Belvoir Bury St Edmunds reviews

★★★★★ 1/5

Google

We had a frustrating experience with Belvoir Bury St Edmunds. After signing a tenancy agreement and paying £1927 for a 1st November move-in, we were informed just three days before the move that repairs due to damp/mould would delay our move by 4-5 weeks. This caused significant disruption, as we had given notice to our current landlady, packed, and arranged everything for the move, including all utility bills. The next day, we were told the repairs would actually take three months, and the tenancy agreement was cancelled with just 48 hours' notice. We had a fully signed tenancy contract from both sides. Despite their offer to "prioritise" us for future listings, no follow-up occurred. It was clear the issue had been known earlier but was poorly communicated. While they refunded our money promptly, the stress and inconvenience were avoidable. I wouldn’t recommend Belvoir Bury St Edmunds based on this experience.

Ellie · 7 December 2024

★★★★★ 5/5

Google

Very pleased with our experience with letting agent Matthew Green and Belvoir. Matthew has been so extremely helpful in assisting my family in finding a rental house that we could call home. He went above and beyond in arranging a showing for a property not yet on the market that he thought we’d love. From our first showing with Matthew he was invested in helping us find the home that was just right for us. Matt has been highly engaged and kept us informed throughout the process, gladly answering all the questions we had. We couldn’t be happier with the service we have received. Matt is also quite knowledgeable about the process of renting when AD military, so don’t hesitate to request him if this is your situation! Belvoir is experienced in communicating with military offices to get homes approved and happily rented. The Belvoir staff we’ve had contact with have been great as well!

C · 17 October 2024

★★★★★ 5/5

Google

Turned up at a viewing and was greeted by Matt/Matthew, who was incredibly friendly and very quickly put me at easy. To be honest I find the whole process of house viewings very awkward but Matt was personable and answered all our questions and even through the house wasn’t for us, we will definitely be looking forward to more viewings and hopefully finding the one for us. Thanks again to Matt, he was brilliant & everyone at Belvoir we’ve spoken to so far !

Charlotte · 13 October 2024

★★★★★ 5/5

Google

Turned up at a viewing to be met by the wonderful Matt, who was personable and friendly and put as at ease from the off. I find the whole business a little bit awkward but Matt was patient and professional throughout - of all the many dealings I've had with estate agents and lettings agents in the past few months this was undoubtedly the best. Although ultimately we decided that the property he showed us wasn't quite right for us I have no hesitation in awarding Matt and the Belvoir team 5 stars.

Craig · 13 October 2024

★★★★★ 5/5

Google

I would like to leave this review for Victoria Scott who is a property administrator and new to the team at Bury St Edmunds. Victoria has been so incredibly helpful over the last few weeks with on going issues at my rental property. She has telephoned and emailed me with daily updates and kept me informed every step of the way. I am confident knowing Victoria is the person dealing with any problems I may have as she is very efficient and I feel listened to. Before Victoria became involved in my recent contact with Belvoir, I had waited four weeks for others to reply to emails I had sent or take calls that I had made. This has been a regular pattern over the last seven years I have lived at this property. This property is very old and continues to present with on going issues, often with the same maintenance problems. I feel very disappointed with Belvoir because I do not feel they have represented me properly as a tennant. My maintenance difficulties have not been given the importance they deserve and I should not have to repeatedly attempt to try and contact them for a response over a four week period. This is by no means a one off situation and sets a pattern for what has frequently taken place over the time I have lived here. I refer to Belvoir collectively as my negative experiences has not always been with one person. I have in the past felt it necessary to take matters higher to no avail. Before Victoria picked up the recent issues, I was going to contact my landlady directly out of desperation as I was getting no help from Belvoir at all. Thankfully due to Victoria , I did not need to do this as it is important to respect the home owners privacy and use the estate agent in the first instance as she instructed. I am so pleased that Victoria has joined the team, she is like a breath of fresh air and really wants to do her best each and every time I have contact with her Thank you Victoria, for all your help.

Kath · 21 September 2025

★★★★★ 5/5

Google

I would like to share my experience during my house hunt in Bury St Edmunds and luckly I meet with Belvoir estate and letting agent. I would like to greatly thanks to Belvoir estate and letting agent for helping securing my tenancy so quickly and smoothly. I am able to secure my tenancy within 1 week of time from being viewing the property till Contract creation by Landlord and agent. There is no doubt, it is best renting agent I have even ever come across. Thanks for everything Belvoir estate and letting agent has done for us. It's rank 1 agent I must say based upon my great experience.

Bhavarth · 26 June 2024

★★★★★ 5/5

Google

Patsy and her team were professional throughout and handled everything with real care and attention to detail. Even the small things that often get overlooked. You can tell they take pride in doing things properly and making sure both landlords and tenants are well looked after. I would definitely recommend them. Thanks again to Patsy and the team for all their support.

Wes · 28 December 2025

★★★★★ 5/5

Google

As a landlord, I have had my property managed by Belvoir for many years. The service and support I have received over that time has been consistently reliable. However, this past year has seen an elevated level of customer service so it seemed appropriate to leave this review. The current team in Bury St Edmunds are excellent and am grateful for their assistance.

Nick · 9 December 2025

★★★★★ 5/5

Google

Me and my boyfriend we had an amazing experience with Belvoir! After seeing this house on Rightmove we went to town to speak with an agent and we were so well received by Matthew! He was kind and super helpful managing the viewing of the house we were looking for. On the same week we went to see the house and Matt was very helpful in every aspect arranging everything we needed! All good things to say about Belvoir! Definitely recommend! 🏡

Ana · 1 January 2024

★★★★★ 5/5

Google

I had a great experience with Belvoir looking for a place to rent. Being new to the area and trying to find a house to rent while also starting a new job was pretty chaotic. Matthew was quick to respond to my emails and very knowledgeable about the house we looked at and with any questions that I had about the property. I will be more than happy to recommend anyone looking for a house through Belvoir!

