5/5
GoogleExcellent service from the lettings team
Agent replied · 6 July 2023
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · Burton Upon Trent
Frank Innes Burton Upon Trent reviews
★★★★★
348 reviews across 1 platform
184 High Street, Burton Upon Trent, DE14 1HN
Frank Innes's office in Burton Upon Trent, at 184 High Street, is rated 4.7 out of 5 across 348 reviews on 1 platform, including 348 Google reviews rated 4.7.
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Reviews
Every review we hold for the Burton Upon Trent office, from every platform, shown as written. First names only.
Google1/5
GoogleService is not the best, they can't even fix a problem of changing broken fense in time of FOUR months. Absolutely disappointed
Agent replied · 6 July 2023
Hi Sabine, I am sorry to read that this may have been your experience. So that we can verify you as a client and also investigate any concerns you way wish to raise, please contact us directly via review@countrywide.co.uk. Kind regards, Scott (Customer Relations Team)
5/5
GoogleSo impressed with Frank Innes. Sarah managed me, as a buyer, and the buying process tremendously. Highly recommend.PositiveResponsiveness, Professionalism
Agent replied · 6 July 2023
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleWould highly recommend 5 star service
Agent replied · 6 July 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful and was kept informed
Agent replied · 6 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnhelpful never rang back with information generally would not recomend to anybody
Agent replied · 6 July 2023
Thank you for taking the time to leave us this feedback. We take all feedback received seriously and I have raised your comments with the branch and also their Retail Performance Director for further consideration. Kind regards, Scott
5/5
GoogleGreat customer service, would use again. Nothing too much trouble.
Agent replied · 6 July 2023
Many thanks Jess for the amazing 5* review. Best wishes, Lucy
1/5
GoogleVery disappointed with their service (((
Agent replied · 6 July 2023
Hi Julia, I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 01283 599259 so we can discuss your problem. Branch Manager
5/5
GoogleRating only, no written review.
Agent replied · 13 October 2026
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleRating only, no written review.
Agent replied · 13 October 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
5/5
GoogleRating only, no written review.
Agent replied · 13 October 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
5/5
GoogleI let my property out with Frank Innes, and have found it to be an entirely positive experience - I'd happily use them again.
5/5
GoogleFast efficient service with smashing people to do business with, that about sums it up.
5/5
GoogleRating only, no written review.
Agent replied · 2 September 2025
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
4/5
Googlegreat staff - seems like a good service and very cheap!
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2024
Thank you for your 5* review Olga!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 29 August 2023
Thank you!
5/5
GoogleRating only, no written review.
Agent replied · 29 August 2023
Many thanks for taking the time to leave us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat people !
Agent replied · 6 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service!
Agent replied · 6 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 6 July 2023
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
