Trusted Agent profile
★★★★★
117 reviews across 2 platforms
181, Station Street, Burton-On-Trent DE14 1BN
Acquire Sales and Lettings's Burton-On-Trent office at 181 is rated 4.1 out of 5 across 117 reviews on two platforms, including 115 Google reviews rated 4.1. The 2 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
5/5
GoogleSam has been VERY helpful and so kind to us over the years letting our house and James has been excellent whilst dealing with selling the property. Nothing has been too much trouble and they are both very patient!! Well done and, yet again, THANK YOU!!
5/5
GoogleLiam at Aquire made mine and my partners first time moving really easy and stress-free. He put up with all our annoying questions since we were clueless with our first time and is an all round friendly person. I can't thank him enough for his help and I'd definitely recommend him to anybody - especially those first-time movers!
1/5
GoogleTotal RIP OFF!!! Stay away as much as possible!!! Never expect your deposit back from this people because you will NEVER see it. For all out there considering this agency, let me tell you the truth!! They always will bring PROFFESIONAL CLEANING agency at the end (which YOU will pay for it) no matter how clean you leave the property. If you think you can clean yourself, they won’t look at it. You only have to proof with VAT receipt that you cleaned it. And the most important part, they hire the most expensive people out there to paint the walls after you leave. No matter if you do it yourself, just like the cleaning. And YOUUU PAY for that as well! £460 for painting 2 bed apartment! Total: £663! You will never receive your deposit back unless you hire somebody else yourself ( remember with proof) total rip off and a massive scam. I wouldn’t recommend this to anybody out there! Also I would like to add that I have loved in that property for 2 YEARS! Never missed a payment never caused an issue! SHAME ON YOU!!! PS: THEY PURCHASE IS EASY!!! when you leave you get the surprises!
5/5
GoogleI’ve recently just purchased my first home with James at acquire and I could highly recommend. He was very professional throughout and helpful. There was regular contact and updates. He offered support in anything I needed help with and nothing was too much trouble.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI haven't been dealing with Acquire for a long time, but that hasn't stopped James and the team impressing me with their approach. They make you feel at ease instantly giving you all the confidence that they will get the job done - Not hard to see why they came highly recommended to me!
5/5
GoogleThis is my first visit to Acquire. Everything is professional and nice. Kleo helped me a lot. I was informed on a regular basis about all of them. The apartment is great. Thank you very much and I recommend it.
5/5
GoogleHad a great experience getting into my new property, Liam was especially helpful and managed to find us many properties that accepts pets and got us moved into the property only a week after viewing it. cannot recommended these guys highly enough! brilliant work and fantastic customer service!
5/5
GoogleThis is my second time rentig with Acquire and I have had a great experience . Thanks to Kleo and Sam for their help and support. I allways get fast response. OviPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe just bought our first home through aquire properties, and we didn't know much about the buying process but James was a massive help and very patient, throughout the whole process. Couldn't be happier really! 👌🏻👍🏻PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI purchased my property with James in 2022. I cannot recommend him enough, he was professional and informative from the beginning to the very end, even going above and beyond. I didn’t have a solicitor so he put me in contact with John Lewis & Partners, I am so grateful to James for the recommendation, the solicitor was very the best. James definitely deserves 5 stars and if you're looking to buy your first home too, Acquire in general have been fabulous.PositiveResponsiveness, Professionalism
1/5
GoogleI called to book a viewing, today.. the women on other side of the phone was absolutely haughty.her response was really impressive like what, what, what????!!! and then she hang up the phone.”really appreciated your effort “
I can only apologise for the bad experience. We have now put measures in place and removed the person responsible from the business.
5/5
GoogleOnce again many thanks to Scott Light for another sterling job, belt and braces as always. Always willing to go that extra mile. Thanks very much again for the professional advice . From Michelle and JohnPositiveResponsiveness, Professionalism
1/5
TrustpilotWorst of the worst
Aquire properties burton, omg how bad can a place be, we rented a house that has been flooding for years they lied said never happened before, to be honest there is so many lies and dishonesty about them I can't go through it all on here would take me a week and when we left they chaged me £40 to wipe a dog hair of the window sill. Please, please, please stay well away, a deceitful, thieving company warn everyone please
5/5
GoogleI have recently rent a flat with Acquire agency. Roberta who was dealing with my case was very helpful, understanding and always answered all my questions, giving clear and regular updates regarding my application. The flat was fully refreshed before I moved in - I’m very pleased with the whole process and can fully recommend.
