5/5
TrustpilotSteven from sheldon branch
Steven from sheldon branch Come and visit my property for valuations, he is very helpful and professional, he promised me to find my ideal house
Trusted Agent profile · Burton-On-Trent
Burchell Edwards Burton-On-Trent reviews
★★★★★
507 reviews across 2 platforms
Britannia House, Station Street, Burton-On-Trent, DE14 1AN
Burchell Edwards's office in Burton-On-Trent, at Britannia House, is rated 3.6 out of 5 across 507 reviews on two platforms, including 261 Google reviews rated 4.3.
Reviews
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWorst experience ever
Worst experience ever. Had issues with rented property for over 18 months and refusing to deal with it. Simply passing from one colleague to another with false promises and lies!
1/5
TrustpilotDo not use this company
Do not use this company! They tell you incorrect information, only to catch you as a client. Then they refuse to help you.
1/5
TrustpilotBurchill Edwards worst company ever…
Burchill Edwards worst company ever dealt with never again shocking customer service words cant describe how bad customer service is glad see back company.
2/5
TrustpilotAll very nice at the beginning when…
All very nice at the beginning when they want your business. Manager all fake tan, teeth and smiles.Experience of dealing with them was as much use as a chocolate teapot.
5/5
GoogleExcellent service amazing ladys !!! Daisy and Olivia vary happy 😊🥰😊 …
5/5
TrustpilotHighly Recommend
Completed our sale and purchase with Burchell Edwards - Faultless service and support from Jordan, Amber, Andy, Carl and Caroline at Burton on Trent branch.
5/5
GoogleStaff are friendly and always keep you updated. Good knowledge and happy to help. Thankyou.
5/5
TrustpilotA professional timely experience from…
A professional timely experience from start to finish. Particular thanks for Emily, Alicia and Stephen
1/5
GoogleWorse experience of my life, Andrew Foster Senior branch manager you should resign and stop wasting people's time and money. AVOID at any cost
5/5
TrustpilotEmily & Tom
Emily & TomGood communication, they were extremely professional. Would highly recommend their services
5/5
GoogleA very fast and smooth sale great price more than expected! people great. only 2 calendar months and all done and over with FANASTIC !!!
2/5
TrustpilotHave provided a "fully managed" service
Have provided a "fully managed" service for one of our properties. Poor communication and little accountability but very happy to take their fees. Would not recommend.
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks Carl for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent service received by Emily
Excellent service received by Emily. She was really helpful and got me a quick moving date.
5/5
GooglePaul provided excellent service and helped us secure the perfect property for our ourselves. Would definitely recommend!
1/5
TrustpilotConstantly chasing them
Constantly chasing them, don't listen to what you ask of them, unhelpful, loads of better agents out there. Find someone else who is better.
1/5
TrustpilotHard to rate a company when they pick…
Hard to rate a company when they pick up the receiver, put you on hold for 5 seconds, then hang up on you. Repeatedly
5/5
GoogleFound me a tenant very quickly and always very pleasant to deal with! Any issues have been resolved easily and quickly! Would recommend!
5/5
TrustpilotVery helpful staff
Very helpful staff. Great service
5/5
TrustpilotFantastic service as always from Emily…
Fantastic service as always from Emily at Castle Bromwich store! Brilliant communication and always lovely to deal with.
5/5
GoogleStaff could not have been more helpful. Very friendly and quick to come back to you and nothing is too much trouble.
5/5
TrustpilotHad no problems with Burchell Edwards
Had no problems with Burchell Edwards, used them to sell old home and their mortgage adviser caroline who was amazing!
5/5
GoogleVery pleasant experience and effortless process as we made our way into our agreement through Burchell Edwards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
