Trusted Agent profile · Burscough
★★★★★
1,014 reviews across 1 platform
Liverpool Road South, Burscough, L40 7RE
Anwyl Homes's office in Burscough, at Liverpool Road South, is rated 4.6 out of 5 across 1,014 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burscough.
Every review we hold for the Burscough office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are really pleased with our wonderful home
We are really pleased with our beautiful home, the house has been built really well and was handed over in great condition.
Hi Michael & Claire, thank you for taking the time to leave this review about our Eagles Green development, our team there really appreciated it.
5/5
TrustpilotAnwyl Customer Service Technician - Josh Hough
I would like to thank Josh Hough from the Anwyl customer services technician team for his excellent work today, not only is his work top rated he is also extremely professional and polite and the cherry to top it all of is he is clean and tidy in his work so you would never know he’d been today, massive thank you again Josh - you are a star ⭐️
Hi Joanne, thank you for your lovely review about one of our Customer Service Technicians, Josh. We have passed your comments on to him and it is much appreciated, thank you.
5/5
TrustpilotPeter Giddins
Peter giddins came to make good after some work had been done previously replacing my front door. He was very friendly, did more than what I was expecting and made everything look like new. Everything is done to a high standard.
Thanks Hollie
5/5
TrustpilotLee Ashworth
Engineer was very friendly & helpful he told me what he thought what the problem was & what he was doing to do to fix it he left the area clean & tidy after he had finished Lee also noticed something that had not been finished on our front door & he rectified this
Hi Beverley, thank you for this review about Lee, one of our Customer Service Technicians. We have passed your feedback on to him and know how much he appreciated it.
5/5
TrustpilotI am so pleased with the services
I am so pleased with the services provided by Will Waterworth and Issac. Will is the sales representative who gave us immediate support and clear explanation whenever needed. Issac is the person in charge at the site who helped with fixing all the issues after the completion of our property. He is so nice and helpful and gave us genuine support to help get all the issues sorted out.
Hi Eva, thank you for leaving this review, it is much appreciated! We have passed your comments on to Isaac and Helen and they really appreciate you taking the time, thank you.
1/5
TrustpilotThoughtful?
There is immense irony in this company’s slogan - ‘thoughtful homes’. This business is far from thoughtful. They used the unadopted road adjacent to our house as a logistics route to their construction site for months, shaking our house relentlessly each and every day as articulated lorries thundered past. They arranged a structural survey beforehand to record any pre-existing damage. When we contacted them about the cracks and crumbling plasterboard in our property they (eventually) denied all responsibility. They are completely unresponsive to complaints or correspondence. I would not trust them as far as I could throw them.
Hi Chris, we're sorry to read you are so unhappy, we would like to try and help if we can. We do respond to all correspondence we receive. Please contact our Customer Service team on 03300 244955 or by email at customer-care@anwyl.co.uk and we will always respond.
5/5
TrustpilotExcellent Technician ! Thanks Lee for helping !
Lee Reynolds, a very responsible and experienced technician, in addition to assisting with the projects that need to be followed up, he also assists us with additional issues and give us advice . He has excellent technical skills, professional and efficient . Thanks Lee today helping us to finish the repairs which has been stuck for long times!
Hi, thank you for this great review about Lee, one of our Customer Service Technicians. We immediately passed these comments on to him and it made his day!
5/5
TrustpilotCustomer service technicians are great
We have had the pleasure of Lee Ashworth providing some after care service to us on several occasions over the last 2 years.Lee is always prompt and friendly on arrival. He takes the time to explain to us the plan of action and an approximate time using his extensive knowledge. The work is always completed to a high standard.Thanks again Lee
Hi Jayne, thank you for this review about Lee, one of our Customer Service Technicians, all our team take great pride in their work, so it's great to hear when this is appreciated, thank you!
5/5
TrustpilotExcellent, Thankyou!
Paul & Richard was excellent, could not have asked for better workmen. They was very clean and considerate workers and utterly respectful of our home. With a 12 week old baby and puppy this was greatly appreciated as i could forget they was even here. Their workmanship was spot on, and highly recommended, Thankyou so much!
Hi Jade, thank you for taking the time to leave this review, Paul & Richard really appreciate it. Thank you,
5/5
TrustpilotTony M was fantastic- very efficient…
Tony M was fantastic- very efficient and pleasant. Made the process smooth
Thank you!
5/5
TrustpilotRepairs.
Tony Murray. Customer service technician, Got here on time, did the job, tidied up, job done.
Thank you Barry
5/5
TrustpilotGood work and great service
Paul returned to complete more work for us. Exceptional work again, this time supported by Richard.
Thanks Chris
5/5
TrustpilotAnwyl Winnington Place
Hi, the purchase if the property was seamless. All the sales staff were incredibly helpful, as are the site managers. There were absolutely no problems to report when we took the keys and it was spotlessly clean. Cant’t recommend Anwyl high enough.
Hi Lucy, thank you for your review about our Winnington Place development and your recommendation, the team at Winnington were very pleased to receive your feedback.
5/5
TrustpilotWe had a great experience when buying…
We had a great experience when buying our house with Anwyl. We were kept updated on the whole building process and we got the keys on the date that was given! The house has been great any problems have been quickly resolved. Steph and Sam at Burscough were fab!
