Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy husband and I have been very impressed by James's diligence, efficiency, hard work and courtesy when selling our home for us. We were very happy that the buyers also then put their trust in James for selling their home, making the process smooth, and seamless with James 'at the helm' . He was then chasing three lots of solicitors , and other parties and certainly kept us up to date and informed with what we needed to know at every stage. (whilst professionally maintaining confidentiality for the other involved parties). James made himself available to answer any emails, texts and phone calls as needed, very quickly. Other Acquire staff were also on hand to help if occasionally needed, and messages between staff were passed on seamlessly. Overall, probably the best experience we have had with different Estate agents , over the years. We hope that the excellent service that we have received is noted by management. Thank you , James. Sue.
Phil · 2 May 2024
★★★★★ 1/5
GoogleOmg is most everyone here talking about the same company, just before we moved into the new rented property we found that the carpet by the fire place was damp when we asked Aquire what it was, we got a lot of um and arrrsss then they said confusingly, think it was a broken pipe but it was fixed oh right we said at that point we trusted them, we dried it out. The day we moved in it was raining heavily later that evening see picture.
It just got worse and worse, according to the previous tenant Wonderful Aqure had been dealing with it for years and had blatantly lied to us and us and our belongings at risk, that's how wonderful they actually are.
Thomas · 10 June 2023
★★★★★ 5/5
GoogleWe just purchased property from Acquire, we are pleased with great service they has provided . Always responding to emails, calls and all queries and questions. There wasn’t any problems at all..if our sale would go as smooth as purchase we would finish quicker, but unfortunately there was delays in our sale side, and vendor had to patiently wait on us, which they never complained about. everything was completed really quick and easy with Acquire. Especially thanks James and Britney for support and all their job. We were surprised when we went to collect the keys, Acquire gave us welcome pack on our moving ,full with bits and bobs. Well done guys, it’s little something for customers which was really nice and kind and appreciated.
Sandra · 10 June 2023
★★★★★ 5/5
GoogleI bought my first home through Acquire and the process was really smooth. James was clear with his instructions and always happy to answer my questions. Great communication. Thank you.
Ellediesse82 · 14 April 2024
Agent replied · 10 June 2024
Thank for your for your feedback. Much appreciated.
★★★★★ 5/5
GoogleIn a very stressful time, acquire was one of the most stress free aspects of moving home. Our case was primarily handled by James who was absolutely fantastic, start to finish. We had a lot of questions and requests and James was more than happy to solve everything, no matter the issue or the time.
Me and my partner could not be happier in our new home and we owe a lot of that to James and Aquire properties.
Az · 10 June 2022
★★★★★ 5/5
GoogleMy partner and I have had a fantastic experience with acquire properties. They made the journey of buying our first home very easy and straightforward. James Norman was amazing and really responsive to any enquires we had and always made sure to give us an update throughout our journey! We couldn’t recommend them enough and we are super happy with the experience we had, we will definitely be using acquire in the future again!PositiveResponsiveness, Professionalism, Value
Kiran · 10 June 2022
★★★★★ 5/5
GoogleJames Norman at Acquire Burton gave my fiancé and me superb service and advice on our recent prospective sale.
Not only was James friendly and warm in his service, making us feel valued as clients, he was punctual and well organised when arranging viewings. He kept a constant line of communication with us on the progress of both viewings and offers. Additionally, James provided valuable expert industry advice on suitability and fairness of offers, and ultimately utilising his expert negotiating skills to achieve the best price on our behalf. He went above and beyond to achieve the best outcome possible.
We couldn’t recommend James and Acquire enough to any potential sellers. We most certainly will be return customers in the future and will be sure to always ask for James.PositiveResponsiveness, Quality, Professionalism, Value
Lauren · 24 October 2021
★★★★★ 5/5
GoogleI have recently let a property with Acquire. I must say that my experience was wery good. Friend ly, professional. Roberta Gineikyte was especially helpfull. Roberta was always availabla to answer any question or concorns and was always happy, kind and available. Thank you very much and I recommendend it! 😀 …
Viliam · 14 April 2024
★★★★★ 1/5
GoogleSTAY CLEAR! UNPROFESSIONAL AND LAZY! LIARS AND WILL DO ANYTHING TO AVOID COSTS! Worst experience I have ever had with a landlord. They lied about our tax band until we found out on signing tenancy, they sold us a faulty fridge that broke within days from the previous tenant with no reimbursement. The pictures you can see on the attachments are leaks reported and occurring from March 2022 that led to our ceiling to collapse in our kitchen. The work has still not been fixed nor the leak as of February 2023 and an environmental inspector from the council is now investigating them....
