Anwyl Homes Burscough reviews

★★★★★ 1/5

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We moved into an Anwyl home At Haygate…

We moved into an Anwyl home At Haygate Fields in September 2021 at least a month before our anticipated competition date. We were specifically told by site manager and sales representatives that we should provide a snagging list after 4 weeks to solve issues in the home. They deliberately said not to look for any issues immediately but to settle in and see over the coming weeks. After contacting customer service to see when the issue we have are going to be sorted, we were told that the property was sold as seen hence nothing will be looked at. Now this may not have been the developers plan but it is categorically what Anwyl’s representatives at the site informed us and one the pretences on which we purchased the property. Now I appreciate that the odd scuff on the wall etc comes under the “sold as seen” concept. But things like the ground floor toilet not working correctly, leaks on the ceiling of the first floor, no filling around ground floor flooring or in bathroom, garage door not painted, garage missing guttering, garage side door not completed (literally it just has the pink filling foam exposed to the elements - I can put my hand into the garage without opening the door). All of these we were promised would be sorted. All of these were reported to sales representative and site manager before we even moved into the property. These are all fundamental aspects of a house, and when paying for a house wouldn’t you expect these things to be sorted? Even when we moved in the garden fence wasn’t finished so it was just open to the neighbours for the first week - including nothing stopping members of the public just walking in to our garden. We would happily have waited a few weeks to complete but you seemed desperate to get us in. Therefore I would recommend to all of the future buyers to be very careful with the promises that you receive.Just an edit: that none of the issues have been sorted as of yet, and we reach out to site representatives weekly as well as us reaching out to customer services.

Sofiia · 18 November 2021

★★★★★ 5/5

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Building more memories

This is our first home with Anwyl and the plot we managed to grab is amazing. A little shy on storage space for a 4 bed house, however everything else is great. The builders Ian and Jacob are a great team and compliment each other well from what we seen. Very thorough in their briefs to us when we met them, and very helpful getting a few things sorted in good time.The girls in the Sales office, Carol and Linda have been nothing but helpful when they could be! Always a happy pair and always on hand to help. Not fully moved in yet, but can’t wait to settle and get ready for our first Christmas in the new house. Thank you The Wilson’s - plot 3,The Oaks @Rossbank

Shane · 12 November 2021

★★★★★ 5/5

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Great team at ‘The Fairways’ in Handforth (Anwyl homes)

We absolutely love our 2-bed Burton house at this site! Helen (from the sales team) has been approachable and friendly and has been with us every step of the way, from the initial enquiry to the day we got the keys. Gaz (site manager) is a legend. He has made sure that we’re happy with every inch of our new home and has ensured the work is of the highest standard. He’ll always work around our schedules and always puts a smile on our faces! Even though there’s a lot of building work happening around us, it doesn’t impact negatively on life in our new home as the site is so well-managed and the builders are so friendly and professional. Thank you to everyone at Anwyl - we love it here!

Sophie · 11 November 2021

★★★★★ 5/5

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The team at Priory Gardens are amazing…

The team at Priory Gardens are amazing people from the delightful Steph and Sam (the girls in the sales office) to the kind assistant site manager Shaun. I can honestly say that the team have worked really hard on my behalf. I am very happy in my new home. Thanks guys

Susan · 20 May 2024

★★★★★ 3/5

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Untrustworthy !

Myself and my Wife visited the Fairways site in Handforth in March 2021 and expressed a keen interest in Plot 122, the Appleton 3 bed detached, which is still on the Anwyl web site as not yet released.We registered our details and were told when the house was released we would be contacted. My wife phoned the company today to find out that plot 122 had been reserved by an Anwyl employee at head office.The courtesy of some form of communication to that effect would be the minimum I would expect from any company when looking to purchase a new home.This practise in my opinion is unethical and needless to say we will not be purchasing a home from Anwyl as they appear to be untrustworthy.

Ken · 3 November 2021

★★★★★ 4/5

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Professional paint technician

Chris is a good technician who patiently explains the process and has good workmanship. I highly recommend and appreciate his work attitude.