Hi Lucy, thank you for leaving this great review about our Priory Gardens development, it is appreciated!
5/5
TrustpilotGreat Customer Service
Since we have moved to our new build house there have been multiple issues that needed fixing. The customer service, Sarah taken care of Whittle Brook park has been very helpful at addressing the issues and resolving them. Thanks a lot Sarah.
5/5
TrustpilotThank you Anwyl!!!
Moved in in September 2023 and couldn’t be happier with the service I received leading up to moving in and afterwards also. Beforehand, Gyllian made the experience stress-free and easy. All my snagging has been done by beginning of December and all concerns addressed super quick by Isaac and Andy and the team.
Hi Meg, thank you for this review about our Victoria Mills development. It's great to read how both our sales and site team have taken care of you and we wish you many more years of happiness in your new Anwyl Home.
5/5
TrustpilotOver a year in our new house and the…
Over a year in our new house in Winnington and the snagging process has been relatively easy and smooth. Just had the friendly Tony in to help rectify a few things in our Utility room - he went above and beyond and ensured a professional finish.
5/5
TrustpilotSarah, Customer Service Co‑ordinator: responsive, caring and focussed on solving our issues
We moved into our new home in November 2025. The general build quality and fit and finish is good. As you can imagine there have been issues that have required snagging, but they've been managed well by Sarah, the Customer Service Co‑ordinator for our development at Anwyl'shead office. Great job Sarah. The quality of remediation work has been good too.
5/5
TrustpilotCreaking stairs and floor
I had Issues with creaking from my stairs and floor in my main bedroom. Paul and Richard were sent to fix the problem and did a fantastic job. The problems were completed over the course of two days and they worked professionally throughout. I am very pleased.
Thank you Savitri, much appreciated.
5/5
TrustpilotChris Appleton what a lovely lovely…
Chris Appleton what a lovely lovely man, and absolutely great at his job, he took his time on ensuring the job was done properly and to a high standard. Thank you Chris
Thanks Skeva
5/5
TrustpilotRemoving mould
Chris was wonderful and worked tirelessly in our kitchen trying to get rid of the mould around all the skirting and base boards! He explained everything he was doing and was just all round genuine and lovely!
Thanks Eleanor!
5/5
TrustpilotThanks Josh Hough and Lee
Josh Hough and Lee were extremely helpful and did a fantastic job. They fixed the issues in our spare bedroom and cleaned everything up and left the room how they found it. They even explained what they were doing so I understood. Thanks so much!
Thanks Steven, your feedback was appreciated by Josh & Lee.
5/5
TrustpilotGreat experience with Dec at…
Great experience with Dec at Whittlebrook Park, ensuring our snag list is being taken care of. He updates us and chases contractors when needed. Nothing has been too much trouble for him and he’s always polite and quick to respond
1/5
TrustpilotI don’t think the trust pilot rating is…
I don’t think the trust pilot rating is an accurate reflection of Anwyl homes. Anwyl homes get any negative reviews removed from trust pilot. I owned my Anwyl home for just under 4 years and I had nothing but issues from day one of reservation. Customer service was not there at all. When getting the keys to our new home it was filthy nails and screws all over the floor mould growing in every room and things broken. Anwyl homes make it very difficult to get anything fixed in your home. As they hope the home owner will give up. I reported our front door not locking and they didn’t class it as an emergency even though I had 3 children in the house. I then had to get the lock fixed and when anwyl homes finally sent someone to look at it over a week later they voided my warranty as I had it fixed before they came out. I would tell anyone looking at an Anwyl homes house to really think twice about it. Join the Facebook groups of the site you are looking at to see what the people living on the sites think. I will say that the customer care site workers like Lee, and all the others are fabulous. If only they could run the company I think it would be amazing. The customer care people that you ring to report things to are awful. They don’t care. They are young girls that don’t really know anything about houses or grounds work yet they will argue that black is white. I really am glad to see the back of Anwyl homes, it’s a shame really as we worked hard and made our house beautiful. But I could never deal with them for a second longer. I have since bought another home of (David Wilson) and can say the difference is unbelievable! We couldn’t be happier to finally be away from anwyl homes and their terrible customer service. If looking in the Sydney area of Crewe look anywhere but the Anwyl site. Go and speak to home owners and they will tell you how bad the majority of the houses have been on there. EDIT - for Anwyls response below, as stated your emergency process failed as ANWYL wanted me to wait nearly a week for them to come out, as any normal person would understand that wasn’t good enough and left me with no choice getting my own contractor. I have evidence of everything as I have kept all email threads between myself and Anwyl homes. Your staff are not well trained at all to NHBC standards as when I forwarded emails to the NHBC they couldn’t believe your responses. I only with I left the development quicker it would have solves a lot of heart ache. Your ‘thoughtful homes’ really is the most incorrect statement I’ve ever seen.
Hi Beth, we were sorry to read this review, we can assure you that all our teams receive all the necessary training from the NHBC in how to handle aftercare issues. We do make it clear that engaging your own contractors will void aspects of your warranty and do have an emergency process for front and rear doors that won't lock. We don't want any of our homeowners to feel so unhappy and as you have now left the development, we can only apologise.
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Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burscough.