Lateef · 10 June 2023
Agent replied · 10 June 2024
Still awaiting for the environmental officer….and surely you would check the banding of the council tax before applying yourself? Fake review
★★★★★ 5/5
GoogleWe’ve just sold my Mom and Dad’s house through Acquire in Burton Upon Trent. James Norman was our estate agent and his communication throughout this process has been diligent, committed and utterly professional all the way. We are very grateful to him for guiding us through this challenging process and making it appear a lot easier than it first seemed. Highly recommended. Thanks James!
Corinne · 10 June 2023
★★★★★ 1/5
GoogleThis agency is a court material. 87 St. James Road in Barton under Needwood, we were going for the property and agreed with the agent that the property would be deep cleaned by move-in-date after previous tenants (for 7 years) left the property just a day before our viewing date. We emphasised to the agent how important it was for us not to start our first day of tenancy with cleaning. The Inventory Report was provided to us 3 weeks later on the day of our move and the condition of the house appeared exactly the same as on our viewing appointment even though in the meantime the agent claimed to have postponed the move-in-date due to getting the house cleaned. Photos were dated 23 Oct, move in date was 24 Oct. Toilet still dirty, huge dead spider still there on the kitchen floor, rooms left untidy. We pulled out the minute we realised it had not been done for us and the conditions agreed were not met. The agent said they would not refund our holding deposit due to it being fees to cover referencing that had already been done. Referencing fees had been banned since 1 June 2019. The house has shown up again on Rightmove as available to rent now (27 Oct) not allowing any time for negotiation on the matter even though we had not come to any agreement on further proceedings and none of the below funds had been processed for refund. We have paid holding deposit, 1 month's rent + 8 days and a deposit equal to a month's rent. The agent was Britney Lewis. Overall, very poor care for customers, if at all. The branch manager has apparently been left in the dark about the whole of this matter and would not take responsibility. Britney referred to various team members as well as the landlord during our communication with her. She mentioned the accounts team, the director and the property manager (was that not herself?). She dreams of collecting holding deposits as a means of pocket money while neglecting potential tenants due to her misleading promises and agreements. Would not rent or buy through this agency even if the property was the dream property.NegativeResponsiveness, Quality, Professionalism, Value
Lilla · 12 June 2021
★★★★★ 5/5
GoogleNo complaints from me - very easy to communicate with, always happy to discuss any questions I had over the phone or email, and seemed to make moving as hassle-free as moving can be. Moved in within 2 weeks of the viewing. Shoutout to Josh Smith for showing me around and handling of paperwork, and Britney Lewis with the assist.
Samuel · 10 June 2023
★★★★★ 1/5
GoogleHaving dealt with this estate agent on a particular property twice. I feel communication could and should be better.Not kept updated without making having to call quite a lot and has put me off using this agent again.
Sarah · 1 July 2024
★★★★★ 5/5
GoogleBritney Lewis was the letting’s agent responsible for helping me move and I couldn’t be more grateful for how helpful she was with the whole situation. Always extremely quick to get back to me with any query I had. Britney was also always very polite and made the viewing processes as pleasant as possible. Would highly recommend acquire properties and especially Britney Lewis for her unparalleled customer service.PositiveProfessionalism
Jack · 24 October 2021
★★★★★ 5/5
GoogleThis is my second time moving with Acquire and I have had a really good experience . Thanks to Britney Lewis with all your help ! Helped me to understand everything clearly and been very supportive due to my circumstances. Making my moves as stress free as possible x
So thankful for all her help these past few months 😊
Kind regards,
Harriet MPositiveResponsiveness, Quality, Professionalism, Value
Harriet · 24 October 2021
★★★★★ 1/5
GoogleI spoke to a girl called Catie on the 10th of June about a property up for let, she said they weren’t doing viewings just yet due the property being currently occupied, she then proceeded to take my details and register them with the agency and I’d be contacted in due course to arrange a viewing. I found it strange that she said the property was currently occupied as on right move it said “available now” so I sent a follow up email later that same day for some clarification, no response, I sent another email this morning (the 19th) for an update to which again I had no replay, so I called them at the office this lunchtime and Catie happened to answer the phone. She said the emails I’d sent had gone through to the “office email” and that’s why they hadn’t been picked up, she offered no apology and just asked if I was free at 3 o’clock this afternoon. Even when questioned why nobody in the office is checking those emails and the fact that I’ve had to chase YOU up to arrange a viewing there was still no apology or accountability, just excuses and passing the buck. Having worked in retail management successfully for nearly 20 years I can tell you this isn’t how you treat customers or clients, not if you want your business to be successful anyway. May I suggest your staff receive some training on basic customer service.
