Anwyl Homes Burscough reviews

★★★★★ 5/5

Trustpilot

Crossfields, Catterall

Very happy in my new home. The team have provided really efficient communication throughout the process, from Debbie in Sales through to Ian the Site Manager. The after move-in care to get everything sorted has been extremely appreciated, directed by Ian and implemented through the tradesmen, who have all been very professional, respectful and friendly. Thank you Anwyl!

Carol · 29 October 2023

★★★★★ 1/5

Trustpilot

Absolute joke ,thoughtful !

Absolute joke ,thoughtful ! They have no regard for good working practices , coming on site when they want etc , no dust management ,no communication, piling where they want ,not sending surveyors to bordering houses, existing properties getting damaged , getting woken up at 7.15 etc council warned them , after seeing them work would rather buy a cardboard box , amateurs from my viewpoint, also anyone buying on rossfield contact environment health ref 622966 concerning the creosote in the ground , thoughtful of Anwyl to dig up creosote ridden soil without communicating with their neighbours to breathe in the carcinogens. Also regarding any proposed green areas at Rossfield some interesting reading can be found on the web regarding their previous build at the paddocks, Buckley .

Steve · 18 May 2021

★★★★★ 5/5

Trustpilot

Paul Higham was a lovely gentleman and…

Paul Higham was a lovely gentleman and extremely tidy.

Adam · 21 November 2023

★★★★★ 1/5

Trustpilot

Lea Grange St. Helens

Poor customer service. Slow response and extremely poor quality workmanship. It takes numerous attempts to have a job put right. I would not buy from this company again. Take a drive round and knock on a few doors and also look at the brickwork on the show house were the sales agent is. Uneven floors. Walls that are not straight. Window sills not level. Dreadful plasterwork. The standard and slow response is bad. Avoid. Months and months of workmen in. A House that was dirty and not completely finished when moved in with constant battles. Try ringing there customer service who never pick up the phone. Bad management. Lies from day one. Do not trust this company. Ring customer service that never answer. A few attempts at a customers inconvenience when it should have been done right in the first place. That shows you anwyl homes that you do not have the experience or right workman to do the job if it takes your company a few attempts. Any one looking to buy from this company please do not put yourself through it.

St · 21 April 2021

★★★★★ 1/5

Trustpilot

We have been shafted by this company…

We have been shafted by this company and I was heartbroken. Got told we couldn’t reserve a plot at St Helens, Lea Grange until we had sold our present house, so we put it on the market and sold it within 24 hours, only to then find out the last house available had been reserved for someone else who hadn’t yet sold theirs. They were keeping it reserved for a week to give them time to sell. We finally got the call to say we’d lost the house, we have now had an offer on ours and nowhere to go. On the plus side, I’ve just read these reviews on the building quality and it looks like we’ve had a lucky escape. But it doesn’t take away the fact that we were treated like we didn’t matter. I’m going to go and knock on a few doors like one of these posts suggests and I’m going to ask if people are happy with their purchase. Learn a lesson and read reviews before parting with hundreds of thousands, someone is definitely looking out for me.And look at the response from Anwyl. Obviously didn’t read my review properly.

Gayle · 19 April 2021

★★★★★ 5/5

Trustpilot

Peter Giddins was amazing!!!

Ro · 27 February 2024

★★★★★ 5/5

Trustpilot

Mr.​​​​ Turano is helpful

Mr.​​​​ Turano is helpful. Thank you so much.

Vincent · 28 November 2023

★★★★★ 5/5

Trustpilot

Our 2nd Anwyl Home

We moved into our new home in January 2021, this is our 2nd Anwyl home and we wouldn't buy with anyone else. We have had a couple of teething issues, which are to be expected with a new home but the customer service team have been great and really supportive, although a little delayed due to the current situation. The site team were great and answered any questions we had before and during build. It was great to see our home being built from start to finish.

Lexie · 11 March 2021

★★★★★ 5/5

Trustpilot

Amazing service

Amazing service, friendly staff at bluebell meadows (Lorraine). She was very helpful and showed me around all the houses until I finally bought my dream home. It’s not just that she helped with selling the house but supported me throughout the paperwork and legals and even “interior designing”. I couldn’t thank her more and she is definitely a valuable asset to anwyl homes. I must mention the exceptional site manager (Chris) and his assistant (Ben) for showing me around and also helping with any remedial issues I faced. Their support was immediate and very helpful. I would highly recommend going for a visit!!

