Trusted Agent profile · Burgess Hill
★★★★★
529 reviews across 2 platforms
16 Station Road, Burgess Hill, RH15 9DQ, RH15 9DQ
Part of Fox & Sons, see every office.
Fox & Sons's office in Burgess Hill, at 16 Station Road, is rated 3.4 out of 5 across 529 reviews on two platforms, including 96 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Fox & Sons Burgess Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burgess Hill.
Every review we hold for the Burgess Hill office, from every platform, shown as written. First names only.
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
5/5
Googleme and my partner were looking for our first home to buy and we couldn’t of been more lucky to of had Jamie showing us round not only every house we found that we liked but the houses he had found for us to look at which where beautiful!! he was so open and honest with us about everything that we needed to know and gave us so much support! we definitely would recommend anyone wanting to find their dream home to speak to Jamie!!!
Thank you Kayleigh for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleFriendly and courteous staff on our retirement move and sale to france
Thank you for your kind words about our staff! Providing excellent customer service, especially during important transitions like a retirement move and sale, is always our top priority. We're glad to hear we met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA big thanks to Jordan Nicholas
A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her
5/5
TrustpilotI've just completed a complex purchase…
I've just completed a complex purchase through Fox & Sons Rottingdean, and could not be happier with the service. Alex in particular was conscientious about keeping me up-to-date throughout, and reassured the vendors that the finance would come through in time for their own purchase deadline. The other staff, in particular Alison, were warm and very helpful. And when I got the keys yesterday, it was very touching to find the vendors had left me a lovely card wishing me happiness in the flat, and two bottles of wine to celebrate!Thanks, Alex, you were ace!
5/5
GoogleWe have been working with Daniel Everest since October 2021, navigating the sale of our property and finding a mortgage for our new home. Daniel has been absolutely amazing that 5* or a google review does not do any justice and I hope that this is recognised by the organisation. Daniel helped us find a buyer, book viewings, negotiate offers, navigate solicitors, surveyors and mortgages going way above and beyond for us over such a long period of time. Thank you so much Daniel!
5/5
GoogleI can not recommend highly enough Daniel Everest, he worked incredibly hard at every stage of my application for a mortgage and then with the purchase of a property. Nothing was too much trouble for him, he was kind, considerate, professional and passionate about getting everything in place and ensuring that all of my needs were met. Everything fox and sons did for me was first class, the sales team were excellent and were always helpful and supportive. Thank you Daniel and the team, a first class service and a great group of people who worked so hard on my behalf. If you need help or advice book an appointment with Daniel, he will help you in any way that he can.
5/5
GoogleJade has been fantastic for us during our house sale. As we were buying a new build with a very pushy company she always managed to keep us calm and reassure us that everything was on track. We were thrilled when we got the call to exchange on our properties and we couldn’t have achieved this without Jades constant dedication and hard work to deliver the result we needed. Massive thanks for all you did for us Jade, you’re a superstar and we couldn’t be anymore grateful for all you’ve done for us.
5/5
TrustpilotExceptional service, Yushin was brilliant!
We received exceptional service from Fox & Sons. Our agent Yushin was brilliant. He found some really nice properties matching our criteria that we hadn’t noticed ourselves, and he booked us in to view them within a couple of days. He offered great service, info, and knowledge during the viewings and followed up quickly with answers to our questions afterwards.
1/5
TrustpilotLacking in customer service for neurodiversity
I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
5/5
TrustpilotThe Esperance viewing
Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!
1/5
TrustpilotArranged viewing
Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.
1/5
TrustpilotCrawley Branch - Zero Customer Service!
Used Fox & Sons Crawley multiple times to rent one of our properties. They sent us a bill for lettings shortly after a new Tennent arrived which was incorrect and we naturally requested an accurate invoice. Silence for several weeks until we got a letter from a debt collector!! Wowser! We then spent time chasing unanswered calls and emails. The answer from the lettings team at Fox & Son Crawley was "it's nothing to do with us". Clearly it was everything to do with the Crawley branch as they can not do simple addition. No response from branch manager either - as expected. Would not recommend and will avoid in future!!
5/5
TrustpilotDid the Solicitors work for them!
4 months to move into an empty, chain-free property seems pretty fascicle but it wouldve been a hell of a lot longer had it not been for Curtis and his colleagues at Fox and Sons, Hastings. I had 6 months to port my mortgage or it wouldve doubled and my property wouldve been unaffordable. It was two certificates holding back the sell. My solicitors were hopeless, the sellers solicitors were just as bad but thankfully Curtis said if this isnt sorted within 24 hours Max is pulling out. 12 minutes later the certificates would be there in the morning and 12 hours later we were good to go. I get they want their cut, but I hear so many stories about estate agents taking their eye off the ball, and the buyer left chasing, thankfully that wasnt the case with Fox and Sons. I had to pay my solicitors £2,500, shouldve given it to these guys! HIGHLY RECOMMEND!