5/5
GoogleMy partner and I have recently rented a property through Acquire and the service has been just incredible. The agency couldn't have been more understanding. We sorted out all the paperwork in less than two weeks. No surprises when we arrived at the property; everything was just perfect, this house is like a house from one of my dreams. Britney, the real estate agent the helped us, could not have been more helpful. Highly recommended!
1/5
GoogleFrom start to finish this agency is the worst I've come across, all there employees lie and back up landlords, many issues were reported 4 months still didn't get resolved, served a section 21 because we reported too many faults. Never gave us our £800 deposit back despite it being in a held account. Checking out report was faslely reported, made out we had done things in the property that we hadn't. Was supposed to be managed agency yet we had landlord contacting us coming round the house we rented, we spent lots of extra money on fixing the property yet we were treated with the most disrespect. Avoid renting from this agency. Especially avoid dealing with there manager James who never returns emails or calls and that goes for their employee Courtney, who was the person who made up the lies about us as tenants. Just to say I've never come across someone who appears friendly in your face but lies behind your back, hopefully you'll get your coumpance one day.
5/5
GoogleJust sold our house with Aqure Burton on Trent great friendly & professional service & a special mention for Ellie Homes who looked after us & kept us informed throughout Many thanks Gary and Marie Stretton
5/5
GoogleJust sold our house with Aqure Burton on Trent great friendly & professional service & a special mention for Ellie Homes who looked after us & kept us informed throughout Many thanks Gary and Marie Stretton
5/5
GoogleGreat service. We used Acquire to sell our house as we found our dream home and needed our house gone ASAP. James came round to take some pictures and check the house out, he was very friendly and professional. within 72 hours of him coming round he'd sold the house for us above asking price! Highly recommend.
1/5
GoogleWe agreed viewing, it has been agreed 1week before, but 2 hours before viewing agency called it off, they told me they will come back to me with another date, but haven't heard from them since, no idea what to think about somebody if is not able attend appoitment and not able call back with some solution?? I wouldn't do bussines if I am not able provide servis...NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have used Acquire to both buy and sell property and found them to be extremely professional and helpful. James, in particular, was always on hand to deal with any queries and was proactive and engaged throughout the entire process. Would definitely recommend.
1/5
GoogleIf I could leave no stars I would! They are robbing crooks that are just after your money, we moved into one of their new build properties and when we moved out they were very rude taking off pretty much all the deposit for wear and tear in a house claiming they wanted it exactly how we moved into the property taking money off for a piece of cello tape on a light and the grass needing to be cut! It’s an absolute joke and need to be shut down!!!
5/5
GoogleWe bought the property through Acquire and decided to sell through them recently ... good move! The Boss came out to value the property ... and when I asked his advice on things to do in readiness he suggested emptying the house , a deep clean and some internal and external redecoration . A few weeks later and we asked Ellie to put the house on the market. She was friendly , professional and an excellent communicator. A few weeks later and we accepted an offer ... and the sale completed last week. What a Fast and stress free experience ! Thanks Acquire ! We will come to you again in the future! Dave from Swadlincote
1/5
GoogleI viewed an apartment and put in an application - never got any acknowledgement of my application. I then rang several times and sent an email to ask for an update and got nothing back until 1 week later. Communication was appalling and I will not be using this agency again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Acquire Sales and Lettings's Burton-On-Trent office has 117 reviews across two platforms: 115 on Google, 2 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Acquire Sales and Lettings is rated 4.1 out of 5 across all 117 reviews, and 4.1 out of 5 on Google from 115 reviews, checked 9 October 2026.
Acquire Sales and Lettings, 181, Station Street, Burton-On-Trent DE14 1BN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.