Romans Burnham reviews

★★★★★ 1/5

Trustpilot

I rented a property through Romans.... Bad Experience!

I rented a property through Romans Basingstoke. They were very quick to take your money and get you all signed up etc. When I moved into the property there was debris and dust everywhere from the decorators that I had to clean up as well as a pigeon nesting on the sky dish over the back of the house! The extractor fan didn't work for the cooker and the hood was covered in grease which smelled like fish. This took months to repair. The hot water pressure was non-existent which meant the shower would not work properly. This took several weeks to repair. The oven also stopped working and again, took weeks to repair. All in this time I was still paying the full rent but not getting the service I was paying for. The contractors that were eventually sent out didn't even finish the jobs properly. On 2 separate occasions the said they were going to get some materials and never came back. This left me without a blind in the bathroom for weeks so all the neighbours could see at night. When it came to the checkout process, they tried to claim nearly all of the £1442 deposit for cleaning and damages. After going back and forth with evidence it came down to around £700. One of the claims was for cleaning. The property was left at least as clean as when I moved in yet they were trying to claim £370 for cleaning! I raised a dispute with TDS and eventually got the majority of my money back. They obviously work with the Inventory company to try and scam you out of money at the end of the tenancy so be careful. The check out reports are a lot more detailed than the check in report so take your own pictures for evidence. They tried charging me for damage that was there in 2016! (they accidently uploaded an old check out report to my account from 2016). I dread to think how many tenants were charged for the same damage since then!All in all, a negative experience and never again would I use them. I've only just got my money back 3 months later!

Luke · 12 November 2024

★★★★★ 5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie · 31 January 2024

★★★★★ 5/5

Google

We contacted Romans for a property to let and the team at Romans was very friendly. David Mauzhendi was our Lettings Advisor. He is a very friendly, genuine person and very helpful with any assistance required. He's professional and informative and a brilliant employee. Would definitely recommend him for any assistance when looking for properties to let.

Balwinder · 21 June 2023

★★★★★ 5/5

Google

Excellent service from Isabella York at Romans Burnham. Professional, reliable, and highly recommended. Thank you for all your help!"

Roxana · 10 July 2026

★★★★★ 1/5

Trustpilot

Awful

We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.

Name · 24 January 2024

★★★★★ 5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer · 4 August 2022

★★★★★ 5/5

Google

Excellent service to sell our property. Fraiser, Lewie and Chris were all very helpful and supportive. They kept us informed throughout the process and saw the sale through to completion with minimum of stress on our part! Should also add that the lettings team, led by Kerensa, served us brilliantly over many years. Thank you to all the team at Romans, Burnham. You were great!PositiveResponsiveness, Quality, Professionalism

Ann · 21 June 2022

★★★★★ 5/5

Trustpilot

Highly Recommend!

I have rented a property that is managed by Romans for the last 3 years and have never had any problems! They have always been on hand to help with any questions and dealt with all administration so quickly! We’re so grateful for their help and kindness along the way! Thank you to Jessica, Amy and all those at Romans! :)

Steph · 31 January 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs -

I am a private landlord and Romans provided their tenant finding service. Vetting etc and full management service.When the tenant absconded and breached their 12 month tenancy agreement, Romans could not have been less helpful.The quality of service has been pitiful.Do not use Romans to let and manage your property.They are unreliable and dishonest.Their handling of my claim for the deposit monies for unpaid rent and damage to my property has simply been ignored for 3 months.They have provided inaccurate information to the utility companies and local authority, leaving me being chased for payments for which I am not liable.I now have a world of pain trying unravel all of the erroneous account details they have left me to sort out myself.They have no system for receiving the photographic and video evidence required for my claim to the deposit scheme adjudicator.They offer tenants a ‘no deposit’ option, which means Romans pick up the cost of any deposit money that has to be paid to the landlord, and yet Romans are the ones who are solely able to make the case for my claim to the adjudicator! Massive conflict of interest.I cannot stress enough how incompetent these people are.Avoid at all costs.

Tracy · 1 November 2024

★★★★★ 1/5

Trustpilot

Our experience was horrible.

Our experience was horrible.This was not because the buying process failed (which was frustrating). The company seemed to deliberately drag the process over several months, completing inquiries a few days before the expiration of the initial mortgage offer.The company managed both the letting and the buying side, so they were possibly not bothered by getting the sales done.After we received our mortgage offer from the bank, it took almost a month to get someone at the office to chase the owner for a sales contract. Took about 6 weeks for the sales contract to come through and about 2 months for routine inquiries to be completed.We had inquiry questions such as:"provide the location of the following:mains electricitymains gasmains water "Outstanding for almost 2 months even when Romans managed the letting side and could be expected to easily provide this.Having to chase and call the estate agent almost every other day and sometimes not getting a response was a very mentally draining process.

Akintade · 31 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

I was looking to relocate with my family, Sam was very helpful and very patient in answering all the questions we had. Always willing to help. To be honest which was the reason why we took the place from them as there were other suitable places for us. Other estate agents but vey arrogant. He was very reassuring all the way.

Rose · 27 January 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager

We have been landlords now for over 10 years (first with Dewhurst and Co and now Romans) and would just like to place on record what a great job your property manager Jade Small does. She is always helpful and resourceful. Also she can be relied upon to respond to issues promptly and has been a great help to us as landlords. Jade is easily the best property manager we have had and is a credit to your business.

