difficult property transaction. Without their determination in all matters I could never have completed my purchase. The team went above and beyond to help me. A totally trust worthy and supportive team always willing and friendly. I would recommend this company to everyone.

Megan · 1 January 2022

★★★★★ 5/5

Google

Having recently moved into a flat for the first time, Matt, Isobel and Lisa have been absolutely outstanding every step of the way. Any time I have any questions they've been incredibly understanding, professional and have responded quickly. Honestly couldn't recommend them enough!

Jasper · 1 January 2024

★★★★★ 5/5

Google

Excellent communication to set up the new tenancy. Special thanks to Matt and Isobel !!

Satish · 1 January 2022

★★★★★ 5/5

Google

Belvoir in Bury St Edmunds provide an attentive and personal service to landlords and tenants and I found them helpful and trustworthy. Thank you Belvoir.

Rita · 9 January 2018

★★★★★ 5/5

Google

We have recently moved to a property let through Belvoir and the whole process was smooth and efficient from start to finish, all the staff were really friendly and helpful. When we went to pick the keys up there was a gift back with a card, some sachets of tea, coffee, sugar and a sweet little candle. An absolutely wonderful team who I highly recommend.PositiveResponsiveness, Professionalism

Tracy · 1 January 2021

★★★★★ 5/5

Google

If you're looking for a place to rent in Bury St. Edmunds ask for Matt or Isobel. They will go above and beyond to help you out. You can expect very professional service with the knowledge that they will have your best interests at heart yet know their rentals inside and out.

Lyn · 1 January 2023

★★★★★ 5/5

Google

We have been renting with Belvoir for almost 4 years now and have not had a problem with them. The staff are always friendly and helpful whenever you phone up. If we have ever had a problem they get back to you straight away and send someone round to fix the problem straight away. I would not hesitate to recommend Belvoir to anyone that's wants a spot on, friendly letting agent

Jo · 2 January 2018

★★★★★ 5/5

Google

What a fantastic experience. When I first started looking for a place to rent it was daunting. But Belvoir, and Matthew in particular were fantastic. Smooth throughout with great communication. Would definitely recommend them. Fantastic office!

Vasilios · 1 January 2024

★★★★★ 5/5

Google

The comprehensive letting services provided by Belvoir have been superb. Isobel and Matthew have improved the services received from not only our tenants, but also us as Landlords. It has been a win win situation.

N · 1 January 2024

★★★★★ 5/5

Google

We have rented our house out with Belvoir for over 5 years now. The reason behind choosing them was the realistic market expectations regarding rental pricing. Regular property checks are completed, tenant issues are dealt with immediately and as Landlords this is the most important aspect for us. I feel at ease knowing that the property is managed at a high level and our tenants hopefully feel the same!

May · 3 January 2016

★★★★★ 5/5

Google

Amazing Experience With Belvoir. Matt Has Been On The Ball From The Moment We First Spoke. A Pleasure To Deal With, And Found Me Tenants Within A Couple Of Weeks. I Would Highly Recommend.

Kevin · 1 January 2024

★★★★★ 5/5

Google

My experience with Belvoir was excellent. My letting negotiator was Matthew Green and I can't praise him enough! He was knowledgeable about the local area and surrounding towns, very polite, and even made time to show my wife and I a second property. Absolutely first rate service.

Joshua · 1 January 2023

★★★★★ 5/5

Google

Matt and the whole team were fantastic during the whole process. They answered all questions I had and set everything up so I could move in no issues.

Irving · 1 January 2024

★★★★★ 5/5

Google

Great team! It was a very easy process getting my rental through them and answered the many questions I had in a very timely manner. Matt and Isobel definitely go above and beyond to help their customers. Very happy!

Maxime · 1 January 2023

★★★★★ 5/5

Google

Belvoir have been such a professional agency throughout our letting process; Isobel, Matthew and their team are friendly and efficient. Always quick to respond to queries and requests, they've made us feel supported and welcome from the start.

Ruchika · 1 January 2023

★★★★★ 5/5

Google

Had a good experience with Matthew on setting up our lease for a new home. The Belvoir Bury Team were very nice and I loved the welcome box we received when we picked up the keys.

Dakota · 1 January 2023

★★★★★ 5/5

Google

Absolutely awesome! Everyone on the staff was so friendly and helpful from the start! Made the process so quick and easy!

Macy · 8 February 2024

★★★★★ 5/5

Google

This office is full of extremely kind people that are willing to help you find your next home! I highly recommend they respond quickly and are always looking out for your best interests!PositiveResponsiveness, Quality, Professionalism

Grace · 1 January 2023

★★★★★ 5/5

Google

Our viewing with Belvoir was wonderful. Isobel and Matthew are both so lovely and helpful. They went above and beyond to recommend us great properties and I recommend their help to anyone looking to rent.

Justine · 1 January 2023