Romans Burnham reviews

★★★★★ 1/5

Trustpilot

Embarrassment of a business...

Would strongly recommend against using Romans, even to my worst enemy... really poor service all round but especially from the 'Move Manager' who's role is to keep us (the buyer's) updated on the progress, I didn't get a single update from her even after raising the issue with branch management. I was made numerous promises which were never followed up on and also lied to about leases being extended and other crucial information.To operate in this manner is appalling and in all honesty I'm not sure how they are still in business.They only care about their own benefit and it was the worst customer experience I have ever been involved in.

Toby · 24 July 2019

★★★★★ 5/5

Trustpilot

Strong recommendation Staines branch

Sold a house through Staines office, team there were excellent and gave a lot of support and advice on the process and a range if issues that arise. They were very professional and knowledgeable. I was a first time seller and they were always accessible and patient. I see a lot of negative reviews below connected to renting experiences and can’t comment on that but for sales I recommend having a conversation with the branch manager to decide for yourself.

Anne · 10 July 2019

★★★★★ 1/5

Trustpilot

Overall a generally shocking experience

Overall a generally shocking experience, if I was a landlord I would certainly not entrust my property with Romans and if I was considering letting even if the property looked fantastic I would highly recommend ANY other lettings agency. The customer service is atrocious, you have to repeatedly chase, leave messages, call, email, carrier pigeon, eventually several weeks later somebody will pick up the phone and by then you have had to sort the problem with your own finances yourself. Own a property below a tenant of Romans who has been making considerable noise for an extended period of time, this noise has been not the ‘nicest’ thing to here at circa 01:00AM in the morning especially with a young family living below. When lodging a complaint for noise it took 7 months for a response that was there was nothing they could do. Tenant had a gas leak and all mains gas was shut-off for several weeks peak winter. Eventually after numerous complaints was given a small fan heater to ‘make-do’ for the next 3 weeks. Avoid like the plague, or any other particularly nasty tropical disease.

Thomas · 9 July 2019

★★★★★ 1/5

Trustpilot

Do not fall for the reviews on other…

Do not fall for the reviews on other websites as they all seem to be written by their own staff, if you are planning to rent out with Romans as a tenant make sure from the 1st day to take photos or videos of the condition of the property and any damage you find as when you move out you may have a large bill stating that you caused damages and haven't cleaned the property to professional standards which is charged at £320+, if you can, avoid Romans at all cost's as they are a bunch of scammers trying to do anything they can to rip you off! This is what happened to me and they even want to charge for faulty light bulbs I had replaced because they weren't the same ones during the check in, any little scuffs or marks you cause which in most conditions count as general wear and tear are counted as damage by them so you will be requested to pay. I had no heating during mid winter and nothing was done about it for 10 days by these people and they will still request the full monthly rent, also any issues you have during your tenancy that needs fixing is never dealt with as I had many issues and not a single one was fixed, even if it's in your contract. I'm currenty in a legal battle with them over little costs they have added during the check out and also for the so called "profesional cleaning" they have supposedly done which they want to charge me £323! for only a small 2 bedroom empty flat. When I moved it wasn't too clean with dust and hair on the carpets which I cleaned myself and on the check out spent hours doing the cleaning but was told it wasn't to the professional standards! that it was when I moved in, now my case will be taken to arbitration. Avoid these scammers at all costs!

Hasan · 4 July 2019

★★★★★ 1/5

Trustpilot

discriminating me single parent, Reading, UK

It is about READING branch. I saw few 1-bed properties adverts in October 2018. I have under 2y old daughter I told them about. They immediately refused viewings to any of 1-bed properties during all 3 calls (I was interested in at least 5 flats) mailing later after my complaint that properties could be overcrowded, more damaged, unsafe or.. they did not have ANY 1 bed properties at the time for 2 people as soon as I was complaining that it was because of my child. Romans did not ask any of landlords about me despite my stable financial position of around 24K a year salary on its own and being in full time stable employment for 3y. Romans pressurised me to see 2-bed flats. They even were not interested to take my details. 2-bed property is not within my current budget due to my daughter's full time nursery costing a fortune. Surprisingly, my friend from work emailed them with his partner to view 1 and 2-bed properties and Romans was ok to arrange viewing for them. I took this matter through their internal procedures. However after continuous denial of discrimination and mistakes, later I found out that even their own CEO wrote that their landlord can refuse tenant on the base of claiming benefits. Shocking and unlawful. This company knows ZERO about equality law. Romans my question is: should every single mother or parent who works hard and rarely even misses work like me to provide for child but in fact claims benefits that is entitled to to help towards rent and childcare, I should feel worst having a family you think and be exposed to your discriminative rude behaviours and misleading lovely described adverts open to all people and.. you allow it? I have around 35K with benefits a year, possibly more than most of your single or 2 tenants. It is high time to think about it and improve your business.Update as per 01/07/2019- received £500 from Ombudsman. My advice: If they treat you badly and breach their code of practice and cannot put things right, complain to Ombudsman. Do not let anyone to treat you like this.