Taylor · 1 January 2024

★★★★★ 5/5

Google

After recently loosing my partner of 14 years and having to look for a new home, I came across a lovely property managed by Belvoir. I went to the viewing and met Matthew Green, who showed me around the property and who was so kind and understanding. Unbelievably, I'm now moving into this beautiful place and I can't believe it. I would like to thank Matt and everyone at Belvoir for their support and kindness.

Anja · 1 January 2024

★★★★★ 5/5

Google

I recently had the pleasure of meeting with Matthew Green from Belvoir Lettings, and I must say, he was absolutely fantastic! Matthew was extremely professional, approachable, and genuinely interested in finding me a great house that fit my budget and requirements Helen's expertise and knowledge of getting the required documents were evident throughout our interactions. Mathew provided valuable insights and guidance, ensuring that I made an informed decision. I'm thrilled with the house I've rented, and I couldn't be more grateful to Matthew for his outstanding service. I highly recommend Matthew Green,Helen and Belvoir Lettings!

Aneesh · 4 March 2025

★★★★★ 5/5

Google

Really lovely experience with Belvoir. We dealt with Matthew and carol and nothing has been too much trouble! Would highly recommend. As first time buyers we have had many questions and Matthew’s always got back to us in a good time and made our buying experience a lot easier.

Hannah · 6 January 2025

★★★★★ 5/5

Google

Matt has kept us informed of any properties he has coming to market and helped us with our search. When showing us round he is very knowledgeable about each property and able to answer any questions we have. When I sell my property I will be calling Matt and his team.

Jamie · 13 September 2024

★★★★★ 5/5

Google

Our move was very smooth. From viewing the property through to moving in, Lenana and Victoria were incredibly helpful and responsive to all our queries. They made the whole process easy and stress-free, and we are truly grateful for their support.

Alricka · 17 December 2025

★★★★★ 5/5

Google

Staff were really friendly and helpful. Made the whole process of getting into our house a breeze. Matt was our agent and he answered all of our questions and concerns. We called multiple times with questions and he made sure we got the information we needed, which made things a lot less stressful on our end.

Ryan · 6 March 2024

★★★★★ 5/5

Google

The entire team in Bury St Edmunds proved to be friendly, helpful, very professional and extremely efficient. Living a long distance from the property to be let, they went above and beyond to manage and facilitate every aspect of the letting process, offering pertinent advice throughout . A pleasure to work with - thank you

Rachel · 5 February 2024

★★★★★ 5/5

Google

We arranged to visit a local property with Matthew Green from Belvoir Estate and Letting Agents Bury St. Edmunds last week. Our initial telephone conversation reassured me that I was dealing with a very professional, friendly and knowledgeable member of the team. Matthew obviously had a good rapport with the seller and showed great courtesy as we visited her home. I had questions following our visit and Matthew immediately returned to the seller to get answers and called to update me. I had brought my son with me for this viewing and was hugely impressed by the way Matthew included him in our conversation and showed equal respect to him. I would certainly recommend Belvoir to others.

Angela · 5 February 2025

★★★★★ 5/5

Google

I recently contacted Belvoir as I needed to rent my house quickly. I contacted two other local agencies, but Belvoir were the quickest to respond and arrange a home visit. Matthew Green from Belvoir was brilliant, so friendly, helpful and he gave me honest and clear advice as to the letting process. I had no hesitation in appointing Belvoir and in no time Matthew had arranged professional photography and marketing supported by Daisy Adams. Matthew arranged home viewings and kept me updated throughout the process. In a matter of weeks my home has been let and I have to say the whole process has been stress free. I would thoroughly recommend Belvoir. They provide a brilliant service.Andy S

Andrew · 5 February 2025

★★★★★ 5/5

Google

I am happy to have you as my agent. I really appreciate your understanding in acting fast in your business. The staffs are polite and friendly and ready to work. You are indeed the best. Thank you Faith

Faith · 18 November 2025

★★★★★ 5/5

Google

Had a great experience with Belvoir. My partner and I found a new place really quickly and the whole process was smooth and stress-free. Dan was super friendly and approachable, always happy to help and made everything feel easy. Helen was amazing too, really knowledgeable and got all the paperwork and referencing sorted in no time. Would definitely recommend!

Kris · 29 March 2025

★★★★★ 5/5

Google

We listed and rented our house with Matthew at Belvoir. We’ve been really impressed and happy with the service and support. Highly recommend them and Matthew has been fantastic.

Gareth · 5 February 2025

★★★★★ 5/5

Google

We recently wanted to let out a flat in the centre of Bury St Edmunds. Following very little interest with another letting agent, we found that Belvoir's approach and marketing campaign was a step-change - the property was well presented both narratively and visually and we found their approach quickly secured us a tenant. Of particular note, was Matthew Green, who led the marketing of the flat. We found him to be very professional, knowledgeable and courteous and on a couple of occasions, by prior arrangement, he come to our home to collect keys and other information, to ensure the letting process went smoothly, and given we both work full-time, saved us from having to visit the office. Overall, we would recommend Belvoir and the Bury St Edmunds team, and we will not hesitate to use them again.

Andrew · 1 January 2024

★★★★★ 5/5

Google

belvoir has been nothing but great to my husband and I! Moving from across the world to another country is extremely stressful.. but Matt made our moving experience amazing and easy! He kept us updated throughout the move in process and reached out to the AFB so we didn’t have to do much, making this process way less stressful than we thought! Lisa has also been very kind and helpful with answering all of our questions. Thank you belvoir for helping us find the perfect home ❤️

Caitlin · 1 January 2024