1/5
TrustpilotBooked a valuation with Crewkerne…
Booked a valuation with Crewkerne office representative came out and said she needed to do more research 1 week later have still had no valuation or contact would avoid at all costs
1/5
TrustpilotTried to underhandedly go behind my…
Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice
2/5
TrustpilotQuite poor
As a letting agent they were rather greedy in keeping back much of the deposit As estate agents they weren't particularly on the ball and advertising properties as available after they had gone off the market
5/5
TrustpilotA great company
I would have no problem recommending this company. They are very efficient and friendly. Nothing is a problem to them. I was looked after by David Johnston and he was very knowledgeable courteous and friendly no question was too much for him he is a credit to your company. Thank you David x
5/5
GoogleDaniel is amazing, and goes the extra mile to make sure every thing goes smoothly. We can't recommend him highly enough.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotBest experience I’ve ever had!!!
Was the best experience I’ve ever had with an estate agents, Chris there mortgage advisor was incredible he went above and beyond what we could have ever expected and even after we’d payed for his services he was still pulling late days just to help us get everything we needed ready wether it was mortgage related or not he even worked as hard as possible to get us out mortgage rate fixed before they sky rocketed we could not be more grateful even after we had closed and everything was sorted he still helped us with our life insurance as there was a mistake we made while filling it out, Joanne was also a massive help even though we didn’t buy our house through then in the end she would always get right in touch with us as soon as she found a house she thought we’d like and even pulled an extra day or 2 so we could view the houses due to our busy schedules when the time comes to sell we will definitely be going to her
1/5
TrustpilotAre you sitting comfortably?… then I’ll…
Are you sitting comfortably?… then I’ll begin…‘Twas twenty weeks before Christmas, plenty of time to move house, not a creature was stirring, especially not a Fox and sons Estate Agent !!!If you have been sitting down over the festive season with a glass of mulled wine, contemplating moving house, then take our advice…DO NOT USE FOX & SONS!!The whole branch lacked any form of professionalism, or competency. Lucas never returned our calls, only answering the phone if we dialled on a number he didn’t have registered to us. On one occasion, I stood outside the shop and although I could clearly see him, the girl that answered said he was out.For some reason the shop is always locked and the Keys were not always immediately to hand. We regularly had to visit the branch and insist they chase issues for us. Chasing only happens on a Wednesday apparently…really??? They are quite content to place all the blame on their equally incompetent’ in house’ solicitors DCLaw. After 19 weeks of abysmal service, we took matters into our own hands and dealt with the home owner himself to get the sale over the line. Due to several failures to exchange we had to exchange and complete on the same day. There was no one in the branch that day to deal with any issues and DClaw were uncontactable. Other estate agents from the rest of the chain got involved to try and save the day but in the end all 5 lorries were told to unpack. Yet still no communication from Fox & Sons… disgraceful!
1/5
TrustpilotPersistant phone calls
My complaint is directed at the Hastings branch after repeated requests to be taken off there phone list I still receive calls and after reading other reviews this is not an isolated case to this branch. Also I've had there number blocked for over a year. Rest assured if I ever put my property on the market I most definitely won't be using Fox and Sons.
Dear Timothy, we are very sorry you have had this experience with one of our branches. we take all feedback very seriously and this has been passed on to the area management team who will deal with the office and improve the levels of service.All the best for the future Fox and Sons
5/5
TrustpilotI am glad that Fox and Sons Property…
I am glad that Fox and Sons Property made my relocation process easy by providing exceptional service to me while securing accommodation through them. My special appreciation goes to OSKAR and DAVIDS for their immense support throughout the process. I look forward to having my first property through you guys. I wish I could give 10 🌟 🤩.
5/5
GoogleDaniel Everest - mortgage advisor was extremely helpful and knowledgeable of all things mortgage and was very supportive and friendly, explaining the intricacies of interest rates. We wouldn’t hesitate to call on his services in the future. All in all, top bloke, cheers !
Thank you for your kind words, Daniel is truly one of our top advisors. We're glad he was able to provide you with knowledgeable and friendly service. We look forward to working with you again in the future! Cheers! 🎉🏡 #TopBloke #MortgageExperts #FriendlyService Kind regards, Lucy Mawer, Customer Feedback and Support Team …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fox & Sons Burgess Hill hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burgess Hill.