Jon · 1 July 2024
★★★★★ 5/5
GoogleMe and my partner just went through the process of getting a mortgage. Josh and James were great throughout the whole process. Very professional and really quick responses. Would definitely recommend to anyone who’s looking to sell!
Zuzia · 28 March 2024
★★★★★ 5/5
GoogleHighly recommend the agency. Thank you, Roberta, for all your help and quick response you made the process very smooth. Also, thank you Josh, Brooke, and Catie. Excellent team. I am glad for our newly rented apartment.
Rachel · 28 March 2024
★★★★★ 1/5
GoogleWorse agacy ever I'm have. If something broken like water leak you raport wait more then 7 days to somebody answer you. Same if you have any problem you send email you wait 7 days to reply from them. When you call nobody answer you leave voice massage not call you back. They call you tell you incredible story you have dog in home but you don't have. Never again cooperate with that agecy
Patryk · 30 August 2024
★★★★★ 5/5
GoogleI recently sold a property with James at acquire and I cannot recommend him enough! James made the journey of selling my house very easy and kept me in the loop at every stage! James Josh and the team at acquire deserve 5 stars for the service they have provided me! Thankyou again!PositiveResponsiveness, Quality, Professionalism, Value
Lee · 10 June 2022
★★★★★ 2/5
GoogleWent to view a property, applied straight away, got told we would know within 3 days, still nothing after nearly a week, rang up just to be told “landlord hasn’t decided yet” 3-4 weeks went by, no update from the agency, decided to withdraw our application , ended up going with a different leggings agency.
Olivia · 14 August 2023
Agent replied · 10 June 2024
Apologies for the bad experience. As there is a shortage of properties the landlord always makes the decision on who to pick, this sometimes takes longer than necessary.
★★★★★ 5/5
GoogleI have found Aquire Properties to be very professional and very attentive to detail in dealing with our sale. All queries were dealt with in a timely responsive manner throughout and communications were excellent, can't fault them.
Thanks to James and Kleo especially...
S J Shorthose.PositiveResponsiveness, Professionalism, Value
Robert · 24 October 2022
★★★★★ 5/5
GoogleI have a rental property in which Acquire found me a tenant within 4 days of the let becoming available and now they manage for me with no issues.
Then recently I put a different property on the market and they sold it within 3 days at above the "offers over" price.
I have always found them professional and knowledgeable of both the rental and sales property markets.
Many thanks to all especially in Burton branch.
Steve · 10 June 2020
Agent replied · 10 June 2024
Thank you for your review. Much appreciated.
★★★★★ 2/5
GoogleIf I could choose a rating below 'Poor - Fair' I would without hesitation. I phoned their Burton office to arrange a viewing for a flat. I was advised if I could make it there for 5:15pm someone would be able to show us around.
I left work early in order to make the appointment on time. I unfortunately arrived five minutes late. However, I also managed to arrive five minutes before their agent did. We're not off to a great start then,
With that small and forgivable hiccup out of the way we proceeded to the flat in question. I was told on the phone earlier that day that the apartment was currently being let, but the rental period was due to lapse. Therefore viewings would be arranged around the tenant. Absolutely fine.
When he knocked the door though, the resident knew nothing about the appointment and was in fact in the middle of a conference call. We were quite curtly asked to leave. I don't blame her at all. At this point I'm feeling very confused and very let down. I've driven 35 minutes and they can't even manage to organise an appointment for me? Did nobody think to ring and confirm?
I was feeling bad for their rep at this point, but that's not to say I was feeling forgiving or OK with the situation. As if things couldn't get any worse at this point as we stood out in the cold at a loss, he proceeded to plan B after a quick phone call.
He produced a key and let himself into the adjacent apartment. I assumed this was a free property and was similar in design to the one we should have been led around. But no! That flat was in fact occupied by a young family in the middle of their dinner! Again he was asked to leave and there was no chance of us viewing their apartment (can you blame them!).
The sheer incompetency and gall of this letting agency shone through in full force here. A wasted hour in the car, a waste of petrol and all they could offer was a red face and apology.
One to be avoided at all costs.
Davie · 12 June 2013
Agent replied · 10 June 2024
In response, firstly we apologies you were unable to view the property that day and the wasted journey. The tenant of the property we were trying to show you had given us permission to show people round all week as she was moving out that coming weekend but told us after the above that she had forgotten she would be working from home that day.
The rep who attended the viewing lives in the adjacent apartment. It is identical in design to the one booked to view and was prepared to allow you to view it due to the distance you had travelled. Unfortunately it wasn’t suitable for his partner as their daughter was eating but he was more than willing to go above and beyond what should be expected of an agent showing his own home due to the complication.
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