F · 26 January 2023

★★★★★ 5/5

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Chris was great

Chris was great, super helpful, informative and timely at fixing some issues we’ve had with a leak in the bay window area.

Olivia · 26 January 2023

★★★★★ 5/5

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Richard Nelson from Anwyl attended to…

Richard Nelson from Anwyl attended to adjust the kickboard in the kitchen so as the dishwasher door could open.

Diane · 20 May 2026

★★★★★ 5/5

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Exploratory problem visit

Lee was polite and did a professional job. He explained what he was doing and how the issue was hopefully being resolved

Diane · 20 January 2023

★★★★★ 5/5

Trustpilot

Paul Higham - highly recommended.

Paul Higham - highly recommended.Lovely guy, friendly and completed the jobs assigned to him to a very high standard . I really can not fault ANWYL as the experience I have had dealing with them has been excellent .

Tina · 29 November 2024

★★★★★ 5/5

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Maes Y Rhedyn

I recently bought my first house at the Maes Y Rhedyn site and can't thank Anwyl enough, the process from start to finish was made so straightforward and easy for us, they were always happy to go through all our options and answer any questions we had (and there were a lot). Obviously the house has a couple of small snags but Anwyl have been so helpful getting this sorted, any issues we've come across the site manager and sales associate have been so lovely and quick to sort. Would definitely recommend.

Chloe · 9 October 2021

★★★★★ 5/5

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Quick, efficient & friendly

Lee Ashworth was very friendly, got the job done quickly, fixed the issue and then explained exactly what had been done. Thank you

Kirsty · 8 December 2022

★★★★★ 5/5

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Good service from Anwyl Homes Site Maes y Rhedyn…

We moved in November 2020 to the Site at Maes y Rhedyn, Wrexham, the house was built to a good standard and the afterservice provided by Ben Knox, our main contact with the onsite team has been first class, all the snag lists we provided was fully excepted and completed to our satisfaction very quickly. We now approach our first anniversary and we now contact head office for any problems, they too get contractors to quickly fix any problems. So far we have had one faulty toilet seat replaced and a couple of windows adjusted during the summer heatwave. each time all done within 3 days of reporting the problem.We would definitely recommend them to family and friends

Derek · 15 September 2021

★★★★★ 2/5

Trustpilot

Super Sales but bad after sales Customer Care

From the outset I was very impressed with the Sales Agent Lorraine, extremely knowledgeable, helpful, professional and friendly along with Chris the Site Manager who managed issue immediately and in a very courteous, caring and friendly manner. However the Customer Care after sales department totally lets the Company down, a very uncaring and lapse attitude with no sense of urgency.I had to call the out of of hours "customer care" telephone number due to a faulty smoke alarm, which set two sirens off, the sirens were sounding for 14 hours throughout the night ! Despite 7 phone calls no one attended or advised, they merely sent e mails to the electrical contractor and told me that they did not have a phone number !! In the end I had to employ someone myself to deal with the unbearable noise.In addition I have reported damaged PVC window frames and this has gone unattended. I am very concerned going forward as inevitably things will need attention but have no confidence that they will be resolved.Having been in business myself I have always said that after sales is as important as a sale, the good reputation of the Company can so easily be destroyed.

Sheila · 29 August 2021

★★★★★ 5/5

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Paul was friendly and completed the job…

Paul was friendly and completed the job to perfection.

Josh · 23 May 2025

★★★★★ 1/5

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All fur coat and no knickers as the…

In response to Anwyl comments - customer service? Are you kidding? Your customer service is a disgrace. Happy to help? They've not helped one bit and still haven't responded to my last email. So Anwyl, show us how you care and sort your act out! All fur coat and no knickers as the saying goes. Truly dreadful quality of finishes, the list is too long for this review. Worst aspect is the drive that we can't use unless we have a high car because anything lower bottoms out!! Anwyl say the site manager said it's okay even though it was him that reported it as unacceptable. They say they've inspected it and it meets regulations but can't supply a date or a report or any calculations to show it meets NHBC. Save your money, buy elsewhere and give this outfit a very wide berth.