Sylwia · 1 July 2019

★★★★★ 1/5

Google

Avoid at all cost! Over the period of one year they’ve avoided trying to sort out any issues we’ve had with the apartment we’ve rented through them -they usually even don’t have the curtesy to come back to you if you put through a query. They’ve also been completely unable to provide us with recites on the things they took off our deposit (it wasn’t particularly much, but the things they’ve made claims for have all been reported defects that they’ve refused to deal with All year). We’re in the processes of a major complaint against them, which I assume will go to their ombudsman, this + our experience with them throughout the year is something I don't wish on any person.

Kristian · 22 June 2019

★★★★★ 1/5

Google

Romans are a dreadful property manager and always take significantly longer than expected to deal with any issue. It took a year to get new windows for our house, a month for them to refund me for a washing machine that I bought when the one at the property broke (for the 3rd time in 8 months, the previous times each took a week and a half or more for them to get someone in to fix). Whenever there is an issue they need to be chased or they will not move forward with the issue for several days after it has been reported. It takes so much more effort to get any issue resolved by dealing with this "managed" property than if you were to deal with the issue yourself. The only problem with that is that they would then take a month to repay you if at all. We have had constant issues with them with not a single issue being handled in a reasonable amount of time despite the fact that we have a baby and a toddler in the house.

James · 22 June 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS. We moved into our rented property under the understanding that the filthy carpets (80% stained with dog urine) would be replaced, plumbing and electrics fixed and that everything would be in full working order. Having paid extensive fees to Romans, we moved into a property with a dishwasher uninstalled in the living room, every sink blocked and unfunctioning, a broken shower and bath, a leaking pipe dripping onto an extension cable (supplying electricity to the kitchen) which was dishing out ELECTRIC SHOCKS, heavily stained carpets not replaced as promised, loose wiring trailing out of the walls, and a huge quantity of the previous tenant's rubbish shoved into every drawer, cupboard and shed available. When we complained (on day 1 of our tenancy, and nearly daily for the last month) we received no apology, no prompt action, and in fact the landlord's elderly parents turned up unannounced along with another unidentified person to 'solve the problems'. With them being elderly and far from qualified electricians or contractors, needless to say this didn't go well. Again, when I complained to Romans about this being a breach of our rights as tenants, they said there was nothing they could do to stop these people turning up. This is a 'fully managed' property, where we legally require 24 hours written notice about anyone attending, not strangers turning up and letting themselves in. We now have a leaking roof, with water running through a light fitting into the kitchen, on top of the existing issues and we have lived here for a month now. When I phoned the emergency maintenance line, we were told that if the dripping water from the light fixture had stopped by the time someone arrived (which it has, because we have a bath full of dirty water to avoid said water leaking through the floor into the light fittings downstairs and dishing out even more electric shocks, blowing fuses etc) we would be liable for the call-out fee and repair costs, as it's not classed as an emergency. Quite how not having had washing facilities, a functioning kitchen, working lights or safe wiring for a MONTH isn't an emergency is beyond me. Our 'Property Manager' doesn't reply to us, the service has been appalling, expensive and hugely stressful and I can't emphasise enough how regretful I am that we have leased a property through Romans. Avoid at all costs.

Stephanie · 8 May 2019

★★★★★ 1/5

Trustpilot

Romans Rental Process

Romans rented a property to a large family with over 7-8 cars when the property only has parking for 3 cars. These cars are being parked on the road without any consideration to other the other residents causing risks to other road users. Despite following the Romans complaints process, no real action has been taken.

Customer · 26 July 2023

★★★★★ 1/5

Trustpilot

Was left without fridge-freezer and I…

Was left without fridge-freezer and I was told to give the foods to a neighbour for a couple of days!? No spare freezer, no engineer within 24 hrs, not even the suggestion of a compensation for the hundreds of pounds that will be lost as freezer is full of meat, fish, seafood and shellfish. Romans appreciate my issue apparently but cannot be bothered to do something in a really timely manner (I was actually told that this was dealt within a timely manner!). The big fees we both tenants and landlords are giving them unfortunately are not big enough to send someone over to fix things. Disappointing Romans in Reading!

DORA · 8 April 2019

★★★★★ 1/5

Trustpilot

Totally unjoined up service in Sandhurst

We had Romans round to value our house a year ago and made it clear we weren't looking to sell for at least a year - despite this, I received 3-4 phone calls a week chasing me. They were so harassing, I blocked their number! When we did wish to sell, we thought we would see if they had improved but when they came to value our house, they were extremely unprofessional in their approach - rather than selling their services, they just told us how awful everyone else was in the area.We chose another company to market our property but registered with them as potential customers. Despite us being clear about the area we wanted to live within and the required features of a new home, we were sent completely inappropriate houses by various other branches too.I would receive several calls from different members of the Sandhurst team on the same day asking whether we were still looking! The whole process was ridiculous! Despite our house showing as "Sold STC" on rightmove, Romans continued to send us marketing material and phone us to try and get them to market our house! When we did try and make viewings for properties we liked, our calls were not returned promptly and they didn't seem that bothered.I can honestly say, I haven't been impressed at all.