Perry · 5 February 2024

★★★★★ 1/5

Trustpilot

i was promised working for 2 and half…

i was promised working for 2 and half weeks then on third day i had a call from umbrella compony they dont need me any more ,i did not received call or tex from Alex Harper Romans Recruitment very disappointed i fill like i was

Mr · 10 December 2025

★★★★★ 1/5

Trustpilot

WARNING will do everything they can not to give back your deposit

Had a very disappointing experience using Romans as a tenant. At the end of your tenancy you are given the option of getting a professional clean or cleaning the property yourself (note that tenancy agreement states that the property only needs to be returned in the same state of cleanliness that it was in when your tenancy began). Myself and my partner decided to clean the property ourselves and spent an entire weekend deep cleaning the house in order to save on cleaning fees, leaving the property in a superior condition to when we moved in (when the washing machine was full of mould, other parts dirty, prior tenant's possessions left in cupboards, etc.). Despite this we were shocked when Romans asked for £400 in cleaning fees for a professional clean (from a cleaning company based in Portsmouth per the invoice hence why I believe this figure was so substantial), which they completely refused to budge on (I would later find out this was because they'd already contracted the cleaners before we'd had a chance to counter their initial offer of £400). We replied in depth, responding to each and every supposed issue with picture evidence from the start/end of the tenancy which was completely ignored, with Romans simply stating that the property hadn't been professionally cleaned and if we wanted to dispute the charge we'd need to go to an arbitrator of their choice at a cost to ourselves of £120 per our contract.My advice to any tenants is to sort your own professional clean and then the liability is with the cleaners if the property is not up to Romans unrealistic conditions. They will also not ask you for an invoice proving a clean has taken place as we were repeatedly rebuffed when we asked for proof of invoice for a professional clean having taken place prior to the start of our tenancy.

Connor · 23 October 2024

★★★★★ 5/5

Google

Our first experience renting through a property management company in the UK has been fantastic! A big shoutout to Swati for seamless initial arrangements and Isabella, our property manager, for her excellent service and quick responses. Always friendly and super helpful, we appreciate all your hard work!

Tharindu · 22 January 2024

★★★★★ 5/5

Trustpilot

Very friendly and helpful

Went into the office without a clear idea of what I was actually wanting (except that I'm looking for a place to rent). Amy was very patient with me as she was able to communicate very clearly practises in renting. In addition, she responded very quickly to my emails. Made a scenario which is normally outside my comfort box quite pleasant.

Timothy · 4 January 2023

★★★★★ 5/5

Google

Isabella York is a fantastic manager for my property. She’s always available to contact and lovely to speak with. I know my property was in good hands with Izzy. Cheers.

Anill · 20 November 2024

★★★★★ 5/5

Trustpilot

As a Landlord

As a Landlord, Romans and before them Dewhursts have looked after me for many years and provided an excellent service, particularly Christine Lancaster, who is immensely patient and professional and the team as a whole are great to deal with. David Fielder

Gone · 1 May 2024

★★★★★ 5/5

Trustpilot

Very helpful staff

Hi,Thank you Catherine McN and Jordan R for your wonderful job, for making sure everything was going as it has to, for following my case all the working days from morning until evening with a lot of perseverance/persistence.Only with your help everything became achievable and had a successful result in time.Thank you Romans.

B · 25 August 2023

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, I can’t recommend Romans any more if I tried. We initially got a call from the team who suggested a house they thought we would love - I didn’t believe them at first! We had been looking for quite some time and we realised we were very fussy buyers.. well Romans completely understood our requirements and went above and beyond to make our journey to buying a house smooth and easy. I can’t thank Dan, Luke and Holly enough for all of their hard work, staying up out of hours to get the job completed, they really went above and beyond for us! So Thankyou very much for everything!

Daisy · 23 December 2023

★★★★★ 5/5

Trustpilot

Good professional service from Romans staff in Clifton Bristol

We were recently looking for a flat in Bristol as our current landlord had sold the one we were living in, forcing us to move. We had looked at lots, held by different estate agents. Reuben Hotchkiss at Romans in Clifton, Bristol, showed us round the one we ended up renting. He was punctual, professional and knowledgeable. Despite being short-staffed in his office, with a large workload, he was attentive and thorough in his advice, following up quickly on queries. All the checks were done in time and we were able to move in on schedule. What could have been a stressful process wasn’t. I’m very grateful.

Marcial · 14 October 2024

★★★★★ 5/5

Trustpilot

Seller's Feedback

I am writing to extend my deepest thanks to Michael Page and the rest of the Romans team for their exceptional assistance in selling my house. This was my first experience with selling property, and I could not have asked for a better outcome. The property was exchanged and completed within five months of my initial contact with Michael. I was assigned a dedicated viewing manager who kept me informed about all viewings and responses. Additionally, I was assigned a dedicated move manager who assisted me with all solicitor-related queries from the buyers' side. This manager made sure there were no delays from either side. Michael's guidance in listing the property at the right price and helping me navigate my circumstances and market conditions was invaluable. In short, I was thoroughly impressed with the quality of service I received from Romans. I would not hesitate to recommend Romans to all my friends. Once again, thank you to Michael and the entire Romans team for their hard work and dedication.

Vikas · 21 December 2023

★★★★★ 5/5

Trustpilot

Great company

Ben has been amazing, alongside his able and willing team they have been personable and extremely consistent in delivering results! They are selling five of our properties and all look amazing thanks again

Elliot · 26 September 2024

★★★★★ 5/5

Trustpilot

Thank you Kimberley.

I have been dealing with Kimberley from Romans for many years in relation to my property. I have always found Kimberley very helpful, polite and professional and quick to response to any queries. As I work full-time, I am comforted knowing that Kimberley will have my best interest for my property rental. Thank you Kimberley for all your support!

Jay · 19 February 2023