Sharon · 18 August 2021

★★★★★ 5/5

Trustpilot

We have been increasingly frustrated …

We have been increasingly frustrated through the whole process with Anwyl because of how long it takes to fix the issues. However Lee Reynolds from customer service came today to fix some of the issue and did a brilliant job. He was very thorough and efficient. We hope he can come back to finish off the rest of the snags.

Big · 10 October 2023

★★★★★ 5/5

Trustpilot

Richard Nelson and Josh came to fix a…

Richard Nelson and Josh came to fix a garage soffit. They were prompt,helpful,professional and explained the job and also noticed the garage door had not been sealed correctly when first built so Richard ensured the garage was sealed correctly. He went that extra mile which is really refreshing these days, he is a credit to Anwyl Homes.

Beverly · 20 December 2023

★★★★★ 5/5

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Paul Higham was polite and helpful…

Paul Higham was polite and helpful explaining to me the repair work that was to be done.

Tim · 14 May 2023

★★★★★ 1/5

Trustpilot

One stars half too much… stay clear.

18 months into living in our “dream home” and it’s been far from a dream… still got outstanding snags, which could only eventually get sorted after having to involve NHBC. The customer care team don’t have any compassion for people wanting to get stuff sorted, senior management just don’t seem bothered that customers aren’t happy and some of the tradesmen that they send to do work you wouldn’t trust to fix a shopping trolly. It’s very much a take your money and run company that really don’t care if they haven’t built your house correctly, once they get you moved in trying to get them back to fix stuff is painstakingly hard work. I’d never recommend and I’d defiantly never buy from them again! One star is being half a star too nice at best……..Update… from now on perhaps I should contact you through here! It’s absolutely amazing how you’ve found the time to reply to that message in less than a day, yet it takes you two weeks reply to an email! JOKERS!

Ian · 22 June 2021

★★★★★ 5/5

Trustpilot

Superb service from start to finish

We brought an Anwyl Home at The Fairways in Handforth and our dealings with Anwyl from start to finish (and even some minor on-going customer care issues) has been nothing short of exceptional. Sarah and Helen in Sales, Gaz and Phil on site, even all the other site lads have been very professional and polite. Our new home was finished to a very high standard and we have been delighted with the level of care shown to us at every stage of what is usually a stressful process. I cannot recommend Anwyl Homes highly enough (in fact, we have recommended and a family member is buying on another development).

Lou · 20 June 2021

★★★★★ 1/5

Trustpilot

Extremely poor and rude customer care

Extremely poor and rude customer service team. The customer care agent is rude, dismissive and does not listen to you. My house which I purchased from Anwyl Homes was not the same as other homes of the same style on the same site and same road. It was missing certain items which is relatively cheap for them to resolve. She refuses to listen or resolve this. I do not know if its because of my gender, race, lack of bribe or anything else.

New · 18 June 2021

★★★★★ 5/5

Trustpilot

A super job

Josh did a first class job painting the door. He took great care in making sure there was no mess when first sanding down the surface and then painting the same with both undercoat and gloss. He arrived on time and has a very pleasant and understanding nature. A totally professional individual. A job well done.

David · 22 December 2023

★★★★★ 1/5

Trustpilot

Absolute joke ,thoughtful !

Absolute joke ,thoughtful ! They have no regard for good working practices , coming on site when they want etc , no dust management ,no communication, piling where they want ,not sending surveyors to bordering houses, existing properties getting damaged , getting woken up at 7.15 etc council warned them , after seeing them work would rather buy a cardboard box , amateurs from my viewpoint, also anyone buying on rossfield contact environment health ref 622966 concerning the creosote in the ground , thoughtful of Anwyl to dig up creosote ridden soil without communicating with their neighbours to breathe in the carcinogens. Also regarding any proposed green areas at Rossfield some interesting reading can be found on the web regarding their previous build at the paddocks, Buckley .

Steve · 18 May 2021