Rebecca · 28 March 2019

★★★★★ 1/5

Trustpilot

Please avoid!

For a few years Romans had been managing our rented property. During that time as tenants we had lots of issues with the property and never had any support by the company. No matter what it was: emails or phone calls they were always ignored. No any response back or phone call back. Once we stayed without hot water during winter, it took me a month to get somebody in the house to fix a problem. I do not understand what is a point of having property manager? Easier would be to deal directly with the landlord.Please avoid!

Denny · 6 March 2019

★★★★★ 5/5

Trustpilot

We had been letting with Dewhurst now…

We had been letting with Dewhurst now Romans for the last 5 years. They have given us great service, we are now dealing with Tom Bath who has proved to be very efficient.

John · 16 August 2022

★★★★★ 5/5

Trustpilot

Loved the process with Romans

Loved the process with Romans. Highly recommended.

Marina · 3 July 2024

★★★★★ 5/5

Trustpilot

Jessica Crawford - Bath Romans - Great Experience!

Jessica Crawford from the Bath Romans branch has been great throughout our tenancy. Her replies are always prompt and issues are always resolved in a timely manner. The rest of the staff in the Bath branch are also lovely!

Tom · 7 October 2021

★★★★★ 5/5

Trustpilot

Highly recommend!

Romans Windsor have been extremely supportive with the sale of my flat. They have given me honest advice and made themselves available at all hours of the week to answer my queries. I have been very impressed with their professionalism and guidance.

Alanna · 3 March 2021

★★★★★ 5/5

Trustpilot

Have reported several maintenance…

Have reported several maintenance issues recently and housing manager pooja chavda has seen to it that these issues have have been dealt with quickly. Very happy with quickly response in dealing with problems

Nicola · 5 August 2022

★★★★★ 5/5

Google

Romans have always provided an excellent service. They are responsive and professional. My queries are being handled in a timely manner. Property manager Isabella York​ is always so helpful and lovely to speak with.

Harmanpreet · 21 June 2022

★★★★★ 1/5

Trustpilot

DO NOT USE ROMANS!!

DO NOT USE ROMANS!!I was using another estate agents instead of romans and i put an offer on a property which romans still managed to take away from me even though i was working with them!!!!Romans are a money grabbing company

Courtney · 12 May 2021

★★★★★ 5/5

Trustpilot

I am new here in the UK

I am new here in the UK, Anais Payne from Romans is very helpful and has answered all my questions with patience. I would recommend Romans to anyone moving to the UK for the first time for their seamless and all-digital process and experience. Thanks again

Biplab · 13 February 2024

★★★★★ 1/5

Trustpilot

Absolute shocking company avoid avoid…

Absolute shocking company avoid avoid avoid !! as potential tenants or anyone who has dealings with this shower of a company we where told we could move in to a property paid 6 months upfront and arranged removals we where told 24 hours before that Romans had sold the property they are an absolute joke of a company left us homeless living in a hotel took me so long to get my monies back from them I had to go mad at them please avoid these absolute sharks of the highest order don’t waste your time or effort even viewing anything they have on there books totally pathetic excuses for letting agents if I could leave -100000000 I would 🤢🤢🤢

Andrew · 20 November 2018

★★★★★ 2/5

Trustpilot

Please avoid!

As an overseas landlord, we were sold and paid for a premium service. What was delivered was the absolute bare minimum while charging the highest fees possible. In our opinion, Romans Lettings under delivered on every area they were responsible for. Some examples:* Our named contact was always out of the office and changed every couple of months. Simple issues took weeks to resolve because of this.* Required chasing multiple times to resolve routine issues.* Failed to renew contracts or chase late rent payment* Failure to communicate with the tenant regarding work* Failure to carry out urgent work quickly* High charges for absolutely everything. If they can charge for it they will. Reluctant to provide full details of fees!* Lock in contracts that they were very reluctant to share before committing.Very strongly recommend you find another agent. They may not be any better but at least they will be cheaper!

Andy · 15 November 2018

★★★★★ 5/5

Trustpilot

Thankyou Romans for your support for 26 years…

We have been renting with Romans for 26 years. In the whole of the time the interaction has only been positive, Any repairs requested have been dealt with quickly and efficiently. In recent years our property has been managed by Denise Hurn who could not have been more helpful and efficient,

Tony · 19 October 2023

★★★★★ 5/5

Trustpilot

Jonathan was amazing and a big help. Everything went smoothly

I will definitely recommend Romans- Wokingham and Jonathan who make the things running so smoothly 👌

Ramona · 20 May 2025