Anan · 19 February 2021

★★★★★ 5/5

Trustpilot

Thanks Rich and Chris.

Thanks Rich and Chris.Always a great job and respectful

Mrs · 19 October 2023

★★★★★ 5/5

Trustpilot

Richard Nelson came yesterday to remove…

Richard Nelson came yesterday to remove the seal in the shower and floor as it had not been done correctly. Richard did a fantastic job and cleaned everything up after himself . He is extremely professional and takes pride in his work . He was very informative about what he was doing and why and nothing was too much trouble .

LORRAINE · 6 July 2023

★★★★★ 5/5

Trustpilot

Quick and easy to deal with

I'm happy with the technician, Chris Appleton, who is very professional and completely fix my ceiling crack issue for my two bath room. He also clean up the workplace after the repair work which help me lots.

Lawrence · 5 November 2024

★★★★★ 5/5

Trustpilot

An excellent company to deal with

From Kelly and Marie in the sales office to site managers, Keith and Scott, nothing has been too much trouble and they are all delightful people to deal with. They have made what could have been a stressful experience as easy as possible. The house is lovely, warm and comfortable and everything works!

Lynne · 19 January 2024

★★★★★ 5/5

Trustpilot

Professional job as always

Professional job as always. The site team have been nothing short of amazing on Winnington Place, I have been kept up to date regarding any work that has needed to happen and always been done to an extremely high standard! Pete done a superb job today and really appreciate everything you guys do

Matthew · 18 January 2024

★★★★★ 5/5

Trustpilot

extremely helpful…

Stephen has been extremely helpful during every step of the buying process.He has answered all of our queries and helped us along the way.

Leigh · 25 May 2022

★★★★★ 5/5

Trustpilot

Great service throughout

Great service throughout and we’re extremely happy with our first home. Kelly and Marie helped us through every step and made the purchase much less stressful. The site staff were always on hand to help with the snags.

Paul · 8 October 2024

★★★★★ 5/5

Trustpilot

A job well done

Chris and Pete were polite and respectful whilst fixing a snagging issue. Many thanks for all your help.

Mr · 6 December 2024

★★★★★ 5/5

Trustpilot

Exceptional Anwyl Experience…..

I honestly couldn’t have had a better experience of moving into my new home than with Anwyl Homes.Every step has been seamless, even the snagging list was executed to a high standard.Issac, the Site Manager, is an absolute gem, nothing is too much trouble and he has been extremely helpful.All in all an exceptional experience.

Gail · 9 November 2023

★★★★★ 5/5

Trustpilot

Winnington Place - Kelly & Maria

Would like to say a massive thankyou to everyone at Winnington Place, - Maria and Kelly. While purchasing our new home, they were really helpful in navigating the whole process. We felt we were in safe hands all the way through. With being first time buyers we weren’t knowledgeable at all and without them we wouldn’t have our perfect home. Thankyou, couldn’t recommend the team enough. 😌💞

CHERIE · 16 November 2022

★★★★★ 5/5

Trustpilot

First home

We are soon to be 1year in our Anwyl home, we love our new home and the neighbourhood. Everyone was so helpful and kind throughout the whole process. I can't stop referring Anwyl homes to my friends and colleagues.

Olabisi · 10 September 2024

★★★★★ 5/5

Trustpilot

Paul Higham

For the first time I’ve had one of the Anwyl customer service technicians ( Paul Higham) visit to do a repair. Totally different experience to when they send a contractor! Somebody who is obviously trained in customer service and did a brilliant job as well . Also, a great ambassador for Anwyl .

Michael · 14 December 2023

★★★★★ 5/5

Trustpilot

We are very happy with our new house

We are very happy with our new house, the build is amazing, the after care we have been given is 5star, the assistant site manager John goes above & beyond Anwyl are very lucky to have him, Lovely estate very friendly people, A pleasure to live here

Susan · 18 April 2024

★★★★★ 5/5

Trustpilot

Very satisfied with kitchen repairs!

Paul Higham came to fix our kitchen top drawer this week. I cannot praise him enough. Rather than rushing to do a quick 5 min repair job, he took his time and did a professional first class job for us. He vacuumed and cleaned up after himself, which was appreciated. We would be very glad to have Paul again for any future work.

Helen · 10 March 2023

★★★★★ 1/5

Trustpilot

AVOID ANWYL! Do not buy and put yourself through it!

St. Helens Lea Grange siteDo not buy and put yourself through the stress. I bought a new build and it literally has had problems with almost everything from the onset. I’ve been waiting almost a year to get things sorted and it’s still not finished. Everything they do is on the cheap and rushed. Jobs are made worse when they’re re-done and need correcting several times, or they can’t be corrected and you’re left with a worse problem than the original issue. There are no quality checks and their standards are appalling. The NHBC certificate means nothing as it basically says the house has four walls and a roof. You would think it’s bad enough they mess things up the first time, but a third and even fourth attempt and they still can’t fix things.A group of Year 10 GCSE Design students could build a better house, or even The Three Little Pigs for that matter! Unfortunately, it’s no joke. It’s a hell of a lot of money to spend for what you end up with, which is a mis-sold house that isn’t the same as the show home.Customer service is dreadful. It takes ages to get a response. Site agents and customer service rarely reply unless you make a fuss and when they do, they expect you to be grateful. The house wasn’t anywhere near ready and I had constant work going on for nearly a year after to get to a half decent standard. A lot of the work is sub contracted to workers who don’t have the skills or knowledge. I’ve had excuses about the dreadful plaster work from site agents that it’s ‘done in the dark’ or that ‘workers don’t get paid much’.Everything that could go wrong with a house from top to bottom has been an issue, from sewage pipes not connected, shattering oven doors to water damaged kitchen counters (that all needed replacing), uneven floors, leaking dishwashers. Plus, the entire house needing to be sanded and repainted only to look worse than it was before. The amount of work moving furniture and clearing whole rooms was more stressful than the moving process, and many rooms were out of use for days. Sadly, the list of problems goes on and on, and there’s always new issues from it not being done properly in the first place. It was like living in a building site for months on end.It’s been exhausting and the house is certainly not worth the money I paid. I’ve been lied to, waited in for no show appointments, had workmen disappear in the middle of jobs and then leave unfinished along with their mess. I’ve also had some of my own belongings damaged and been put through total hell. Sadly, if you search through Facebook groups or online it seems I’m not alone.Please knock on the door of any residents who have moved in and get an honest opinion. You will not want to go ahead with the purchase!You’re not buying a new house, you’re buying a cheaply produced crap house that has had every corner cut and no care, checks or pride taken in the most basic aspects of its construction. It will take months or years to get the basics sorted and a lot of issues will never be attended to. However, you are still paying the full whack!As for the scenic surroundings, you have to pay a yearly fee for unmaintained pond full of rubbish and bags of dog mess in it, as well as all over the paths. Plus, as an added extra you get all the builders’ rubbish blown into your front garden once a week.Don’t expect any accountability or even a response from the owners of the company.I was told the Anwyl brothers ‘don’t respond to customer emails’ after sending them my complaint, which wasn’t even opened and read by them.I also do not believe any 5 star reviews here are genuine either. Save you’re money as the show homes are an illusion!Just to top it all off they leak your private data! No word of a lie!Anwyl are a disgrace and if I could give zero stars I would.UPDATE January 2024: I've had four years of toilets blocking and overflowing, sewage leaks in the house, shower overflowing, sewage backing up in garden an in the house. Anwyl just deny issues despite already being found to not have pipes connected amongst many other serious snags. Their 'expert' says too much toilet paper used and nothing wrong. Fast forward to NHBC having to replace multiple pipes and manhole chambers, as layout as does not meet NHBC standards, what a surprise! If you look at all the positive reviews they are just reviewing tradesman and not the house, but in my experience the majority of tradesman were rushed, careless and poor too. Read the one star reviews for a true depiction of Anwyl. They have no consideration for customer, workmanship, safety, quality, morals and decency. They were happy to leave me with blocked toilets over Christmas, despite later proven time & time again that their denials were proven wrong by the NHBC. Keep fighting as they do offer some money back despite multiple denials. My front garden was dug up 5 times!! AVOID!!

Customer · 21 March 2024